Public Power, LLC

This company is extremely deceptive with their "contracts" . I called to terminate the contract, decline their deal of a lesser amount, told them I was going to shop another provider and they automatically "renewed" my contract for a year at a higher amount than was offered without my approval. This company is what gives these Electricity suppliers bad names.

October
28, 2015Submitted via web to:
[redacted]Complaint
ConsultantRevDex.com[redacted]Re:
[redacted], Case # [redacted]Dear Ms.
[redacted]:This letter is in response to the complaint
filed with by [redacted]...

(“Customer”) on October 19, 2015 regarding
Public Power.  In the complaint, Customer
states she received a letter stating Public Power’s supply rate was higher than
that of the utility.  Customer also
states, such notice indicated she could cancel at any time without penalty. However,
when she called to cancel she was advised the notice was a misprint and there
was in fact a $50 fee if she canceled before the term ends.  Customer is requesting the fee be waived as
per the notice she received. In an effort to resolve the complaint, I
attempted to get in touch with Customer on October 21, 2015 but Customer was
unavailable.  I left a detailed voice
message apologizing for the confusion and advising Customer of Public Power’s
decision to honor the notice and not charge her account an early termination
fee.  Records reflect Customer’s account was
submitted for cancelation on October 19, 2015.  As per an update from the utility, Customer’s Public
Power service will end effective November 2, 2015.Public Power is committed to compliance and
customer satisfaction, and we sincerely hope this meaningfully responds to the
above complaint.  If you have any
questions, please do not hesitate to contact me by E-mail at [email protected].  Regards,Andre
T[redacted]Compliance
SpecialistTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, except for the fact that my bill still shows the same old rate of
0 .1199.  I am still waiting for a response for the NEW rate change of when this will be taken care of?  Please advise. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
From a business standpoint it seems strange to me for a claim for an ETF fee to sent out 5 months after it would have been generated, and that I am the only customer that has had this experience.
I plan to take the claim up with the state's public utilities people and the CT State Attorney general because I have no way of verifying the facts in this case 
Sincerely,
[redacted]

November 24, 2014[redacted]Revdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Better Business...

Bureau on November 19, 2014.  Customer’s complaint states that: 1) Customer did not receive notification that his Fixed Rate contract with Public Power was expiring; 2) Public Power’s Variable Rate is higher than the rate offered by Customer’s utility; and 3) During his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate.Customer’s complaint states that Customer did not receive notification that his Fixed Rate contract with Public Power was expiring.  This is incorrect.  Public Power sent Customer the Renewal Letter provided in Attachment 1 on August 19, 2014 notifying that Customer’s Fixed Rate was ending and that if he took no action, he would automatically receive Public Power’s current Variable Rate.Next, Customer’s complaint states that Public Power’s Variable Rate is higher than the rate offered by Customer’s utility.  Public Power did not represent to Customer that his rate would lower than that of his local utility.  The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company.  While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings. Finally, Customer states that during his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate.  Unfortunately this is not possible for two reasons.  First, Public Power is no longer offering the Fixed Rate of $0.0765 that Customer was previously on.  Second, any rate change would not take effect until Customer’s next billing cycle, which is when he would no longer receiving service with Public Power.  Customer has been appropriately charged for the rate plan selected, however, as a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate. I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards[redacted]

February 4, 2015
[redacted]
[redacted]Revdex.com[redacted]
[redacted]
Re: [redacted], Case #[redacted]Dear Ms.[redacted]:On January 15, 2015, [redacted] (“Customer”) filed a complaint with the Revdex.com on January 15, 2015 regarding the application of the Fixed Rate that she agreed to in July 2014.  Public Power responded to Customer on January 24, 2015 and on February 4, 2014 Customer submitted a rebuttal stating that she accepted Public Power’s offer to apply her Fixed Rate and provide a refund from 10/28/14 until the time when her Fixed Rate takes effect. Despite the fact that Customer “rejected” Public Power’s offer to apply her Fixed Rate and provide a refund from 10/28/14 until the time when her Fixed Rate takes effect, it appears from the body of Customer’s rejection that Customer actually accepted Public Power’s offer.I am happy to report that Customer’s Fixed Rate of 8.99 took effect on Customer’s last bill cycle (12/31/14 – 1/28/15).  As a result, Public Power will send Customer a refund for her 10/28/14 – 11/30/14 bill cycle and her 12/1/14 – 12/30/14 bill cycle.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest regards,[redacted]
[redacted]

From: [redacted] Sent: Friday, September 25, 2015 9:52 AMTo: [redacted]Subject: requesting extension: PPU [redacted] DUE 9.23.2015  ...

