Pure Primal Reviews (%countItem)
Pure Primal Rating
Address: 13266 Byrd Dr STE 262, Odessa, Florida, United States, 33556-5319
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Refused to give Refund
Notified company when I noticed a charge on my Credit card I did not notice. Tried to get refund and they said trial period expired which I was not aware of any trial period. Said I was not satisfied and requested refund they refused
Request full refund minus shipping charges
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on August 7th for $9.94. Our records show that his account was refunded on August 5th. Your reimbursement totals at $74.90 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
I ordered two bottles that were FREE with me paying shipping. I was NOT under the impression I had to pay FULL amount a month and a half later.
So on 7/28 I decided to try out the weight loss pills and ended up ordering them for around 10$ on 7/28. This was for shipping ONLY. They were shipped on 7/31. When I had bought them I was NOT under the impression that I was going to be charged the FULL amount on 9/4 which is 84.94$. On the website it did not state anywhere that it was going to charge me FULL amount 50 days later. I called the number provided in my bank account which is 833-499-0610. They were very rude and could care less about anything I had to say. I called on 9/5 which is today (still currently on the phone). I asked for my refund. They told me they cannot issue one, so then I kept pushing she they said they can give me 35% of my money back; then 50% back. I told them that I wanted my 84.94$ back and they declined. This is a scam I hope no one tries this horrible business they are running because I asked to speak to a manger and they had NONE! I'm still on the phone waiting for a supervisor. (It's beem half an hour since I heard from anyone. Still on hold). My order number is *** I had used my debit MasterCard.
I am seeking a FULL REFUND of 84:94 in my account in 3-5 business days.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 28th for $9.94. Our records show that her account was refunded on August 5th. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
I ordered the free trials and received them in the mail, next week on 8/14/19, I was charged 84.00 no product received to refund.
I have yet to receive any product. I wanted to return it for a full refund, but would like my account credited for the amount charged on August 14.
Full refund
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms.' account, we can see that you initially placed your order with us on August 2nd for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Signed up for the 4.99 bottle and was charged 84.00 dollars
I signed up for the 4.99 bottle of pure keto primaland was just charged 84.00 dollars. When I called customer service they told me I signed up for a 14 day trial and that the bottle I had already received was 84.00 dollars and would not receive a refund even though no where on the site did it say it was a 14 day trial and had to be cancelled or anything at all! She also was refusing to take my card information off the site until I threatened legal action! I just want my money back for something that isnt right and that I cannot not afford my account is now overdrawn!
A refund for the 84.00 please
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms.' account, we can see that you initially placed your order with us on August 21st for $4.99 and 14 days later you were charged for the initial product we sent you. We received a call from Ms. on September 5th where her account was refunded for $84.94 and this will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
This advertised as a "trial" that you only had to pay shipping for. I did not proceed with the final confirmation and was still charged... twice
Billed full amount for Trial offer.Web site does not let you get out, order goes through even though there is no "click to order" screen. On 7/21/19 I responded to an add for Pure Primal Forskolin for $9.95. Then I was asked to add Pure Primal Keto to the order. I didn't want to but there was no way to say no,so I just left the website thinking the order was not placed. I then received a fraud alert from Chase,but since it was only for $9.95, I thougt just let it go through rather than getting a new card.When I received the product it contained not only the Forskolin but the Keto. Again I thought it's just another $4.99( I didn't open the package for several weeks.) When checking my account, I saw that on 8/1my account had been billed $84.94 and on 8/2 it was billed $74.90.Neither bottle has been opened.I called my credit card company and was told I needed to contact Pure Primal which I did on 8/5 . I also had Chase put a block on future charges from Pure Primal. When I contacted Pure Primal customer service, I was told this was a subscription and since I had not cancelled,I was billed the full amount. Needless to say I cancelled immediately and could not get a refund even if I sent back the unopened bottles. THIS A SCAM. I would not have orderred this "TRIAL" offer if I had known I would be billed over $150. 1.) I never actually orderred this product since I left this website before actually placing. the order and 2.I only let the order go through when I received the fraud alert from Chase is because I didn't want the hassle of replacing my credit card (I won't do that again.) I want a refund from this company and to warn others of this scam.
Full refund for second product that was shipped with return of such product. Unopened
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 17th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $319.68 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Pure Primal has given me a full refund and has canceled my "subscription". They handled this promptly and professionally! Thank you
Very Unsatisfied Customer
After paying for a 30 day supply for just the shipping charge I though to myself that is a great idea. Let a customer try their "legit" product and decide if they like it and reorder.
I had a $84.95 charge today and kindly called their customer service office. They kept talking over me trying to up sell me. The rep Petra #186 even said stop talking over me. In the end they will not refund my full amount of the purchase. I would hope sending the product back would result in a partial refund.
I am in the business and the fact they would act like that is appalling.
Shame on this company
Refund in the full amount of $84.94.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 21st for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Trial period & charges thereafter were not clearly stated. Now, I'm unable to get a full refund.
