[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
CUSTOMER SPOKE WITH PSE&G REPRESENTATIVES ON 11/12/
AND 11/14/15. THE CUSTOMER’S READ WAS
RECEIVED AND THE PRIOR ESTIMATED BILL CANCELLED. CUSTOMER WILL RECEIVE A NEW BILL BASED ON THE
CUSTOMER READ PROVIDED. SATISFIED
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Have the business re-contact me to schedule a date for the ERT installationRegards, Ryan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution that we discussed is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: After reviewing the current bill, it states that the amount I was billed for the gas was based on an estimate, not an actual read of my meterThe estimate is still 3-times my average use over the last 3monthsIf my account was closed just 2days after my usual meter reading date how can they give me an estimate that is 3-times my average use2days extra would not amount to thatMy electric bill was based on an actual read of my meter and it was consistent with my previous monthly bills lIt just goes to show that my gas bill was over estimated. They claim there was no voicemail set up on my phone, that is absolutely falseI plan on calling the number they provided via emailThis matter needs to be resolved fairly.
Regards,
*** ***
Customer Relations spoke to Mr*** on 7/24/Our investigation finds that there was a check generated for the customer in early July, however, due to a system issue, the check was canceled in error. I apologized to Mr*** for his experience and the delay in his receiving his
payment. I confirmed that a new check was issued and is set to be sent out to him on 8/10/(process requires a day wait before check goes out)I confirmed the mailing address for Mr*** and also provided my contact information as well. The customer remained unsatisfied with the delay and the way in which the situation was handled and has requested additional compensation in the amount of $205. I advised the customer I would notify management of his request and would contact him to confirm if we would grant the request
Complaint: ***
I am rejecting this response because:
Im am not satisfied but I need my servicesWhy and I being assessed for the highest months of usage for it appears a customer that lived there before meTo me it is just a rip off, and nothing ever goes towards the bill all depositI made an honest mistake with the payment and sent it from the wrong account and asked as a courtesy to remove the returned check fee but was told it couldn't beI filed bankruptcy due to loss of employment and trying to stay ahead but how can I if companies and business are only about monies
Regards,
*** ***
Called customer times on 7/and the answering machine picked up each time stating that the voicemail was not set up. Customer has requested a statement of account times 4/20,5/9,5/31,6/and 7/11. Customer Relation sent customer an email on 7/and also printed the statement of
account and manually sent it to the customer. At this time I have also printed the statement of account and sent a copy to the customer.
Customer Relations contacted the customer on 2/3/- the customer indicated she was at work and requested that I call back after 4pm. I again tried to reach the customer at 4:10pm and left a message on her voicemail with my contact information. Review of this account finds that the
customer did make a payment on 2/2/of $and a reconnection order was issued. The service was restored, per our records between 6:- 6:30pm that same day (2/3/16). The company has 12hrs by which to complete reconnections for non-payment and the company was within that timeframe. When the call is returned, I will review everything with the customer and answer any additional questions or concerns she may have.
PSE&G spoke to the customer on 7/regarding this matter. It was explained to Ms*** that deposits are assessed based on credit/payment history and the deposits are calculated based on the average of the highest months of usage at the premise. I advised the customer that we
would give her an extension until 7/to make the required payment. Customer was satisfied at the end of the call on 7/20. I attempted to reach the customer again today, 7/and left a message at 9:10am advising her to contact me if she had further questions or concerns
Customer Relations contacted *** *** on 10/6/and left a message at 2:20pm. I reviewed her previous account at ** ** *** *** ** *** *** and found no record of her contacting the company in to request the account be closed. Our records show that the account was
closed in June 2014, and the final total balance was $(the customer was last billed for service for 6/2/- 6/21/for $19.67. Investigation shows activity online in June 20, 2014. Customer Relations will review all with the customer when the call is returned. However, the balance of $is still due and payable. Will discuss all at time of return call
Customer Relations has since spoken to the customer on 1/25/and worked out an amicable resolution that he agreed to. An additional credit of $was given and the customer was satisfied
Customer did leave a message, and Customer Relations returned the message and spoke to the customer on 10/and addressed her concerns. She was satisfied at that time with the company's response
On November 11, 2016, a Business Assurance Specialist (BAS) in PSE&G’s Claims Department spoke with Ms*** and explained the claim process. At that time, Ms*** said that she would send back the claim form and e-mail pictures of the damage. The BAS did not receive anything
