Quality First Home Improvement, Inc.

Review: On 9/25/2014 contract w/First Quality was signed for a new roof. By 10/1/2014 it was all done according to permit. But according to the salesperson I would have considerations to my plants. That didn't happen, they would clean up all debris, I'm still picking that up. When they damaged the plywood, they told me to pay for new, I declined. The nails they used for the new composition shingles were sticking out through the plywood and all the way through so when you stood underneath and looked up the eves you could count every nail, which had been used. When I complained about it, I was told that was not their problem, since I should have bought all new plywood to begin with. Well guess what, they NEVER told me that. They finally agreed to come out and take a look at it right before Christmas, but once again I was told ,when they called Dec.24th that it was not their problem, and they would not be coming out. They had looked the eves over before they started anything, and I was told it was in good shape, they did not find any dry-rot, well after, I declined to pay for the plywood that they had to replace because they damaged it, they found some up on the peak of the roof. I feel like I was grossly taken advantage of, being that I ended up paying $14919.- plus another $200.- for them putting the wood up by the peak. Cash price.----Contractor lic. #875772. Inspector past the work, but never looked under eves nor did he go inside to check anything. Have had to hire somebody to paint under eves and also the trim on the peak, because I just could not ,eave it like that. It is now slowly starting to look like it was supposed to have done, when they were done. But it is sad that I have to sit here and complain about them.Desired Settlement: Pay for the paint brushes and other supply that I had to go out and buy because of this.....My rosebushes will recover, they always will......

Business

Response:

All the service work has been done for the customer. We are providing the customer with a $299 gift card. Customer stated that she will withdraw her complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I had already, when they came to my door last Friday 1/23/15, told them that as soon as I stood with the gift card in my hand , I would close the complaint with you people.

Review: TexCoat installed by Company has failed on my Patio Cover 3 yrs running and now they will not f/u for repairs promised by their representative

Letter sent to: Mr. [redacted]

Quality First Home Improvement

This letter will constitute my formal demand that Quality First Home Improvement(Company) honor its warranty for the TexCoat applied to my home & patio cover at [redacted] CA. Your CA Lic No is XXXXXX, and your registration no.XXXXXCA

My home is located in the [redacted] Country Club in [redacted] Therefore, the Architectural Committee is very strict in what product materials & colors can be used on our million dollar + homes. In this case, they required the Company to match the [redacted] on the walls and Soffits and to add a compatible color for the patio cover structures which had previously been a natural wood color. The project was completed in October 2009. Your contract numbers include XX-XXXXX and XX-XXXX.

Since you and your staff are refusing to return a total of some 15 calls in the past 30 days,I am filing a formal complaint with the Revdex.com & the CA Contractor's License Board.

It is unfortunate that you have forced me into this position. I had in in the past been very pleased with the overall job as far as the appearance and performance of the product, as well as the professionalism and courtesy of your staff.

As you are aware, the problem has to do blistering and bubbling on the extensive patio cover structures that are attached to my home.You will note that the importance of sealing and protecting the wood patio cover from future maintenance was specifically called out in the contract under "Special Instructions"

Your project on my home was completed in early October 2009.Within a few weeks, bubbles & blisters began to appear on multiple surfaces of the wood patio cover,including the main support beams, the double 2x8" rafters & the redwood lattice on the top. When I brought this to the attention of Quality First, by mutual agreement, we agreed that it would be wise to wait for dry weather to correct the problem.

Therefore, in the summer of 2010, the [redacted] sent two members of the crew that did the original installation, [redacted], the supervisor and Gabe to scrape and repaint the patio cover. Unfortunately, the problem has re-occurred multiple times since. Both in the summer of 2011, and again in 2012, the Company sent [redacted] & [redacted] to correct the problem.

The problem is again in evidence. When I reported that to the Company, they sent a rep to my home in May. Next, [redacted] came out to take photographs to document the problem. Then, [redacted] met with me at the property on June 5 at which time he took additional photos and agreed that the problem must be corrected. He then sent [redacted] out to meet with me in the second week in June.Rather than just scraping & refinishing, [redacted] recommended that the main structural beams be faced with a ½" new wood overlay. While I was skeptical of this solution, I told both [redacted] & [redacted] that I would agree to the Company attempting that construction, so long as it did not affect my warranty. [redacted] stated to me that he would order both the wood & the coating materials immediately & the repairs would begin within two weeks.

