Quality First Home Improvement, Inc.

I am rejecting this response because:Looking forward to our 7/19/2017 meeting regarding the patio cover and resolutions to the problems thereof.

Quality First did pull the permit and the city has signed off on it from the beginning.  Our sub-contractor was sent out multiple times to address the customer's concerns.  The first time he spoke to the customer and let her know that the panel needed to be replaced but QF does not do...

underground services.  The second time he was there was when her air conditioner went out.  The sub was sent out again and he saw the a/c repair man out by the panel taking the breaker out and then forcing it back in.  Our cub informed the a/c repairman that by doing that, he would bend the bus, which according to our sub, he did.  Our sub told the customer what he saw, and told her that's what would happen.  As of this time, QF is working with the city of Rancho Cordova on revising the plans to match the panels that are on her home.  The original contract called for 18 panels.  When QF couldn't do the 18 because she would need a panel upgrade and we can't do underground services, we reduced the panels to 16 so it would work with her panel size.  Our work was inspected by the city and SMUD and neither has shown any concern as to the quality of our work or her panel at the time of inspections.  It would appear that any arching problems were caused the the bending of the bus bar and the a/c repairman forcing a breaker back into the panel, when caused the bend.  The air conditioning company should now return and make the panel/breaker repairs as they caused them.  Then our customer would have a functioning solar unit.

The customer received our email on Oct. 1.  His refund check has been processed and he should receive it by Oct. 26-27.

Quality First has made repeated attempts since last April to contact this customer, both by phone and personal visits to his residence.  Calls have been made by our project coordinator, the administrative department, the sales representative (including trips to the residence), the sales...

manager, the CEO and the President (myself).  All calls go unanswered and our voice mails do not get return calls.The customer's window order has been in our warehouse since late last March and we have been trying ever since to set up the installation, to no avail.  We cannot get the patio cover and patio schedule, due to lack of his contact.In that Quality First has kept up its end of the contract, it is the customer who is in breach of contract.  We are willing to cancel to contract, but will keep the down payments, even though they do not cover what the customer committed to in the event he cancelled the contract after the recession had expired, and materials were ordered and paid for by Quality First.

Inspection was completed, no roofing leaks exist, consequently, no roof leak water was on the interior of the home.  Quality First is doing minor sheet rock repairs, outside the scope of our work, at no cost to the customer.  Customer inquired about having Quality First do other work for...

him.

We have been attempting to contact customer through phone and email to set a service appointment.  We will be doing services in the Redding area this week.  If the customer does not return our calls and set the appointment, we will be unable to complete their service.

Review: We were initially contacted in the winter of 2015 to consult for new windows. No one showed for the first appointment. We rescheduled and no one showed for the second appointment. We then told the business to not contact us anymore. We have received at least 6 phone calls soliciting roof repair since that time. Although we have stressed we do not want to hear from them anymore they have continued to call.

We do not want any repair to our roof.

We consider this harassment.

The most recent solicitation occurred 6/8/16 at about 1:45 p.m. I asked the caller (no name) to give me the name, phone number and address of the business. She was extremely reluctant to do so. She claimed she did not know this. Eventually she gave me the information but refused to give me the contractor license number.Desired Settlement: Cessation of harassment. Also, for the Revdex.com to reduce their rating.

Business

Response:

This customer has been placed on our Do Not Call list. Proper call procedures have been reviewed with our marketing department and will be enforced. [redacted], PresidentQuality First Home Improvement, Inc.[redacted]

Review: I signed a contract for Solar Panels with Quality First and was told if I decided to cancel this contract, that I would need to notify them within 3 business days. I notified them on the 2nd business day that I was no longer interested in the solar panels due to the fact they did not include battery backups. I received a call only a few minutes after I left the message asking why and how they could get me to stay with them. I told them to send me information however at no point did I rescind my request to cancel my contract. Also at no time was I informed that I would have had to submit this request in writing(Neither the day I signed the contract or the day I requested to cancel it), and was under the impression that verbal cancellation was acceptable. When following up on the phone, [redacted], the Sales Manager said "I agree you should have been informed that it needed to be in writing but I think you should honor your contract". This is not acceptable business practice to leave out information when it is convenience and there is money on the line. I feel that this contract should be cancelled on principal because no services has been provided, I have none of their property, and notification was given.Desired Settlement: Would like the contract to be cancelled officially.

