Pure Primal Reviews (%countItem)
Pure Primal Rating
Address: 13266 Byrd Dr STE 262, Odessa, Florida, United States, 33556-5319
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Continues to ship product despite having returned shipment within their guidelines twice
I want to stop all future shipments and be reimbursed for shipments returned
Have been unable to reach anyone by telephone
Wish to be reimbursed for two times and cancel future shipments
This customer is not affiliated with us. We attempted to search him across all database and he does not come up.
I have tried to contact pure primal multiple times to cancel my order. They will not cancel and continue to deduct $84 from my account repeatedly.
I have tried to contact pure primal multiple times to cancel my order. They will not cancel and continue to deduct $84 from my account repeatedly.
I would like to be refunded for the last 3 months
We attempted to search her across all database and she does not come up.
Please provide us more information so that we can assist you better.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
They send the product to
***
***
Lampeter, Pa. 17537
My bank account is charged $84 each transaction.
I ordered trial but was billed shipping, and then two charges, 84.94, 74.90 I ordered a trial version only
I called Primal to say that I was sending my pills back, as my mom had gotten sick taking them, my box/bottles were unopened, Brittney I spoke to say she wanted to give me back 50% of my money, I said NO, I was returning all of it unopened.she then told me she'd have to charge me the shipping fee, 10.00 I said fine, not so happy about it but better than 50% - so I shipped product back from Delmar, NY post office . I didnt see the charges come off my bill so I disputed them with Barclay credit services. I did in fact by a trial version - but I sent the product (trial) back and I called Barclay and pure primal back - Pure Primal said on Oct 4th I could send the product back and just be charged shipping, but they didnt recieve the product until the 9th - so my "trial" was over and they were charging me the . I said you have the product back, and they said it was to bad, and that I when I asked to speak to a supervisor they said no one was available. I then called back pure primal and spoke to agent ach-035 - he said because I filed a dispute there was nothing they could do about a refund. I am now out 169.84.
I feel that something should be able to be done about this its fraud, and what a racket, they double bill - I just dont know who else to write to - Thank you
I would really like to be reimbursed - Id' be willing to pay the 10.00 for a product, just to have the 159. be returned to my account. Places like this make buying online such a risk.
This response was taken verbally by the Revdex.com:
This account has been disputed and we are not able to give refund once a dispute has been submitted.
(The consumer indicated he/she DID NOT accept the response from the business.)
I disputed the charge, with my creidit card and cc company said there wasnt anything they could do, so when I called back primal - they never said because I disputed it there was no recourse.
I admitted to a trial version, I DIDNT approve the other charges and the woman I spoke to said If I returned the product I would just be liable for the shipping cost. so I did it and apparently that was incorrect.
Its horrible that there are companies out here, I work hard, and feel that I was totally taken. not only did they get all the money for product that I sent back -
If there are numerous complaints on this I am not sure why you cant make them give me back my money.
Upon reading of your discontentment, we want to apologize for an inconvenience but due to a dispute being posted to your account, which prevents us from issuing refunds in order to protect the consumer from accidentally committing fraud when they receive a refund from both our company and their financial institution. Upon further review, it looks like the charge was disputed directly after returning the product, which gave us no opportunity to resolve the return. At this time, we are unable to issue any credits back. We sincerely apologize for your experience and hope this will resolve your complaint.
My 14 year got scammed for the Pure Primal Dietary supplement that was advertised for $9. However the next month her bank is charged with $149.9 more
My 14 year got scammed for the Pure Primal Dietary supplement that was advertised for $9. However the next month her bank is charged with $149.9 more. This is fraud in the name of trial. They are not answering the emails.
I want the company to refund the money back to my daughters account.
This reply was taken verbally by Revdex.com:
The customer has disputed the charge with their credit card compny and their has already been cancelled.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We offer a trial period for our products, where we allow our customers to try our full 30 day supply for only the cost of shipping and handling for a limited time of 14 days. Once the trial period expires, if not cancelled, you are billed the retail price of the product you received. We do not offer sample sizes. The reason we send a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our subscription was created to allow our customers to continue seeing results after the first products they received run out.
