New service orders are generally worked within hours not the same dayThis property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safetyThe order was issued on
July and the technician reports no access to property the following dayA new order was issued and a technician went there on July again, no accessThis happened again on 7/service was finally connected on 7/It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliancesIt is not surprising that a technician would not approach a boarded up house even if the door was open especially at nightin addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby.? PSE&G regrets the inconvenience to the customerTell us why here
Customer Relations contacted the customer via email on 9/15/17. There was no account number provided in the complaint and in doing a search by address, there was no match for [redacted]. The search did yield an account in the name of [redacted] at that address, but...
Customer Relations would need to confirm if Ms. [redacted] was inquiring on behalf of Mr. [redacted] account before proceeding. Please see email to Ms. [redacted] below:From: [redacted] Sent: Friday, September 15, 2017 5:11 PMTo: [redacted]Subject: Inquiry to Revdex.comMs. [redacted],Our office is in receipt of an inquiry you made to the Revdex.com regarding your account with PSE&G. If you still are in need of assistance, please contact me directly at ###-###-####, ext. [redacted]. I am in the office from 9:00am – 5:00pm, Monday through Friday.Thank you,Chandra L[redacted]Customer Relations Coordinator###-###-####, ext. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations spoke with *** *** on 2/26/16.? She advised that the balance of approx$is from a tenant, *** *** who resided at *** ** *** *** *** previously.? The account was never in *** ***'s name and she had never previously been notified of any balance owed for
*** ***? She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FLtenant for that balance either.? *** *** wants the calls to stop.? I advised *** *** that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution.? *** *** has my contact information as well
Customer Relations spoke to Ms***? on 5/2/(customer had also contacted BPU as well regarding same matter).? In review of her account, she currently has a balance of $270.79.? Due to prior broken payment arrangement in the last months, she was not eligible for a down payment
of 25% of the balance, nor were we able to accommodate her request to make the payment on 5/20/17, because her meter was being read on 5/16/and we must have payment before the meter reading date.? However, in the interest of customer relations, will accept customer's good faith payment of $by 5/15/and will offer one last month payment arrangement on the balance.? The customer understands that this is the last arrangement we can offer.? Ms***? understands and is satisfied.? The customer's account is noted and a letter confirming the arrangement will be sent as well
? This customer’s account, #***, at *** *** *** *** ** ***, was for gas and electric energy charges.? The account was active from February 8, through July 3, 2016.? When the account was finaled it had an accumulated balance of $1165.44.? Because the
account remained delinquent and unpaid, it was subsequently forwarded to a collection agency on January 12, 2017.? During the time the account was active there were sporadic customer paymentsThe customer also received Universal Service Fund monthly benefits during half of the time she resided at the location.? The following payments were recorded:$on 10/27/14$on 10/21/14$50? ? on 4/6/2015$on 5/8/2015$on 9/14/2015$on 6/20/2016Company spoke with the customer today and confirmed the outstanding balance on this account.? She explained that she requested an investigation while living at the premise.? It was explained to her that if she requested an investigation while residing at the location but could not provide access, an investigation could not be completed.? She confirmed that she had access to her apartment only.? Customer was advised that there is also another outstanding account in her name at this location.? Account *** was billed by *** ***? for services consumed but not billed for.? Customer understands a representative from that department will contact her direct to address and resolve that issue
a settlement was made between the customer and the claims department in the amount of $450.? The customer signed a release for the settlement at which time a check was sent to the customer
Complaint: ***
I am rejecting this response because: PSE&G did not notified me by mail about the final bill? I reach out to PSE&G in July or August to let them know my new address in Millville NJ to send the final billAlso my cellular number has been the same since If PSE&G tried to get in contact with me the other day, why their representative did not leave a voice messeagePSE&G ? is making excuses and need to clarified the reason why this bill was so highFor thirteen months PSE&G was bIlliing me estimated bills until March PSE&G decided to get in contact with landlord to get an actual reading from the meter reader? Which I didn't learn about this until May or June of This bill would not ? have been this high if their employees has been doing their job properly? I don't have any hard feelings toward PSE&G and hopefully we can resolve this problem the correct way?