Business

Response:

Quality First has accepted the customer's cancellation and also responded to customer by letter.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We contracted with Quality First (QF) on March 23 2014 to install solar panels on our home. Approximate Commencement date was March 30, with Approximate Completion date of May 15. We paid our 1000 down payment and signed a revised contract with Approx Commencement April 01 and Approx Completion of Jun 01. Through a series of disputes between QF, Redding Permitting (RP), and Redding Electric Utility (REU), a substantial amount of time transpired. We understand this. But as time progressed, we were increasingly left in the dark about changes/delays/progress. We had to resort to vigorously calling them (QF) just to get an update. They finally installed the panels on Oct 31. Thinking the process was done we paid off the contract. But they altered the layout (sadly with our acknowledgement). This required a new blueprint. QF, after several phone calls said they would go face to face with Redding on 18 Dec. We reiterated that the tax credit was a prime concern for us and that time was getting short. That was the last time we heard from them. They apparently have a list of the phone numbers we use, because they all go to voice mail and are not returned. As of this writing (5 Jan) RP has had no contact with them since Nov 03 and REU cannot remember when they last heard from them. REU suggested that we attempt to complete the Permitting process, as we have explained our unenviable position, QF is holding the permit, as well as all owner's manuals, maintenance, etc,.and Redding would not hold that against us.Desired Settlement: We request reimbursement for Nov and Dec (respectively 155.66 and TBD), 20.00 for required stickers to be attached to the cutoff switches, and the tax credit for 2014. Other charges for completing the permit process that QF has not completed. (TBD). If we are able to qualify for a tax credit for 2015 we are willing to forgo that charge. In other words, 1000.00 for Nov/Dec, permitting, and punitive; plus tax credit if necessary.

Business

Response:

During the process of attempting to get the customer's solar installed, the city of Redding required several revisions with the engineering. Had the city addressed all the adjustments they wanted initially, the installation would have been accomplished much earlier. Upon submitting a required engineering adjustment, the city would review and then require another engineering adjustment. This occurred several times. The final adjustments have been made and we estimate completion of the installation on Monday, January 12th.

Review: The patio roof was very expensive - $9900.00. My question to the company has been very simple. Is it possible to have an additional downspout?

I have called numerous times and had to leave messages. There is another phone # (209) 688-2713 [redacted] Nobody ever calls me back. The answer is yes or no and I can't see what the problem is.

I would never recommend them to somebody else - this is soo very rude!! Absolutely not business sense!!

Desired Settlement: DesiredSettlementID: Other (requires explanation)

There is no money involved. Please answer my question.

Business

Response:

Final Consumer Response

Consumer called and stated that the company has completed the job and she is very satisfied. She stated that they did a nice job.

Job well done - no stress - no mess! Job was done - completed on time and no stress - installers cleaned up the mess and was completed, informed on what needed to be done - job looks great and well done!

Review: On the 19th of August the solar panels were installed on my house. Since then I have talked to Michael Vantine the solar asst. project coordinator. To no avail. His number is cell # [redacted]. Office [redacted]

I believe I have slipped thru the cracks.Desired Settlement: I paid $4000.00 for this system and it is still not working. My name is [redacted]

Business

Response:

This complaint really made our VP of Operations unhappy because he personally went to the customer's house and met with him. The installation permit was signed off by the county but SMUD won't sign off on the connection because the panel doesn't have a sticker on it (not our problem, missing when we got there). The only solution was getting a licensed electrical engineer to do a load calculation and verify the panel. Our VP did so and spoke to the customer last Friday. The customer called again this Monday to complain that he thought he was getting the run around and our VP spoke to him again and told him that he wasn't and that our VP should have the letter by today (which is expected). Nothing else can be done, this should resolve quickly.

Review: False reference claim of major business backing.

