Quality First Home Improvement, Inc.

More than expected.
The labor staff was very accommodating, friendly, helpful, the supervisor was there over seeing that job was being done as requested.
[redacted] our sales man showed up to make sure I was happy.
And best of all when the gang left there was beautiful design concrete work and no trash left behind. Amen, [redacted].

Review: Have been following up since 04/12 to get them to put the dirt back and make the drains function as intended once cement finished drying from 01/12job

If left as is, a permit would have been required since it changed the hillside water drainage. I've weeded dirt 11 times based on promises of hearing soon to schedule, including paying others since I'm disabled. Redirection of water as left has exposed tree roots risking it falling on my house. Only one of many, many phone calls did someone try to return and did not answer any questions I had asked.Desired Settlement: work finished, debris taken away that was left and something new done to address tree problem. Also, without permission someone came and made one drain useless--fixing that problem also so intended draining can occur.

Business

Response:

Initial Business Response

All work has beren completed to the satisfactgion of Ms. [redacted].

Satisfactory, great job would recommend. Good job on patio. finished in a timely matter. Kind of messy but cleaned it all up when completed.

Great job Quality First... I accidentally messed the paint up and they came out that day to fix the blotch that I ruined. Thank you again, great work!

Review: Redding Sales Manager, [redacted] agreed that the caulking job on the outside of the house was poorly done (sloppy) and that the trim inside under the 7 windows was not completed properly. He told me that he would have [redacted] (also local) see that the caulking was painted in an even line and that the trim work was completed. Due to my husband's illnesses and hospitalizations, I didn't follow up on having this work completed in a timely manner. In December I spoke to [redacted] who came to the house and agreed that he would have a professional painter address the issue on the outside and complete the trim on the inside. Due to extreme weather conditions the work was not able to be done immediately. In the beginning of January I contacted [redacted] to set a date for the work to be done. I learned that he no longer works for Quality First, that [redacted] no longer works for Quality First, and that I should contact the "800" number provided. On Jan. 9 I spoke to [redacted] who told me that the only person who could help me was [redacted]. He had an emergency and "will call me back tomorrow". Having not heard from him, I called again on Jan. 12. I spoke to [redacted]. She told me that [redacted] was in a meeting today but if he is not able to call me today he is available tomorrow and will call me then for sure. On Jan. 14, still not having heard from [redacted] I again spoke to [redacted]. She said [redacted] was not in but she had a note on her computer to remind her to be sure to have [redacted] handle the problem. To date (Jan. 17) I have not been contacted by anyone. I am being totally ignored and am very concerned since it appears the local office is totally out of business.Desired Settlement: Outside: I would like the messy caulking job to be corrected. The caulking that unnecessarily slops over in an extremely uneven ugly line needs to be painted by professional painters as promised. Inside: The white trim on 7 windows needs to be finished. Tan sides on the white molding (where the molding was necessarily cut) is not acceptable. The "kits" used by the installers included custom cut side pieces to be applied to the trim. Those pieces were not used or left here.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will call back if the issue is not resolved by the end of this week.

Business

Response:

We are doing services in the Redding area this week, the week of Feb. 2. This customer's service will be completed by the end of this week.

Consumer

Response:

Customer states: I have reached out to the company to get this resolved four times but no one has contacted me back to get this resolved. I would like them to contact me and set a time so we can get this resolved.

Business

Response:

We have been attempting to contact customer through phone and email to set a service appointment. We will be doing services in the Redding area this week. If the customer does not return our calls and set the appointment, we will be unable to complete their service.

Consumer

Response:

[redacted], from Quality First called me to schedule a time to come and look at my problem.We set an appointment for 2/12/15 between 12:00 and 1:00 with the understanding that if he was unable to locate materials to complete the work on the inside of the house we would have to reschedule. [redacted] called me back to say that he might not have the materials by 2/12; so we rescheduled for 2/17/15 between 9:00 and 11:00 am. I will keep you posted.[redacted]

Consumer

Response:

Thank you for your help, [redacted].

