Public Power, LLC

We use Public Power and have to say the rates were pretty cheapWe were about to resign another agreement with them when we saw lower rates advertised, however, they told us that our next billing for the low rate of less than cents was all set for the next billing periodWe then got our June bill for $or maybe even higherWe called to complain and find out what happened and they said we need to read the fine printThey said that they reserve the right to raise the rate for one to two billing cycles as stated in their fine printWell, we signed up for them through *** energy initially and did not have the contract on auto renew, however, we called them short of the end of the contract period to ensure our bill didn't rocket up because we just can't afford itI am going to call *** and complain, as well as my local power companyIf I remember correctly, it is illegal to slam or commit price gouging in CTWhy is this allowed? I just found out that they did this before and said to *** that they lost their records for the complaineesThat's pretty enbarrassing that I did NOT see this before I joinedI almost feel responsible myself for not finding the bad reviewsHow does a company like this hold such a high Revdex.com rating while they clearly care nothing about return customersAfter this billing cycle, I will never even consider using their services again and I will be 100% sure everybody hears about my experienceIt is absolutely absurd that anybody could do this to other people, especially those who are faithfull and willing returning customers that pay attention to their billsI'd rather go back to ***, even though my experiences were similar to theirsThe State has to do something about this, this is NOT good business practices that anybody enjoys

Complaint: ***
I am rejecting this response because:
Doing further investigation into my issue Public Power LLC
admitted to be "peddling" into my money the word the associate used in my last conversation because
*** keep sending them my usage to PPLLC so they can billed me this does
not justify charging double the amount of my bills , No refunds have been mentioned by PPLC when
Only on the three months bills there's almost 400$ being billed ,I'm glad ** laws are
Changing in October and these suppliers that been ripping off also senior citizen
are no longer gonna be needed The customers may not recover all our money back
but they will be stop Shame on the Public Utilitied and *** for allowing these public suppliers "vendors" like PPLLC to
rip citizens from *** all this time
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I never received anything from Public Power in the mail or otherwise. Sincerely,*** ***

February 10, 2015*** ***Manager, Marketplace OperationsRevdex.com** *** *** ***
*** ** ***Re: *** *** *** * ***Dear *** ***:This letter is in response to the complaint that ***
*** (“Customer”) filed with the Revdex.com on February 6, and that was sent to Public Power on February 10, Customer’s complaint states that: 1) Customer was told that Customer could save money with Public Power; 2) Customer enrolled in a 12-month Fixed Rate during which time she saw minimal savings; 3) Customer’s rate changed to a Variable Rate and Customer was not informed of the possibility for substantial rate changes; and 4) Customer would like to receive a refund for the 2-month period during which her service was transitioning back to the utility. First, Customer’s complaint states that Customer was told that Customer could save money with Public Power Public Power does not and cannot offer an indefinite guarantee of savings The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Public Power’s rates may be higher or lower than the rates offered by another companyWhile Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings for the indefinite future.Next, Customer’s complaint states that Customer enrolled in a 12-month Fixed Rate during which time she saw minimal savings Customer did not enroll in a Fixed Rate, she enrolled in a Variable Rate On August 15, 2012, Customer completed a recorded third-party verification authorizing her enrollment with Public Power and her selection of a Variable Rate Specifically, Customer’s third-party verification stated, “Customer, you understand that you have chosen the Variable Rate plan...” Customer answered, “yes” to this prompt Customer’s Variable Rate plan did include Price Protection plan for year meaning that Customer’s Rate would not increase more than 15% of her introductory rate for a period of year Public Power honored this contract term and Customer’s rate did not increase greater than 15% of her introductory rate for a period of year.Customer’s complaint states that Customer’s rate changed to a Variable Rate and Customer was not informed of the possibility for substantial rate changes Customer was always enrolled in a Variable Rate plan, however, after her year of Price Protection, her Variable Rate fluctuated in accordance with her contract Customer’s Terms & Conditions explained that Customer’s rate would vary in accordance with several different factors and could be higher or lower than the utility’s rate (“If Customer has selected a variable rate, the Rate assigned to each individual account will be established each month, based upon such factors as load ratio, energy market pricing, transmission costs, utility charges and other market price related factors…The monthly rate may be higher or lower than the Utility price in any given month”).Finally, Customer’s complaint states that Customer would like to receive a refund for the 2-month period during which her service was transitioning back to the utility Customer enrolled in a Variable Rate plan and as such, Customer was appropriately charged at a Variable Rate and is not due a refund.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest regards,*** ***Counsel