Since that time, I have left 12-15 VM's for [redacted] 3 messages for you. No one is returning my call. Hence, I have no choice but to file these formal complaints & if necessary proceed with having another contractor make the repairs and pursue your bond and/or reimbursement through litigation.

You have absolutely no legal position to fail to honor the TexCoat warranty. Since the problem occurred within weeks after completion of the job and you have acknowledged that it is the Company's responsibility by having your crew attempt to correct the problem during three consecutive summers I will easily prevail.I have one additional problem that has appeared in the last few months. As [redacted] noted,it appears that rust is bleeding through the TexCoat on the stucco corners on at least three lower areas of my homeDesired Settlement: I want the company to honor their Lifetime Warranty and continue to repair the affected areas, both on the patio cover and the main structure of my home, that is now appearing to have rust problems leaking through the coating.

Business

Response:

Business' Initial Response

Company state the project was completed last week, and they have since received a complimentary letter from the consumer with gift cards for their staff.

Review: The contract, No. 01-[redacted], said "Quality First to provide and install custom exterior coating system...Rear wall -- all sofit & facia 4 sides including front entrance." It was supposed to start the beginning of November and finish the beginning of December. Here it is the middle of January and I am still waiting for the sofit and facia work to be completed. The sofit and facia have been primed and for two weeks I've heard that the people doing the work were coming by to finish. But they never show up. Anything else I can do to get the job done?Desired Settlement: Since the job is very close to being completed, I would like them to complete.

Consumer

Response:

In reference to complaint ID [redacted], I find their resolution is satisfactory to me.

This issue has been resolved. I would like to close this complaint.

Sincerely,

Review: Quality First Home Improvement Inc, made a contract their Salesman & Project Coorinator calculated of solar panel needed for the power source I need to meet the electric power my resident use per month. They assured me that my main service panel will pass the city inspection and PG&E Inspection and I agree to the contract. They installed the solar panels on April 2, 2014 and on April 7 City Inspection failed and PG&E said main cable is not acceptable for the solar panel installed. Inspector said main panel need to be upgraded to meet requirement of city code and PG&E. End of April 2014 no response of what they are going to do. On July 3, 2014 I finally hear from them and asked their V.P. of Operations [redacted] what are they going to do to fix the inspection failure. I send e-mails on July 16, 2014 to get response about this and no answer. July 17, 2014 sent e-mail to [redacted] that their crew came out to my home to check out my service panel. No response of what Quality First is going to do. Called them on phone, only voice message. Now 5 months later when their city permit is to be expired on Sept. 20,2014 then I get contacted by them. Now, 6 months later they contact me for payment of service done on April 2, 2014 with notice of Pre-Lien. As a consumer, Quality First Home Improvement Inc should finish the contract and pass the City Permit Inspection and PG&E requirements. Quality First Home Improvement Inc.did not make any effort to correct the failed inspection of main service panel. Sent e-mail to [redacted] on 10/26/2014 to solve this issue and no response. Since they did not answer me about correcting the upgrade of service panel. I, the homeowner is paying the upgrade expense out my pocket to upgrade main service panel to pass the city and PG&E inspection.I am willing to pay the difference, if they minus the expense I have paid out to complete a contract they never finish. Today is Oct. 30, 2014 and still no response of my offer.Desired Settlement: I just want Quality First Home Improvement Inc. minus my expense of upgradeing my main service panel which they failed to correct. As of today I am the homeowner that is finishing a contract that Quality First never completed.

Business

Response:

The panel upgrade was never a part of the contract, as at contract time, there was no evidence an upgrade was required. Per contracting procedures, a change order is required to add to an existing contract. The customer agreed to a change order but refused to sign it, consequently no panel upgrade was done. The customer also too Quality First off the permit and put himself on, the permit did not expire. Quality First performed its obligations as required. See attached notes.

Consumer

Response:

About my complaint #[redacted]. Quality First Home Improvement Inc.response to my complaint to Revdex.com. I read their notes and there are some things I want to correct in their response. I only heard from them in July. I never received any contract to sign. [redacted] did come over my place in April after the inspection failed and he was trying to figure out how to work the panel upgrade. [redacted] said he will get back to me and I never heard from [redacted] cause Quality First sales person [redacted] said he no longer work there. Quality First claim they send me e-mail about pg&e upgrade and I never did received anything. I didn't hear from Quality First till July 3. It was only [redacted] and me and there was no [redacted] there on July 3. After July 16, their crew came over my place and just look at the meter and cable to see what size and that was it. No response till Aug then I couldn't wait any longer and decided to finish the project. I just to make it clear I didn't receive any e-mail from [redacted].