Review: Made appointments to come to my home and they never show up

Over the past 1 year and 1/2 has contacted myself or my husband 3 times to set up an appointment for an estimate on windows. All 3 times they have not shown up, no call, no show, nothing. I have just gotten off the phone with this company and they have no record of an appointment being made? However my husband spoke to [redacted] a week ago and he let her know what had happened in the past she assurd him that it would not happen again so he made the appointment for Saturday 7/19/14 at 11:00am and no one showed.Desired Settlement: I should get my windows for cost.

Business

Response:

Customer was called, was seen and purchased windows this past weekend.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. We are very happy with all of [redacted]'s help ,and I don't think we would have done the purchase with out him. We are very excited to be getting our new windows and can't wait for the final results. Thank you very much.

Professional + outstanding customer service [redacted] colorful attraction did a great job.

Very good. Quality first home improvement has a very nice sales man and the workers did a great install.

Review: On 12-17-2014 I agreed to have work done on my kitchen. we signed a contract and I gave them a deposit on the day work was to begin. 1-15-2015 the CEO called and said the quote given to me was too low by $5,000 and they would not do the job unless I paid 5,000.00 and they would not do the job unless I paid 5K more. I told him we have a signed contract. He would not honor and would return my deposit which they did. There's more not in a nut shell! Thank you!Desired Settlement: I don't know what choice I have. I know I'm only 1 client not. They should not be in business if they do not honor contracts they enter in!

Business

Response:

In that to do the project correctly, unforeseen items had to be addressed, requiring a change order and more money for these items. Our CEO and our Reno Sales Manager both talked to the customer on a conference call and discussed this situation;. The customer decided that the additional cost would preclude doing the work and agreed that in this case, he would cancel his purchase. We would have honored the contract, but with the unforeseen making it impossible to complete the job, per our contract, there would be an additional charge, which would have to be covered with a change order.

Consumer

Response:

I am rejecting this response because: I agreed to let them do the job per described in the contract. I did not add anything else other than what was stated.the sale man who wrote out the contract under bidded the job by $5500. 00. The person who called me stating he would do the job for $5500. 00 more. I said I have a signed contract but he didn't care. I may not be smart but I have common sense. I don't want a contractor who goes into a job losing money. The quality of work would suffer. Yes after they refused to do the job per our signed contract yes I agreed to let them out of the contract. It just shows me that a signed contract doesn't mean anything. I just wanted to let you know what I went through. As far as I'm concerned it's over.

Review: Installation of Solar Panels to a home. Service was listed as a 6 weeks installation completion.The Order was put in on 6/13/2014The company has failed to contact me upon updates or failure of delivery date.After contacting the company I was met by someone that could tell me nothing but they are waiting on engineering even after 4 months of still waiting. I was then Hung up on.A deposit was made for services, witch no services have been met. 4 months is an unrealistic amount of time for a customer to be in the dark and no updates and then met with hostility customer service that can only give you an update of its still waiting on Engineering.Desired Settlement: Refund of Deposit and order cancellation.

Business

Response:

The customer was kept appraised of the special engineering for his project which was required by the building department. Unfortunately, all companies are at the mercy of companies which do engineering, as their schedule does not always meet our schedule. Per our contract, the installation timing of any project is subject to the timing of external forces which are required. Quality First has and is meeting their requirements on this project. See attached notes.

Quality First Home Improvement

6545 Sunrise Blvd #206

Citrus Heights, CA 95610

Phone: [redacted]

EXCELLENT I would recommend QUALITY FIRST for every home improvement you choose.