Complaint: ***
I'm comformed with the resolution but the only reason I found out that Public Power LLC was
charging me outrageous amount of money on my *** bill was because I stop my ebills which I never checked when I moved to my new address I wanted to find out why I can never catch up with my electric bills why I never had a bill less then 100$? I always keep sending 100$ whenever I could
Meaning that if I check my other bills this company owe me more then what they are suppousedly returning because who knows for how long they been billing me all this money , but it's ok I have done my home work and spread the word these people are doing it to senior citizens in ** and that's why the laws in ** will be changing in October when we no longer needs these third parties vendor for our electric service I can't wait all of them are the same vendor using different name but all come from Stanford CT what a lucrative scam I want my money but they shouldadmit they been doing it for longer then just three months Thanks Revdex.com for advocating for me
I am rejecting this response because:
Sincerely,
*** ***

March 28,
sans-serif;">
DEBRA LAVERACK
MARILLA RD
COLUMBUS, OH
Re: PUBLIC POWER RESPONSE TO Revdex.com Complaint ID *** - LAVERACK
This letter is in response to the complaint filed by Debra
Laverack with the Revdex.com on March 13, 2014. Public Power is committed to customer service
and satisfaction and we regret that you were displeased with our services. In the complaint, the customer’s states that she
did not enroll with Public Power, did not receive a welcome packet and requests
a copy of her verification
The customer elected to enroll her residential electricity
supply in the Energy Choice Program with Public Power on or around July 17, 2012. MsLaverack successfully completed a Third
Party Verification # *** under our AEP variable rate 100% renewable energy
plan and her service began on September 5,
This plan offers customer a low introductory rate and then
the customer is billed at a variable rate which is guaranteed for a term.
The TPV clearly asks, “Do you understand that you are selecting our
variable rate, 100% renewable energy plan, which is optional and that your rate
will be $per kWh higher following your introductory rate and it will be
guaranteed not to exceed this amount for a period of months Correct?”
MsLaverack answers affirmatively Due to the nature
of the customer’s rate plan, we will review her first billing cycles to
ensure that her rate was applied correctly and advise her of our findings.
The Customer was under
no obligation to enroll and made an election on her own via TPV, which is an
oral contract This recording will be
sent under separate cover to the email the customer has provided in her
complaint. While systems are in place, Public
Power recognizes that there are number of reasons that the customer may not
have received our enrollment packet as she claims We apologize for any oversight that may have occurred
The
Customer’s account was dropped on March 13, per her request and will
return to standard service effective April 6,
Public Power takes this matter very
seriously and apologizes that the Customer was dissatisfied. I hope this response resolves this matter to his
satisfaction.
Sincerely, Public Power Compliance

Public Power, LLC is
committed to customer service and satisfaction and regrets that *** *** feels
that she is being harassed by telemarketers If she would be kind enough to provide her telephone number, we would be more than happy to add it to our Internal Do No Call list We suggest that the customer add her number to the *** *** as well.
We look forward to your response.
Kind regards,
*** ***
Compliance Specialist
Public Power

Complaint:***
I am rejecting this response because:
RE: Complaint #***
Thank you for your help with this matter. I will agree to accept the refund mentioned in Public Power's response and the fact that they will not retro it back to May is acceptable, even though I felt they should be penalized in some manner for "stringing" us along for so long.. If they adjust my rate as they indicated so many month's ago, this will be appreciated
Thank you, *** ** ***
Sincerely,*** ***

February 10, 2015*** ***Manager, Marketplace OperationsRevdex.com** *** *** ***
*** ** ***Re: *** *** *** * ***Dear *** ***:This letter is in response to the complaint that *** *** (“Customer”) filed with the RevDex.com on February 6, and that was sent to Public Power on February 10, Customer’s complaint states that: 1) Customer was told that Customer could save money with Public Power; 2) Customer enrolled in a 12-month Fixed Rate during which time she saw minimal savings; 3) Customer’s rate changed to a Variable Rate and Customer was not informed of the possibility for substantial rate changes; and 4) Customer would like to receive a refund for the 2-month period during which her service was transitioning back to the utility. First, Customer’s complaint states that Customer was told that Customer could save money with Public Power Public Power does not and cannot offer an indefinite guarantee of savings The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Public Power’s rates may be higher or lower than the rates offered by another companyWhile Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings for the indefinite future.Next, Customer’s complaint states that Customer enrolled in a 12-month Fixed Rate during which time she saw minimal savings Customer did not enroll in a Fixed Rate, she enrolled in a Variable Rate On August 15, 2012, Customer completed a recorded third-party verification authorizing her enrollment with Public Power and her selection of a Variable Rate Specifically, Customer’s third-party verification stated, “Customer, you understand that you have chosen the Variable Rate plan...” Customer answered, “yes” to this prompt Customer’s Variable Rate plan did include Price Protection plan for year meaning that Customer’s Rate would not increase more than 15% of her introductory rate for a period of year Public Power honored this contract term and Customer’s rate did not increase greater than 15% of her introductory rate for a period of year.Customer’s complaint states that Customer’s rate changed to a Variable Rate and Customer was not informed of the possibility for substantial rate changes Customer was always enrolled in a Variable Rate plan, however, after her year of Price Protection, her Variable Rate fluctuated in accordance with her contract Customer’s Terms & Conditions explained that Customer’s rate would vary in accordance with several different factors and could be higher or lower than the utility’s rate (“If Customer has selected a variable rate, the Rate assigned to each individual account will be established each month, based upon such factors as load ratio, energy market pricing, transmission costs, utility charges and other market price related factors…The monthly rate may be higher or lower than the Utility price in any given month”).Finally, Customer’s complaint states that Customer would like to receive a refund for the 2-month period during which her service was transitioning back to the utility Customer enrolled in a Variable Rate plan and as such, Customer was appropriately charged at a Variable Rate and is not due a refund.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***.Warmest regards,*** ***Counsel

