Quality First Home Improvement, Inc.

Quality First has accepted the customer's cancellation and also responded to customer by letter.

We have met with the customer and are addressing their needs.  The necessary materials are being ordered and as soo as the manufacturer delivers them, the problems will be addressed.  The materials are under warranty by the manufacturer and the manufacturer us supposed to handle the service.  Due to the fact that this would take too long, Quality First will be doing the warranty work for the manufacturer as soon as the materials are received.  The caulking problems will also be taken care of at that time.

The service for Ms. Holiday is set for Oct. 12, 2015 at her request.

I am rejecting this response because: I was already on the  dnc list,twice,and they ignored it! I want a  written letter of apology from the CEO!

The Project Coordinator is in continuing contact with the customer.  Upon receiving the materials ordered to complete the service, the completion will be scheduled and all concerns will be cared for.

The panel upgrade was never a part of the contract, as at contract time, there was no evidence an upgrade was required.  Per contracting procedures, a change order is required to add to an existing contract.  The customer agreed to a change order but refused to sign it, consequently no...

panel upgrade was done.  The customer also too Quality First off the permit and put himself on, the permit did not expire.  Quality First performed its obligations as required.  See attached notes.

Revdex.com:
II would like to meet and discuss on Monday between 12:00 to 5:00. I have never seen any other 3rd Party Contractors come here. Would like their information. I still have the old damaged panel and a letter from [redacted]I will meet with the owner.I do not want another salesman or Contractor. I would appreciate it if the Person in charge comes, so there is no doubt of what has transpired. Oh and by the way the tax rebate was also a lie, and my accountant caught that,right away. The form given to me was for 2016. And there was no,$10,000. Rebate as promised.Thank you,[redacted]
I have reviewed the response made by the business in reference to my complaint. Not resolved.

Apparently the party representing the custome did not understand our conversation.  No further obligation meant just that, no obligation on the contract we cancelled, nor anything further that could possibly come up.  Anything previous to that August was vaid and fulfilled by Quality First, therefore payable.

The work required was completed on July 17.  The customer was called to confirm such and she confirmed that it was completed.  Her refund has been approved, which she will receive shortly, if she already hasn't.

This project was completed over a week ago, and the son of the customer called and confirmed that it was done and done to their satisfaction.

We are doing services in the Redding area this week, the week of Feb. 2.  This customer's service will be completed by the end of this week.

This past week, our District Project Coordinator visited this customer.  It was immediately determined that her complaint had nothing to do with the work done for her by Quality FIrst.  Her problem was that her landscaper had disturbed bender board that the original builder had put in....

 Our DPC removed the offending material and disposed of it for her.  She now is happy.

Since the contact with the company in about August of 2012, the company cancelled the August contract with the customer and has not contacted the customer since.  The company has made sure that there have been no new sales or charges to the customer.  If there have been, involving $4,500...

and a fiancé company by the name of [redacted]., that happened after [redacted] left the company and became involved with a new party.  That new party has taken all the customer lists from our company and has been calling on them and selling to them.   The company is also working with the CSLB in conjunction with this issue and has reported the theft of customer lists and sales materials and forms.  The company believes that [redacted] ([redacted]) has made a sale(s) to the customer and provided financing through the aforementioned finance company.

This customer never called the company after completion of the work.  The customer paid for the installation.  In order to ascertain what the problem(s) truly is, our District Project Coordinator, Mr. [redacted], will be meeting with the customer by Tuesday, Feb. 2.  Upon...

determination of problem and cure, the appropriate action will be taken.

I am rejecting this response because:  1.  My boyfriend, and owner of the property, and myself both called the company several times.  We called the number we were given at the time of contract.  We were given a different number each time that supposedly could address our concerns.  Every time we called and spoke to someone, or left a message, we never recieved a call back.  Only once did we recieve a call back, in which they scheduled someone to come out.  A representative came to our house and confirmed that indeed the wrong color was done and that they would most likely have to redo it or refund some of our money back.  He said he would talk to his supervisor and someone would be in touch with us soon.  No phone call or contact was ever made after that time, which was over 5 months ago.2.  We used a credit program through Quality First.  We were told at the time of contract that we would be required to confirm that the work was done to agreement, and before they left the site they would walk through the work and have us sign off.  The day of the scheduled work the project supervisor said he would do the walk-through at the end of the job.  At the end of the first day he said that they would be back the next day to clean up and finish the project, which consisted of cleaning the work site and installing the drain cover.  He never came back, never finished the drain, and never had us sign off on the work.  We recieved the credit program bill the following month and have been paing on a project that was never done to agreement since.3.  We have scheduled a appointment with Quality First to view the site on Saturday, 31 January.  We will allow this meeting but will not change our stance until the company can provide written proof that there was customer sign off on completion of the work.  At this point, Qulaity First has been collecting illegally on a debt for a project that was not done in accordance with State Law.

This customer has been placed on our Do Not Call list.  Proper call procedures have been reviewed with our marketing department and will be enforced. [redacted], PresidentQuality First Home Improvement, Inc.[redacted]  [redacted]

There was a definite misunderstanding on the part of the customer.  He thought that he was told that the walls would be a part of the installation, but they had only talked about the walls.  The walls were not included in the contract, of which he could clearly see.  Nevertheless,...

Quality First has elected to honor the customer's wishes and have ordered the manufacture of the walls for the patio cover.  As soon as the material arrives, the installation will be completed, at no charge to the customer.

We finally were able to contact Ms. Minghelli and have an inspection appointment set for March 16, between 2 and 4.  She is out of town until then. [redacted]

Quality First started working on this service Monday and should complete on or about Wednesday.

Working on the service today, Jan. 5.  Ordering one replacement window.