Mr*** account is current. PSE&G wrote off $on 3/4/13. According to PSE&G’s records, this amount included a final bill for $and reconnection charge for $from April 2012. The $amount has been recalled from *** *** ***
and credited so there is no balance due. It will take approximately days for the amount to be removed from Mr*** credit report. A Customer Relations Consultant spoke with Mr*** on 9/14/and provided the update. Thanks
Complaint: ***
I am rejecting this response because:
Im am not satisfied but I need my servicesWhy and I being assessed for the highest months of usage for it appears a customer that lived there before meTo me it is just a rip off, and nothing ever goes towards the bill all depositI made an honest mistake with the payment and sent it from the wrong account and asked as a courtesy to remove the returned check fee but was told it couldn't beI filed bankruptcy due to loss of employment and trying to stay ahead but how can I if companies and business are only about monies
Regards,
*** ***
Customer Relations spoke with *** *** on 2/26/16. She advised that the balance of approx$is from a tenant, *** *** who resided at *** ** *** *** *** previously. The account was never in *** ***'s name and she had never previously been notified of any balance owed for
*** *** She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FLtenant for that balance either. *** *** wants the calls to stop. I advised *** *** that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution. *** *** has my contact information as well
spoke with customer on 11/and advised customer that at this time a temporary hold will be placed on her account to give her enough time to receive a payment back in the mail. Customer was also advised that I will credit her account in the amount of $which she was initially advised by the
CSR. Customer was emailed my direct contact information to assist with a payment arrangement if needed
Complaint: ***
I am rejecting this response because: I had a sign in the yard stating I lived there, the door was left open and music as well as flash lights were made visible and audible all through out the nightThere is No excuse this company did not stop, I was even outside and tried to wave them down/ yell out to them and they never once even stoppedThe company needs to take responsibility for their negligent actions.
Regards,
*** ***
Reviewed the accountThe customer's $deposit was applied to the Final Bill from the previous account and current charges on the new accountThe last payment was on 1/22/The customer still owes $Since there was a balance due, the customer did not get the deposit back, as per the
purpose of the depositIn order to receive a deposit back, there must be consecutive payments and the account must be currentThe customer's account shows and ongoing balance, and she does not meet the criteria for the deposit returned to herI called the customer and someone answered the phone then hung up before speaking
Complaint: ***
I am rejecting this response because:Although Customer Relations has responded we have not officially settled the account I immediately returned the call at 1pm and am awaiting Julias return call
Regards,
*** ***
This customer is supplied both gas and electric utility services by PSE&G; however, the meters were being billed on two separate accounts. On 2/14/customer contacted company and requested the meters be combined on one account number. This was completed using an effective date of
12/29/16. Customer had already been billed for 12/and 1/for a total of $which was credited to gas account and debited to the new combined account. Customer’s payment of $was credited to the (now closed) gas account and resulted in a $credit. When an account is closed, it is company policy to hold any refunds for sixty days to ensure that all charges have been satisfied, before releasing the refund. The refund check will be processed today and forwarded to the customer. We left a voicemail message for the customer today, confirming this information
Just wanted to let you know that Mr*** did, in fact, got in touch with me and let me know that there is a third party company (*** *** ***) fixing the sewer pipes in *** ***He also provided me with their phone number so I did apologize to him personally and thanked him for his helpMy complaint with PSE&G is resolved at this pointI just hope that I don't have to go through the same thing with *** *** ***Thank you for your help and following up with me. Have a wonderful day.Thanks
Company received a copy of the *** Revdex.com Inquiry. However, customer did not include any
information other than his name. Company
emailed customer today asking customer to provide us with the PSE&G account
number or the full street address that the account was
for. Once company has that information we will
investigate this matter further
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This account was established in this customer’s name, *** *** and was finaled/closed with an unpaid balance of $1370.66. When the balance remained unpaid, the account was forwarded to a collection agencyThis account has been with the collection agency since May
2012. The customer spoke with a company representative on 4/27/who explained to her that she is responsible for this account in her name. The company’s investigation does not support customer’s claim of fraud. PSE&G attempted t reach this customer today by telephone but was unable to do so. A voicemail message was left for her to return our call
Customer Relations called the customer and left message on 3/28/16. Review of the account finds that on 12/28/15, the customer contacted the company regarding a no-heat issue with his tenant. He requested an appointment. The representative advised that his WorryFree contract had
been canceled for non-payment. The customer advised there must be some mistake because he had automatic withdrawal. Rep again advised it was canceled and if he wanted an appointment, there may be a repair charge. The customer requested to speak to a supervisor, who advised the same thing. Customer still set up an appointment for 12/between 4-8pm. The customer called the next morning 12/and spoke to another representative, who correctly advised that due to a system issue, not customer error, the worryfree had been canceled. But the representative reinstated the contract and gave him a new account#. He confirmed there would not be a charge for the visit. The customer also confirmed that he wanted to go back on direct debit for the Worryfree payments and provided his banking information to the representative. The representative also confirmed the pending appointment for later in the day. Our records indicate that we did not miss the appointment, but that the appointment was actually canceled via the website (not by PSEG). Our records now indicate that the customer's Worryfree coverage has been canceled (as he indicated in his complaint) as of 3/10/16. Customer Relations will be happy to speak to the customer regarding his concerns and apologize for the initial incorrect information he was given as to his Worryfree coverage being canceled due to non-payment. However, we will not be reimbursing him payments made since
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer also filed the same complaint with the Board of Public Utilities (BPU) on October 27, 2016-The customer was contacted by my employee Mr*** ***Our records show that the customer received a Notice in August to pay $451.98, by 9/13, but paid nothingThen in September customer
received a Notice for the $due 10/Still no pymtThen on 10/25, service was shut-offCustomer then paid $and $Service was restored after the payments were madeThe customer contacted the BPU complaining that he was not notified that service would be shut-of* called the customer and attempted to explain the notification on the billThe customer would not listen, he disagreed and hung up the phone.The customer was properly advised on the bill of the dates his payments were due. No credit is warranted for this customer.
