The local office doesn't have any record of service issues or interruptionsHowever, there is documentation that the customer used he following bandwidth: Nov- ***, Dec- ***, Jan- *** GB, above the 500GB planTherefore, the company policy and notices are applicable
We are very appreciative of the feedback and regret our rep didn't try to review/fix/respond to your concernsWe will pass the feedback to the appropriate executives for review
Cable One has reviewed issue and Cable ONE tried to call the customer but no answerOur Business Services Director emailed *** *** to let him know we will remove the Early Termination Fee so the customer per the customer requestThank you Cable ONE
At this point, Mr***’s account information was sent to our collections agencySometime in late April, 2015, Mr*** contacted Cable One about this errorOn 04/27, after being alerted to the mistake, Cable One put a stop payment on the check On 4/29/15, Cable One contacted our
collections agency and requested that Mr***’s debt be cleared in their systemAt this point, the collections process should have ceasedUpon receipt of this complaint today, Cable One has reached out to the collections agency once again to ensure that Mr***’s debt with Cable One has been clearedBecause the collections agency only had Mr***’s account in their system for just over a month, this should not adversely affect Mr***’s credit reportWe are sincerely sorry for the mistake made on Mr***’s account with Cable OneWe feel we’ve done our due diligence to get this resolved to Mr***’s satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not a surprising response from these people, but also not trueThe prior month, the local ID office lost my CLEARED payment, in transit from them to corporate in AZThe Twin Falls branch office manager will be able to verify thisNow that they've mentioned it, I see that they didn't ever credit my account for that paymentDid I mention that this business is a joke?
Regards,
*** ***
There are a couple of issues, please allow me to address eachEquipment failureA device outside the customer home failed recently, which resulted in the outage (no service)This has been replaced and is now working fineIntermittent loss of signalThe customer has a wireless router which
is saturated by use within the homeWe have suggested that the customer review their network setup and address the additional demand of usage
The $is after I cancelled my accountAfter they applied my deposit to my account balance So the problem has not been resolved because I had to go to a different company for service
Cable One moved to a new Email providerThe customer issues are a result of thisWe contacted the new provider and believe the issues are resolvedOur technical Call Center left several messages with the customer but has not received a reply
The local office went out to check the cable etcAll was in working orderAfter the initial troubleshooting over the phone, it was determined the issues were behind the customer's network not the speed to the networkThe local office tried to reach the customer although they have already
disconnected
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Since I only have options, either disagree or agree and I only have week.....Against my better judgment I'll accept this as being done as I'm not doing this to cause anyone any problems.I was going to wait until I got my next bill so I'd have something in writing just because I've been lied to more than I've been helped.I'm not sure why Cableone is so reluctant to help their patrons so am glad I found this as a way to get help
Regards,Sean ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I received a phone call from a Cable One representative to discuss my issues and a service visit to resolve them. The service technician removed an old analog filter that was on my line and replaced the cable from the box to the house. Big thanks to both Cable One employees for the great customer service and a positive service experience
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***
Cable ONE has reviewed the account and based on previous delinquent history with the complainant, Cable ONE is not going to waive the Reconnect nor deposit feesNotices were sent on June & July via email of declined EPay notices, which he did receive as complainant had brought one of them
with him into the Local OfficeE-Statements also were sentOur customer support for payments is open 24/7, as well as our toll free numbers M-F 8-am-7pm CST for assistanceCable ONE also mentioned on our monthly cable statements just under the amount due the wording "Your delinquent balance must be paid immediately or your service may be disconnected without further noticeThank You
The local office doesn't have any record of service issues or interruptionsHowever, there is documentation that the customer used he following bandwidth: Nov- ***, Dec- ***, Jan- *** GB, above the 500GB planTherefore, the company policy and notices are applicable
The local office contacted the customer and resolved the issue
We are very appreciative of the feedback and regret our rep didn't try to review/fix/respond to your concernsWe will pass the feedback to the appropriate executives for review
Cable One has reviewed issue and Cable ONE tried to call the customer but no answerOur Business Services Director emailed *** *** to let him know we will remove the Early Termination Fee so the customer per the customer requestThank you Cable ONE
At this point, Mr***’s account information was sent to our collections agencySometime in late April, 2015, Mr*** contacted Cable One about this errorOn 04/27, after being alerted to the mistake, Cable One put a stop payment on the check On 4/29/15, Cable One contacted our
collections agency and requested that Mr***’s debt be cleared in their systemAt this point, the collections process should have ceasedUpon receipt of this complaint today, Cable One has reached out to the collections agency once again to ensure that Mr***’s debt with Cable One has been clearedBecause the collections agency only had Mr***’s account in their system for just over a month, this should not adversely affect Mr***’s credit reportWe are sincerely sorry for the mistake made on Mr***’s account with Cable OneWe feel we’ve done our due diligence to get this resolved to Mr***’s satisfaction
The local office is working the customer to resolve this issue
History of usage and details attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not a surprising response from these people, but also not trueThe prior month, the local ID office lost my CLEARED payment, in transit from them to corporate in AZThe Twin Falls branch office manager will be able to verify thisNow that they've mentioned it, I see that they didn't ever credit my account for that paymentDid I mention that this business is a joke?
Regards,
*** ***
There are a couple of issues, please allow me to address eachEquipment failureA device outside the customer home failed recently, which resulted in the outage (no service)This has been replaced and is now working fineIntermittent loss of signalThe customer has a wireless router which
is saturated by use within the homeWe have suggested that the customer review their network setup and address the additional demand of usage
The $is after I cancelled my accountAfter they applied my deposit to my account balance So the problem has not been resolved because I had to go to a different company for service
Cable One moved to a new Email providerThe customer issues are a result of thisWe contacted the new provider and believe the issues are resolvedOur technical Call Center left several messages with the customer but has not received a reply
The local office went out to check the cable etcAll was in working orderAfter the initial troubleshooting over the phone, it was determined the issues were behind the customer's network not the speed to the networkThe local office tried to reach the customer although they have already
disconnected
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Since I only have options, either disagree or agree and I only have week.....Against my better judgment I'll accept this as being done as I'm not doing this to cause anyone any problems.I was going to wait until I got my next bill so I'd have something in writing just because I've been lied to more than I've been helped.I'm not sure why Cableone is so reluctant to help their patrons so am glad I found this as a way to get help
Regards,Sean ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We can only help the customer if the decide to work with usWe again, offer the opportunity work with her is she would respond directly
Revdex.com:
I received a phone call from a Cable One representative to discuss my issues and a service visit to resolve them. The service technician removed an old analog filter that was on my line and replaced the cable from the box to the house. Big thanks to both Cable One employees for the great customer service and a positive service experience
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***
Cable ONE has reviewed the account and based on previous delinquent history with the complainant, Cable ONE is not going to waive the Reconnect nor deposit feesNotices were sent on June & July via email of declined EPay notices, which he did receive as complainant had brought one of them
with him into the Local OfficeE-Statements also were sentOur customer support for payments is open 24/7, as well as our toll free numbers M-F 8-am-7pm CST for assistanceCable ONE also mentioned on our monthly cable statements just under the amount due the wording "Your delinquent balance must be paid immediately or your service may be disconnected without further noticeThank You
The local office has agreed to give the customer one final credit for a single month value of $
This order was placed through our online service web siteOne of our retention reps will call him to see what could be worked out