Pure Garcinia Elite

This customer was refunded his money on May 2, Refunded - $Trans-ID: Customer Service

We have review Ms [redacted] records with our company On May [redacted] she ordered our product Pure Garcinia for a 14day trial, after the 14day she did not cancel, as required in our Terms and Conditions so she was enrolled in our membership and charged full price for the product she received On July she was shipped another bottle for full price of $87.31, again she did not call or cancel On August she was shipped another bottle for full price of $ Ms [redacted] called on Aug to cancel We cancelled her membership and credited her $ We only have her original credit card number ending #***, there is no way possible for us to get a new card number If she had cancelled her card before the July shipment, we could not have charge her for July or August.Because Ms [redacted] has bottles of our product, and has had them for over days we can not refund her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, First of all, I congratulate and offer thanks to Revdex.com for quick action on my caseI had no idea you had such exceptional efficiency and am proud of our country for this public service against consumer scammingI write today a**ut unresolved issues regarding complaints I sent on May 2017: (1) My first complaint is about Pure Garcinia Elite, which I continued to receive despite calling within the first 2-weeks of ordering a free trial sample, to refuse any monthly enrollmentThis is Revdex.com complaint # [redacted] I realised after sending it that the business had tricked me with another product, apparently piggy-backing on my first trial order but under a different name! I immediately submitted a second complaint: Revdex.com reference # [redacted] for a product called Pure body Elite, which I never even received but was charged for monthly!!! (2) The goal is to seek reimbursement for the following payments charged to my credit card in spite of my oral cancellation of the process:- 01/03: $ and $ = $ 173.72- 01/29: $ and $ = $ 173.72- 02/28: $ and $ = $ 173.72- 03/29: $ 86.41- 03/30: $ 87.31- 04/28: $ 86.41- 04/30: $ 87.31Subtotal: $ for Garcinia Elite and $ for body EliteTotal scammed off my credit card: $ 868.60I am attaching copies of relevant portions of my credit card activity.(3) The business proceeded to the following partial reimbursements:- 05/01: $30.24+ $30.55= $ 60.79- 05/02: $86.41+$ 86.41= $172.82Total reimbursed to my credit card: $ 233.61==> OUTSTANDING BALANCE of scammed money: $634.99(4) Despite the Revdex.com's position that at least one complaint is closed, I would appreciate help in getting this whole mess resolved once and for allCould you please pursue the business for the remainder of the money? If businesses are allowed to disregard cancellations and trick callers into accepting partial reimbursement without mentioning it precludes further claims, then we are in a very sad country indeedThat a business can pick and choose which phone calls, or which portion of a phone call, they report to Revdex.com- all to their advantage of course- is scandalous!! Finally, I cannot afford to lose $to this fraudulent company.(5) Important facts:- The cancellation of the order was done by phone in December, within the legal week period- My circumstances: I had a serious respiratory disease and was away from home from January to April 2017, so had no way of knowing what was being delivered; after receiving an email about the 1st delivery, no other email was received from the business, so I assumed my call had correctly cancelled the process; my credit cards were on automatic payment during the period of my absence, as I could not monitor my finances; when finally home, I found the products, searched my credit cards and submitted my complaint; reviewing my credit card for other payments, I found the second fraudulent charge and submitted a second complaint.- When calling to complain to the company customer service directly, they offered a 30% on the most recent charge and told me to go through my bank for the restAT NO POINT during that conversation did the sales rep say that accepting 30% precluded any other settlement (I urge them to listen to my first phone call on May to ascertain this!); during my second phone call with the business and with my bank on that same day, another rep pointed this out so I specifically told her to rescind that offer as I wanted full reimbursement on all products! I reiterated this during a 3rd phone call that same dayThey should be able to trace all this! At the very most, if a company is allowed such tricks, then I will accept to get only 30% returned for the last order (not yet received by the way...), which is what I was offered and accepted, but I need full reimbursement on all the previous payments! Please help some more, so that this fraud can hopefully be stopped and only legitimate business allowedThey must be making millions if they manage to neglect cancellation phone calls, continue charging and delivering, and then also fail to inform callers about their rights and the cancellation thereofBest regards, [redacted]

We have review Ms [redacted] records with our company On May [redacted] she ordered our product Pure Garcinia for a 14day trial, after the 14day she did not cancel, as required in our Terms and Conditions so she was enrolled in our membership and charged full price for the product she received On July she was shipped another bottle for full price of $87.31, again she did not call or cancel On August she was shipped another bottle for full price of $ Ms [redacted] called on Aug to cancel We cancelled her membership and credited her $ We only have her original credit card number ending #***, there is no way possible for us to get a new card number If she had cancelled her card before the July shipment, we could not have charge her for July or AugustBecause Ms [redacted] has bottles of our product, and has had them for over days we can not refund her