Review: I want the Revdex.com to be aware of this significant negligence regarding the installation of our door and door frame by Quality First Home Improvement, and the lack of any response to date beyond sending a representative out to review the damage and take pictures. Around 11/2011 a steel door, threshold, and storm door, with a wood door jamb to be reinforced with a secured steel backing plate for protection from door kick-in attack, was installed by this licensed contractor. 10/23/2014 a door kick-in attack easily succeeded due to the steel backing plate not being properly installed or secured. The improper plate installation directly resulted in easy access to, and loss of, significant cash and jewelry, most not covered by insurance, and theft of personal identification documents. The wood door jamb was shattered and the reinforcement plate was clearly found not reasonably secured to either the door jamb or the house frame. The improper and inappropriate installation of the door frame reinforcement plate resulted in our door frame not being able to resist being kicked in any better than a normal, un-reinforced door frame, and put us, and our belongings, in danger with a false sense of safety and security. The negligence of Quality First Home Improvement in performing this door and door frame installation properly has cost our family significantly, not only through the initial losses and property damages, but having to be hyper vigilant against identity theft for many years into the future.Desired Settlement: Compensation for inspection of all the entry door components for associated damage, restoration of the shattered door frame and any weakened components, including proper installation of a proper steel door jamb reinforcement plate, theft losses not covered by insurance, and costs for identity theft protection for up to 5 years.

Business

Response:

This door was installed properly. When it was kicked in, the frame did not come out, it split. The customer admitted to the fact that he had left his security door unlocked and open. The fact that he had a security door indicates that he did not feel safe in that area. There is no resicential prime dor is break-in proof, all can be kicked in.

Consumer

Response:

I am rejecting this response because: it is unresponsive, inaccurate, misleading, and does not address the complaint or remedies.

The factory fitted door and door frame assembly delivered may, or may not, have been installed reasonably, can't tell without removing and inspecting it, however, the door frame reinforcement plate contracted to be installed to reinforce the lock area of the door frame, to guard against common kick-in attacks, was clearly improperly and inadequately installed resulting in significant financial loss and property damage that Quality First Home Improvement is culpable for and needs to provide some form of recognition, reasonable reimbursement, restitution, and compensation for.

The Quality First Home Improvement reference in their comments to the frame splitting versus the frame coming out is consistent with, and a direct result of, the lack of proper and adequate installation of the door frame reinforcing plate which, with the directly resulting losses, is the focus of the complaint.

What Quality First Home Improvement refers to as a "Security Door" in their response is actually a storm door, not intended, or appropriate, as a "Security Door", and not applicable to the failure of the entry door frame reinforcement contracted for that was improperly and inadequately installed.

Quality First Home Improvement has no insight regarding how safe or unsafe I, or my family, may feel in the area the work was performed, and has no right to make any of the statements or comments cited in that regard.

For clarity, our area, where the work was performed, is considered very safe in terms of all types of crime, and our reason for including the entry door frame reinforcement was general safety and prudence based on the widely known fact that most burglaries start with an exterior door being breached or kicked in, and this can be averted by having such a door frame reinforcement plate properly installed on the door frame. Our storm door was selected to allow options for screen or glass panels to be selected based on the weather conditions, and, although it does have a keyed latch, is not designed or intended to provide any significant security; easily pulled open when latched.

The statements made by Quality First Home Improvement pertaining to no residential doors being break-in proof, and that all can be kicked in is inaccurate and misleading. Addition of a properly and appropriately installed entry door reinforcement plate, such as was contracted to be installed, is capable of resisting all but the most ardent and aggressive kick-in attacks. It is also well documented that after a couple of kicks, if the door and/or door frame do not yield, the burglars will move on to an easier target. The improperly and inadequately installed entry door reinforcement plate allowed the door frame to fail and splinter when the latches broke through in two kicks as evidenced by the boot marks on the door.

It is to the benefit of Quality First Home Improvement that they do not choose to stand behind the quality of their work in this instance. If they were to be standing behind their work, as my belongings were, and as myself and my family have been, they would have been seriously injured by the improperly and inadequately installed entry door frame reinforcement plate that they installed flying out at them, and then been accosted by the burglars who were able to make easy entry due to the negligence exhibited by their company in installing the entry door frame reinforcement plate contracted for.

I look forward to the continued assistance of the Revdex.com to guide this complaint to a mutually acceptable closure, and to assure Quality First Home Improvement is suitably graded by the Revdex.com based on their performance and handling of this significant customer complaint.

