Company spoke with the customer. He explained that he had not received credit for the prior debits to the incorrect bank account. Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the...
The transfer that the customer is disputing is a Chapter 13 17-18960 dismissal in which the customer is responsible for. The account was in the deceased husband [redacted] name- he passed away 4/12/14 however the account remained in his name as well as [redacted] name. The bankruptcy was filed on 5/1/17 and was dismissed on 11/9/17 with a balance of $2476.48- The customer filed a new Chapter 13- 18-15211on 3/16/18. Thank you
Spoke with customer on 10/2 and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G. Customer was advised when this error was found the account was billed for...
supply usage back to 2014. Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last 12 months.2017-10-02
At the customer's request to service the furnace for no heat, tech replaced parts on 2/17/2016 and 3/10/16. The customer had no contracts, authorized the charges and her account was charged $359.76 and $120. These charges appeared on the February $359.76 and March $120, (2016) Bills. A review...
of the customer's account shows past due reminders on June, July, August, September, October 2016 bills. Shut off notices on Jan, Feb, March, April, May June 2017 bills. Ongoing balance. Payments are applied to energy charges first. There wasn't enough payments to cover full cost of furnace repair charges. Since the furnace repair charges were not paid in full, the remainder was transferred to another account for collection. I spoke with the customer. This is a tenant/landlord issue.
There was an underground conductor failure. PSE&G promptly responded to the electric trouble order, properly jumpered out the service, and promptly installed a new service. Unfortunately, there is no way PSE&G can anticipate an underground conductor failure. Any action by PSE&G is reactionary when an issue such as this occurs. While the company understands Ms. [redacted] position, PSE&G Manager Operations – Claim spoke with her and explained why the claim was denied. The claim remains denied. Thanks.
Our Customer Consultant who has been working with this customer for years James W[redacted] spoke and received text messages from [redacted] [redacted] on 9/11/17. Currently September 2017 bill had her account past due $144.11 with a notice of disconnection if not paid by 9/14/17. For good...
customer relations the disconnection notice has been cancelled until 10/31/17 to allow Ms. [redacted] time to find additional funding. Company not responsible for outside funding, this is the customers responsibility due to financial information provided. When speaking with customer he gave her information for [redacted] is a website and call center that gives multiple organization that may be able to assist her. PSE&G is quite aware of Ms. [redacted] since she has contacted us for years about her past due bill. She has never been disconnected her electric service and we attempt to help her each time she contacts us by giving her deferred payment arrangements and extensions on her due dates. Ms. [redacted] has been telling the company for at least 5 years that is she moving. PSE&G is confused with her claim about a federal law suit? PSE&G is under the jurisdiction of the NJ Board of Public Utilities and the Office of Administrative Law. Quite sure a case filed in federal court would not he heard.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has a high bill complaint. This is an electric only account with electric heat. It was previously confirmed that customer is being billed for the correct meter. This is an electric only account. The meter was changed on 4/12/2018 and the removed meter...
will be tested at the earliest opportunity. Once the test results are available we will provide the customer with the written results. This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $35.00 per month. The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $35.00 per month. It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period. This customer established her account 8/25/2017. To date the average monthly bill is $63.00. Prior to this customer’s account, the average monthly bill for this apartment was $71.00. Company took a random sampling of ten apartments in this building and the average monthly electric bill was $69.00. Company will follow up with the customer once the meter test results are available. Customer was advised and is aware of this.
Complaint: [redacted]
I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibility. This loss had nothing to do with me it had everything to do with the failure of THEIR line. How is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipment. From the research I've done this happens quite frequently and PSE&G denies paying for any of it. So if it's so common they should really start doing something about it or own up and start paying for damages.
Regards,
[redacted]
Mr. [redacted] account is current. PSE&G wrote off $176.77 on 3/4/13. According to PSE&G’s records, this amount included a final bill for $131.77 and reconnection charge for $45 from April 2012. The $176.77 amount has been recalled from [redacted]....
and credited so there is no balance due. It will take approximately 60 days for the amount to be removed from Mr. [redacted] credit report. A Customer Relations Consultant spoke with Mr. [redacted] on 9/14/17 and provided the update. Thanks.
Customer Relations spoke to the customer to discuss her concerns. She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,000 she was billed. She indicates that the service was not turned on until February, so she does not...
understand how we could bill her for any usage if the service had been disconnected. I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending. Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed. Will also work with Billing to get additional information as well. The customer has my direct contact information as well.