I just got charged over $150 by this company without authorization. I called for a refund which they were only able to give me 75% of. The customer service representative would not let me speak to a supervisor as she said she is the supervisor.
When I ordered the product, it was not clear anywhere, that there was a trial period and that would turn into a subscription if I didn't call within the 14 day trial she just told me about.
Now, my bank is unable to help as well.
I am asking for a 100% refund
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 19th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response & appreciate the end result if a full refund to my account.
I do hope that this company realizes the issue and corrects it in the advertising.
Thank you
Ordered the pure primal keto for $.4.99
And now being charge $84
I can't find any information about them to make a complain, I made the order on July 30 and today ( August 1 ) I was charged $84 .
My order # is
Full refund
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 30th for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
I ordered a free sample of Pure Primal Keto and paid $4.99 shipping. Now have been billed a month later for $84.94, which is not mentioned at all.
I ordered a free sample of Pure Primal Keto on July 31, 2019and paid $4.99 shipping. Now have been billed on September 1st for $84.94, which is not mentioned at all. There is small print I found later that clearly says my credit card will be charged a one time fee of $4.99 for shipping and handling fee.
It does mention after that statement having to call customer service within 14 day but no mention of any specific costs. This is very deceptive marketing, bordering on fraud!
I sent them the following email on September 1, 2019:
Hi,
I found out today you have charged my credit card $84.94 for something. I believe this is a result of the Prue Primal free trial I ordered for $4.99 shipping on July 31, 2019.
The product does not work.
I never wanted any more product
I never signed up for anything further.
CANCEL any ongoing subscription you may think I have with you!
Your web order clearly states there would be a ONE TIME charge on my credit card. Anything further I consider fraud and has been reported to my bank.
I have also reported your fraudulent marking practices to the Revdex.com
I want my $84.94 returned and and subscription cancelled!
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on July 30th for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
This company is a scam, they offer a trail period for their product, however, a person only has 3 days to try the product before they can cancel it.
you receive limited time to try the product before they charge you an exorbitant fee. When dealing with the agents, they often lie and then tell you that there is nothing illegal about their activity. They told me if I dispute the charge,they will deny it. Sounds like they are truly confident in their products.
Full refund instead of the 50% that I was offered. This is a SCAM!
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on August 16th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the resolution I was looking for from this business instead of getting the runaround and arrogant answers from their operators and supervisor.
Unauthorized charge for product, unable to get full refund.
I signed up for a free trial for 2 products. I was then charged 74.90 for one and 84.94 for the other. My bank notified me of suspicious charges. When I called to cancel, they advised they would cancel but no refund would be given. After speaking to them for a few minutes they offered a 50% refund, I declined them offered a 75% refund but wouldn't go any higher. I did not agree to pay full price after a 14 day trial which is what they are stating.
I would like a full refund for both products totaling $159.84
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 12th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
This company offered a free trial for $4.95 for a sample of their weight loss KETO Pills. It is a scam.
Product was purchased by me using a chase debit card which was hit by the company Pure Primal of Odessa, Fl. again in 15 days. When I called the company I got a woman named Keini rep # 262 on the phone. I demanded an immediate refund. She actually tried to tell me that I did not cancel my subscription in the 15 day trial period so I would not get a refund. Then she asked if I would like to purchase more pills at a special offer. I told her that I would be in her office the next day with my lawyer and the police and to get a manager on the phone. She said none was available. I persisted and got an offer of a 75% refund. I again reiterated that I would be in her office tomorrow with the police and suggested she ought to get another job that doesn't consist of ripping off consumers. I then got an email that money would be returned within 3-10 business days. I said that was unacceptable and proceeded to go on this site to file a complaint. I then called my bank would said they were aware of this scam and they would reverse the charges. JP MorganChase. Good people. Use them if you don't
Full credit of two charges made of $84.94 and $74.90 to my credit card. And that they are stopped from scamming more consumers. They use famous people like Kelly Cucculo and Drew Carey to advertise this scam. They should be ashamed to be associated with these people at Pure Primal of Odessa, Fl.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Mr. account, we can see that you initially placed your order with us on August 12th for $9.94. Our records show that her account was refunded on August 27th. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Company misrepresented their charges and I was not provided with a detail of how/when I would be charged. Unable to cancel subscriptions.
This company tricked me into thinking that I was purchasing a free trial and only pay for shipping. It was not mentioned that after a trial period that I would be charged full price. I had to find that our after I was charged and found more info on a shady website. I am still unable to contact this company by phone or email to get a refund and cancel my subscriptions. I was charged 84.94 on 8/23 and 74.90 on 8/26.
I want a complete refund of all my charges.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 5th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $159.84 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded today. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Never ordered anything. Billed Visa card two months before caught it in the amount of 84.94. Got their number from my bank. Did not!!! FRAUD
Caught fraud charges on Visa card. Bank gave me number to company. Called and they said signed up for free trail. Nope. They said they sent an email on like July 3 2019. Never found that email. They offered 50 percent of money back and I say no. Then they offered 75 percent back I said no. They said management would call within 48 hours. Never happened. Two more times they said management would call never happened. Finally after saying I was turning them in they refunded one payment. Asked for other false charge back and they said account was frozen and nothing could be done sorry Bank(visa) filing dispute.
