Public Power, LLC

November 24, [redacted] Revdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] *** (“Customer”) filed with the Better Business Bureau on November 19, Customer’s complaint states that: 1) Customer did not receive notification that his Fixed Rate contract with Public Power was expiring; 2) Public Power’s Variable Rate is higher than the rate offered by Customer’s utility; and 3) During his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate.Customer’s complaint states that Customer did not receive notification that his Fixed Rate contract with Public Power was expiring This is incorrect Public Power sent Customer the Renewal Letter provided in Attachment on August 19, notifying that Customer’s Fixed Rate was ending and that if he took no action, he would automatically receive Public Power’s current Variable Rate.Next, Customer’s complaint states that Public Power’s Variable Rate is higher than the rate offered by Customer’s utility Public Power did not represent to Customer that his rate would lower than that of his local utility The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Public Power’s rates may be higher or lower than the rates offered by another company While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savingsFinally, Customer states that during his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate Unfortunately this is not possible for two reasons First, Public Power is no longer offering the Fixed Rate of $that Customer was previously on Second, any rate change would not take effect until Customer’s next billing cycle, which is when he would no longer receiving service with Public Power Customer has been appropriately charged for the rate plan selected, however, as a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed RateI sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards [redacted]

Public Power assumed a contract from another company I had signed with When my fixed period ended they increased my rate to a variable rate at 248% higher (.1799/KH) compared to the default (.095) my local power provider (***) was charging When I called them they offered be a fix price of over and a $credit on the $additional charged I received that month When I cancel with them they delayed telling [redacted] so they could continue to charge me for the current cycle and the next My additional charges on this bill are $because of that I would never do business with this company again I would have stayed with them if they chose to do the right thing but there integrity is poor

Bait and switch / Sales person on phone never disclosed early terminationAvoid this companyThe are good legitimate ESCO's that don't play games, are cheaper and totally transparentMy bill was raised many times from the time I used themThis had nothing to do with fluctuating energy prices since I googled energy prices in New york (I guarantee nobody else tried this, and would recommend it to any one who needs to dispute this companies underhanded practices Also, I was hounded by cold calls from this company for months until I was able to block themThis is not a company with ethical termsSmall print jockeys- Oldest trick in the bookAvoid at all costsAnd ignore their reply on here, what ever it is it's going to be a lie

Complaint: [redacted] I am rejecting this response because:Public Power did not adequately respond to my issues I would like to offer further clarification, as I believe that the entirety of my situation was not understood My complaint is that, although Public Power notified me that I would no longer have a rate of $.0765, they did not inform me of how extreme of an increase there would be in the variable rate I was only made aware of this after the fact, when I received my bill, only to find that the new variable rate was $0.1799, a 135% increase in my previous rate When I contacted the company's customer service, I was informed that I could not discontinue service with them until December, which would force me to pay yet another month of electricity generation at this exorbitant amount I feel that this lack of communication is an underhanded effort on the part of Public Power to take advantage of its customers By omitting information in its notification letter, the company can profit from its customers' ignorance While I expected an increase in my rate, I believe that this is a blatant abuse of inflation, and would like Public Power to address this issue by becoming more transparent in their dealings with customers in the future Sincerely, [redacted] ***

September 29, 2015Submitted via web to: [redacted] ***Manager, Market Place OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint filed by [redacted] (“Customer”) on September 21, regarding Public Power In the complaint Customer states her enrollment documentation details her early termination fee (“ETF”) as $but Public Power charged an ETF in the amount of $Customer requests that her ETF be changed to $50.In an effort to resolve Customer’s concerns, Public Power contacted the Customer on September 24, As the Customer was unavailable a detailed message was left with direct contact details.Public Power offers its sincere apologies for any inconvenience that may have been caused and confirms the early termination fee has been adjusted to $for each of Customer’s accounts.I sincerely hope this meaningfully responds to the above complaint However if you have any questions, please do not hesitate to contact me by email at [redacted] .Sincerely, Michelle R [redacted] Compliance Coordinator

Complaint: [redacted] I am rejecting this response because: furnish that "letter" you are referring to that states I have to cancel by or before December 6th, If that were the case, I would have noted such date and acted accordinglyAwaiting a copy of that notification?Sincerely, [redacted]

April 20, 2015Via web [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint [redacted] (“Customer”) filed with the Revdex.com on April 2, and received on April 7, Customer’s states that he has not received his anniversary reward, and contacted Public Power on several occasions to obtain an answer.Public Power sincerely apologizes for Customer’s less than optimal customer experience As an immediate solution, on April 15, 2015, we issued and mailed to Customer check # [redacted] via [redacted] certified mail in the amount of $ Please note that the anniversary reward is a refund of your total energy supply costs for your 12th bill, up to a maximum of $ Customer’s total energy supply costs were $36.93.If you should have any questions, please do not hesitate to contact me by e-mail at [redacted] Kind Regards, [redacted] Compliance Specialist