Review: I hired quality first to replace my driveway and porch. During the demolition phase I noticed and brought to the attention of the job foreman that I was not happy with the foundation work. He assured me it was the correct way to lay a foundation for a driveway. I stated sufficient gravel and base rock were needed for a proper foundation. He did not agree. I contacted the home office for a ruling. The job coordinator agreed with me on this issue. The next day the crew dug a hole and put down a foundation of base rock. However, they did not compact it correctly and there was no gravel laid down. They did not complete the demolition of the porch. The footer was demoed to ground level. I had requested that the footer be completely replaced. They scraped up a small amount of base rock from the driveway and used it for the porch foundation. They did not compact this either. They then poured concrete on top of the old footer and ground. When asked about this I was told the concrete was a special mix, it did not need foundation material. Within a few day's I started seeing small cracks at the stair joints and porch. I am now seeing a single crack forming on the main driveway. All cracks accept two are getting longer and/or slightly wider. I have contacted quality first a minimum of 5 times. I have had multiple visits from there representatives to discuss these issues. The outcome of these visits/conversations was: cracking is expected and they are only responsible for a crack when it's width exceeds the width of a quarter. I have since spoken with the president of the company. He assured me that we will work together to resolve this issue. He is sending his VP to investigate.Desired Settlement: I would like to see the drive way and the porch re-done to my satisfaction. A foundation of gravel 4" thick compacted and a base rock of 3" thick compacted on top of the gravel. Then re-pour all of the concrete. This should keep the concrete from cracking.

Business

Response:

We have spoken with the customer. Our VP of Operations is scheduling to meet with customer after the customer returns from vacation on May 8, 2014. Complaint will be resolved upon meeting.

Review: Did not receive the quality and scope of service contracted for.

Failed to replace existing walkway to same dimensions. Attempted to install concrete without dobe blocks Mr is a licensed civil engineer and discussed specifics of project in detail with salesman including dobe concrete pour delayed waiting for dobe blocks. Concrete laid up to existing landscape edging in some areas the concrete was allowed to pool told that the existing landscape were not permanent structures homeowner offered to remove landscape material in advance told not to. Homeowner opened garage door three or four feet to protect door concrete splashed on door causing damage to garage door. Used hose to clean out 5 gallon bucket waste concrete pooled and hardened in the planter against the brick wall causing damage to the wall. Concrete adhered to brick wall & front of house. Debris including buckets wood nails cigarettes cans & bottles left in planters bushes & lawn. No effort to collect nails as every few inches there are nails surrounding concrete in ditch where forms were & scattered across yard. Failed to protect wet edges of concrete from damage during forms removal resulting in chips to fresh concrete & spillover at edges where stress cuts were made. Demanded cash payment on completion contract did not specify cash arrangements had been made to pay by credit card. Insisted cash must be paid leaving homeowner with an angry contractor at home that would not accept a credit card had to return to work and was worried about leaving angry contractors on site paid by check $12,000. Previously transferred $12,000 from checking account to credit card account had to deplete checking account to cover check 90 days before credit card company will refund credit. Salesman & foreman said homeowner to wait 2 weeks to use driveway. [redacted] called Mr at work day before wanting to come back to seal concrete & collect the balance of $525. Mrs called [redacted] back, left her number and stated she wanted to discuss the defects to the concrete prior to any additional work, offered to meet [redacted] at the site. [redacted] showed up next day while homeowner was at work. Mr called at 2:30 (message), a request was made for him to come to the property before they would seal it, as they required final payment, Mrs was not called. Mr arrived after the contractor had left finding the concrete had been pressure washed. There were areas on the concrete where the spray had caused chipping to the surface layer of concrete dust evident on the surface tire tracks evident in the concrete (dirty tracks from road). Mrs called [redacted] left a message complaining about his failure to call repeated her earlier concerns and voiced new concerns over what appeared to be an incomplete pressure washing damaged surface & concrete dust on the surface. She specifically stated that she did not want anyone doing any future work at her property without speaking to her first. Later that evening [redacted] showed up at the house to apply the sealant [redacted] did not call or knock on the door. Mr & Mrs approached [redacted] explaining their concerns. [redacted] apologized and stated that the edges should have been coped the debris should have been cleaned up and the spillover should not have occurred. He could offer no suggestion to the missing concrete along the edge of the walkway he could not see how they made that mistake as it was obvious that what was laid did not match the footprint for what had been there previously. He offered to cut the spillover out clean the debris clean garage door finish the rough edges & pitted surfaces remove tire marks & clean brick all before he brushed & sealed the concrete the next day. Next day [redacted] called Mr did not call Mrs. He stated that the tire marks were caused from driving on concrete too soon should have waited 3 weeks. Mr said that he thought water was added to mix while waiting on dobe to be laid mix was weakened causing the pitting & sandy surface to concrete. [redacted] became enraged yelled "we are done" and hung up.Desired Settlement: The contractor did address some of the issues on the day that [redacted] hung up; some of the areas of spilled over concrete had been cut out, but not all of it. Homeowner wants the contractor to mitigate the damage to the surface of the concrete by resurfacing or some other agreeable measure. The areas where the rough edges remain should be sanded or ground down to create a smooth edge. The entire surface once repaired should be sealed. Garage door and brick surfaces should be cleaned. All nails should be removed from the site. The total price should be discounted to a cash price, as the credit card was not honored. The loss of homeowner's time should be compensated. The loss of use of $12,000 for a period of ninety days should be addressed in the same manner that the contractor would address a late payment of ninety days. The contractor should address the disrespect shown to Mrs. as he was given her number but refused to speak with her, my only assumption is that this was because of her gender.