Hello Ms. [redacted],   I’m requesting an extension on claim# [redacted].  I have been working with my enrollment department to research and resolve the customer’s issue.    The enrollment department have contacted the utility for further research and we’re expecting a follow up from the utility today.   Thanks,

November 13, 2014
[redacted]
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
This letter is in response to the complaint that [redacted] (“Customer”)...

filed with the Revdex.com on November 11, 2014.  Customer’s complaint states that: 1) Customer’s electric rate doubled; 2) Customer contacted Public Power’s Customer Care and questioned why his current Variable Rate was higher than the current Fixed Rate offer; 3) Customer asked to receive a bill adjustment and instead was offered a $25 courtesy credit in conjunction with enrolling in a Fixed Rate; and 4) Customer does not want to receive a Variable Rate on his final bill with Public Power. 
First, Customer’s complaint states that Customer’s electric rate doubled.  Customer was enrolled in a Fixed Rate at 7.4 cents per kWh.  On August 19, 2014, Customer was sent a Renewal Letter indicating that his Fixed Rate was ending and offering him a renewal rate at 10.99 cents per kWh.  Customer was required to affirmatively renew by filling out the renewal form and returning it to Public Power.  Customer’s renewal notice warned: “Your current plan expires on 10/4/14, however if your renewal confirmation is not received on-time your account may transition to a variable rate plan at our current variable rate.”  Public Power did not receive a response from Customer, as a result, Customer transitioned to a Variable Rate at the conclusion of his Fixed Rate term. 
Next, Customer’s complaint states that Customer contacted Public Power’s Customer Care and questioned why his current Variable Rate was higher than the current Fixed Rate offer.  Public Power offers both Variable Rates and Fixed Rates.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Currently, market conditions are such that Public Power’s Variable Rates are higher than its Fixed Rates.  Public Power encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.
Customer’s complaint also states that Customer asked to receive a bill adjustment and instead was offered a $25 courtesy credit in conjunction with enrolling in a Fixed Rate.  Customer was appropriately charged for a Variable Rate product when he did not renew into an additional Fixed Rate term.  As a result, Customer is not due a bill adjustment, however, in cases where the customer has been appropriately charged, but the customer is nevertheless dissatisfied with their product selection, Public Power will offer the customer a courtesy credit towards future service with Public Power.  
Finally, Customer’s complaint states that he does not want to receive a Variable Rate on his final bill with Public Power.  Customer was properly enrolled in a Variable Rate when he did not affirmatively renew his Fixed Rate.  Public Power cannot place Customer into a Fixed Rate contract without his consent because a Fixed Rate term carries with it a $50 early termination penalty.  As a result, Public Power must charge Customer for the Variable Rate plan that he is currently enrolled in.  If Customer wishes to switch to a Fixed Rate, then Public Power will be able to charge Customer at the Fixed Rate. 
Although Customer has been appropriately charged for the Variable Rate plan that he selected, as a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  Customer’s complaint states that he disputed amount is $35.50, therefore a courtesy credit of $50 will fully compensate Customer if he chooses to re-enroll in a Fixed Rate with Public Power.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]

November 24, 2014[redacted]Revdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that...

[redacted] (“Customer”) filed with the Revdex.com on November 19, 2014.  Customer’s complaint states that: 1) Customer did not receive notification that his Fixed Rate contract with Public Power was expiring; 2) Public Power’s Variable Rate is higher than the rate offered by Customer’s utility; and 3) During his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate.Customer’s complaint states that Customer did not receive notification that his Fixed Rate contract with Public Power was expiring.  This is incorrect.  Public Power sent Customer the Renewal Letter provided in Attachment 1 on August 19, 2014 notifying that Customer’s Fixed Rate was ending and that if he took no action, he would automatically receive Public Power’s current Variable Rate.Next, Customer’s complaint states that Public Power’s Variable Rate is higher than the rate offered by Customer’s utility.  Public Power did not represent to Customer that his rate would lower than that of his local utility.  The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company.  While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings. Finally, Customer states that during his remaining service with Public Power, Customer would like to pay the Fixed Rate he was previously on, rather than the Variable Rate that received after not renewing to an additional Fixed Rate.  Unfortunately this is not possible for two reasons.  First, Public Power is no longer offering the Fixed Rate of $0.0765 that Customer was previously on.  Second, any rate change would not take effect until Customer’s next billing cycle, which is when he would no longer receiving service with Public Power.  Customer has been appropriately charged for the rate plan selected, however, as a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate. I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards[redacted]