6/1/2013 Afternoon. Solicitor (Quality First Home Improvement, Inc.) came to my door on foot claimed to be [redacted] preferred contractor. My girlfriend gave them the information needed for someone to show up for an estimate. On 6/2/2013 after thinking through what had happened yesterday she called Costco to find out that they don't not advertize references through door to door solicitors. Please inform this company that their trickery is unacceptable business behavior.Desired Settlement: Never will I use the company for any work. I will inform all I can about their unsavory business practices of using a major company as a reference.

Business

Response:

Business' Initial Response

Hopefully, this is a misunderstanding as the product, Tex-Cote, is a perferred product sold by [redacted] through designated contractors, of which Quality First is one of the few in CA and NV. The Quality First canvassers are being refreshed on proper terminology and proper referencing.

Review: I bought windows for my whole house in 2011, they came with a lifetime warranty. On February 17, 2014 I contacted Quality First for a crack in one of the windows. No call back. Called again on February 18 and was told [redacted], project manager in Reno, would call back. No call. Called again on March 3 and talked to [redacted] who sent a young man to measure the window. Was told it would be 2-3 weeks before window was made and could be installed. No word. Called them on April 2 and left a message that I was frustrated and wanted a call back. Called again on April 10 and left a message. [redacted] finally called, came and measured again. Gave me all kinds of excuses on why nothing had been done yet. I asked him to keep me informed on what was happening. No calls, no contact. I called [redacted], the V.P. of Operations, on May 2 and left a message asking when my window would be replaced. No call back. Called again this morning and left ANOTHER message with [redacted]. My patience is shot.Desired Settlement: I want a window replaced per the lifetime warranty, which was the deciding factor for me to buy my windows from Quality First.

Business

Response:

QF has responded to the customer that the manufacturer ([redacted]) of the window does provide a lifetime warranty against any factory defects. Specifically, acts of God or man, are not warrantied. It is so specified in the [redacted] warranty, as well as again on the QF warranty. QF would come out and replace the insulated glass unit for the cost of labor and materials (about $211 plus a trip charge of $140).

Since then on May 17th, our VP of Operations came to an agreement with the customer’s son that we would replace the unit at no cost, in order to take care of a very dissatisfied customer. That unit has been ordered from [redacted] and we will schedule the installation with the son when the unit comes in.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Quality First has been harassing me with calls since 2011 and within the past 7 months have become increasing aggressive. These calls are often times offering a promotion or calling to see how the work is holding up. I've ended with every single call asking for them to put me on a "do not call" list, but they refuse to honor my request.Desired Settlement: STOP CALLING

Business

Response:

This customer has their name on the DO NOT CALL list, which will be enforced.

Review: 12/8/13 Sunday, 6" of snow & very cold. Young man in Santa hat w/ badge (of co.) & clipboard rang doorbell... trying to set appts. for home remodeling. I say: "No thank you, all I need is a garage" He shoved a "hanger" on door, ran down street to a waiting car, returned saying we do it all! I said "in the snow?" He replied yes, someone will be here tomorrow 10am, ok? to give estimate. I said ok just hang it on the door.

That evening I had 5 calls from them - no messages just open line w/ kid screaming in background.Desired Settlement: DesiredSettlementID: The next morning, calls again - I finally answered & asked them not to call again, it continued thru the week & again on Sunday 2 men came. I consider this harassment.

Business

Response:

The appologies of Quality First to the customer. The individual invilved has been identified and summarily disciplined. The customer has been put on the Do Not Call list.

Business

Response:

The appologies of Quality First to the customer. The individual invilved has been identified and summarily disciplined. The customer has been put on the Do Not Call list.

Fantastic! An excellent job! Our Patio Cover looks great, very professional. [redacted] and [redacted] did a super job - job site was clean as before starting.

Review: Hello,You guys recently did our roof,like many of your other customers you guys did a half assed job.we need copies of cfr1 and cfr2 cool roof req. you didnt provide for the inspector,whom you never called. after weeks of not hearing anything which appears to be your companies mo.we called for an inspection ourselves the inspector says you guys must also provide a ladder. seeing as your companies reputation seems to precede itself I wish I never bothered.Desired Settlement: These guys need to get their act together,this is unacceptable to do this to consumers.they need to provide the required paperwork and ladder and call the inspector asap. There are now 2 inspections left. As far as im concerned if they use up the other 2 they can pay the over $100 for additionals. Seeing as they over charge for their roofing systems this should not be an issue.This can become a positive rating on them if this is rectified asap.

