Pure Garcinia Elite

*** ***Pure Garcinia Elite PO Box 25380Santa Ana CA 92799December 12,2016Revdex.com of San Diego, Orange & Imperial CountiesRE: ***We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all our customers.Our Customer
Satisfaction Team has reviewed the information you sent us and have found that Ms*** originally ordered on 11/22/at 11:36pm the trial offer of Pure Garcinia Elite It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be charged.Ms***s 14-day trial ended on 12/06/at 3:02pm, and she was billed the full price and was enrolled in our membership program, as Ms*** never called to cancel her trial“Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Super Healthy LookThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.”At the conclusion of our investigation Ms*** did agree to terms and condition’sWe do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mrs***,Customer has been refunded in full, and all recurring transactions have been stopped, Please see the following notes taken from customer invoicePlease allow to days for refund to reflect on Customers accountAlso no more recurring shipment to be shipped as indicated in
complaint. 01/17/03:16pm By ***-- Refunded - $Trans-ID: ***01/17/03:16pm By ***-- Main Product: *** *** *** *** *** was placed on HOLD01/17/03:16pm By ***-- Recurring turned OFF Thank You Customer Escalation Team

My wife found a website for a weight loss supplement called Pure Garcinia Elite containing Garcinia Camogia, a fruit extract widely heralded by DrOz on television to work miracles for weight lossThe website claimed to be a free trial where you pay the shipping and handling and then pay nothing else for your first bottle of the supplementLittle did my wife know, when you order the day supply, if you don't cancel within days from the original purchase date, you will be charged $87.90, you will be signed up for an auto shipping service and continually billed for the supplementFortunately for us, we have a very good financial institution which put a stop payment on our account and sent us a new bank card to prevent further charges from this companyThey seem to market on hype with little to know real proof to support their claims and use what seems to be very underhanded and sneaky methods to take money from peopleWhen talking to the Customer Support MANAGER at the company, my wife was belittled, screamed at, and insultedThey didn't seem to care about their company's possible wrong doing or the customer's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***,Regarding the above referenced complaint, the client was issued a full refund of $on Nov
13th*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Stating that a day trial starts the date an order is placed is both misleading and disingenuous If a product is to work in a day period, then a true days should be allowed for proper trials This is an underhanded way to get payment for a product that does not have the expected results As far as the reduced rate, I was offered a reduced rate for the FUTURE auto shipments The young lady specifically stated that NO refunds would be given.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company never provided shipping confirmation so I never knew when the ordered shippedIt took the item more than their "days" to ship so I only had the product for two days before being charged the additional $Because I never received shipping or even order confirmation, I never knew how to cancel, where to cancel, or when to cancelThe terms state days plus shipping but they advertise a "free trial" and "days." When I contacted the company, they tried to threaten not giving me my rightful refund if I decided to file a complaintFiling a complaint is completely my choiceTheir are being deceitful in how the deal with customers and how they advertiseA total scam!
Regards,
*** ***

***,
Thank you
for your help, can you please notify that we have refunded her?

Hello,First, I would like to apologize for the troubles and frustration that you have experiencedI want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better We will be issuing a Check today for
the full amount of $174.62. Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future. Customer Service Escalation Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We do apoligize for any inconvenience you may have experienced! We assure you we are eager to make things right! With that being said we have given you a full refund! Please see notes below- Also can the customer please tell us were was she looking when the "free gift" ad popped up? Was this a
*** advertisement orwe do not advertise this way with "free gifts" as we are on a trial basis, you agree to terms and conditions which are a 14day trial and if you dont call within the 14day trial to cancel you are charged full price for the products! Can we get more info as to where you saw this pop up please! It will help us to get to the bottom of this advertisement! 02/05/12:29pm By Christina G - Refunded - $Trans-ID: 397330533102/02/01:18pm By Chad Grendell - Refunded - $Trans-ID: 3973305331 Thank You Customer Service Escalation Team