Called customer on 1/and 1/and left a message on the voice mail. Customer final bill was sent to the address on file which is ** *** *** ***. I will assist customer wit his concerns when he returns my call
A service supervisor contacted the customer 1/4/and provided the labor charges as the customer requestedThe customer stated that she would call the service supervisor back if she wanted PS to install the part/make the repair for the range
Complaint: ***
I am rejecting this response because: The companies response confirms precisely what our complaint is, that they are engaged in unfair gotchya billing practicesThey admit that they did not notify us in any way prior to activating our account that they would be billing us for something other then the actual usage chargesJust because they "always" bill customers cap & tran charges, doesn't make it fair or legal. They should reimburse us for the standby electricity that they billed us for if they get to keep that electricity or they can not charge us, they cannot charge us for something we never received, that's effectively stealing They need to reimburse us as they did not disclose this practice of charging you for something we do not own and we are not expected to know this on our own
Regards,
*** ***
Customer established her account as of 4/24/18. The tuorders for both meters were completed on 5/8/18. Prior to this customer, the gas was consecutively estimated. Even though actual reads were obtained, the gas read at turn on included usage from the prior
customer. Company spoke with the customer and advised her the account, specifically the gas portion, would be credited in the amount of $which means the customer is now billed $for the time period of 5/8/- 5/15/18. Customer is satisfied
Mr*** account is current. PSE&G wrote off $on 3/4/13. According to PSE&G’s records, this amount included a final bill for $and reconnection charge for $from April 2012. The $amount has been recalled from *** *** ***
and credited so there is no balance due. It will take approximately days for the amount to be removed from Mr*** credit report. A Customer Relations Consultant spoke with Mr*** on 9/14/and provided the update. Thanks
Complaint: ***
I am rejecting this response because:
I Have agreed to $by 11/11/Not the end of the week
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Im am not satisfied but I need my servicesWhy and I being assessed for the highest months of usage for it appears a customer that lived there before meTo me it is just a rip off, and nothing ever goes towards the bill all depositI made an honest mistake with the payment and sent it from the wrong account and asked as a courtesy to remove the returned check fee but was told it couldn't beI filed bankruptcy due to loss of employment and trying to stay ahead but how can I if companies and business are only about monies
Regards,
*** ***
Customer Relations spoke with *** *** on 2/26/16. She advised that the balance of approx$is from a tenant, *** *** who resided at *** ** *** *** *** previously. The account was never in *** ***'s name and she had never previously been notified of any balance owed for
*** *** She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FLtenant for that balance either. *** *** wants the calls to stop. I advised *** *** that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution. *** *** has my contact information as well
spoke with customer on 11/and advised customer that at this time a temporary hold will be placed on her account to give her enough time to receive a payment back in the mail. Customer was also advised that I will credit her account in the amount of $which she was initially advised by the
CSR. Customer was emailed my direct contact information to assist with a payment arrangement if needed
Complaint: ***
I am rejecting this response because: I had a sign in the yard stating I lived there, the door was left open and music as well as flash lights were made visible and audible all through out the nightThere is No excuse this company did not stop, I was even outside and tried to wave them down/ yell out to them and they never once even stoppedThe company needs to take responsibility for their negligent actions.