Upon reviewing Ms. account, it looks like she purchased her Pure Primal Product trial on 5/18/19- and once the trial period ended, Ms. card was billed the retail price of the products she received. We have no record of Ms. calling our Customer Support Team. We have cancelled her subscription with us. Upon further review of receiving this complaint, Ms. has filed a dispute with her bank on all charges on 6/9/19, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
The company will not accept returns of sealed pills (4 bottles = $300) nor will they provide me with a copy of this policy.
The following items were purchased:
PPK-1 Pure Primal Keto ($84.94) x 2 bottles - shipped on 10/2 & 11/2 (autoship)
PF-1 Pure Primal Forskolin (74.90) x 2 bottles - shipped on 10/2 & 11/2 (autoship)
Order#*** (I don't have the other order number)
Product was paid via my Citibank debit card.
Called on 11/26/19 to cancel. Account was successfully cancelled (operator #408).
I then inquired about the process to return unused, unopened bottles & operator said that they do not accept returns because I didn't cancel during the 14-day trail. I asked to speak to her supervisor and she said that person was not available. I asked her to tell me how/where I was notified that they don't accept returns & she said she couldn't provide me with that. I told her I would report them to the Revdex.com. She said ok, we will provide them with our contract. I further explain that is what I was asking for. she said she couldn't help me and that I should call back. She later said she would escalate my complaint and that a supervisor would call me within 24-48 hours.
I should be able to return unopened, unexpired product. It is questionable that they will not allow their products to be returned, especially at the price I paid. I feel they are banking on people not cancelling after the 14-day trail and they don't accept returns so they can be ensured that they can profit from people not knowing/realizing they are being charged for more product.
To whom it may concern,
We are sorry to read of her dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions to aid our customers in the maintenance of their weight-loss journey. If you do not call to cancel, you are added to our lists and sent new product each month per the terms of the offer.
Looking at Ms. account, we can see that she initially placed her order with us on August 2nd, 2019 for $9.94 and 14 days later she was charged for the initial products we sent her as they are for a full 30 days. We cherish customer gratification so we did go ahead and refund her account with no return required. Her reimbursement totals at $159.84 and will arrive approximately 5-7 business days from the date it was sent to her on November 27th, 2019. We can additionally verify that her subscription has been cancelled as of November 26th, 2019. We would like to sincerely apologize again for the inconvenience this may have caused her and it is our hope that this serves as a satisfactory resolution.
Best regards,
Pure Primal
I paid $9.94 for the product and was later charged $159.84 for the same product and was added to auto ship none of which I asked for or knew about.
* shipping date was 8/28/2019 paid by credit card.
1st I ordered pure primal keto. I was sent a bottle of forskolin also which I did not order. The charge was $9.94. Order#
F
I was later charged $84.94 and $74.90 for the same bottles that I already paid for. Also I was added to auto shipping which I never requested.
What I want is my money back. I dont mind paying the $9.94 as I agreed to that but not the rest. This auto ship when you dont ask for it or even see it as an option is a scam.
I would like to have the amounts of. $84.94 and $74.90 refunded .10/26/19
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 27th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
They are refunding my money. That's all I wanted.
For 2 consecutive months, changes have been debited from my account for products I didn't order or receive. Company has not responded to emails.
Ordered free products with payment for shipping. Ten days later, my account was debited for
Refund of $149.80 for 2 orders of forskolin (not ordered or received) and 2 orders of keto totaling $169.90 also not ordered or received. My account has been charged for a total of $319.70 in the last 2 months. The account detail indicates these amounts were charged by CJEFORSKOLIN.com and CJEGARCINIA.com
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on September 4th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $319.68 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Better resolution than anticipated
Cancelled before product was to be shipped. Still got $84.94.
Placed a trial order on 7/22/19. Went to bank to put a stop payment on 7/24/19. Received an email from the company stating the order had been cancelled. Never received any product and still took $84.94 out of my checking account. Filed a dispute with my bank and the company is stating they shipped me the product but never received the product.
I would like my checking account credited for $84.94 since I never received anything from the company and they still charged me.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on July 8th for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Illegal charge on a product that l did not ordered
They offered a product vitamins asking me to pay for just shipping cost which was about $ 5.00 and l paid l didn't like the product so l did not ordered again and then a few weeks later they charged my MasterCard for $ 84.94 for a product that is worthless,l am 83 years old and $ 1.00 is a lot money to me since l live on my social security which is no much l believe these people are crooks.