October 21, 2015Submitted via web to: [redacted]Manager, Market Place OperationsRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to...

the complaint filed by [redacted] (“Customer”) on October 14, 2015 regarding Public Power. In the complaint Customer states she called Public Power to confirm she did not wish to auto-renew her electric account. Customer states she was sent a letter with an option of notifying Public Power that she did not want to exercise the option to renew, but when requested, that option was not available. Customer states during the call to Public Power’s service department, Customer was informed if she cancelled prior to her fixed term end she would be subject to a $50 early termination fee (“ETF”) and to avoid the fee she needed to call back at a later date.On October 19, 2015, I spoke directly with Customer in an effort to resolve her renewal concerns. I apologized for any inconvenience that may have been caused and explained that customer was unintentionally misinformed. I confirmed that following an investigation into customer’s complaint, Public Power identified the individual who provided the misinformation, and a training remediation plan will be implemented to ensure this situation does not reoccur.Finally, I clarified Customer’s account options moving forward, and confirmed we could offer Customer an attractive retention electric rate. The rate offered was a 6-month fixed Rate of $0.0799/kWh. Additionally, I confirmed that should Customer elect to not renew and cancel her account with Public Power she would not be charged an ETF. At Customer’s request, I sent an e-mail with the rate offer to [redacted] for Customer’s review and completed the call by providing Customer with my direct contact details for her records. Public Power currently awaits Customer’s decision to move forward with her account.I sincerely hope this meaningfully responds to the above complaint. If you have any questions, please do not hesitate to contact me by email at [redacted].Sincerely,Michelle R[redacted], Compliance Coordinator

Complaint: [redacted]I am rejecting this response because: furnish that "letter" you are referring to that states I have to cancel by or before December 6th, 2014. If that were the case, I would have noted such date and acted accordingly. Awaiting a copy of that notification?Sincerely,[redacted]

October 9, 2014
[redacted]
Manager, Marketplace Operations
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
On October 3, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com stating that she had received a renewal letter that quoted an electricity rate, rather than a natural gas rate.  On October 8, 2014, Public Power provided a response that it apologized for the inconvenience, and would extend Customer’s Fixed Rate for an additional month and would send her a corrected renewal letter.  On October 9, 2014, Customer filed a rebuttal that stated: 1) Public Power did not offer Customer any relief or alternatives from the incorrect renewal letter that Customer received; 2) Customer questions the purpose of the renewal letter, and whether the purpose was to mislead Customer regarding Public Power’s product offerings; 3) Customer questions how many other Customers received an incorrect letter; and 4) Public Power is not offering Customer any assistance.
First, Customer’s rebuttal states that Public Power did not offer Customer any relief or alternatives from the incorrect renewal letter that Customer received.  This is incorrect.  Public Power’s response stated that it would send Customer a corrected renewal letter and it would extend Customer’s current Fixed Rate for an additional month, so that she would not receive a higher rate before she transitions to her supplier of choice.  Customer has already cancelled with Public Power, and as a result, Public Power cannot offer Customer any additional relief. 
Next, Customer’s rebuttal states that Customer questions the purpose of the renewal letter, and whether the purpose was to mislead Customer regarding Public Power’s product offerings.  The purpose of the renewal letter is to inform customers that if they take no action their service with Public Power will continue at the rate enclosed.  Customer’s renewal letter should have stated a natural gas rate, not an electric rate.  This was an operational error that is being corrected.  To compensate for this error, Public Power will extend Customer’s previous Fixed Rate for an additional month as well as send out a corrected letter.  Customer has already cancelled with Public Power, so she will likely not be interested in a renewal offer, however she will receive the same Fixed Rate for the remainder of her service with Public Power.  The purpose of the renewal letter is not to mislead customers, but to keep them informed regarding their service with Public Power.
Customer’s rebuttal inquires as to how many other customers received an incorrect letter.  Less than thirty incorrect letters were sent out, truly a small number when considering Public Power’s hundreds of thousands of customers.  All affected customers will receive a new renewal letter and will have their previous Fixed Rates extended for an additional month so that they have an opportunity to make an informed decision regarding their future service with Public Power. 
Finally, Customer’s rebuttal states that Public Power is not offering Customer any assistance.  This is incorrect.  Public Power has stated that it will send out a corrected renewal letter and will extend Customer’s previous Fixed Rate for an additional month.  As Customer has already cancelled with Public Power, Customer will receive her previous Fixed Rate through the end of her service with Public Power.  Customer was previously offered a courtesy credit of $25 in conjunction with enrolling in another Fixed Rate however Customer declined this offer. 
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]
Counsel