from Ms***. On December 2, 2016, the BAS left a voicemail for Ms*** advising that the claim form needed to be returned with pictures of the damage. She provided Ms*** with the Claim Department’s e-mail address and two fax numbers to submit the documentation. On December 5, 2016, Ms*** left a message on the Claim Department’s general voicemail On December 6, 2016, the BAS called Ms*** and left another message advising that the claim form needed to be returned with pictures She again provided the e-mail address, fax number and mailing address, along with her direct line. On December 7, 2016, the BAS left another voicemail for Ms***. Ms*** claim cannot be addressed until she submits the claim form and pictures of the damage. Thank you
Customer Relations spoke to Ms*** on 5/2/(customer had also contacted BPU as well regarding same matter). In review of her account, she currently has a balance of $270.79. Due to prior broken payment arrangement in the last months, she was not eligible for a down payment
of 25% of the balance, nor were we able to accommodate her request to make the payment on 5/20/17, because her meter was being read on 5/16/and we must have payment before the meter reading date. However, in the interest of customer relations, will accept customer's good faith payment of $by 5/15/and will offer one last month payment arrangement on the balance. The customer understands that this is the last arrangement we can offer. Ms*** understands and is satisfied. The customer's account is noted and a letter confirming the arrangement will be sent as well
Called customer on 2/and left a message on the answering machine. Customer has a balance from his previous location of which Mrs*** was made aware of on 3/17/2013. I will assist customer with his concerns when he returns my call.Tell us why here
CUSTOMER HAS SPOKEN TO SEVERAL PSE&G REPRESENTATIVES REGARDING HER CONCERNS WHICH WERE THE SAME AS SHE STATED IN HER Revdex.com INQUIRY. SHE HAS BEEN ADVISED EACH TIME THAT SHE MUST BRING IN HER OWN ELECTRIC AND/PLUMBER TO TRACE THE LINES ON A BUSINESS ACCOUNT. PSE&G DOES NOT TRACE
LINES ON COMMERCIAL ACCOUNTS. IN RESPONSE TO HER Revdex.com INQUIRY, WE REACHED OUT TO HER AGAIN TODAY. WE DID NOT REACH HER, HOWEVER A DETAILED VOICEMAIL MESSAGE WAS LEFT FOR HER EXPLAINING AGAIN THAT SHE MUST BRING IN HER OWN PLUMBER/ELECTRICIAN TO TRACE THE LINES AND CONFIRM EXACTLY WHAT HER METERS SUPPLY.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
CUSTOMER SPOKE WITH PSE&G REPRESENTATIVES ON 11/12/
AND 11/14/15. THE CUSTOMER’S READ WAS
RECEIVED AND THE PRIOR ESTIMATED BILL CANCELLED. CUSTOMER WILL RECEIVE A NEW BILL BASED ON THE
CUSTOMER READ PROVIDED. SATISFIED
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Have the business re-contact me to schedule a date for the ERT installationRegards, Ryan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution that we discussed is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: After reviewing the current bill, it states that the amount I was billed for the gas was based on an estimate, not an actual read of my meterThe estimate is still 3-times my average use over the last 3monthsIf my account was closed just 2days after my usual meter reading date how can they give me an estimate that is 3-times my average use2days extra would not amount to thatMy electric bill was based on an actual read of my meter and it was consistent with my previous monthly bills lIt just goes to show that my gas bill was over estimated. They claim there was no voicemail set up on my phone, that is absolutely falseI plan on calling the number they provided via emailThis matter needs to be resolved fairly.
Regards,
*** ***
Customer Relations spoke to Mr*** on 7/24/Our investigation finds that there was a check generated for the customer in early July, however, due to a system issue, the check was canceled in error. I apologized to Mr*** for his experience and the delay in his receiving his
payment. I confirmed that a new check was issued and is set to be sent out to him on 8/10/(process requires a day wait before check goes out)I confirmed the mailing address for Mr*** and also provided my contact information as well. The customer remained unsatisfied with the delay and the way in which the situation was handled and has requested additional compensation in the amount of $205. I advised the customer I would notify management of his request and would contact him to confirm if we would grant the request
Complaint: ***
I am rejecting this response because:
Im am not satisfied but I need my servicesWhy and I being assessed for the highest months of usage for it appears a customer that lived there before meTo me it is just a rip off, and nothing ever goes towards the bill all depositI made an honest mistake with the payment and sent it from the wrong account and asked as a courtesy to remove the returned check fee but was told it couldn't beI filed bankruptcy due to loss of employment and trying to stay ahead but how can I if companies and business are only about monies
Regards,
*** ***
Called customer times on 7/and the answering machine picked up each time stating that the voicemail was not set up. Customer has requested a statement of account times 4/20,5/9,5/31,6/and 7/11. Customer Relation sent customer an email on 7/and also printed the statement of
account and manually sent it to the customer. At this time I have also printed the statement of account and sent a copy to the customer.