Regards,
*** ***
Customer Relations contacted *** *** on 9/11/and left a message at 12:00pm.? Review of the account finds the customer's balance is $375.57, which is inclusive of? a $payment made on 9/8/15.? Customer has one broken payment arrangement in the last months.? Customer
Relations will work with the customer to make a new arrangement to help her get caught up on her bill.? ? We can accept $by 10/1/and will offer a six (6) month payment arrangement on the remaining balance.? The customer's meter is being read on 10/2/so we must have the payment by 10/1.? The account is noted and I will discuss all with the customer when the call is returned
Complaint: ***
I am rejecting this response because:As previously stated, you have no basis for the charges of $84.57.? Your representative told me you would complete a final actual reading on Sept11th which was not done.? Also, nothing was mention from your representative about a $disconnect fee either.? No one was living in the apartment from Aug13th? to Sept 11th, so your estimate is not accurateWhere did the $figure come from?? This is an estimate! Based on what? prior usage? that doesn't applyprior September or august? that doesn't applyWe were promised an actual reading and all we got was ripped off and forced to make this complaintAn estimate would not be accurate in this case because no one was living there and it is resulting is us being overchargedAgain, we were told PSE&G would complete a final accurate reading of the meterWe should not have to suffer an overcharge because you failed to follow through on your end
Regards,
*** ***
Customer Relations contacted Ms*** on 11/and left a message at 5:05pm.? Review of the account confirms multiple requests made for the statement and our records indicate those statements were sent.? When the call is returned, I will confirm the mailing address and also discuss
alternate options of receiving the statement (i.eemail, etc.).? The customer's account is noted as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? Please note, I will not be satisfied with this resolution until I have the check in hand? Also, if PSE&G had this so-called day policy, why wasn't it explained to me in the first place? ? The incompetent staff just misinformed me again and again? I paid $on the next bill, which covered the $on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd? Thank you for your time and attention in the matter.? Best regards,
** * ***
spoke with customer on 5/1 and advised customer that the transferred balance of $512 was from her previous address [redacted] Customer was advised that her bill accumulated due to lack of payments. Customer was advised that she must pay $200 by 5/2 and the balance...
will be placed on a 12 payment arrangement. Customer was also advised that I will review her calls at that time she set up service and contact her with my findings.
Spoke with customer on 10/31 and advised customer that he was assessed a deposit due the history of his previous account. Customer was advised that at this time company will waive the deposit in the interest of customer relations. Customer was also advised that if his account become...
delinquent in the future he can be assessed a deposit.
Complaint: [redacted]
I am rejecting this response because:I proceeded to schedule the repair, scheduled 6/9/17. In the 2 weeks that I was waiting for a response, we had to weigh out our options. 1 day or 2 after the last technician came, we asked that PSEG also give us a quote to replace the A.C. unit just to see how much more it would cost to get a brand new unit. A technician came and gave us a quote to replace both heating unit and A.C. unit for 11k + with rebates, 9k+. We obviously couldn't afford it and seemed other options. When the technician came out today, we were informed that they cannot replace the parts because not all the parts came to in (even though we were already previously informed parts came in and cost was about $946) the tech also stated that they cannot fix the unit at all as they didn't want to "deal with any headaches." He added that they will however, honor the quote for 9k+. Quite convenient for them to all of a sudden say that parts are not all in, yet they will honor a much higher quote?i called PSEG customer service and they stated that they do not have any other quotes or coat of the parts initially ordered in the system and that they only have the quote for 9k+. They then added that a supervisor from parts department will call me to explain the cost.
Regards,
[redacted]
Customer Relations contacted Ms. [redacted] on 11/17/17 and left a message at 10:42am. Review of her account indicates revisions have been made to her Equal Payment Plan and an order for the street light was issued on 11/10/17. I will follow up with our Street Light Dept to confirm the...
status of the order. And when the call is returned, I will address the customer's other concerns regarding her request for furnace inspection and ensure that the Equal Payment Plan issue has been resolved.
New service orders are generally worked within 48 hours not the same day. This property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safety. The order was issued on...
July 6 and the technician reports no access to property the following day. A new order was issued and a technician went there on July 9 again, no access. This happened again on 7/10 service was finally connected on 7/10. It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliances. It is not surprising that a technician would not approach a boarded up house even if the door was open especially at night. in addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby. PSE&G regrets the inconvenience to the customer. Tell us why here...
