Public Power, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

when I called public power in November i was told specifically that there was NO early termination fee  because it was within 30 days of the end of the contract - they didn't waive a fee - since I was  within the 30 days.  When I got the  ETF notice of me owing $50 , the rep told me that I didn't owe any fee and that it was sent out in error  -  when I asked how many other people got these messages in "error" I was told he didn't know;  I would like to know :
1. why I was sent the ETF charge in the first place?
2. how any others were sent this notice?
the reason for number 2 is that I would like to contact those others who received it and contact the state attorney general to see if this was purposeful and grounds for a class action suit. By law , my understanding is that if it was sent out to others, that the company must make available the contact information for them
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

June 29, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed with by [redacted] (“Customer”) on...

June 25, 2015 regarding Public Power.  In the complaint, Customer disputes a Public Power budget billing charge of $197.74.  Customer states she never enrolled in a budget billing plan.To clarify, budget billing is a program that a Customer initiates with the utility and not through a third party supplier.  When Public Power acquired Customer’s account from [redacted] Energy, Customer’s account operated under a budget billing program.  Public Power honored the established budget billing program on transference.  On June 4, 2015, Public Power was notified by the utility that Customer had elected to cancel service with an effective date of June 11, 2015.  If an account terminates while on budget billing, an account true-up is triggered.  As a result of the true-up, Customer is billed for the outstanding balance, which in this case was $197.74.In an effort to resolve Customer’s budget billing concern, Public Power spoke with the Customer on several occasions from June 22, 2015 to June 25, 2015.  Public Power explained budget billing and the true-up calculation.  Additionally, Customer was advised that she is responsible for payment of the electric supply service received from Public Power, including the true-up amount of $197.74.I sincerely hope this meaningfully responds to the above complaint.  However if you have any questions, please do not hesitate to contact me by E-mail at [redacted]  Regards, [redacted] Compliance Coordinator

May 31, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints[redacted]Complaint & Inquiry ConsultantRevdex.com[redacted]Re: [redacted] ID No. [redacted]Dear Ms. Sola:This letter is in response to the complaint filed by [redacted]...

(“Customer”) on May 24, 2016 regarding Public Power, LLC (“Public Power”).  Customer’s complaint states that she did not authorize service with Public Power and that she does not understand why she owes a balance.Customer originally enrolled with [redacted] however, on May 7, 2014 Public Power acquired all of [redacted] New York customer accounts.  Customer was provided with an assignment notice in a form approved by the New York Public Service Commission informing her of the transfer of her account to Public Power, and on June 10, 2014 Customer began receiving electricity service with Public Power.  On May 27, 2016, in an effort to address Customer’s complaint a Public Power representative contacted Customer to explain her budget bill true-up amount and address her concerns.  The Public Power representative was able to speak directly with Customer on May 31, 2016.  At that time Customer made the decision to enroll in a new 12-month fixed rate contract and Public Power agreed to waive her full budget-bill true-up balance.  Customer is fully satisfied with this resolution.  I sincerely hope this meaningfully responds to the above inquiry.  If you have any questions, please do not hesitate to contact me by email at [email protected], Martine T[redacted]Counsel

November 24, 2014
[redacted]
[redacted]
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
On November 10, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com. Public Power provided a response on November 13, 2014 and Customer filed a rebuttal on November 14, 2014.  Public Power provided a response this rebuttal on November 18, 2014 and Customer filed an additional rebuttal on November 19, 2014.  This letter is in response to Customer’s November 19, 2014 rebuttal.  Customer’s rebuttal states that: 1) Customer did not receive the Renewal Letter that Public Power sent to Customer because the address it was sent to was not valid; and 2) The Variable Rate that Public Power charged Customer is higher than the rates of all of the electric providers in his area. 
First, Customer’s rebuttal states that Customer did not receive the Renewal Letter that Public Power sent to Customer because the address it was sent to was not valid.  Public Power sent the Renewal Letter to the address that Customer provided upon his enrollment.  Attached as Attachment 1 please find the enrollment confirmation which indicates that Customer provided “[redacted]” as his service and billing address at the time of his enrollment.  This information was confirmed in an email to Customer on Monday December 9, 2013.  If Customer found that the information on file was incorrect, he should have contacted [redacted], or Public Power (after his account was acquired by Public Power) to correct the information.  Customer cannot provide the incorrect address, fail to correct it when he was notified, and then complain when Public Power sends his Renewal Letter to the address that he provided.
Customer’s rebuttal also states that the Variable Rate that Public Power charged Customer is higher than the rates of all of the electric providers in his area.  Public Power cannot comment on the rates of other electric providers however in any price comparisons Customer must make sure that he is making apples-to-apples comparisons and keep in mind: 
1) Current Fixed Rate offerings may be substantially less than Variable Rate offerings; and
2) Often Variable Rates offers that are posted for new customers are promotional rates for the first month(s) of service.  These promotional Variable Rates often do not reflect the prices that current Variable Rate customers are paying.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]
[redacted]

February 9, 2015[redacted]Manager, Marketplace OperationsRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]This letter is in response to the complaint that [redacted]...