Spoke with customer on 10/31/17 and advised customer that this balance was written off with PSE&G and sent to a collection agency in 2014 and at this time we cannot make arrangements on it. Customer was advised that she was sent multiple written correspondence regarding no access to read...
the meters. Customer was also advised and confirmed that the only time access was allowed is when we advised her that we would shut the services off if we were not given access to read the meters. Customer was advised that she can set up a payment with the collection agency who now has the debt.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. That being said, PSE&G needs to come into the 21st century to make these transactions acceptable. It should never be the customer’s problem that PSE&G has experienced payment fraud.
Regards,
[redacted]
Customer Relations attempted to reach the customer on 6/19 and left a message with my direct contact information. When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/11. Will need to confirm the address...
the request was made for and discuss more with the customer in order to investigate further. Once customer returns the call, will be happy to address the customer's concerns. Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency.
PSE&G investigated and denied Ms. [redacted] claim. The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent. A temporary jumper was installed and the installation of a new service completed permanent repairs. A Business...
Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, 2018. On February 15, 2018, Manager Operations – Claims called the claimant and advised that an investigation and review of her claim file was completed. He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure. He advised that the denial would not be changed.Thank you.
The Consultant from our Claims Dept (Business Assurance and Resilience has attempted several times to contact the customer and there was no return phone call from the claimant. Customer Relations spoke with Mr. [redacted] on 3/29/18. He said the messages were received. Per Claims Consultant, the...
customer will be contacted 3/29/18, before noon. The customer was informed and agreed - will be available to accept the call.
spoke with customer on 11/13 and advised customer that at this time a temporary hold will be placed on her account to give her enough time to receive a payment back in the mail. Customer was also advised that I will credit her account in the amount of $50 which she was initially advised by the...
CSR. Customer was emailed my direct contact information to assist with a payment arrangement if needed.
Company spoke with the customer. He explained that he had not received credit for the prior debits to the incorrect bank account. Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the...
account. Customer satisfied.
The transfer that the customer is disputing is a Chapter 13 17-18960 dismissal in which the customer is responsible for. The account was in the deceased husband [redacted] name- he passed away 4/12/14 however the account remained in his name as well as [redacted] name. The bankruptcy was filed on 5/1/17 and was dismissed on 11/9/17 with a balance of $2476.48- The customer filed a new Chapter 13- 18-15211on 3/16/18. Thank you
Spoke with customer on 10/2 and advised customer that when her husband signed up for a TPS (Third Party Supplier) in November 2014, their account was never billed for supply charges by the TPS or PSE&G. Customer was advised when this error was found the account was billed for...
supply usage back to 2014. Customer was advised that at this time, her account will be rebilled and they will only be charged for supply usage for the last 12 months.2017-10-02
At the customer's request to service the furnace for no heat, tech replaced parts on 2/17/2016 and 3/10/16. The customer had no contracts, authorized the charges and her account was charged $359.76 and $120. These charges appeared on the February $359.76 and March $120, (2016) Bills. A review...
of the customer's account shows past due reminders on June, July, August, September, October 2016 bills. Shut off notices on Jan, Feb, March, April, May June 2017 bills. Ongoing balance. Payments are applied to energy charges first. There wasn't enough payments to cover full cost of furnace repair charges. Since the furnace repair charges were not paid in full, the remainder was transferred to another account for collection. I spoke with the customer. This is a tenant/landlord issue.
There was an underground conductor failure. PSE&G promptly responded to the electric trouble order, properly jumpered out the service, and promptly installed a new service. Unfortunately, there is no way PSE&G can anticipate an underground conductor failure. Any action by PSE&G is reactionary when an issue such as this occurs. While the company understands Ms. [redacted] position, PSE&G Manager Operations – Claim spoke with her and explained why the claim was denied. The claim remains denied. Thanks.
Our Customer Consultant who has been working with this customer for years James W[redacted] spoke and received text messages from [redacted] [redacted] on 9/11/17. Currently September 2017 bill had her account past due $144.11 with a notice of disconnection if not paid by 9/14/17. For good...
customer relations the disconnection notice has been cancelled until 10/31/17 to allow Ms. [redacted] time to find additional funding. Company not responsible for outside funding, this is the customers responsibility due to financial information provided. When speaking with customer he gave her information for [redacted] is a website and call center that gives multiple organization that may be able to assist her. PSE&G is quite aware of Ms. [redacted] since she has contacted us for years about her past due bill. She has never been disconnected her electric service and we attempt to help her each time she contacts us by giving her deferred payment arrangements and extensions on her due dates. Ms. [redacted] has been telling the company for at least 5 years that is she moving. PSE&G is confused with her claim about a federal law suit? PSE&G is under the jurisdiction of the NJ Board of Public Utilities and the Office of Administrative Law. Quite sure a case filed in federal court would not he heard.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has a high bill complaint. This is an electric only account with electric heat. It was previously confirmed that customer is being billed for the correct meter. This is an electric only account. The meter was changed on 4/12/2018 and the removed meter...