Business

Response:

The door damage and installation was inspected. The door was found to have been installed properly. Upon the violent forced entry, it was found that the frame broke where it would have been expected to break, at the weakest point. On all wood frame doors, the weakest point is where the striker plate is mounted. A hole is drilled into the frame for setting the striker plate for the door latch, and the striker plate is mounted with two screws. In this case, the frame cracked and broke at that point and the balance of the frame remained intact. Both the manufacturer's warranty and the Quality First installation warranty (2 years) preclude any coverage for "acts of God or man". This is purely an insurance issure for the customer.

Consumer

Response:

I am rejecting this response because: It does not address the key issue of improper installation of the door jamb reinforcement plate performed at time of door installation, specifically installed to compensate for this type of door jamb failure, and additional evidence uncovered during repair assessments that does not support the company position that the door frame was properly installed.

The door installation included provision and installation of a reinforcing steel plate that was to provide the additional strength to the door jamb at the weakest point.

The reinforcing steel plate was inadequately, and improperly secured by the company, as pictures provided attest, negating the ability of the plate to significantly reinforce the door jamb, and directly resulting in a door kick-in attack to be successful when it should not have been.

Additionally, during the company representative site visit to inspect the installation and damage, due to expanded foam insulation covering the installation on the jamb side, he would have been unable to see any detail of the installation of the actual door frame to the frame of the house, with exception of where the reinforcing plate, screws, that were clearly not substantially in the house frame, and surrounding insulation, had been thrown out due to the inadequate and improper installation of the jamb reinforcing plate by the company.

Attached are additional pictures of the jamb side of the door frame and the total of two (2) screws discovered holding the jamb side of the door frame to the frame of the house, without any shimming or reinforcement, over a significant gap, as discovered after removal of the remaining expanded foam insulation; this is an exterior entry door.

The additional evidence indicates improper and inadequate installation of the door frame as well due to the large, unshimmed and unsupported gap all the way down the door frame, the minimal number of screws holding the frame in place on the jamb side, and the resulting amount of actual screw thread, from the screws used, actually connecting the door frame to the house frame on the jamb side; ~1/4 inch of actual screw penetration into the frame of the house with over half the screw length totally unsupported between the door jamb and the house frame.

Based on this additional discovery, the company claim the door frame was properly installed cannot be considered accurate by any reasonable or professional metric.

Between the inadequate and improper installation of the doorjamb reinforcing plate, which the company keeps failing to address, and the newly discovered inadequate, improper, and unsupported installation of the door frame to the house frame on the jamb side, it would appear the expanding foam insulation has been what has been holding most of the door frame in place to the house frame.

The company needs to step up and acknowledge they did not properly install the reinforcing plate, as well as, now, the door frame, and, at a minimum, provide compensation for the damage resulting to the door frame, and for its proper correction and restoration.

Review: Salesman [redacted] signed the contract with me on October 23. Took $490 deposit, no one ever contacted me to do the job after my calls & message

The salesman came to my house on 10-24-13 and sold me an entry door and a bay window for the kitchen for the sum of $4,414 with the deposit of $490, which they took from the credit card.

The contract says that the job completion is by November 18, 2013. They came to do the measurements but never came back with the final product. They don't return my messages and phone calls.

Invoice# [redacted] and [redacted]Desired Settlement: I would like my deposit to be returned to my credit card

Business

Response:

The installation was to take place 11/18/13, +/- 20 days, depending upon product delivery from factory. THe door was received on 12/4/13. We have left voice messages attempting to set the installation since.

Business

Response:

The installation was to take place 11/18/13, +/- 20 days, depending upon product delivery from factory. THe door was received on 12/4/13. We have left voice messages attempting to set the installation since.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Unfortunately, the information provided by QF is false and inaccurate. I have a print out from my At$t bill from end of November till now, and there is exactly one call from QF which was made almost 3 weeks after the date of completion stated in the contract (i only have one phone number). From my end there were 5 calls made to them to inquire the status of my order, and 2 calls to a salesperson who provided the ill fated service. I also attempted to send an email to the address provided on their corporate site, but like everything they offer, the email address didn't work. I have a copy of a bounced emails as well. I haven't received as of now any registered mail what so ever, and it's surely doesn't take a week to get from Sacramento to San Jose.