May 22, 2015Submitted via web to[redacted], Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:This letter is in response to...

the complaint filed with by [redacted] (“Customer”) on May 9, 2015.  In the complaint, Customer disputes her supply charges for the last three months and seeks reimbursement. Public Power records reflect that Customer called on May 20, 2015 and stated that she had cancelled her account on February 25, 2015 because she had moved, but continued to be charged by Public Power.  Public Power informed Customer that Public Power had received two cancellation requests from the utility, on March 24, 2015 and May 13, 2015 in relation to her account.  Each utility cancellation stated a different service end date, the latter being May 22, 2015.  In an effort to resolve the Customer’s billing concern, Public Power spoke directly with the utility and the utility confirmed the Customer’s account required further investigation.  Additionally the utility confirmed an update would be provided once the situation was rectified. Public Power will provide an update once it receives an update from the utility.I sincerely hope this meaningfully addresses the above complaints. If you should have any questions, please do not hesitate to contact me by e-mail at [redacted]Sincerely,[redacted]Compliance Coordinator

September 29, 2015Submitted via web to: [redacted]Manager, Market Place OperationsRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter...

is in response to the complaint filed by [redacted] (“Customer”) on September 21, 2015 regarding Public Power.  In the complaint Customer states her enrollment documentation details her early termination fee (“ETF”) as $50 but Public Power charged an ETF in the amount of $166.92. Customer requests that her ETF be changed to $50.In an effort to resolve Customer’s concerns, Public Power contacted the Customer on September 24, 2015. As the Customer was unavailable a detailed message was left with direct contact details.Public Power offers its sincere apologies for any inconvenience that may have been caused and confirms the early termination fee has been adjusted to $50 for each of Customer’s accounts.I sincerely hope this meaningfully responds to the above complaint.  However if you have any questions, please do not hesitate to contact me by email at [redacted].Sincerely, Michelle R[redacted]    Compliance Coordinator

February 20, 2015[redacted]Manager, Marketplace OperationsRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]On February 3, 2015, [redacted] (“Customer”) filed a complaint with the Revdex.com that Public Power responded to on February 9, 2015.  On February 10, 2015 Customer filed a rebuttal states that Customer never received anything from Public Power.Public Power never stated that Customer should have received correspondence from Public Power.  On April 7, 2014 [redacted] sent Customer the Notice of Assignment provided in Attachment 1 indicating that her contract had been assigned to Public Power.  While Public Power can confirm that [redacted] sent Customer the Notice of Assignment on April 7, 2014, it cannot confirm that Customer opened the envelope and read the contents.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

September 5, 2014
[redacted]
Manager, Marketplace Operations
Revdex.com
[redacted]
Re: Reta M Rooney, Case # [redacted]
Dear [redacted]:
This letter is in response to the complaint that [redacted] [redacted] (“Customer”)...