will be tested at the earliest opportunity. Once the test results are available we will provide the customer with the written results. This customer’s complaint is based on the property manager telling her, before they moved into this apartment that their electric utility bill would be no more than $35.00 per month. The customer says this is a studio apartment and the leasing manager assured them that all studio apartments in this building paid the same and that is no more than $35.00 per month. It is unclear how the leasing manager would know this unless he/she reviewed each studio apartment’s consumption/billing for a twelve month period. This customer established her account 8/25/2017. To date the average monthly bill is $63.00. Prior to this customer’s account, the average monthly bill for this apartment was $71.00. Company took a random sampling of ten apartments in this building and the average monthly electric bill was $69.00. Company will follow up with the customer once the meter test results are available. Customer was advised and is aware of this.
Complaint: [redacted]
I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibility. This loss had nothing to do with me it had everything to do with the failure of THEIR line. How is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipment. From the research I've done this happens quite frequently and PSE&G denies paying for any of it. So if it's so common they should really start doing something about it or own up and start paying for damages.
Regards,
[redacted]
Mr. [redacted] outages are being investigated and he will be contacted regarding his concerns. Thank you.
Mr. [redacted] account is current. PSE&G wrote off $176.77 on 3/4/13. According to PSE&G’s records, this amount included a final bill for $131.77 and reconnection charge for $45 from April 2012. The $176.77 amount has been recalled from [redacted]....
and credited so there is no balance due. It will take approximately 60 days for the amount to be removed from Mr. [redacted] credit report. A Customer Relations Consultant spoke with Mr. [redacted] on 9/14/17 and provided the update. Thanks.
Customer Relations spoke to the customer to discuss her concerns. She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,000 she was billed. She indicates that the service was not turned on until February, so she does not...
understand how we could bill her for any usage if the service had been disconnected. I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending. Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed. Will also work with Billing to get additional information as well. The customer has my direct contact information as well.
Spoke with customer on 10/31/17 and advised customer that this balance was written off with PSE&G and sent to a collection agency in 2014 and at this time we cannot make arrangements on it. Customer was advised that she was sent multiple written correspondence regarding no access to read...
the meters. Customer was also advised and confirmed that the only time access was allowed is when we advised her that we would shut the services off if we were not given access to read the meters. Customer was advised that she can set up a payment with the collection agency who now has the debt.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. That being said, PSE&G needs to come into the 21st century to make these transactions acceptable. It should never be the customer’s problem that PSE&G has experienced payment fraud.
Regards,
[redacted]
Customer Relations attempted to reach the customer on 6/19 and left a message with my direct contact information. When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/11. Will need to confirm the address...
the request was made for and discuss more with the customer in order to investigate further. Once customer returns the call, will be happy to address the customer's concerns. Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency.
PSE&G investigated and denied Ms. [redacted] claim. The denial was based upon an unanticipated underground equipment/conductor failure, so PSE&G was not negligent. A temporary jumper was installed and the installation of a new service completed permanent repairs. A Business...
Assurance Consultant provided a verbal explanation to the claimant on February 9, 2018, and forwarded the denial via e-mail on February 12, 2018. On February 15, 2018, Manager Operations – Claims called the claimant and advised that an investigation and review of her claim file was completed. He confirmed that the denial properly reflected the company’s position as to liability, given the failure involved an unanticipated underground equipment failure. He advised that the denial would not be changed.Thank you.
The Consultant from our Claims Dept (Business Assurance and Resilience has attempted several times to contact the customer and there was no return phone call from the claimant. Customer Relations spoke with Mr. [redacted] on 3/29/18. He said the messages were received. Per Claims Consultant, the...
customer will be contacted 3/29/18, before noon. The customer was informed and agreed - will be available to accept the call.
spoke with customer on 11/13 and advised customer that at this time a temporary hold will be placed on her account to give her enough time to receive a payment back in the mail. Customer was also advised that I will credit her account in the amount of $50 which she was initially advised by the...
CSR. Customer was emailed my direct contact information to assist with a payment arrangement if needed.