Business

Response:

Initial Business Response

We've attempted to return to the home and schedule power washing and sealing of the concrete. We need the homeowners to be willing to work with us, and let us back on the job site. We'll have an update to the rest of the project soon.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The contractor has not attempted to contact me or my spouse. We have not received any phone calls to our home, cell or work phone numbers. We have not received any correspondence. No one has visited our home, or has left any messages for us at our home. Additionally, power washing and sealing the driveway will not fully resolve the issue, as the issues regarding damage to the garage and brick work, spillover, rough edges and concrete not poured to specifications will need to be addressed as well. We have not shown or even implied that we are not willing to work with the contractor. The last communication with the contractor was terminated by [redacted] who hung up on me and stated "we are done". If the contractor wants to resolve the issue they should contact us. We are willing to accept a reasonable resolution that serves to correct the deficiencies and damages. It is our desire to receive the product that we contracted and paid for, nothing more and nothing less.

Business

Response:

We've attempted to return to the home and schedule power washing and sealing of the concrete. We need the homeowners to be willing to work with us, and let us back on the job site. We'll have an update to the rest of the project soon.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

The contractor has not attempted to contact me or my spouse. We have not received any phone calls to our home, cell or work phone numbers. We have not received any correspondence. No one has visited our home, or has left any messages for us at our home. Additionally, power washing and sealing the driveway will not fully resolve the issue, as the issues regarding damage to the garage and brick work, spillover, rough edges and concrete not poured to specifications will need to be addressed as well. We have not shown or even implied that we are not willing to work with the contractor. The last communication with the contractor was terminated by Rick who hung up on me and stated "we are done". If the contractor wants to resolve the issue they should contact us. We are willing to accept a reasonable resolution that serves to correct the deficiencies and damages. It is our desire to receive the product that we contracted and paid for, nothing more and nothing less.

Consumer

Response:

We have not heard from the company. The company has made no attempt to contact us. The last conversation or interaction with the company was on the day that [redacted] called and ended the conversation by hanging up with the remark "we are done." We are still willing to work with the company and would like them to finish the job.

Business

Response:

This letter is in response to [redacted]' s complaint. I was involved with this project after it's completion. Mr. [redacted] contract was for $13,525.00 dollars with a $1000.00 dollar down payment made at the time the contract was written. This down payment was made upon his Discover Card.

Contract states final payment upon completion for the sum of $12,525.00 it does not state cash or credit card payment, it simply states final payment due. I can not speak for how or why there were issues with the final payment and why Mr. [redacted] states that they demanded a check; we accept credit card pay by phone all the time.Mr. [redacted] with held $525.00 dollars from his payment to insure that we would return to pressure wash and seal his new concrete, which he was told was a courteous seal we provide.