Business

Response:

The customer's roof has been completed and passed final inspection. All problems have been addressed.

Review: I have the Power of Attorney for [redacted], who is mentally challenged. He is a very lonely man and will do anything to have company and someone to talk to. I now have involved [redacted] to help him. [redacted] (a salesman for Quality First) has numerous times come by [redacted]'s home, talking him into a home improvement project. Beginning in 2012,(first time I could document, there was another earlier) a whole house fan was installed, which was double any estimates I received. In early 2013 [redacted] sold a new portion of the driveway to be redone for three times any estimate I received. The fact that [redacted] continued to come, and each time the percent of overcharging increased, shows he was aware of how easy it was to take advantage of [redacted]. In August of 2013, [redacted] came by again, had a contract signed for the rest of the driveway, again three times higher than any estimates I received. At this point I called the company and immediately canceled the last contract. I contacted the company explaining the situation and I received a response from [redacted], the President. In his letter he states, "I have made sure that no one in our company contacts him again. Every job is now considered paid in full, there are no further obligations on the part of [redacted]."The problem is Quality First financed the last project through a third part "[redacted]" and they are coming after [redacted] for $4,500. Quality First drained all of [redacted]'s savings with the first three projects; which is why the last one had to be financed. [redacted] has more than paid for the work he had done. We are asking that [redacted] make good on his obligation and take care of the SST account.Desired Settlement: Quality First to take care of [redacted] account in the amount of $4,500 or negotiate whatever is needed to clear [redacted].

Business

Response:

Since the contact with the company in about August of 2012, the company cancelled the August contract with the customer and has not contacted the customer since. The company has made sure that there have been no new sales or charges to the customer. If there have been, involving $4,500 and a fiancé company by the name of [redacted]., that happened after [redacted] left the company and became involved with a new party. That new party has taken all the customer lists from our company and has been calling on them and selling to them. The company is also working with the CSLB in conjunction with this issue and has reported the theft of customer lists and sales materials and forms. The company believes that [redacted]) has made a sale(s) to the customer and provided financing through the aforementioned finance company.

Consumer

Response:

I am rejecting this response because: Yes, the August contract was cancelled (which I personally did WITH Quality First. The contract we are discussing is from June. As the attached contract reflects, this is a contract through Quality First. [redacted] is still paying on this, and this is what we need paid in full. The last attachment from [redacted] even admits that [redacted] owes, "no further obligations".

Business

Response:

Apparently the party representing the custome did not understand our conversation. No further obligation meant just that, no obligation on the contract we cancelled, nor anything further that could possibly come up. Anything previous to that August was vaid and fulfilled by Quality First, therefore payable.

Review: For the past 4 years persistent phone calls in spite of repeated requests not to call any more. Since last month EVERY single work day!

About 4 years ago, my wife and I stopped by a Quality-First booth at the Santa Clara Home Improvement show, asking for a quote for window upgrades at our home. The quote came in quite high and we decided to go with another company (SKJ in San Jose). Since then we were receiving a phone call from Quality First at least once a month. We told the sales agent (a different person every time) that we had the job done already and asked to be removed from their call list. Every time the person said she or he would do it right away, but nothing happened. Since last month, however, we are getting calls EVER SINGLE DAY. So today I told the sales lady, who called herself a "manager" that I would file a complained with the California Revdex.com, to which she responded: "Go right ahead!". That was the last straw. PLEASE, help us: our answering machine shows a different number every time, so we simply do not know who's calling, so we take the call.

Tese people should be persecuted for abusing the First Amendment!Desired Settlement: Just make them stop: Cease and Desist! I am sure we are not the only ones complaining.

Business

Response:

Initial Business Response

The customer has been put on the do not call list and the offender has been disciplined. There will be no more calls.

Final Consumer Response

Thank you very much for your help.

Happy Thanksgiving!