June 3, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** Case # ***Dear Ms***:This letter is in response to the complaint filed with by *** *** (“Customer”) on May 26, regarding Public Power In the
complaint, Customer states she received no notification of her enrollment with Public Power Additionally, she states the broker who referred her account submitted a cancellation request to Public Power but the account remains active Customer requests to cancel service without fees.Public Power records demonstrate Customer was enrolled for two accounts, both of which are small commercial Welcome letters for both accounts were sent to Customer’s P.OBox address on file Furthermore, Public Power has no record of a cancellation request from the broker, People’s Choice Energy, or the Customer Upon receipt of Customer’s complaint, Public Power processed Customer’s cancellation request and, in the interest of customer satisfaction, agrees to waive the early termination fee for both accounts I sincerely hope this meaningfully responds to the above complaint However if you have any questions, please do not hesitate to contact me by E-mail at *** Warmest Regards, *** *** Compliance Coordinator

October 21, 2015Submitted via web to: *** ***Manager, Market Place OperationsRevdex.com** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:This letter is in response to the complaint filed by ***
*** (“Customer”) on October 14, regarding Public PowerIn the complaint Customer states she called Public Power to confirm she did not wish to auto-renew her electric accountCustomer states she was sent a letter with an option of notifying Public Power that she did not want to exercise the option to renew, but when requested, that option was not availableCustomer states during the call to Public Power’s service department, Customer was informed if she cancelled prior to her fixed term end she would be subject to a $early termination fee (“ETF”) and to avoid the fee she needed to call back at a later date.On October 19, 2015, I spoke directly with Customer in an effort to resolve her renewal concernsI apologized for any inconvenience that may have been caused and explained that customer was unintentionally misinformedI confirmed that following an investigation into customer’s complaint, Public Power identified the individual who provided the misinformation, and a training remediation plan will be implemented to ensure this situation does not reoccur.Finally, I clarified Customer’s account options moving forward, and confirmed we could offer Customer an attractive retention electric rateThe rate offered was a 6-month fixed Rate of $0.0799/kWhAdditionally, I confirmed that should Customer elect to not renew and cancel her account with Public Power she would not be charged an ETFAt Customer’s request, I sent an e-mail with the rate offer to *** for Customer’s review and completed the call by providing Customer with my direct contact details for her recordsPublic Power currently awaits Customer’s decision to move forward with her account.I sincerely hope this meaningfully responds to the above complaintIf you have any questions, please do not hesitate to contact me by email at ***.Sincerely,Michelle R***, Compliance Coordinator

Complaint: ***
I am rejecting this response because: They say there is no record of our conversation that they said it would be approximately $to terminate. And yet they have one about me asking for about matching the rate of the other company, which I never did. Because they would not honor their $I was quoted, I had to re-enroll with them to terminate the fee of $643.89. If their response is the same, we will just say good bye to them in Febof and never deal again with them. I really don't see this going anywhere. If they don't want to honor the amount I was told, which conveniently they have no record of, I would just as soon forget it
Sincerely,
*** ***

