Quality 1st Basement Systems

I would like to thank 1st Quality Basements for a job well done. The system design specialist Javier *** exhibited great knowledge in respect to accurately assessing what my basement needed. I would also like to thank Mr Esau *** and his team for a great job fine in an efficient and timely manner. I am extremely satisfied.
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Steve was very professional and extremely understanding, he didn't pressure me into committing right away. He walked me through what the problem was in our basement and how they would fix it. I'm happy we decided to go with Quality 1st, they did a wonderful job!

I hired Quality 1st basements systems to level 2 sidewalk slabs. and the slabs were not leveled !!

I hired Quality 1st basement to lift my sinking garage back on June 2018, service completed just this Sept 27, 2018. The company crew never completed the service and the project was not met. Sales person Jeff P mislead me about the actual crew's skills and knowledge of this company crew regards to the product and project. My garage goal was never met, they left me w/ 1 inch lower/sunk. Plus they damage the concrete outside my garage that causes my garage door unable to close. They came back and broke the concrete after 2 mons so my garage would close but left me w/ $800 cost of damage that I have to hired someone to pay out of pocket. I have given this company a lot of patience but at the end they trying to get me out of what I signed for..

We are so happy with our basement. We received the waterproofing and the refinishing service. Our Design Specialist Mike *** was so informative and able to answer every question and guided us through the process from start to finish. Wilver and his crew are the most talented, hardworking people I have ever met. They did such an amazing job I feel like I have a new house.
Quality did everything they said they would do and exceeded our expectations.
I would highly recommend this company.

4/25/2017, I contracted 1st Quality to repair the uneven concrete walkway around my pool.
With two months after completing the work,I notice the concrete started to sink at the deep in
of the pool (creating a lip, were you can trip and fall in this is very dangerous). That is what they where hired to repair, and it wasnt. I called them the part of August for them to expect it, they come
out to examine and acknowledge my claim. The repairmen wanted to wait to the first of 2018, to repair the walk way which I did. MAT 2018, I called their office to schedule an appointment. The appointment was for the first week in June (I believe 7/9/2018, no one came out, or called me) I called the office June 11, and was told it wasn't schedule for any repairs, although they acknowledge my issue. The manager would call me back to correct this matter. ( he never call me ).I called the office June 14
to make another appointment, this time July 9th. And again no came out to the house or call me.
And again the same excuse, I was not on the schedule and the manager will call me.

I agreed to a completed basement refinishing with this company in March, with the expectation that the work would be completed by the time we moved into our new home at the end of May. It is now June 4th and the inspection application has not even been approved. I paid for 50% of the project upfront over a month ago. When I call there company I get put on hold for large periods of time or transferred into peoples voicemail without returned calls. I have been apologized too on multiple occasions by the sales rep who initially sold me the refinishing system, and promised that his superiors are on it and will return my call, but no one has ever contacted me. For the amount of money I agreed to pay, I would expect a better level of customer service and at least a return phone call for a status update. At this point, I want to cancel the whole thing.

My wife and I entered into a contract with Quality 1st on March to have them instal some of their DryTrak along a wall in our basement. Since that time, Quality 1st has cancelled the original appointment we made them and a second appointment we made with them. The reasons given were, for the first instance, they didn’t have the needed material, and the second instance, they ran late on a previous job that day so could not make our scheduled appointment time. Now, in full disclosure, we had to cancel our third appointment since it was on a Saturday we had relatives coming to visit and I’m not about to put MY life on hold for any contractor, especially one that seems as unprofessional as Quality 1st. Hopefully, they show for the FOURTH appointment we have set up with them nearly two months after entering into a contract with them.

I hired Quality 1st Basement Systems to waterproof my basement. I borrowed $14,000 to have the work done. They placed new drains and a sump pump. Now there is just as much water in my basement than there was before the "repairs" were done. Now they want $5,660 more to fix what they didn't fix the first time. There is 2'' of water sitting directly on top of one of the drains that were put under the cement. The water is coming up right through the floor instead of the drains removing the water. The sump pump and drains along the outside perimeter are higher than the cement floor so water coming up through the floor can't get to the drain or sump pump. Water continues to come up through the cement and flooding my basement.The work failed inspection 3 times. Their solution was to re write the "plans" so it fit what the inspectors wanted.

Avoid at all costs!
I'd give less stars if I could. I had contracted Q1 to do repair/waterproofing work on my foundation. Because the foundation is on the lot line, we needed a license from the neighboring property. The license gave them 9 months to pull permits and get in and do the work. They bungled it and were late in getting the permits let alone doing the work. We had to renegotiate the license which cost me real $ and time.
OK, so we get a new license in place Q1 gives a date 4 months off when they can get in. No problems. As the date draws near, we follow-up with them to make sure that all is on track and receive no response not from the sales person, Jeff ***, not from the GM all of which we contacted personally via both phone and email. We tried calling the scheduler and got "oh he's not in, call back after 4:30". We call back at 4:35 and the office is closed/no one answers the phone. I got the same run around trying to call Bob ***, the GM, as well: "He's out this week, he'll be back Monday", call Monday and get "He's out this week." The only communication we get is from the expediter who only says that Q1 changed the architect on the job and that they have to pull new permits. Ok, so we're hustling with the outside expediter Q1 hired to pull new permits quickly. We hear from the expediter that permits are supposed to come out Monday afternoon... the same day that Q1 was supposed to start the job. Still no coherent or meaningful response from Q1. We check with the expediter Tuesday morning what's going on and they let us know what Q1 has put a hold on all paperwork.
Eventually, later in the week they were supposed to start the job, we get a note from Bob ***, Q1's GM, letting us know that both they and their original engineer are under review from the NYC DOB and can not perform work in New York City and as a result are refunding our deposit.
Our interaction with them cost us real money and time and provided no solution. Over a year of time and several thousands of dollars and not so much as an apology or a referral to an alternate provider. My foundation still needs to be fixed.

Quality 1st Basement system signed a contract with my husband and I on repairing our basement. Since the repair needs access to the neighbor's property, we needed court order to permit access. We have worked with Quality 1st Basement System about 1 year to finalize a work date after we obtained the court permit to access. Quality 1st Basement System first delayed significantly on the NYC DOB permit application because they are not fully meeting DOB's requirements (according to them they needed to take additional classes to be qualify). Due to that, we have spent thousands of legal fee to work with the court to get new permit/extension of permit. When we were about to start work per our next schedule on October 23, 2017, Quality 1st Basement then said they could not start the job because they are under investigation of NYC DOB. They did refund our initial deposit after more than 1 year, however, they did not compensate us with that. In addition, they did not return our numerous emails and phone calls when they couldn't fulfill their service on the promised day. Quality 1st Basement systems refused to provide proof that they are under investigation of DOB. They are poorly manage their staffs and communication to consumers in addition to their poor services.

Kenny T set up the original system and it is working great. Working with him now to add on a dehumidifier. Great service.