January 24, [redacted] Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on January 15, Customer’s complaint states that: 1) Public Power confirmed that it had received Customer’s completed contract for a Fixed Rate of cents per kWh for months on July 14, 2014, however, Customer’s Fixed Rate never went into effect; and 2) Customer would like to receive the Fixed Rate she contracted for as well as a refund back to May 2014.First, Customer’s complaint states that Customer’s completed contract for a Fixed Rate of cents per kWh for months on July 14, 2014, however, it never went into effect I apologize that Customer’s Fixed Rate has taken so long to go into effect Customer’s Fixed Rate is expected to be in effect on Customer’s next bill cycle, which begins around February 1, 2015.Next, Customer’s complaint states that Customer would like to receive the Fixed Rate she contracted for as well as a refund back to May Customer will receive the Fixed Rate that she contracted for and is expected to begin receiving this rate on her next billing cycle, which begins around February 1, Public Power did not have Customer’s completed contract until July 14, As it takes one-to-two billing cycles to apply a Fixed Rate, Customer has previously been refunded for her 9/29/– 10/27/billing cycle and will also be refunded for all the billing cycles until her Fixed Rate is applied Customer will not be refunded back to May 2014, as Public Power did not receive Customer’s Fixed Rate contract until July and it takes one-to-two billing cycles to apply a Fixed RateI sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest regards, [redacted]

April 21, Submitted via web to: bluecomplaints.Revdex.com.org/Complaints [redacted] Manager, Market Place Operations Better Business Bureau [redacted] Re: [redacted] Dear [redacted] This letter is in response to the complaint filed by [redacted] (“Complainant”) on behalf of [redacted] (“Customer”) of [redacted] and received by Public Power on April 15, The Complainant disputes Customer’s early termination fee (“ETF”) of $ Complainant alleges when she called Public Power she was told the ETF would be approximately $and requests Public Power honor this ETF amount Public Power records reflect on February 4, Complainant enrolled Customer’s small commercial electric account in a 24-month fixed rate plan Complainant completed a third party verification call confirming Customer’s enrollment and agreement to all material contract termsSpecifically during the TPV Complainant is advised of the charges associated with terminating services prior to the end of the fixed term Public Power’s call log records do not reflect Complainant’s alleged conversation detailing a $ETF Public Power’s call log records reflect that on January 7, 2016, Complainant called to inquire if Public Power could match a rate quote she had received with another supplierComplainant was advised Customer’s account would be subject to an ETF if cancelled prior to the fixed term end and in response Complainant stated she would fulfill the fixed term contractPublic Power spoke with Customer again on March 28, and agreed that Customer’s ETF would be waived if Customer reenrolled and completed the agreed fixed term contract Complainant reenrolled Customer’s account on March 28, and as agreed Public Power has waived Customer’s ETFI sincerely hope this meaningfully responds to the above complaint However if you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely, Michelle R [redacted] , Compliance Supervisor

Complaint: [redacted] I am rejecting this response because: They are offering no relief from incorrect information that was mailed to me, or any alternativesWhat was their purpose for sending out that letter? Was it purposeful to mislead me to stay with the company, so that I would have to pay for more expensive month to month, or yearly contract pricingI am very unsatisfied with any of the information they responded back withNone of it was helpful, and how many other people have they sent this letter out to, to mislead them as well? If they are not offering any assistance, besides information that I already found out, then they are only further wasting my timeI am not satisfied and ant to pursue this issue further Sincerely, [redacted]

March 9, [redacted] Manager, Marketplace Operations Revdex.com South Turnpike Road Wallingford, CT 06492-Re: [redacted] Dear Ms***: This letter is in response to the complaint filed by [redacted] (“Customer”) on March 3, regarding Public Power, LLC (“Public Power”) Customer’s complaint states that she did not consent to have her accounts auto-renewed into subsequent fixed rate contracts because she terminated at the appropriate time Customer would like to be released from her contracts without penaltyCustomer originally enrolled two accounts with Public Power on April 3, 2015, each into a 6-month fixed rate contract Public Power’s Terms & Conditions, which the Customer agreed to at the time of her enrollment, state that Public Power will notify the Customer prior to the end of her fixed rate term and provide her with the terms of her renewal contract If the Customer does wish to automatically renew on these terms, she would need to contact Public Power prior to her renewal date On September 8, 2015, Public Power sent the Customer renewal letters that stated that Customer’s contract would auto-renew into a fixed rate of cents per kWh for months, and that if Customer did not want the contracts to auto-renew, she needed to contact Public Power by October 21, Please see Attachment A Customer contacted Public Power on September 25, and the Public Power representative provided Customer with several different alternatives to the rate offered on her auto-renewal letter, such as a 12-month fixed rate for cents per kWh or a 15-month fixed rate for cents per kWh Customer stated that she wanted to look around before affirmatively selecting one of Public Power’s offers Customer did not contact Public Power again until March 3, where she stated that she did not remember receiving the renewal letters dated September 8, that had prompted her to contact Public Power on September 25, Public Power does not have any record of Customer terminating her contract and it will be unable to release her from her contracts without penalty I sincerely hope this meaningfully responds to the above inquiry If you have any questions, please do not hesitate to contact me by email at [email protected], Martine T [redacted] Counsel