filed with the Revdex.com on September 5, 2014.  Customer’s complaint states that: 1) Public Power’s advertisement stated that Customer could lower her electric bill, but she recently received a higher electric bill; 2) Customer was told that it would take 1 to 2 billing cycles to return to service with her utility; and 3) Public Power’s current rate is higher than the rate offered by Customer’s utility. 
Customer’s complaint states that Public Power’s advertisement stated that Customer could lower her electric bill with Public Power, however, Customer recently received a higher electric bill.  Customer enrolled with Public Power on March 13, 2013 and selected a Variable Rate plan with an initial Variable Rate of 6.99 cents per kilowatt-hour.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Public Power does not offer a general guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Public Power’s rates may be higher or lower than the rates offered by another company.  While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.  Furthermore, Public Power offers additional benefits to consumers than what is offered by the utility.  For example, Public Power offers a rewards program that includes restaurant savings certificates and an anniversary rebate.  As a result, a direct comparison between Public Power’s electricity product and the electricity product offered by Customer’s utility cannot be made.
Next, Customer’s complaint states that it she was told that it would take 1 to 2 billing cycles to return to service with her utility.  This is a time frame set forth by the utility company and is based on Customer’s meter read schedules. Public Power does not have control over the Customer’s meter read timeframe and when the utility processes the switch.
Finally, Customer’s complaint states that Customer’s current Variable Rate is higher than the rate offered by Customer’s utility.  It is important to note that while Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Public Power also offers Fixed Rates, which remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Public Power encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  As a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]
Counsel

Public Power assumed a contract from another company I had signed with. When my fixed period ended they increased my rate to a variable rate at 248% higher (.1799/KH) compared to the default (.095) my local power provider ([redacted]) was charging. When I called them they offered be a fix price of over .01 and a $25 credit on the $150 additional charged I received that month. When I cancel with them they delayed telling [redacted] so they could continue to charge me for the current cycle and the next. My additional charges on this bill are $162 because of that. I would never do business with this company again. I would have stayed with them if they chose to do the right thing but there integrity is poor.

May 8, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints[redacted]Manager, Marketplace OperationsRevdex.com94 South Turnpike RoadWallingford, CT 06492-4322Re: [redacted]Dear [redacted]This letter is in response to the complaint filed by [redacted]...

(“Customer”) on April 26, 2016 regarding Public Power.  In his complaint the Customer states that he received an invoice for a $50 early termination fee (“ETF”) in error and is concerned that other customers may have erroneously received a similar ETF notice. Customer was enrolled in a fixed rate plan that expired on November 30, 2015.  Customer received an ETF noticed because he cancelled his service with Public Power effective November 3, 2015, before the end of his fixed rate term and therefore was properly subject to a $50 ETF.  When Customer contacted Public Power’s Customer Care on April 26, 2016 he stated that was told that he would not be subject to an ETF if he cancelled within 30 days before the end of his term.  In response to the Customer’s complaint, the Public Power representative stated that he would make sure that Public Power waived Customer’s ETF.  The Public Power representative also explained to Customer that the issue he was experiencing was not widespread, but was specific to the contract term that he had enrolled in.I sincerely hope this meaningfully responds to the above inquiry.  If you have any questions, please do not hesitate to contact me by email at [redacted]Sincerely, Martine T[redacted]Counsel

Complaint: [redacted]
I am rejecting this response because:Doing further investigation into my issue Public Power LLCadmitted to be "peddling" into my money the word the associate used in my last conversation because [redacted] keep sending them my usage to PPLLC so they can billed me this does not justify charging double the amount of my bills , No refunds have been mentioned by PPLC when Only on the three months bills there's almost 400$ being billed ,I'm glad ** laws are Changing in October and these suppliers that been ripping off also senior citizen are no longer gonna be needed . The customers may not recover all our money back but they will be stop .Shame on the Public Utilitied and [redacted] for allowing these public suppliers "vendors" like PPLLC to rip citizens from [redacted] all this time .
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Public Power did not adequately respond to my issues.  I would like to offer further clarification, as I believe that the entirety of my situation was not understood.  My complaint is that, although Public Power notified me that I would no longer have a rate of $.0765, they did not inform me of how extreme of an increase there would be in the variable rate.  I was only made aware of this after the fact, when I received my bill, only to find that the new variable rate was $0.1799, a 135% increase in my previous rate.  When I contacted the company's customer service, I was informed that I could not discontinue service with them until December, which would force me to pay yet another month of electricity generation at this exorbitant amount.  I feel that this lack of communication is an underhanded effort on the part of Public Power to take advantage of its customers.  By omitting information in its notification letter, the company can profit from its customers' ignorance.  While I expected an increase in my rate, I believe that this is a blatant abuse of inflation, and would like Public Power to address this issue by becoming more transparent in their dealings with customers in the future. 
Sincerely,[redacted]