(“Customer”) filed with the Revdex.com on February 3, 2015 and sent to Public Power on February 5, 2015.  Customer’s complaint states that: 1) Customer did not authorize enrollment with Public Power; 2) Customer is paying more with Public Power than she would have paid to her utility; and 3) Customer would like to be re-rated back to the utility’s rate.Customer’s complaint states that Customer did not authorize enrollment with Public Power.  Customer enrolled in a 7-month Fixed Rate term with[redacted] on November 11, 2013.  On April 7, 2014 Customer was sent the Notice of Assignment provided in Attachment 1 indicating that her contract had been assigned to Public Power.  Customer’s Agreement with Superior allowed for her contract to be assigned to another supplier and Customer was appropriately made aware of this assignment.  As a result, Customer’s enrollment with Public Power was proper.Next, Customer’s complaint states that Customer is paying more with Public Power than she would have paid to her utility.  Public Power did not represent to Customer that her rate would be lower than that of her local utility. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company. While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.Finally, Customer’s complaint states that Customer would like to be re-rated back to the utility’s rate.  Customer has been appropriately charged in accordance with her Agreement.  Customer’s Agreement with Superior indicated that after her Fixed Rate term ended, Customer’s contract would continue on a Variable Rate.  When Public Power assumed Customer’s contract it continued to honor her original contract terms with Superior.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at[redacted] or by email at [redacted].Warmest regards,[redacted]Counsel

February 1, 2015[redacted]Manager, Marketplace OperationsRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted]...

[redacted] (“Customer”) filed with the Revdex.com on January 24, 2015 and sent to Public Power on January 28, 2015.  Customer’s complaint states that: 1) Customer agreed to a 6-month Fixed Rate contract that would automatically renew at a subsequent Fixed Rate unless Public Power received prior notice; 2) Customer contacted Public Power on the day her contract was set to expire, requested cancellation and stated that she did not wish to be automatically renewed; 3) Customer was assessed an early termination fee and believes that she is the victim of a scam.Customer is not the victim of a scam.  Customer was sent the Renewal Letter shown in Attachment 1.  Customer’s Renewal Letter stated that her account would be automatically renewed in a subsequent Fixed Rate and that “if for any reason you do not want your account to be automatically renewed…please contact us at [redacted] before 12/06/2014.”  Customer did not contact Public Power until December 11, 2014, at which point her account had already been auto-renewed into a subsequent Fixed Rate.  Customer was properly charged an early termination fee because she did not contact Public Power to cancel before December 6, 2014, as instructed in her Renewal Letter.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at[redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

Complaint: [redacted]
I am rejecting this response because:From a business standpoint it seems strange to me for a claim for an ETF fee to sent out 5 months after it would have been generated, and that I am the only customer that has had this experience.I plan to take the claim up with the state's public utilities people and the CT State Attorney general because I have no way of verifying the facts in this case 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Havinh worked for the Revdex.com in Colorado, when I was younger, I certainly appreciate the work the Revdex.com does. Surprisingly, this is the first complaint I have ever submitted.
Sincerely, [redacted]

Complaint: [redacted]
I'm comformed with the resolution but the only reason I found out that Public Power LLC was charging  me outrageous amount of money on my [redacted] bill was because I stop my ebills which I never checked when I moved to my new address I wanted to find out why I can never catch up with my electric bills why I never had a bill less then 100$? I always keep sending 100$ whenever I could Meaning that if I check my other bills this company owe me more then what they are suppousedly returning because who knows for how long they been billing me all this money , but it's ok I have done my home work and spread the word these people are doing it to senior citizens in **  and that's why the laws in ** will be changing in October when we no longer needs these third parties vendor for our electric service . I can't wait all of them are the same vendor using different name but all come from Stanford CT what a lucrative scam . I want my money but they shouldadmit they been doing it for longer then just three months . Thanks Revdex.com for advocating for me .
I am rejecting this response because:
Sincerely,
[redacted]