New service orders are generally worked within hours not the same dayThis property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safetyThe order was issued on
July and the technician reports no access to property the following dayA new order was issued and a technician went there on July again, no accessThis happened again on 7/service was finally connected on 7/It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliancesIt is not surprising that a technician would not approach a boarded up house even if the door was open especially at nightin addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby.? PSE&G regrets the inconvenience to the customerTell us why here
Customer Relations contacted the customer via email on 9/15/17. There was no account number provided in the complaint and in doing a search by address, there was no match for [redacted]. The search did yield an account in the name of [redacted] at that address, but...
Customer Relations would need to confirm if Ms. [redacted] was inquiring on behalf of Mr. [redacted] account before proceeding. Please see email to Ms. [redacted] below:From: [redacted] Sent: Friday, September 15, 2017 5:11 PMTo: [redacted]Subject: Inquiry to Revdex.comMs. [redacted],Our office is in receipt of an inquiry you made to the Revdex.com regarding your account with PSE&G. If you still are in need of assistance, please contact me directly at ###-###-####, ext. [redacted]. I am in the office from 9:00am – 5:00pm, Monday through Friday.Thank you,Chandra L[redacted]Customer Relations Coordinator###-###-####, ext. [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have asked the Electric Division to call Ms*** again
Customer Relations spoke with *** *** on 2/26/16.? She advised that the balance of approx$is from a tenant, *** *** who resided at *** ** *** *** *** previously.? The account was never in *** ***'s name and she had never previously been notified of any balance owed for
*** ***? She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FLtenant for that balance either.? *** *** wants the calls to stop.? I advised *** *** that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution.? *** *** has my contact information as well
Customer Relations spoke to Ms***? on 5/2/(customer had also contacted BPU as well regarding same matter).? In review of her account, she currently has a balance of $270.79.? Due to prior broken payment arrangement in the last months, she was not eligible for a down payment
of 25% of the balance, nor were we able to accommodate her request to make the payment on 5/20/17, because her meter was being read on 5/16/and we must have payment before the meter reading date.? However, in the interest of customer relations, will accept customer's good faith payment of $by 5/15/and will offer one last month payment arrangement on the balance.? The customer understands that this is the last arrangement we can offer.? Ms***? understands and is satisfied.? The customer's account is noted and a letter confirming the arrangement will be sent as well
? This customer’s account, #***, at *** *** *** *** ** ***, was for gas and electric energy charges.? The account was active from February 8, through July 3, 2016.? When the account was finaled it had an accumulated balance of $1165.44.? Because the
account remained delinquent and unpaid, it was subsequently forwarded to a collection agency on January 12, 2017.? During the time the account was active there were sporadic customer paymentsThe customer also received Universal Service Fund monthly benefits during half of the time she resided at the location.? The following payments were recorded:$on 10/27/14$on 10/21/14$50? ? on 4/6/2015$on 5/8/2015$on 9/14/2015$on 6/20/2016Company spoke with the customer today and confirmed the outstanding balance on this account.? She explained that she requested an investigation while living at the premise.? It was explained to her that if she requested an investigation while residing at the location but could not provide access, an investigation could not be completed.? She confirmed that she had access to her apartment only.? Customer was advised that there is also another outstanding account in her name at this location.? Account *** was billed by *** ***? for services consumed but not billed for.? Customer understands a representative from that department will contact her direct to address and resolve that issue
a settlement was made between the customer and the claims department in the amount of $450.? The customer signed a release for the settlement at which time a check was sent to the customer
Complaint: ***
I am rejecting this response because: PSE&G did not notified me by mail about the final bill? I reach out to PSE&G in July or August to let them know my new address in Millville NJ to send the final billAlso my cellular number has been the same since If PSE&G tried to get in contact with me the other day, why their representative did not leave a voice messeagePSE&G ? is making excuses and need to clarified the reason why this bill was so highFor thirteen months PSE&G was bIlliing me estimated bills until March PSE&G decided to get in contact with landlord to get an actual reading from the meter reader? Which I didn't learn about this until May or June of This bill would not ? have been this high if their employees has been doing their job properly? I don't have any hard feelings toward PSE&G and hopefully we can resolve this problem the correct way?
Regards,
*** ***
UPDATE:? *** *** has actually been set up with a PSE&G account in her name as of 5/25/2016.?