June 3, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** Case # ***Dear Ms***:This letter is in response to the complaint filed with by *** *** (“Customer”) on May
26, regarding Public Power In the complaint, Customer states she received no notification of her enrollment with Public Power Additionally, she states the broker who referred her account submitted a cancellation request to Public Power but the account remains active Customer requests to cancel service without fees.Public Power records demonstrate Customer was enrolled for two accounts, both of which are small commercial Welcome letters for both accounts were sent to Customer’s P.OBox address on file Furthermore, Public Power has no record of a cancellation request from the broker, People’s Choice Energy, or the Customer Upon receipt of Customer’s complaint, Public Power processed Customer’s cancellation request and, in the interest of customer satisfaction, agrees to waive the early termination fee for both accounts I sincerely hope this meaningfully responds to the above complaint However if you have any questions, please do not hesitate to contact me by E-mail at *** Warmest Regards, *** *** Compliance Coordinator

April 21,
",sans-serif>Submitted via web to:
bluecomplaints.Revdex.com.org/Complaints
*** ***
Manager,
Market Place Operations
RevDex.com
** *** *** ***
*** ** ***
Re:
*** *** *** *** *** * ***
Dear
*** ***
This
letter is in response to the complaint filed by *** * *** (“Complainant”)
on behalf of *** *** (“Customer”) of *** *** *** *** and received by Public Power on April 15, 2016. The Complainant disputes Customer’s early
termination fee (“ETF”) of $643.89.
Complainant alleges when she called Public Power she was told the ETF
would be approximately $and requests Public Power honor this ETF amount
Public Power records reflect on February 4, Complainant
enrolled Customer’s small commercial electric account in a 24-month fixed rate
plan. Complainant completed a third
party verification call confirming Customer’s enrollment and agreement to all
material contract termsSpecifically during
the TPV Complainant is advised of the charges associated with terminating
services prior to the end of the fixed term
Public Power’s
call log records do not reflect Complainant’s alleged conversation detailing a
$ETF. Public Power’s call log records
reflect that on January 7, 2016, Complainant called to inquire if Public Power
could match a rate quote she had received with another supplierComplainant was advised Customer’s account
would be subject to an ETF if cancelled prior to the fixed term end and in
response Complainant stated she would fulfill the fixed term contract
Public Power
spoke with Customer again on March 28, and agreed that Customer’s ETF
would be waived if Customer reenrolled and completed the agreed fixed term
contract. Complainant reenrolled
Customer’s account on March 28, and as agreed Public Power has waived
Customer’s ETF
I sincerely hope this meaningfully responds to
the above complaint. However if you have
any questions, please do not hesitate to contact me by email at ***
Sincerely,
Michelle R***, Compliance Supervisor

March 8, *** *** Manager, Marketplace Operations Revdex.com South Turnpike Road Wallingford, CT 06492-Re: *** *** *** ** *** Dear Ms***: This letter is in response to the complaint
filed by *** *** (“Customer”) on March 7, regarding Public Power, LLC (“Public Power”). Customer’s complaint states that she enrolled in a variable rate for her natural gas, but her variable rate has not changed. Customer is requesting a refundCustomer enrolled in a variable rate plan that may vary from month-to-month and can be canceled at any time without penalty. If at any time Customer was dissatisfied with her variable rate, she had the opportunity to cancel without penalty. Customer was appropriately charged according to the terms of the variable rate contract that she enrolled in and therefore she is not due a refund. If Customer would like to switch to a fixed rate plan, I can currently offer a 12-month fixed rate at $per therm for 12-months. This plan has an early termination fee of $50. If Customer enrolls in this fixed rate plan, I would be happy to offer customer a courtesy credit of $75. I sincerely hope this meaningfully responds to the above inquiry. If you have any questions, please do not hesitate to contact me by email at *** Sincerely, Martine T*** Counsel

Complaint: ***
I am rejecting this response because: I do not agree with Public Powers version of the facts Here are the facts In when I originally agreed to have Public Power provide our electricity I was not offered a fixed rate Based on my experience it is obviously advantageous for Public Power to have customers on a variable rate since they can adjust rates at their will For *** *** to say that the company encourages customers to select a fixed rate is obviously misleading at best I would have chosen a fixed rate if offered The rate increased 50% in March from to As far as I can see the rate has never gone down If the March spike was legitimate why didn't the rate go back down in May or June when their posted rates were and July/August I agreed to a fixed rate of for years but was not aware at that time of the large penalty I had been paying by not checking my *** bills more carefully Sept25, Now aware of the extra charges I called Public Power and spoke with *** (sp) to find out why the rate did not go back down in May or June, well after the spike She was sympathetic and said someone would get back to me Oct1, No call back so I called again I spoke with *** He blamed the rate spike on the Polar vortex and since I was on a variable rate I had no recourse No reason as to why the rate stayed high for months long after the spike was over He promised to sent the complaint on no response Oct7, I sent an email to Public Power again no response Oct15, I spoke with *** at Public Power who then transferred me to a supervisor *** (sp) who seemed to think that since I agreed in July/ August to a year fixed rate of the problem was solved Our Nov./Dec bill finally reflects the rate Still no answer as to why the high rate lasted months Oct,I called Public Power again and spoke with *** same story but he offered me a $refund which I declined Again he said someone would get back to me within days Again no responseSince March I have overpaid Public Power by $ during this time *** rate was and No spike in their rates Recently Public Power/*** was advertising a rate of stating that *** was charging Obviously this is a misleading advertisement.My complaint is that Public Power offers to save you money and they do for a short period of time, but while you are not looking, and with no notice they raise your rate and refuse to respond to your calls.I have forwarded this information on to the *** *** ***
I was hoping that Public Power would have responded to my original call and offered a reasonable solution I have stayed with Public Power thinking they would respond to legitimate complaints from their customers
Sincerely,
*** ***