My Bank will give me my money back but they need to go to jail
I order what I understood was a free trial just pay shipping.
Orderd free trial for shipping only and then charge at my bank. unbeknownst that it was a subscription. I called on the 14th day they said I could cancel but they were still taking out my charge. they would give me a 35 percent refund but not all. I cancelled on 14th day but no 100 percent refund they won't do that only 35%
I followed the 14th day cancel as to what they told me but will not give me the refund
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 7th for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the whole amount.
told yo return product by Pure Primal. returned and received email they received it. tried to get my refund by phone. Said no. did not put a # on it
I ordered product. Did not use. Phoned to cancel - they said could not cancel unless I returned it. So I returned it unopened and received an email on August 8th that it was cancelled. They didn't reimburse my credit card so I phoned them today and they said I needed to have a R (something) #
in the return package. They didn't give me any return #. Then the foreign lady acted like she couldn't hear me and hung up. I want my account credited $84.94Purchase ID #***.
I simply want my refund!!
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms.' account, we can see that you initially placed your order with us on July 3rd for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription has been concluded. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Did not give permission to charge my account for a full amount of product Only for a trial , amount .
The add said send for you trial for 4.98 ? Plus shipping and handling then my bank account was hit for 84.94 I did not approve this. I called the company they told me I could only get a redound for 63.75 and they would cancel my account witch was a surprise to me because I didn't know I had an account very underhanded and I think against the law . I contacted my bank and did a dispute They should only have sent a trial amount because that was what was asked for period . Thanks for any help ,in advance
My full amount of money back in my bank account .
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on August 7th for $9.94. Our records show that your account was refunded on August 21st. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Hello I canceled my account on August 16th 2019 and I have I want to return the product. Where do I return it to
Hello I canceled my account on August 16th 2019 Cancelation number CEEDAXXXXXE. I would like to return the Keto diet pills I received and I called customer service and the lady hung up on me after proceeding to tell me for 10 minutes she couldn't find my account after I gave her all the information I had. I want to return my pills have no charges on my account which I shouldn't because I canceled the subscription. Where do I return it because apparently I have 30 days and I got this on August 4th I want answers because I am not paying for this *** that I didn't even use. I also find it disturbing that she tried to tell me she couldn't find my account and the guy the day before told her the exact same thing even after I provided my email my name my zip code the last digits on my credit card and I provided the lady with my cancelation number. I have the email stating the cancellation and I am ***.
I don't want to hear from you guys again I want to return the product with no charges. The only charge I got so far was the 5 dollars for shipping, if I do get charged on my account I want a full refund because I canceled my account on call before the 14 days ended I'm fed up tell me where to ship this product because your customer service is doing nothing for me.
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 30th for $4.99. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $4.99 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
Deceptive subscriptions Deceptive "trial offer" never indicated in the fine print that there would be a monthly charge. No email receipt
Deceptive subscriptions Deceptive "trial offer" never indicated in the fine print that there would be a monthly charge of $79.84. No email receipt sent of charges. Would never have found it if my bank did not alert me of possible fraudulent charge. Called on 8/16 and cancelled subscription *** (confirmation#)but they refused to give full refund. Stated they could only give back 75% percent and if I went to the Revdex.com I would get nothing *** Purposely misleading and deceptive advertising. If full price had been disclosed, we would never have ordered product. Customer service rep could not provide any proof of terms and conditions that I supposably signed up for and was very rude.
Full Refund not 75%
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 30th for $9.94 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $74.90 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Company has dealt with my complaint and I feel happy with the results. Much better than the customer service
I order the free 14 day trial of the Keto. I canceled yet I was still charged 84.94
I ordered the 14 day free trial of Keto. I was not satisfied with product I tried several times to call customer service and either couldn't get thru or the connection was terrible. By the time I got thru my checking account was already charged $84.94. I was told I could only get a 50% refund.
I want a full refund of $84.94
To whom it may concern,
We are sorry to read of your dissatisfaction with our company and would like to offer our apologies for any misunderstanding. Per the terms of our website, we offer 14 day trial periods to give our customers a chance to see how effective our product is for only the cost of shipping and handling. After this trial period is up, they are then billed for our goods that they were sent. We also offer monthly subscriptions which - to aid our customers in the maintenance of their weight-loss journey - if you do not call to cancel, you are added to our lists and sent new product each month.
Looking at Ms. account, we can see that you initially placed your order with us on July 29th for $4.99 and 14 days later you were charged for the initial product we sent you. We cherish customer gratification so we have fully refunded your account. Your reimbursement totals at $84.94 and will be processed back to your account approximately 5-7 business days from the date it was issued back to you. We can additionally verify that your subscription was concluded after you reached out to us. We would like to apologize again for the nuisance this may have caused you and it is our hope that this serves as a satisfactory resolution.
Best,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
They did the right thing by giving me a refund