February 20, [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] On February 3, 2015, [redacted] (“Customer”) filed a complaint with the Revdex.com that Public Power responded to on February 9, On February 10, Customer filed a rebuttal states that Customer never received anything from Public Power.Public Power never stated that Customer should have received correspondence from Public Power On April 7, [redacted] sent Customer the Notice of Assignment provided in Attachment indicating that her contract had been assigned to Public Power While Public Power can confirm that [redacted] sent Customer the Notice of Assignment on April 7, 2014, it cannot confirm that Customer opened the envelope and read the contents.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

November 25, [redacted] Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***:On November 10, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com that Public Power received on November 11, Public Power provided a response to Customer’s complaint on November 13, and on November 14, Customer submitted a rebuttal This letter is in response to Customer’s November 14th rebuttal Customer’s rebuttal states that: 1) Customer was not offered a Fixed Rate; 2) Customer states that my previous response stated the “the company encourages customers to select a fixed rate”; 3) Customer questions why Public Power’s Variable Rate increased in March and did not decrease in May or June, when its Fixed Rate offerings were and cents per kWh; 4) ***’s rates did not spike during the polar vortex; 5) Customer viewed an advertisement from *** indicating that ***’s current rate is and finds this advertisement to be misleading; and 6) Customer is disappointed that he did not receive return phone calls from Public Power’s Customer Care.First, Customer’s rebuttal states that Customer was not offered a Fixed Rate The broker that referred Customer to Public Power was primarily marketing a Variable Rate product at the time of Customer’s enrollment in late However, if at any time Customer was dissatisfied with his Variable Rate, or simply wished to lock in price certainty, Customer could have contacted Public Power to switch to a Fixed Rate.Next, Customer’s rebuttal Customer states that my previous response stated the “the company encourages customers to select a fixed rate.” This is an oversimplification of my response Public Power does not encourage all customers to select a Fixed Rate, because a Fixed Rate product may not be best for all customers For example, a Fixed Rate product may not be best for consumers that wish to have a short-term contract, or want the freedom to cancel without an early termination fee However, Public Power encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.Customer questions why Public Power’s Variable Rate increased in March and did not decrease in May or June, when its Fixed Rate offerings were and cents per kWh During the Polar Vortex Public Power made a decision not to pass on the true cost of electricity to Variable Rate customers Instead Public Power spread the cost of the electricity consumed during the polar vortex over several months Customer’s rebuttal questions why ***’s rates did not spike during the polar vortex [redacted] purchases electricity in advance, similar to how Public Power purchases electricity for its Fixed Rate customers ***’s rates will increase due to constraints that increased electricity prices during the polar vortex, but much after the fact ***’s rate will increase from per kWh to per kWh on January 1, Customer’s rebuttal states that Customer viewed an advertisement from *** indicating that ***’s current rate is and finds this advertisement to be misleading I am unaware of this advertisement, and would be very interested in viewing this advertisement and addressing any issues directly with the broker, *** If Customer can please provide the advertisement that he is referring to that would be very helpful in addressing Customer’s concerns.Finally, Customer’s rebuttal Customer is disappointed that he did not receive return phone calls from Public Power’s Customer Care I am very sorry that this occurred and will send a message to the manager of Public Power’s Customer Care center that Public Power’s call center representatives made commitments for return phone calls that did not materialize I apologize for Customer’s disappointment with his Customer Care experienceTo follon a concern from Customer’s initial complaint, Customer’s Fixed Rate was applied to his 10/10/– 11/11/billing cycle, in line with the one-to-two billing cycle timeline that he was quoted when he enrolled in his Fixed Rate in late July I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards [redacted]