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have researched the clients complaint and she is correct that she called on the 20th and cancelled the products I have issued her a full refund on both products which she should see in the next 3-business days We apologize for the confusion[redacted] Customer Service

I have researched the clients complaint and she is correct that she called on the 20th and cancelled the products I have issued her a full refund on both products which she should see in the next 3-business days We apologize for the confusion*** [redacted] Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the customers file Due to the fact the customer had already returned the product, we could not issue a RMA The RMA# is so we know who to credit when the product arrives at our warehouse Without this number there is no way for us to know who is returning product Because we can not know if we have received the product , in good faith, I have issued a refund of $to the customer They should see this on their card in 3-business days

Dear [redacted] ,We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that [redacted] originally ordered on 12/24/at,1:42pm the trial Pure Garcinia Elite Trial and also, Pure Body Elite Cleanse TrialIt is clearly stated in our "Terms and Conditions" that this is a day trail and the customer must call to cancel or they will be charged the full price of $87.31for the Pure Garcinia Elite, and $for the Pure Garcinia Cleanse they received plus be automatically enrolled in our membership program and product will be shipped every days [redacted] 14-day trial ended on 1/7/ and she was billed the full price and was enrolled in our membership programThe following notes indicate that a full refund was issued for both products : 01/10/11:05am By [redacted] *- PI Live - Refunded - $Trans-ID: [redacted] 1/10/11:05am By [redacted] *- PI Live - Refunded - $Trans-ID: [redacted] At the conclusion of our investigation the customer has received a full refundCustomer must wait a few days for the refund to reflect on their bank statements.We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

Our system is automated and shows exact date and time customer places orderMrs[redacted] ordered on 12/20/at 10:09amMrs[redacted] called our customer service on 1/05/to complain, our agent explained the terms and conditions, but Mr[redacted] threatened us and hung upOur customer service rep issued a full credit, called Mrs[redacted] back and left her a voice mail to this fact

Hi,We have responded previously to the first complaint from Ms [redacted] , we have given her a total of four refunds along with a free bottle of Pure GarciniaPlease find a copy of "Terms and Conditions" the customer must check off and agree to" Terms and conditions" before checking outPayments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Fab HealthyThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business daysThank You, Customer Service Team

Mr [redacted] 's wife C [redacted] is the customer who ordered the product He was explained the terms and conditions are that his wife understood these terms Mr [redacted] stated he was the card holder and we offered to do a fraud investigation but ultimately his wife would be responsible He was offered a 50% discount but refused and demanded to speak to a manager and was transferred Again he was offered a 50% discount, he refused Mr [redacted] had his wife call back and they accepted a free bottle of our products and was given a refund on both products for a total of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] COMPANY CLAIMS FOUR REFUNDS ON 4/20/AS FOLLOWS: TRANS ID [redacted] ; TRANS ID [redacted] ; TRANS ID [redacted] ; TRANS ID [redacted] AS OF APRIL 25, CREDIT HAS NOT BEEN RECEIVED!V ***

Ms [redacted] ,Regarding the above referenced complaint, the client was issued a full refund of $on Nov13th[redacted]

Revdex.com: I do appreciate the help you folks gave me I assume this is resolved as far as I am concerned, but I wonder about other "customers." Thank you very muchI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, T [redacted]

Please inform the customer that refunds can take up to days to post to their account If they have not received the refund my May 1st please let us know and we can investigate what is wrongClient Service Management

Revdex.com:
I do appreciate the help you folks gave me. I assume this is resolved as far as I am concerned, but I wonder about other "customers." Thank you very muchI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
T ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[SILENCE on business part, which means its a legitimate complaintPLEASE broadcast it & kindly pursue the matterDISGRACE THEM, as they are attacking seniors with offers & snaring them online via the internet to be paid only via credit-cards.
Regards,
*** ***

Hello,We do apologize for any inconvenience this may have have causedWe have refunded Ms.*** in full - Please allow 7-business days to reflect-05/16/11:42am By *** G - Refunded - $Trans-ID: ***05/16/12:31pm By *** G - Refunded - $Trans-ID:
***05/16/12:33pm By *** G- Refunded - $Trans-ID: *** Thank You,Escalation Team