Customer Relations contacted the customer on 2/3/- the customer indicated she was at work and requested that I call back after 4pm. I again tried to reach the customer at 4:10pm and left a message on her voicemail with my contact information. Review of this account finds that the
customer did make a payment on 2/2/of $and a reconnection order was issued. The service was restored, per our records between 6:- 6:30pm that same day (2/3/16). The company has 12hrs by which to complete reconnections for non-payment and the company was within that timeframe. When the call is returned, I will review everything with the customer and answer any additional questions or concerns she may have.
Spoke with customer on 5/2/and advised customer that we can set up an arrangement for $by 5/7/and the balance on a month arrangement
PSE&G spoke to the customer on 7/regarding this matter. It was explained to Ms*** that deposits are assessed based on credit/payment history and the deposits are calculated based on the average of the highest months of usage at the premise. I advised the customer that we
would give her an extension until 7/to make the required payment. Customer was satisfied at the end of the call on 7/20. I attempted to reach the customer again today, 7/and left a message at 9:10am advising her to contact me if she had further questions or concerns
Customer Relations contacted *** *** on 10/6/and left a message at 2:20pm. I reviewed her previous account at ** ** *** *** ** *** *** and found no record of her contacting the company in to request the account be closed. Our records show that the account was
closed in June 2014, and the final total balance was $(the customer was last billed for service for 6/2/- 6/21/for $19.67. Investigation shows activity online in June 20, 2014. Customer Relations will review all with the customer when the call is returned. However, the balance of $is still due and payable. Will discuss all at time of return call
Customer Relations has since spoken to the customer on 1/25/and worked out an amicable resolution that he agreed to. An additional credit of $was given and the customer was satisfied
Customer did leave a message, and Customer Relations returned the message and spoke to the customer on 10/and addressed her concerns. She was satisfied at that time with the company's response
On November 11, 2016, a Business Assurance Specialist (BAS) in PSE&G’s Claims Department spoke with Ms*** and explained the claim process. At that time, Ms*** said that she would send back the claim form and e-mail pictures of the damage. The BAS did not receive anything
from Ms***. On December 2, 2016, the BAS left a voicemail for Ms*** advising that the claim form needed to be returned with pictures of the damage. She provided Ms*** with the Claim Department’s e-mail address and two fax numbers to submit the documentation. On December 5, 2016, Ms*** left a message on the Claim Department’s general voicemail On December 6, 2016, the BAS called Ms*** and left another message advising that the claim form needed to be returned with pictures She again provided the e-mail address, fax number and mailing address, along with her direct line. On December 7, 2016, the BAS left another voicemail for Ms***. Ms*** claim cannot be addressed until she submits the claim form and pictures of the damage. Thank you
Customer Relations spoke to Ms*** on 5/2/(customer had also contacted BPU as well regarding same matter). In review of her account, she currently has a balance of $270.79. Due to prior broken payment arrangement in the last months, she was not eligible for a down payment
of 25% of the balance, nor were we able to accommodate her request to make the payment on 5/20/17, because her meter was being read on 5/16/and we must have payment before the meter reading date. However, in the interest of customer relations, will accept customer's good faith payment of $by 5/15/and will offer one last month payment arrangement on the balance. The customer understands that this is the last arrangement we can offer. Ms*** understands and is satisfied. The customer's account is noted and a letter confirming the arrangement will be sent as well
Called customer on 2/and left a message on the answering machine. Customer has a balance from his previous location of which Mrs*** was made aware of on 3/17/2013. I will assist customer with his concerns when he returns my call.Tell us why here
CUSTOMER HAS SPOKEN TO SEVERAL PSE&G REPRESENTATIVES REGARDING HER CONCERNS WHICH WERE THE SAME AS SHE STATED IN HER Revdex.com INQUIRY. SHE HAS BEEN ADVISED EACH TIME THAT SHE MUST BRING IN HER OWN ELECTRIC AND/PLUMBER TO TRACE THE LINES ON A BUSINESS ACCOUNT. PSE&G DOES NOT TRACE
LINES ON COMMERCIAL ACCOUNTS. IN RESPONSE TO HER Revdex.com INQUIRY, WE REACHED OUT TO HER AGAIN TODAY. WE DID NOT REACH HER, HOWEVER A DETAILED VOICEMAIL MESSAGE WAS LEFT FOR HER EXPLAINING AGAIN THAT SHE MUST BRING IN HER OWN PLUMBER/ELECTRICIAN TO TRACE THE LINES AND CONFIRM EXACTLY WHAT HER METERS SUPPLY.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***