Customer Relations contacted *** *** on 9/11/and left a message at 12:00pm.? Review of the account finds the customer's balance is $375.57, which is inclusive of? a $payment made on 9/8/15.? Customer has one broken payment arrangement in the last months.? Customer
Relations will work with the customer to make a new arrangement to help her get caught up on her bill.? ? We can accept $by 10/1/and will offer a six (6) month payment arrangement on the remaining balance.? The customer's meter is being read on 10/2/so we must have the payment by 10/1.? The account is noted and I will discuss all with the customer when the call is returned
Complaint: ***
I am rejecting this response because:As previously stated, you have no basis for the charges of $84.57.? Your representative told me you would complete a final actual reading on Sept11th which was not done.? Also, nothing was mention from your representative about a $disconnect fee either.? No one was living in the apartment from Aug13th? to Sept 11th, so your estimate is not accurateWhere did the $figure come from?? This is an estimate! Based on what? prior usage? that doesn't applyprior September or august? that doesn't applyWe were promised an actual reading and all we got was ripped off and forced to make this complaintAn estimate would not be accurate in this case because no one was living there and it is resulting is us being overchargedAgain, we were told PSE&G would complete a final accurate reading of the meterWe should not have to suffer an overcharge because you failed to follow through on your end
Regards,
*** ***
Customer Relations contacted Ms*** on 11/and left a message at 5:05pm.? Review of the account confirms multiple requests made for the statement and our records indicate those statements were sent.? When the call is returned, I will confirm the mailing address and also discuss
alternate options of receiving the statement (i.eemail, etc.).? The customer's account is noted as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? Please note, I will not be satisfied with this resolution until I have the check in hand? Also, if PSE&G had this so-called day policy, why wasn't it explained to me in the first place? ? The incompetent staff just misinformed me again and again? I paid $on the next bill, which covered the $on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd? Thank you for your time and attention in the matter.? Best regards,
** * ***
Improper access and could not make repairCredit was applied on 3/8/
spoke with customer on 5/1 and advised customer that the transferred balance of $512 was from her previous address [redacted] Customer was advised that her bill accumulated due to lack of payments. Customer was advised that she must pay $200 by 5/2 and the balance...
will be placed on a 12 payment arrangement. Customer was also advised that I will review her calls at that time she set up service and contact her with my findings.
Spoke with customer on 10/31 and advised customer that he was assessed a deposit due the history of his previous account. Customer was advised that at this time company will waive the deposit in the interest of customer relations. Customer was also advised that if his account become...
delinquent in the future he can be assessed a deposit.
Complaint: [redacted]
I am rejecting this response because:I proceeded to schedule the repair, scheduled 6/9/17. In the 2 weeks that I was waiting for a response, we had to weigh out our options. 1 day or 2 after the last technician came, we asked that PSEG also give us a quote to replace the A.C. unit just to see how much more it would cost to get a brand new unit. A technician came and gave us a quote to replace both heating unit and A.C. unit for 11k + with rebates, 9k+. We obviously couldn't afford it and seemed other options. When the technician came out today, we were informed that they cannot replace the parts because not all the parts came to in (even though we were already previously informed parts came in and cost was about $946) the tech also stated that they cannot fix the unit at all as they didn't want to "deal with any headaches." He added that they will however, honor the quote for 9k+. Quite convenient for them to all of a sudden say that parts are not all in, yet they will honor a much higher quote?i called PSEG customer service and they stated that they do not have any other quotes or coat of the parts initially ordered in the system and that they only have the quote for 9k+. They then added that a supervisor from parts department will call me to explain the cost.
Regards,
[redacted]
Customer Relations contacted Ms. [redacted] on 11/17/17 and left a message at 10:42am. Review of her account indicates revisions have been made to her Equal Payment Plan and an order for the street light was issued on 11/10/17. I will follow up with our Street Light Dept to confirm the...
status of the order. And when the call is returned, I will address the customer's other concerns regarding her request for furnace inspection and ensure that the Equal Payment Plan issue has been resolved.
New service orders are generally worked within 48 hours not the same day. This property was boarded up an appeared abandoned and the electric service was shut off at the pole not the meter, requiring a truck to reconnect and access to the premises and the meter for safety. The order was issued on...
July 6 and the technician reports no access to property the following day. A new order was issued and a technician went there on July 9 again, no access. This happened again on 7/10 service was finally connected on 7/10. It is not clear whether the technicians actually went to the door but they would not turn service on without full access to the home and all appliances. It is not surprising that a technician would not approach a boarded up house even if the door was open especially at night. in addition it is not unusual for there to be multiple PSEG trucks in the area as there is a Depot nearby. PSE&G regrets the inconvenience to the customer. Tell us why here...