Regards,
*** ***
Reviewed the accountThe customer's $deposit was applied to the Final Bill from the previous account and current charges on the new accountThe last payment was on 1/22/The customer still owes $Since there was a balance due, the customer did not get the deposit back, as per the
purpose of the depositIn order to receive a deposit back, there must be consecutive payments and the account must be currentThe customer's account shows and ongoing balance, and she does not meet the criteria for the deposit returned to herI called the customer and someone answered the phone then hung up before speaking
Complaint: ***
I am rejecting this response because:Although Customer Relations has responded we have not officially settled the account I immediately returned the call at 1pm and am awaiting Julias return call
Regards,
*** ***
This customer is supplied both gas and electric utility services by PSE&G; however, the meters were being billed on two separate accounts. On 2/14/customer contacted company and requested the meters be combined on one account number. This was completed using an effective date of
12/29/16. Customer had already been billed for 12/and 1/for a total of $which was credited to gas account and debited to the new combined account. Customer’s payment of $was credited to the (now closed) gas account and resulted in a $credit. When an account is closed, it is company policy to hold any refunds for sixty days to ensure that all charges have been satisfied, before releasing the refund. The refund check will be processed today and forwarded to the customer. We left a voicemail message for the customer today, confirming this information
Just wanted to let you know that Mr*** did, in fact, got in touch with me and let me know that there is a third party company (*** *** ***) fixing the sewer pipes in *** ***He also provided me with their phone number so I did apologize to him personally and thanked him for his helpMy complaint with PSE&G is resolved at this pointI just hope that I don't have to go through the same thing with *** *** ***Thank you for your help and following up with me. Have a wonderful day.Thanks
Company received a copy of the *** Revdex.com Inquiry. However, customer did not include any
information other than his name. Company
emailed customer today asking customer to provide us with the PSE&G account
number or the full street address that the account was
for. Once company has that information we will
investigate this matter further
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This account was established in this customer’s name, *** *** and was finaled/closed with an unpaid balance of $1370.66. When the balance remained unpaid, the account was forwarded to a collection agencyThis account has been with the collection agency since May
2012. The customer spoke with a company representative on 4/27/who explained to her that she is responsible for this account in her name. The company’s investigation does not support customer’s claim of fraud. PSE&G attempted t reach this customer today by telephone but was unable to do so. A voicemail message was left for her to return our call
Customer Relations called the customer and left message on 3/28/16. Review of the account finds that on 12/28/15, the customer contacted the company regarding a no-heat issue with his tenant. He requested an appointment. The representative advised that his WorryFree contract had
been canceled for non-payment. The customer advised there must be some mistake because he had automatic withdrawal. Rep again advised it was canceled and if he wanted an appointment, there may be a repair charge. The customer requested to speak to a supervisor, who advised the same thing. Customer still set up an appointment for 12/between 4-8pm. The customer called the next morning 12/and spoke to another representative, who correctly advised that due to a system issue, not customer error, the worryfree had been canceled. But the representative reinstated the contract and gave him a new account#. He confirmed there would not be a charge for the visit. The customer also confirmed that he wanted to go back on direct debit for the Worryfree payments and provided his banking information to the representative. The representative also confirmed the pending appointment for later in the day. Our records indicate that we did not miss the appointment, but that the appointment was actually canceled via the website (not by PSEG). Our records now indicate that the customer's Worryfree coverage has been canceled (as he indicated in his complaint) as of 3/10/16. Customer Relations will be happy to speak to the customer regarding his concerns and apologize for the initial incorrect information he was given as to his Worryfree coverage being canceled due to non-payment. However, we will not be reimbursing him payments made since
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer also filed the same complaint with the Board of Public Utilities (BPU) on October 27, 2016-The customer was contacted by my employee Mr*** ***Our records show that the customer received a Notice in August to pay $451.98, by 9/13, but paid nothingThen in September customer
* called the customer and attempted to explain the notification on the billThe customer would not listen, he disagreed and hung up the phone.The customer was properly advised on the bill of the dates his payments were due. No credit is warranted for this customer.
received a Notice for the $due 10/Still no pymtThen on 10/25, service was shut-offCustomer then paid $and $Service was restored after the payments were madeThe customer contacted the BPU complaining that he was not notified that service would be shut-of
Called customer on 1/and 1/and left a message on the voice mail. Customer final bill was sent to the address on file which is ** *** *** ***. I will assist customer wit his concerns when he returns my call
A service supervisor contacted the customer 1/4/and provided the labor charges as the customer requestedThe customer stated that she would call the service supervisor back if she wanted PS to install the part/make the repair for the range
Complaint: ***
I am rejecting this response because: The companies response confirms precisely what our complaint is, that they are engaged in unfair gotchya billing practicesThey admit that they did not notify us in any way prior to activating our account that they would be billing us for something other then the actual usage chargesJust because they "always" bill customers cap & tran charges, doesn't make it fair or legal. They should reimburse us for the standby electricity that they billed us for if they get to keep that electricity or they can not charge us, they cannot charge us for something we never received, that's effectively stealing They need to reimburse us as they did not disclose this practice of charging you for something we do not own and we are not expected to know this on our own
Regards,
*** ***
Customer established her account as of 4/24/18. The tuorders for both meters were completed on 5/8/18. Prior to this customer, the gas was consecutively estimated. Even though actual reads were obtained, the gas read at turn on included usage from the prior
customer. Company spoke with the customer and advised her the account, specifically the gas portion, would be credited in the amount of $which means the customer is now billed $for the time period of 5/8/- 5/15/18. Customer is satisfied