They charged me twice for their product they refunded me for one jar which l already sent it back to them l want them to refund ma $ 84.94 for the other bottle
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on August 13th for $4.99. Our records show that your account was refunded on October 2nd. Your reimbursement totals at $169.88 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
l talked to their customer support to a lady by the name of candice and she told me that they will refund my money $ 84.94 within 48 hours 72 hours as of today and they have not refund my money they are just playing games there are thousands of complains from people in my same situation and they are not refunding any money they are making millions of dollars with their scam you should down their operation they are CROOKS
Pure Primas have not refunded my money yet $84.94 they keep cheating people all over U.S.A. making millions of dollars. You should shut down their operations, they are scammers, crooks.
***
11/8/19
I made sure I wouldn't receive auto orders and am receiving them anyway. I am now out over $300.
I am getting orders for vitamins I did not order. At $159.54 per shipment. I can't get them to stop.
I am sending two orders back unopened and want my money refunded.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on July 26th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. There was an electronic error while processing your refunds so we have sent a check for these totaling in $159.84. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Cannot find a way to contact and CANCEL any ties to this company!! Frustrating to have a business that does not provide a way for customers to contact
I ordered the sample of the Keto and Forskolin SAMPLES on 7/5/2019! No where in the process did it show me that I was signing up for automatic delivery and charges. There is no way to contact them. Even the emails are from a do not reply address so I can't reach out either! I was under the impression that it was the samples only. I was charged 3 times for them, and I want my money back!
Refund of $479.52 ASAP
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 3rd for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $479.52 and $159.84 will be processed back to your account approximately 5-7 business days from the date it was issued back to you. There was an error while processing the rest of your refund, so the remaining $319.68 will be sent to you in the form of a check. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Not expected to be subscribed after buying the trial Pure Primal Keto. To my surprised, not only did I get another bottle, but was charged $84!
It seems I am one of many who ordered a trial size of Pure Primal's Keto unaware that of what would follow. I was charged $84 and another was delivered while I was on vacation. I called upon my return and spoke to someone who took the information and kept giving me options to pay less after repeatedly saying I wanted to cancel, unsubscribe. She sent me an email:
Hi M------ M-----,
This is to inform you that your order of Pure Primal Keto has been cancelled.
Please find the summary of your order below.
Purchase ID: ***
Order Date: 07/30/2019
Cancellation Date: 10/02/2019
Then I received another bottle 2 days later!!!! with a charge of $55.22. I would like all payments except trial size offer reimbursed.
I would like full reimbursement except trial size payment.
I purchased a "trial" that you only had to pay shipping for. I did not proceed with the final confirmation continue to be charged.
I saw an advertisement for Pure Primal Keto that had testimonies from Kelly Clarkson and other users of the product. On 6/19/19, I ordered a trial size of Pure Primal Keto and Forskolin and paid $9.95 for shipping. I completed this order on purpose and agreed to that charge (which I now realize was one of the biggest financial mistakes I've ever made). I received a confirmation email and the products. After concerns arising of the legitimacy of the product, I did not order another bottle of the product, nor did I receive any more correspondence. When checking my account, I saw that on 7/3 my account had been billed $84.94, and on 7/4 it was billed $74.90. The products came in the mail later and have not been opened. I looked for a customer service number or email to explain that I did not order this second set. Around this time, I started to receive a huge amount of spam phone calls on a daily basis. On 8/4, my account was billed $84.94, and on 8/5 it was billed $74.90 again. I started the process with my credit card company to dispute all of these charges. These disputes haven't been resolved yet. On 9/4, my account was billed $84.94, and on 9/5 it was billed $74.90 again. I tried replying to the confirmation email, to cancel. On 10/4 and 10/5, I was billed again for the same amount but this time the name of the charge was slightly changed. I can't find a website, customer service number, or email address. I don't know what else to do. THIS A SCAM. I would not have ordered this "trial" offer if I had known I would be continuously billed with no end in sight. I do not want these products or these charges to continue. I want to be refunded for all the charges I didn't order which now totals to $639.36.
I do not want these products or these charges to continue. I want to be refunded for all the charges I didn't order which now totals to $639.36. I do not want to ever be contacted by this "company" again.
Was charged 84.94 on 8/21/2019. Found a number online and was told and emailed I would receive refund. Here I am over a month later and None!