February 9, 2015*** ***Manager, Marketplace OperationsRevdex.com** *** *** *** *** ** ***Re: *** * ***, Case # ***Dear *** ***This letter is in response to the complaint that *** * *** (“Customer”) filed with the RevDex.com on February 3, and sent to Public Power on February 5, Customer’s complaint states that: 1) Customer did not authorize enrollment with Public Power; 2) Customer is paying more with Public Power than she would have paid to her utility; and 3) Customer would like to be re-rated back to the utility’s rate.Customer’s complaint states that Customer did not authorize enrollment with Public Power Customer enrolled in a 7-month Fixed Rate term with*** *** *** *** *** on November 11, On April 7, Customer was sent the Notice of Assignment provided in Attachment indicating that her contract had been assigned to Public Power Customer’s Agreement with Superior allowed for her contract to be assigned to another supplier and Customer was appropriately made aware of this assignment As a result, Customer’s enrollment with Public Power was proper.Next, Customer’s complaint states that Customer is paying more with Public Power than she would have paid to her utility Public Power did not represent to Customer that her rate would be lower than that of her local utilityThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Public Power’s rates may be higher or lower than the rates offered by another companyWhile Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.Finally, Customer’s complaint states that Customer would like to be re-rated back to the utility’s rate Customer has been appropriately charged in accordance with her Agreement Customer’s Agreement with Superior indicated that after her Fixed Rate term ended, Customer’s contract would continue on a Variable Rate When Public Power assumed Customer’s contract it continued to honor her original contract terms with Superior.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at*** *** or by email at ***.Warmest regards,*** ***Counsel

May 22, 2015Submitted via web to*** ***, Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** ** ***, Case #***Dear Ms***:This letter is in response to the complaint filed with by *** ***
(“Customer”) on May 9, In the complaint, Customer disputes her supply charges for the last three months and seeks reimbursement. Public Power records reflect that Customer called on May 20, and stated that she had cancelled her account on February 25, because she had moved, but continued to be charged by Public Power Public Power informed Customer that Public Power had received two cancellation requests from the utility, on March 24, and May 13, in relation to her account Each utility cancellation stated a different service end date, the latter being May 22, In an effort to resolve the Customer’s billing concern, Public Power spoke directly with the utility and the utility confirmed the Customer’s account required further investigation Additionally the utility confirmed an update would be provided once the situation was rectifiedPublic Power will provide an update once it receives an update from the utility.I sincerely hope this meaningfully addresses the above complaintsIf you should have any questions, please do not hesitate to contact me by e-mail at ***Sincerely,*** ***Compliance Coordinator

April 20, 2015*** *** *** *** ***
*** ***
*** ***
*** *** ***
** *** *** ***
*** ** ***Re: *** ***, Case # ***Dear Ms***:The following response is made pursuant to a complaint filed by
*** *** (“Customer”), with the Revdex.com on April 10, regarding Public Power In the complaint, Customer states that he contacted Public Power and requested to cancel his gas and electric services but only his electric service was cancelled As a result, Customer is requesting reimbursement for the difference between his utility and Public Power’s rate for his gas service.We have pulled Customer’s recorded call on January 13, and Customer called and only requested to cancel services for his electric account As per Customer’s request, a cancelation was submitted for his electric account We would be happy to immediately cancel Customer’s gas services, and will do so today This is the first request by Customer to cancel gas services We will send a follnote when we have a cancellation confirmation number and termination date from Customer’s utility.Public Power is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email at ***Kind Regards, *** ***Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, the letter from Public Power stated that they would send out the checks
To this date, I still have not received payment This is exactly the issue I have had with Public Power all alongThey say they are going to do something and never actually follow through If checks were sent out by Public Power then I would have received them by now.
Sincerely,
*** ***