QF is an unreliable, bordering with fraud type of business, who's practices need to be examined closely. I deeply regret the time I fall to their marketing phone call and in this trap. I would appreciate any assistance from Revdex.com to get them out of my life.

Merry Christmas

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Unfortunately, the information provided by QF is false and inaccurate. I have a print out from my At$t bill from end of November till now, and there is exactly one call from QF which was made almost 3 weeks after the date of completion stated in the contract (i only have one phone number). From my end there were 5 calls made to them to inquire the status of my order, and 2 calls to a salesperson who provided the ill fated service. I also attempted to send an email to the address provided on their corporate site, but like everything they offer, the email address didn't work. I have a copy of a bounced emails as well. I haven't received as of now any registered mail what so ever, and it's surely doesn't take a week to get from Sacramento to San Jose.

QF is an unreliable, bordering with fraud type of business, who's practices need to be examined closely. I deeply regret the time I fall to their marketing phone call and in this trap. I would appreciate any assistance from Revdex.com to get them out of my life.

Merry Christmas

Business

Response:

Customer called Dec. 26 and said she had received letter. Installation is scheduled for Sunday Jan. 5th. Customer was given a discount for her disatisfaction.

Business

Response:

Customer called Dec. 26 and said she had received letter. Installation is scheduled for Sunday Jan. 5th. Customer was given a discount for her disatisfaction.

Roofing crew performed their work in a most professional manner. The quality of the job was excellent. The local building inspector stated that this crew does proper installations.

Review: Sales representative cut across my lawn and knocked on my door at 7:30 pm on a Friday night. When told to go away due to the time, he became beligerent, called my wife a horse, told me to "Control my [redacted]" and threatened to hit me. He was so loud that 4 of our neighbors came out.Desired Settlement: Company needs to answer for their employees conduct and owe my family an apology.

Business

Response:

The company , and I especially, express our most sincere apologies to this family for the actions of our representative. The representative has been terminated by the company for totally unacceptable actions. This household has also been placed on our Do Not Solicit list. The department head for this division has also personally contacted this family with his apologies.

The guys were great, love the windows and slider door.

Efficient work, solar tubes are great. Perfect for giving our house extra light.

Review: My husband and I contracted Quality First to install a new roof and gutters on our home. The job was completed in February 2014 and we paid the bill in full ($14,500, including an upgraded warranty). A few months later, in early May, my husband noticed that the new chimney cap that was installed had blown over and was hanging on the side of the chimney. A representative of Quality First came to the house and collected the chimney cap and stated that it would need to be reinstalled (which would be done at a future date). After multiple calls for updates, we were continually informed that the chimney cap would be replaced when the company was back in our area. It has been nearly a year since this matter occurred and Quality First has not followed up to replace the chimney cap. Again, we have called the company and the sales rep involved in the sale multiple times seeking a resolution to the matter.Desired Settlement: I would like Quality First either to re-install a functioning chimney cap or provide a refund of $160 (the amount quoted by a chimney repair company to install a universal chimney cap).

Business

Response:

The spark arrestor was installed for the customer on 4/29/15 and the customer signed off as satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: No response after verbal and verbally left telephone messages.

In Mid Feburary started having problems with solar system tripping it's own circuit breaker. Same month had noticed that the solar system monitoring system was not working properly. Contacted [redacted] and he verbally stated that he would have an electrician come out to repair a possible faulty circuit breaker, nobody ever showed up. Contacted [redacted] again and he stated he would personally come out and take care of the problems, again nobody showed up. Desired Settlement: The only settlement I am asking for is the solar system and all of it's components work as advertised, and if not be replaced.

Business

Response:

Business' Initial Response

Friday, May 3rd, [redacted] met with Mrs.[redacted]. The service to replace the breaker + any other adjustments, is set for Wednesday, May 8th.

Above average, excellent work. Thank you quality first home improvement for the great work completed.