The local office has been trying to reach the customer since December 2015.The customer will not respondHere is the GM’s direct line, please have the customer contact to resolve this issueGM: Ted R*** ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider
this complaint resolved
Regards,
*** ***
We understand the customer concern about the three notificationsWe send multiple (email, mail and phone) notifications expecting at least one reaches the customerThis, in conjunction with the customer's responsibility to monitor their own bandwidth should be suffice for awarenessTherefore, the policy will enforced
We are currently having technical issues with our third partyThis customer's issue is being addressed and as soon as we get a solution we will notify themAgain, our sincere apologies for the delays
I feel after all of the aggravation Cable one has caused me, causing my anxiety to sky rocket, it would only be fair that I receive a month of service
free of charge, as the credit applied to my account was less then half a month. Your raised your fees and I missed several nights of programming because of it, whether it be an hour or two or not, your cable tv service is extremely poor, as is your customer service at the local office. I SUGGEST YOU CHANGE YOUR POLOITIES AND GIVE CUSTOMERS CREDITS WHENEVER CABLE GOES OUT AND THE OUTAGE IS NOT WEATHER REALTEDWE SHOULD NOT HAVE TO FIGHT TO GET THESE CREDITS, AND GO THROUGH SEVERAL DIFFERENT CUSTOMER SERVICE REPS BEFORE ANYTHING IS DONE. A month of free service is not too much to ask , on top of the credit already received, if you intend to keep your customers. I will consider this complaint over and done once my request is accepted from cable one
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Using the deposit toward the balance due is standard practice and detailed in the customer's initial paperwork signed for the serviceAny past due left and reconnect fee would be applicable if they would like to continue service
If the customer can show they can manage their usage within the limits for consecutive months, they can downgrade to a lower packageHowever, if you see the attached graph of their usage, they have exceeded the original limits in February, March and on pace to do so in April
CableOne has left me multiple telephone voice messages which I am unable to reply to at this timeI at times have no audible speaking
voice, and this is one of those timesIf CableOne will email me directly I will replyThis would also have the added benefit of, if their email to me bounces back to them, they will have their very own example message headers of the problemThey can also text me at the phone number ending in Thank you
Mr*** initially signed up for Cable ONE Starter Internet service plan which provides speeds up to 100Mbps and a monthly data plan of 300GBHe recently changed to our Family Plan which provides speeds up to 150Mbps and a monthly data plan of 600GBCable ONE offers a variety of internet plans at
different prices to accommodate the differing needs of consumersMr*** can monitor his usage on a personalized web page called My Bandwidth which he can access from his MyAccount pageCable ONE sends notices alerting our customers each time they go over their data plan so that they have an opportunity to either modify their usage or choose a plan better suited for their usage needsIn the days since his upgrade, Mr*** data usage has been right at or below the 300GB level of his prior planMr*** may also consider contacting Cable ONE Customer Service to review the tools available for measuring his usage and discuss suggestions for reducing his usage
Billing information was confirmed to be the Idaho Falls addressCurrently he has a credit balanceIf he returns the equipment in a timely manor, there will be a credit for that and his deposit would be returned
The local office has made several attempts to reach the customerWe again ask the customer to respond directly to the General Manager Frankie P*** at ###-###-####She is willing to work with him
Does not explain why we were forced off of our unlimited planWhen we signed up we were told we had unlimited
The local office has been trying to reach the customer since December 2015.The customer will not respondHere is the GM’s direct line, please have the customer contact to resolve this issueGM: Ted R*** ###-###-####
Issue was resolved and a credit of $applied to the customer's account
Local office contacted the customer and cleared the balance on the accountIssue should be resolved
Customer went to the local office and received a refund for the problems
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider
this complaint resolved
Regards,
*** ***
We understand the customers request, however, as stated in the initial letter, our policy concerning data usage is for the best for our customers
Local office spoke with the customer and the issue has been resolved
We understand the customer concern about the three notificationsWe send multiple (email, mail and phone) notifications expecting at least one reaches the customerThis, in conjunction with the customer's responsibility to monitor their own bandwidth should be suffice for awarenessTherefore, the policy will enforced
We are currently having technical issues with our third partyThis customer's issue is being addressed and as soon as we get a solution we will notify themAgain, our sincere apologies for the delays
I feel after all of the aggravation Cable one has caused me, causing my anxiety to sky rocket, it would only be fair that I receive a month of service
free of charge, as the credit applied to my account was less then half a month. Your raised your fees and I missed several nights of programming because of it, whether it be an hour or two or not, your cable tv service is extremely poor, as is your customer service at the local office. I SUGGEST YOU CHANGE YOUR POLOITIES AND GIVE CUSTOMERS CREDITS WHENEVER CABLE GOES OUT AND THE OUTAGE IS NOT WEATHER REALTEDWE SHOULD NOT HAVE TO FIGHT TO GET THESE CREDITS, AND GO THROUGH SEVERAL DIFFERENT CUSTOMER SERVICE REPS BEFORE ANYTHING IS DONE. A month of free service is not too much to ask , on top of the credit already received, if you intend to keep your customers. I will consider this complaint over and done once my request is accepted from cable one
A trouble Call was dispatched and issue is resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Using the deposit toward the balance due is standard practice and detailed in the customer's initial paperwork signed for the serviceAny past due left and reconnect fee would be applicable if they would like to continue service
If the customer can show they can manage their usage within the limits for consecutive months, they can downgrade to a lower packageHowever, if you see the attached graph of their usage, they have exceeded the original limits in February, March and on pace to do so in April
CableOne has left me multiple telephone voice messages which I am unable to reply to at this timeI at times have no audible speaking
voice, and this is one of those timesIf CableOne will email me directly I will replyThis would also have the added benefit of, if their email to me bounces back to them, they will have their very own example message headers of the problemThey can also text me at the phone number ending in Thank you
Mr*** initially signed up for Cable ONE Starter Internet service plan which provides speeds up to 100Mbps and a monthly data plan of 300GBHe recently changed to our Family Plan which provides speeds up to 150Mbps and a monthly data plan of 600GBCable ONE offers a variety of internet plans at
different prices to accommodate the differing needs of consumersMr*** can monitor his usage on a personalized web page called My Bandwidth which he can access from his MyAccount pageCable ONE sends notices alerting our customers each time they go over their data plan so that they have an opportunity to either modify their usage or choose a plan better suited for their usage needsIn the days since his upgrade, Mr*** data usage has been right at or below the 300GB level of his prior planMr*** may also consider contacting Cable ONE Customer Service to review the tools available for measuring his usage and discuss suggestions for reducing his usage
Billing information was confirmed to be the Idaho Falls addressCurrently he has a credit balanceIf he returns the equipment in a timely manor, there will be a credit for that and his deposit would be returned
When the change was made the bill had already went outThe actual balance due is $
The local office has made several attempts to reach the customerWe again ask the customer to respond directly to the General Manager Frankie P*** at ###-###-####She is willing to work with him