However we have to wait several weeks and need to have good weather to do. This is why it Is a

courteous to the customer.

I contacted the [redacted]s to schedule the pressure wash and seal I spoke with Mr. [redacted] we was

happy to have us come and get this done, At this time he informed me that there had been a mess left behind, I assured Mr. [redacted] that [redacted] would take care of his issue while he was there doing the pressure wash. I received a call the next day from [redacted] that the [redacted]s where upset and that he was not to be there and that he were not to put the seat on. I instructed him to take care of the other issues and that I would Call Mr. [redacted], I contacted Mr. [redacted] at which time he informed me that there were still tire marks in the drive way and that's why he did not want [redacted] to seal. I told him I would send [redacted] back to pressure wash again, and then next day I received a call from [redacted] that the tire marks were not coming off. I drove to the site and confirmed that the tire marks were embedded in the concrete which tells me the home owner drove on the concrete before it had fully curried. I contacted Mr. [redacted] by cell phone while standing in his driveway with [redacted] standing there with me, to discuss the tire tracks. I tried to explain that the tire tracks were embedded and that I was unsure of how to address the issue, only that he should have waited longer before driving on it. Mr.[redacted] became out raged. He stated that he would not allow my crew to pour concrete until dobe blocks we installed and made my crew go get them before the could pour, leaving a concrete truck sitting waiting, there fore they had to add water to the concrete. Mr. [redacted] stated that his son was an engineer and that between them, (his son and he) new more about doing concrete than my crew did. I have been in the construction industry for over 3Oyrs and we have not used dobe blocks for 2 decades. Mr. [redacted] while still very angry and yelling made the statement (so you are saying this is my entire fault and that your company is going to do nothing, Do I need to contact my lawyer) at which time I stated to Mr. [redacted] this conversation is over. I then instructed [redacted] to gather all of our tools and equipment and that we were done for the day. [redacted] was present for this entire conversation.

I find these allegations to be false, I also would like to state that if the [redacted]s were so un happy why did they sign a completion certificate which state all work and materials meets there satisfaction. As well as filling out a customer lobby review form, which the state the crew was great. Not to mention that they wrote a check for final payment.

Business

Response:

[redacted] was able to make contact with Mr. [redacted] yesterday. They set a meeting for 5:00 pm on Monday, Dec. 16th, which fit Mr. [redacted]'s schedule. It sounds as through Mr. [redacted] is happy with the pending meeting. I am sure that we will be able to resolve all issues with the [redacted]s.

Business

Response:

I have forwarded you the email and Service Addendum that I wrote to the [redacted]'s after my 2nd meeting with them at their home. We came to a resolution of the dispute that would leave them satisfied regarding their issues with the work performed. Quality First will honor our workmanship warranty and replace the driveway in the spring of 2014 as written in attached letter to the [redacted]'s. Please close this complaint against Quality First and make active our A+ rating once reviewed.

Thank you,

Review: We signed the contract on 5/16/2014 to have our driveway torn out and replaced with new concrete. On 5/30 the driveway was torn out, and the railing that is used to go up on the front porch to access the house had to be removed for the new concrete. The next day, 5/31 the new driveway was poured and we were told by the foreman that the gentleman from the day before would be out the NEXT WEEK to put the railing back and the garden brick work. He never showed up. After a month of waiting my son [redacted] called the office and left a detailed message for [redacted] about having the railing put back on, and the call was not returned. My son called the company again a week later and once again left a detailed message stating what needed to be done and that they lost a job because we could not recommend them since they had not completed the work. He did not return the call. I finally called the salesman Jasse [redacted] and told him that we were disappointed, and had him talked to my son [redacted]. My son [redacted] informed Mr [redacted] that he was going to contact the Contractors Board and the Revdex.com to complain and a consumers action group, where as Mr. [redacted] said that he would take care of this by talking to his boss and get this done. As of last week Mr [redacted]'s boss hasn't called us nor has Mr [redacted], our railing still needs to be attached to the cement for access, along the driveway dirt has to be put in so nobody trips and breaks a leg, and we still need to have the ornamental bricks that were removed put back in place in the garden. Since I'm 92 years old and my son is 61 and disabled with a bad back and knee, he cannot lift the bricks nor should we. We also should not be liable to fill in where there used to be concrete and fill it in with dirt, and the railing is a law suit waiting to happen. I use a cane to walk just like my son and there have been several times I have grab the railing that is just hanging there that is not attached. I think that if I should get hurt, I would get my money back for what I paid times 3.Desired Settlement: I want the railing to the porch re-attached, along the new drivway where they had the forms there is a trench, dirt must be put in to fill it up and tamp down; amd finally I want the ornamental brick work that was removed for them to work to be put back into place.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

This project was completed over a week ago, and the son of the customer called and confirmed that it was done and done to their satisfaction.