October 2, 2015Submitted via web to: [redacted].[redacted].[redacted]Complaint ConsultantRevdex.com[redacted], CT [redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed with by [redacted] (“Customer”) on September 18, 2015 regarding Public Power.  In the complaint, Customer states she did not receive a timely renewal notice as a result of an incomplete address and also expressed dissatisfaction with her rates.  In effort to resolve Customer’s complaint, on September 29, 2015 I spoke with Customer regarding her complaint.  I apologized to Customer for any inconvenience that may have been caused.  I confirmed our records reflect Customer contacted Public Power stating that she was dissatisfied with her auto-renewal rate of and working with the call center was able to secure a more favorable rate of $0.0099.  Due to a processing error, Customer’s preferred rate plan of $0.099 was not applied to the account.  Customer was re-rated to $0.0099 and will be sent a refund in the amount of $59.02.    Customer was satisfied with the resolution.  Finally, Customer was provided with my direct contact for her records.  I sincerely hope this meaningfully responds to the above complaint.  However if you have any questions, please do not hesitate to contact me by E-mail at [email protected].  Regards, [redacted]Compliance Specialist

October 28, 2014
[redacted]
[redacted]
Revdex.com
[redacted]
[redacted]
Re: [redacted]
Dear Ms. [redacted]:
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This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on October 25, 2014 and was sent to Public Power on October 28, 2014.  Customer’s complaint states that: 1) Public Power promised to deliver service at a lower price; 2) Public Power promised to notify Customer of any changes in his rate; 3) Customer was not notified of a change in his rate; 4) Customer has repeatedly called Public Power and Public Power has refused to cooperate; and 5) Customer would like a refund. 
First, Customer’s complaint states that Public Power promised to deliver service at a lower price.  Public Power does not offer a general guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company.  While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.  
Next, Customer’s complaint states that Public Power promised to notify Customer of any changes in his rate and that Customer was not notified of a change in his rate.  Customer enrolled in a Variable Rate product.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors.  Public Power does not notify customers that are enrolled in Variable Rate offers of the monthly fluctuations in their rate, as this is inherent in the definition of a Variable Rate.  Public Power also offers Fixed Rates.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Public Power does send out notifications prior to any change in a Fixed Rate (at the end of the Fixed Rate term), so perhaps Customer is thinking of this rate product.  If Customer is interested in switching to a Fixed Rate product, our Customer Care team would be happy to help.
Customer’s complaint also states that Customer has repeatedly called Public Power and Public Power has refused to cooperate.  Public Power’s standard business practice is to notate a customer’s account each time that he/she contacts Public Power’s Customer Care.  Our records indicate that Customer has never contacted Public Power’s Customer Care.  Is Customer contacting the correct company?  Public Power’s Customer Cr is ###-###-####.
Finally, Customer’s complaint states that he would like a refund.  Customer has been appropriately charged for the Variable Rate plan that he selected.  As a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]
Counsel

September 5, 2014
[redacted]
Manager, Marketplace Operations
Revdex.com
[redacted]
Re: Reta M Rooney, Case # [redacted]
Dear [redacted]:
This letter is in...

response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on September 5, 2014.  Customer’s complaint states that: 1) Public Power’s advertisement stated that Customer could lower her electric bill, but she recently received a higher electric bill; 2) Customer was told that it would take 1 to 2 billing cycles to return to service with her utility; and 3) Public Power’s current rate is higher than the rate offered by Customer’s utility. 
Customer’s complaint states that Public Power’s advertisement stated that Customer could lower her electric bill with Public Power, however, Customer recently received a higher electric bill.  Customer enrolled with Public Power on March 13, 2013 and selected a Variable Rate plan with an initial Variable Rate of 6.99 cents per kilowatt-hour.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Public Power does not offer a general guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company.  While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.  Furthermore, Public Power offers additional benefits to consumers than what is offered by the utility.  For example, Public Power offers a rewards program that includes restaurant savings certificates and an anniversary rebate.  As a result, a direct comparison between Public Power’s electricity product and the electricity product offered by Customer’s utility cannot be made.
Next, Customer’s complaint states that it she was told that it would take 1 to 2 billing cycles to return to service with her utility.  This is a time frame set forth by the utility company and is based on Customer’s meter read schedules. Public Power does not have control over the Customer’s meter read timeframe and when the utility processes the switch.
Finally, Customer’s complaint states that Customer’s current Variable Rate is higher than the rate offered by Customer’s utility.  It is important to note that while Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Public Power also offers Fixed Rates, which remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Public Power encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  As a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]
Counsel