Hello,We are sorryx to hear a**ut the trouble you have encountered! Rest assure we are eager to help! Please find notes below: Customer has received two refunds previously plus free **ttle as agreed, but we are willing to give the customer two more refundsCustomer agreed to terms and conditions
prior to purchasing, you cant check out unless you check the **x agreeing to the terms. 05/01/12:23pm - *** **- PI Live - cci made vaild threat ..offered free **ttle cust acpt..offered35% cust acpt acc cx05/01/12:25pm By *** **- PI Live - Refunded - $Trans-ID: ***05/01/12:23pm By *** **- PI Live - Refunded - $Trans-ID: ***05/02/12:10pm By *** *** - Refunded - $Trans-ID: ***:05/02/12:14pm By *** *** - Refunded - $Trans-ID: *** Thank You, Customer Service Team

I spoke with *** at 800-309-who stopped auto charge and shipmentsSent un used products to * * *** *** *** *** ** ***. Letter, UPS receipt and charges to our account enclosed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Company charged me $on 5-26-16, 7-1-and again on 8-1- The 2nd and 3rd charges were AFTER I had closed the original credit card number and received a new one Apparently they were able to link to my new card number I did receive one credit on August 4, 2016, for $87.31, but have NOT received credit for the unauthorized charges on May and July 1, Calls I received on August 4th were harassing and threatening After answering several times, I told the man I was going to file a complaint with the Revdex.com and hung up I received additional calls after this that I did not answer and one voicemail stating I would receive a refund and my account would be closed While I did receive a refund for one charge, I am still owed for the unauthorized charges in May and July I have phone records of my calls to and from this company if needed The "recording" of the call where I supposedly agreed to monthly shipments has never been provided because it simply does not exist I repeatedly asked the man on the phone when I placed the original order for $if there would be any additional shipments or charges and I was repeatedly told no I am still owed $from this company
Regards,
***i ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[SILENCE on business part, which means its a legitimate complaintPLEASE broadcast it & kindly pursue the matterDISGRACE THEM, as they are attacking seniors with offers & snaring them online via the internet to be paid only via credit-cards.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
(1) I did take into consideration the Terms & Conditions and did make a phone call to prevent the monthly subscription from being triggered within the allotted timeI received no more news from the business and assumed this was solved (For info: the first shippings were accompanied by an email, none of the others were)I was away from home and ill from January to April so was unable to see the delivered products and, without email notification and with automatic credit card payments during my illness, I did not have any way to know what was happening. (2) I did order the first Garcinia trial-sample and entered a complaint about this yesterdayI appreciate the suggested refund for payments, but there were in fact payments taken from my credit card, each for $ on the dates mentioned in my complaint: 01/03, 01/ 02/28, 03/and 04/29. (3) I adjusted my complaint yesterday when I realized that the business had also charged my credit card illegally for a second product, never ordered by me: Pure Body Elite, also paymentsThese payments also need to be addressed please: $ on the dates entered into the complaint: 01/03, 01/ 02,28, 03/and 04/30.Thanks for helping to get a resolution on all the sums that were scammed from me.
Regards,
*** ***

We have reviewed Mr. [redacted] order which he place at 11:30am May 8.  Our 14 day trail beginnings the day you place the order, so his call came in  2 days later and he was charged full price for the product he received.  Mr. [redacted] was offered a reduction in price but declined the...

offer.

Hello,We are sorry to hear the customers troubles. We promise we are eager to satisfy every customer....

Please see below we have refunded the following transactions, 03/16/2017 11:02am By [redacted] T. - PI Live - Refunded - $86.41 Trans-ID: [redacted]03/16/2017 11:02am By [redacted] T. - PI Live - Refunded - $87.31 Trans-ID: [redacted]04/20/2017 04:53pm By [redacted] - Refunded - $87.31 Trans-ID: [redacted]04/20/2017 04:53pm By [redacted] - Refunded - $86.41 Trans-ID: [redacted]04/20/2017 05:00pm By [redacted] - Refunded - $86.41 Trans-ID: [redacted]04/20/2017 05:01pm By [redacted] - Refunded - $87.31 Trans-ID: [redacted]Customer agreed to terms and conditions and also received products. No further refunds existThank You,Escalation Team

This customer was refunded his money on May 2, 2016
 
Refunded - $87.31 Trans-ID:...

3074057660
 
Customer Service