Review: Salesman using high pressure & bullying tactics to get a window replacement deal. Salesman called house 3 times & showed up twice.

Two salesman from Quality First Home Improvement Inc. were walking through my neighborhood soliciting home improvement work. They contacted me to solicit home improvement window replacement. I told the salesman I was not interested. The salesman continued to ask me to let him do a demonstration the following day. I told this salesman "No".

Several days later, on Monday, 07/29/13 I received a morning & an afternoon telephone call from the same aggressive salesman to come to my home to do a window demonstration. Each telephone call, I told the salesman "No" & I was not interested. I told him to stop bothering me.

On Tuesday, 07/30/13 I received a telephone call from a female from Quality First Home Improvement Inc., who was trying to schedule a window replacement demonstration. I told the female that I was not interested & to remove my name from their solicitation list. I also told her I had told the salesman "No" multiple times & wanted this solicitation to stop. She apologized & said she would take care of it.

The next day, on Wednesday, 07/31/13 at 6:15 pm, the same salesman showed up at my door unsolicited & explained he wanted to do an unsolicited window demonstration. I told this salesman that this had to stop & I had told him "No" multiple times.

I asked the salesman why he refused to take "No" for an answer. He strongly told me he wanted do just do the demonstration as he pulled out his blue tooth device from his ear. The salesman was starting to get angry & frustrated, trying to intimidate me. I told him to leave my property & that I was calling the police.

The salesman reluctantly left my property & drove off in a white van, clearly marked as belonging to Quality First Home Improvement Inc.

I immediately called the Redding Police Department & filed a log report of harassment. Desired Settlement: My family & I never want to be contacted by Quality First Home Improvement Inc. salesman or employees. The high pressure tactics are unprofessional & should not be part of an ethical business.

Business

Response:

Business' Initial Response

Both individuals involved have been disiplined and the customer has been put on our Do Not Call

list and Do Not Knock list.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

We are satisfied with the company's response to our Revdex.com complaint by assuring we are not to be called or contacted at our home by company representatives in the future.

Did good job, very satisfied. The installers did a good job without any problem. I like the person who sold us the windows, the sales rep was very nice.

Let me be clear... I have not used this company for any work done to my home. In fact, I had never heard of this company until this afternoon a sales rep. rang my doorbell to try to get me to schedule an appointment for a roofing estimate.

What was so off-putting was the rep's purposeful ignoring of my LARGE sign reading, "No Soliciting" on my front door, at eye level, facing him. When I pointed out my sign and how I do not do business with businesses that are disrespectful of such an obvious request, he began arguing with me that he was not soliciting because he wasn't selling me anything; he was simply trying to schedule an appointment to run estimates. (Lest, anyone wonder why I answered to begin with.. I did so because I was expecting representatives today from another company... ones that I DID invite for an estimate on my A/C unit. )

Um, I'm sorry but I don't play semantic word games. If you've showed up at my doorstep, uninvited, asking me for ANYTHING (thus, the technical definition of solicit), then you are trying to sell me something and blatantly violating my request for no solicitors at my door.

Any company that trains their reps to do that, disrepect and disregard a potential customer's first request, can't be a reputable company. Perhaps if they were more concerned with the customer than trying to make a sale, then they wouldn't have pushy reps arguing at customers' doorsteps. Right next to the "No Soliciting" sign.

When I went to email them this same info above (using the email provided on their website under "contact") I got a bounce back email saying that this email address was restricted and my email was not delivered.

Almost excellent! Few spots in my lawn were messy (not that important)… but besides that it was a perfect job. The concrete is up to par and was a fast job as I wanted it done quick.

The crew are the very best. The concrete crew worked like a real team. Really appreciated Tim coming by to check on the work.