April 20, 2015Via web [redacted]Manager, Marketplace OperationsRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to...

the complaint [redacted] (“Customer”) filed with the Revdex.com on April 2, 2015 and received on April 7, 2015.  Customer’s states that he has not received his anniversary reward, and contacted Public Power on several occasions to obtain an answer.Public Power sincerely apologizes for Customer’s less than optimal customer experience.  As an immediate solution, on April 15, 2015, we issued and mailed to Customer check # [redacted] via [redacted] certified mail in the amount of $36.93.  Please note that the anniversary reward is a refund of your total energy supply costs for your 12th bill, up to a maximum of $50.  Customer’s total energy supply costs were $36.93.If you should have any questions, please do not hesitate to contact me by e-mail at [redacted]Kind Regards, [redacted]Compliance Specialist

January 9, 2014[redacted]
[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted]...

[redacted] (“Customer”) filed with the Revdex.com on January 7, 2015.  Customer’s complaint states that: 1) Customer did not receive two Renewal Letters informing Customer that Customer’s Fixed Rate was ending; 2) Customer’s Fixed Rate defaulted to a Variable Rate at the end of his Fixed Rate term; 3) Customer requests a refund of $336.46; and 4) Customer states that Public Power’s Customer Care failed to return calls in a timely fashion.Customer’s complaint states that Customer did not receive two Renewal Letters informing Customer that Customer’s Fixed Rate was ending.  Customer’s complaint also states that Public Power’s Customer Care was only able to provide Customer with an exact PDF copy of one renewal letter sent to him and his contract required two renewal letters.  It is Public Power’s standard practice to send two renewal letters to Pennsylvania customers.  However, because Public Power could not provide customer with the exact PDF copy of his second renewal letter, it will provide Customer with a courtesy refund of the difference between the amount he would have paid on his prior Fixed Rate and the amount that he did pay on the Variable Rate.  Public Power has calculated Customer’s refund at $326.12, however, it is happy to review Customer’s calculations.Customer’s complaint states that Public Power’s Customer Care failed to return calls in a timely fashion.  I do see that Customer had several conversations with Public Power representatives and that Customer asked to receive a call back from a supervisor.  I apologize that Customer felt that she did not receive a call back from a supervisor in a timely manner.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at[redacted].Warmest regards,[redacted]
[redacted]

June 29, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed with by [redacted] (“Customer”) on June 25, 2015 regarding Public Power....

 In the complaint, Customer disputes a Public Power budget billing charge of $197.74.  Customer states she never enrolled in a budget billing plan.To clarify, budget billing is a program that a Customer initiates with the utility and not through a third party supplier.  When Public Power acquired Customer’s account from [redacted] Energy, Customer’s account operated under a budget billing program.  Public Power honored the established budget billing program on transference.  On June 4, 2015, Public Power was notified by the utility that Customer had elected to cancel service with an effective date of June 11, 2015.  If an account terminates while on budget billing, an account true-up is triggered.  As a result of the true-up, Customer is billed for the outstanding balance, which in this case was $197.74.In an effort to resolve Customer’s budget billing concern, Public Power spoke with the Customer on several occasions from June 22, 2015 to June 25, 2015.  Public Power explained budget billing and the true-up calculation.  Additionally, Customer was advised that she is responsible for payment of the electric supply service received from Public Power, including the true-up amount of $197.74.I sincerely hope this meaningfully responds to the above complaint.  However if you have any questions, please do not hesitate to contact me by E-mail at [redacted]  Regards, [redacted] Compliance Coordinator

May 31, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints[redacted]Complaint & Inquiry ConsultantRevdex.com[redacted]Re: [redacted] ID No....