I ordered a bottle of foloskin for $4,99, credit card company informed me of 84.94 fraud charge. This happened 8/21/19. Called company and credit card and company said they would refund me by money. Here it is a month later and no refund. Credit cards company unhappy with me. Very very bad business! Not happy at all!
Refund 84.94 to credit card
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 7th for $9.94. Our records show that her account was refunded on October 4th. Your reimbursement totals at $84.94 and was sent in the form of an e-check. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Charged for 2 more bottles of this *** I didn't order. I want a refund of $84.94 and $74.90. This is a scam! Pure primal Keto and forskolin is junk!
Charged 84.94 on 9/21 and $74.90 on 9/22. I did not reorder either of these pills. I have notified my credit card company. Such a ripoff company praying on people. Nothing in their ad said you need to cancel anything. Keto was free paying shipping and Forskolin you had to buy to get the Keto free. They should not be allowed to get away with this. And Shark Tank advertises this product. Shame on them!
Please refund my credit card.
Looking at Mrs. account, we can see that you or possibly your husband initially placed an order with us on August 7th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Our money was refunded. Thank you.
I signed up for a free trial, "just pay $9.95 shipping" and have since been charged twice for $85. There's no way to contact the business and dispute.
I signed up for the free trial, and was unknowingly subscribed to their product for $85! My bank didn't accept the charges the first time, but I just saw my account summary and this time a charge went through. I can't find anything to contact a business and try to cancel this so it doesn't happen again. Hopefully my bank will reverse the charges.
I don't want to be charged and don't want this product. It's a scam.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 6th for $9.94. Since Ms. has disputed the $84.94 charge, we are unable to issue a refund on this; she will actually be receiving her reimbursement from her financial institution. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
I received there 14-day free trial and then was billed $79.95 on day 10. Customer Service Rep. Sherlan (499) was very helpful and canceling this ripoff company. The F rating is not low enough. I wish I could give the 0 stars..
Charged for products I did not order
I noticed a charge on my bank account that I did not recognize. I did some research and found out it was for diet pills. I never ordered diet pills because due to health reasons I can not take them or I would probably die. I called the bank to dispute the charges but the company states I ordered the pills and they were mailed to me. Now I cant seem to get in contact with anyone. I want a refund into my bank account for the amount charged along with overdraft fees. I never ordered anything, and definitely never received anything and even if I had I wouldn't be able to take due to heart and liver issues. I want a refund for the unauthorized charges.
I want a refund of the money taken from my account along with the overdraft fee.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on September 2nd for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Once the refund is processed I will fully accept the response.
Unauthorized charging of my credit card and very small writing in web site.
Unauthorized charging of my credit card and very small writing in web site. It said in very small writing that I missed stating they gave me free trial for 14 days and then would charge me the entire amount but does not say what that amount is. They billed me for $84 and no way I would have paid that for some pills. Upon contacting them they at first refused to refund my money but I eventually talked them down to a 75% discount. I think it should have been 100%. After further research I found that this company is run out of the US Post Office. When I did a Lexus/Nexus search on the phone number they came up as "No Records Found" This company is sneaky and dishonest and a fraud
I want 100% refund and not the 75% they talked me down to. Total refund of $84.94
Unable to locate this customer in our system. Please provide order ID or more information to better assist with the process.
Thank you.
I received a phone call a couple of weeks ago about a complaint I filed regarding HDN Garcinia and was asked to send in proof of purchase.
Attached are the proof of purchase and the amount that they refunded to me.
If you have any more questions please feel free to contact me again at XXX-XXX-XXXX.
Thanks for your attention,
***
*** Drive
*** XXXXX
We do apologize, but HDN Garcinia is not affiliated with GarGo Enterprises, LLC. Please contact the number that was on your statement next to the merchant information.
Happy holidays!
This response was taken verbally by the Revdex.com:
At this time the Consumer was given the agreed to 75% refund and that is the highest refund we can offer.
No customer service number to call. Charged $168.94 unauthorized to my account. I want a refund!!
On 8/1 I ordered a trial size of pure primal Keto and forskolin. I expected to pay the 9.94 but then was charged 159.84 on 8/15 unauthorized by me. There is no way to contact these people. No customer service number on confirmation emails no valid website to go to. I found the ad on Instagram. I made a huge mistake! I want my name and information removed from them and I want my money back!! But they are so secret they can't be found anywhere.
Refund my money and never contact me again.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 31st for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)