Complaint: [redacted] I am rejecting this response because: I do not agree with Public Powers version of the facts Here are the facts In when I originally agreed to have Public Power provide our electricity I was not offered a fixed rate Based on my experience it is obviously advantageous for Public Power to have customers on a variable rate since they can adjust rates at their will For [redacted] to say that the company encourages customers to select a fixed rate is obviously misleading at best I would have chosen a fixed rate if offered The rate increased 50% in March from to As far as I can see the rate has never gone down If the March spike was legitimate why didn't the rate go back down in May or June when their posted rates were and July/August I agreed to a fixed rate of for years but was not aware at that time of the large penalty I had been paying by not checking my [redacted] bills more carefully Sept25, Now aware of the extra charges I called Public Power and spoke with [redacted] (sp) to find out why the rate did not go back down in May or June, well after the spike She was sympathetic and said someone would get back to me Oct1, No call back so I called again I spoke with [redacted] He blamed the rate spike on the Polar vortex and since I was on a variable rate I had no recourse No reason as to why the rate stayed high for months long after the spike was over He promised to sent the complaint on no response Oct7, I sent an email to Public Power again no response Oct15, I spoke with *** at Public Power who then transferred me to a supervisor [redacted] (sp) who seemed to think that since I agreed in July/ August to a year fixed rate of the problem was solved Our Nov./Dec bill finally reflects the rate Still no answer as to why the high rate lasted months Oct,I called Public Power again and spoke with [redacted] same story but he offered me a $refund which I declined Again he said someone would get back to me within days Again no response Since March I have overpaid Public Power by $ during this time [redacted] rate was and No spike in their rates Recently Public Power/ [redacted] was advertising a rate of stating that *** was charging Obviously this is a misleading advertisementMy complaint is that Public Power offers to save you money and they do for a short period of time, but while you are not looking, and with no notice they raise your rate and refuse to respond to your callsI have forwarded this information on to the [redacted] I was hoping that Public Power would have responded to my original call and offered a reasonable solution I have stayed with Public Power thinking they would respond to legitimate complaints from their customers Sincerely, [redacted]

deceptive practices in rates - I was placed in a variable rate plan even though I did not agree

May 22, 2015Submitted via web to [redacted] ***, Complaint ConsultantRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint filed with by [redacted] (“Customer”) on May 9, In the complaint, Customer disputes her supply charges for the last three months and seeks reimbursementPublic Power records reflect that Customer called on May 20, and stated that she had cancelled her account on February 25, because she had moved, but continued to be charged by Public Power Public Power informed Customer that Public Power had received two cancellation requests from the utility, on March 24, and May 13, in relation to her account Each utility cancellation stated a different service end date, the latter being May 22, In an effort to resolve the Customer’s billing concern, Public Power spoke directly with the utility and the utility confirmed the Customer’s account required further investigation Additionally the utility confirmed an update would be provided once the situation was rectifiedPublic Power will provide an update once it receives an update from the utility.I sincerely hope this meaningfully addresses the above complaintsIf you should have any questions, please do not hesitate to contact me by e-mail at [redacted] Sincerely, [redacted] Compliance Coordinator

February 1, [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***:This letter is in response to the complaint that [redacted] [redacted] (“Customer”) filed with the Revdex.com on January 24, and sent to Public Power on January 28, Customer’s complaint states that: 1) Customer agreed to a 6-month Fixed Rate contract that would automatically renew at a subsequent Fixed Rate unless Public Power received prior notice; 2) Customer contacted Public Power on the day her contract was set to expire, requested cancellation and stated that she did not wish to be automatically renewed; 3) Customer was assessed an early termination fee and believes that she is the victim of a scam.Customer is not the victim of a scam Customer was sent the Renewal Letter shown in Attachment Customer’s Renewal Letter stated that her account would be automatically renewed in a subsequent Fixed Rate and that “if for any reason you do not want your account to be automatically renewed please contact us at [redacted] before 12/06/2014.” Customer did not contact Public Power until December 11, 2014, at which point her account had already been auto-renewed into a subsequent Fixed Rate Customer was properly charged an early termination fee because she did not contact Public Power to cancel before December 6, 2014, as instructed in her Renewal Letter.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Havinh worked for the Revdex.com in Colorado, when I was younger, I certainly appreciate the work the Revdex.com doesSurprisingly, this is the first complaint I have ever submitted Sincerely, [redacted]

when I called public power in November I was told specifically that there was NO early termination fee because it was within days of the end of the contract - they didn't waive a fee - since I was within the days When I got the ETF notice of me owing $, the rep told me that I didn't owe any fee and that it was sent out in error - when I asked how many other people got these messages in "error" I was told he didn't know; I would like to know :why I was sent the ETF charge in the first place?how any others were sent this notice?the reason for number is that I would like to contact those others who received it and contact the state attorney general to see if this was purposeful and grounds for a class action suitBy law , my understanding is that if it was sent out to others, that the company must make available the contact information for them [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Customer Name: Anne Stein Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the Better Business Bureau on 3/10/and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint shortly Sincerely, Public Power Compliance