[redacted]Dear Ms. Sola:This letter is in response to the complaint filed by [redacted] (“Customer”) on May 24, 2016 regarding Public Power, LLC (“Public Power”).  Customer’s complaint states that she did not authorize service with Public Power and that she does not understand why she owes a balance.Customer originally enrolled with [redacted] however, on May 7, 2014 Public Power acquired all of [redacted] New York customer accounts.  Customer was provided with an assignment notice in a form approved by the New York Public Service Commission informing her of the transfer of her account to Public Power, and on June 10, 2014 Customer began receiving electricity service with Public Power.  On May 27, 2016, in an effort to address Customer’s complaint a Public Power representative contacted Customer to explain her budget bill true-up amount and address her concerns.  The Public Power representative was able to speak directly with Customer on May 31, 2016.  At that time Customer made the decision to enroll in a new 12-month fixed rate contract and Public Power agreed to waive her full budget-bill true-up balance.  Customer is fully satisfied with this resolution.  I sincerely hope this meaningfully responds to the above inquiry.  If you have any questions, please do not hesitate to contact me by email at [email protected], Martine T[redacted]Counsel

December 2, 2014[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:On November 19, 2014 [redacted] (“Customer”) filed a complaint with the Revdex.com that Public Power responded to on November 24, 2014.  On December 2nd Customer filed a rebuttal to Public Power’s initial response.  This letter is in response to Customer’s December 2nd rebuttal.  Customer’s rebuttal states that: 1) Although Public Power informed Customer that his Fixed Rate of $0.0765 was ending, and that if he did not renew his Fixed Rate he would receive Public Power’s current Variable Rate, it did not inform Customer the exact amount of Public Power’s current Variable Rate; 2) Customer believes the Public Power purposefully omitted this information to profit on Customer’s ignorance; and 3) When Customer contacted Public Power on November 19, 2014 he was told that his service would not transition to his supplier of choice until December.Customer’s rebuttal states that although Public Power informed Customer that his Fixed Rate of $0.0765 was ending, and that if he did not renew his Fixed Rate he would receive Public Power’s current Variable Rate, it did not inform Customer the exact amount of Public Power’s current Variable Rate.  Public Power sent the Renewal Letter in Attachment 1 to Customer on August 18, 2014 notifying him that his Fixed Rate contract was expiring on October 4, 2014.  Public Power informed Customer that if he did not take action, either to renew into a Fixed Rate or cancel his service with Public Power, he would receive Public Power’s “current variable rate” after his Fixed Rate contract had ended.  Public Power’s Variable Rate is a month-to-month product and as a result the current Variable Rate is determined on a monthly basis.  Public Power would be unable to inform Customer in August 2014, of the October 2014 monthly Variable Rate.  However, if Customer were interested he could have contacted Public Power to learn what August 2014’s Variable Rate was in order to determine whether it was desirable to renew to a Fixed Rate, allow his account to roll to a Variable Rate, or explore the options of other electricity suppliers.  Public Power acted in compliance with Pennsylvania laws and regulations.  If Customer has suggestions for changes in Pennsylvania’s laws and regulations, these should be directed to his legislators. Customer’s rebuttal states that Customer believes the Public Power purposefully omitted information on its Variable Rate to profit on Customer’s ignorance.  This is incorrect.  Public Power’s Variable Rate is a month-to-month product and as a result the current Variable Rate is determined on a monthly basis.  Public Power would be unable to inform Customer in August 2014, of the October 2014 monthly Variable Rate.  Finally, Customer’s rebuttal states that when Customer contacted Public Power on November 19, 2014 he was told that his service would not transition to his supplier of choice until December 12, 2014.  It generally takes one-to-two billing cycles to begin service with a third-party supplier and one-to-two billing cycles to end service with a third-party supplier.  This timeline is due to Customer’s meter reading schedule as determined by Customer’s utility.  Public Power does not have any control over this process.  If Customer wishes to receive an expedited transition to his supplier of choice, he can inquire with his utility to see if it supports mid-cycle switches. I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Havinh worked for the Revdex.com in Colorado, when I was younger, I certainly appreciate the work the Revdex.com does. Surprisingly, this is the first complaint I have ever submitted.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
When I received the response by [redacted] at Public Power, I contacted the broker at [redacted] Ext [redacted].  She informed me she thought a request was sent, but she could not provide me with the documentation of when and to whom it was submitted.  Her supervisor, [redacted]. was also supposed to contact me to discuss, but I never received a call from him.  When I finally spoke to him today, he informed me he never received a note from [redacted] to contact me. 
Since then, [redacted] did call me back on a conference call with [redacted].  I provided her the information in [redacted] reply.  She asked me to forward a copy to her, so she could verify the information.  [redacted] also said she would provide me with confirmation of the cancellation, so it looks like everything will be taken care of.
Just think it's sad that it took filing a complaint with the Revdex.com to get this situation resolved, but then again, very glad to have the Revdex.com help remedy this situation.
Sincerely,
[redacted]
Director of Quality Assurance
[redacted]