Quality Mark

This letter is in response to your letter concerning MrLarry M***, Complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that MrM [redacted] experienced.Mary Y***, Circulation Support Specialist, reviewed the history of the account Ms Y [redacted] telephoned MrM [redacted] and has been able to explain some issues regarding billing and agreed to honor MrM***’s request MsY [redacted] applied three (3) free months credit to his account (this only applies to the subscription rate; any credits or charges are not included in the credit given) and has also adjusted the rate at a special rate for months following the months credit to account.Mr M [redacted] was agreeable to the compensation of the three months credit and following special rate for six months MrM [redacted] was amiable to the resolution to this matter MsY [redacted] has also provided MrM [redacted] with her direct telephone number: [redacted] and her email: my [redacted] , if any future questions or concerns should arise

This letter is in response to your email concerning [redacted] (complaint# 12693404) Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] has experienced with late deliveries of The Arizona Republic We truly appreciate Ms [redacted] business and readership Our partner in charge of delivery in her area, Dave *** with DGV Distributors, is working with his carrier in order to improve delivery times, and will reach out to Ms [redacted] to address her concerns If she has any further questions or concerns about her newspaper delivery, we ask that she please contact SrDistribution Director Brian [redacted] at [redacted] Sincerely, Gannett Publishing Services

This letter is in response to your email concerning Regina K [redacted] (complaint [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MsK [redacted] r experienced with her newspaper subscriptionMary Y [redacted] Customer Support Specialist, spoke with Ms K [redacted] on March 30, to explain that she was not owed a refundHer subscription account had a balance due that has been removed She will receive a letter confirming this resolution If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Tonda H [redacted] (complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations MsHugill experienced with the receipt of calls and mail solicitation Olivia Y [redacted] Consumer Solutions Center Supervisor, has confirmed that all of her contact information has been added to all of our Do Not Contact registries and she should receive no further contact from The Arizona Republic If there are further questions or concerns regarding this complaint, please feel free to contact Olivia directly at [redacted] or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Duncan K [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Tonda H***

This letter is in response to your email concerning John S [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MrS [redacted] experienced with his newspaper subscription We contacted MrS [redacted] on October 3, 2017, to assist him with his billing concerns His subscription has been cancelled, and he will receive a refund for $plus tax in approximately business daysIf there are further questions or concerns regarding this complaint, please feel free to contact Consumer Solutions Center Supervisor Olivia Y [redacted] directly at ###-###-#### or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

I do not accept the response of the businessThe AZ republic contacted me and I provided them with the information I wanted in the obituary and now they have the audacity to want to charge me for an online obituary when the legacy had one up at no cost that's crazy that is absolutely absurd this whole process with my brothers death has been ridiculous who on earth charges for a article on line I could have set up my own website at 90% the cost of what there not charging but trying to rip me off for Now they taken the one that was up that at least said that my brother had passed and now there's nothing up so friends or family members who are looking for info now have nothing ever since my brother died they have been trying to nickle and dime me I could see paying or even for a simple online but to charge basically the cost of cremation is crazxyI ASKED THEM TO SIMPLY REPLACE THE ONE THEY PUT UP WITH OUT MY PERMISSION AND NOW THEY HAVE THERE NERVE TO CHARGE AN OBCENCE AMOUNT OF MONEY FOR A SIMPLE ARTICLE WHICH NOW HAS BEEN PERMANTLY REMOVED AND NOW I HAVE NOTHING Hello – Attached is the proof of the obituaryThe cost to run this in the AZ Republic is $Please let us know when you’d like this to publishWe will need prepayment before publicationIf you’d like this to publish tomorrow, we will need prepayment before noon todayPlease call us at the number below to pay via credit cardPlease be sure to reference order [redacted] and to specify your desired publication dateAlso, please let us know if you have any questions or changes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11837136, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, LS***

This letter is in response to your email concerning [redacted] (complaint ID# [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MsS [redacted] experienced with customer service Mary Y [redacted] Customer Support Specialist, spoke with Ms [redacted] on 12/30/regarding her complaint Ms [redacted] expressed her concerns regarding the phone lines, agents and online services Due to the inconveniences and frustrations Ms [redacted] experienced Mary issued the full refund of her last payment in the amount of $ Per Ms [redacted] request the account has been closed and all banking information removed at the time of cancellation Ms [redacted] is satisfied with this resolution, and may contact Mary directly at ( [redacted] if she is in need of further assistance

This report by [redacted] is simply falseWhile she left me a message stating her intention to do what she puts forth here, when she left her message her enunciation was so rushed that I couldn't correctly get the number to return her callAs with most things dealing with the Republic, I figured time will tell.Number One...I have all the documentation the Republic e-mailed me at the commencement of my subscription and nowhere does it specify any additional charges, which is sold on the basis of a protected annual rate paid up frontSo that's LIE NUMBER ONE.After keeping me on the phone for minutes telling me why they could not refund the $overcharge, as it was supposedly under their $refund minimum, and then refusing to let me speak to a supervisor about the matter, as they had no grounds to stand on, guess what happenedhours later they did not refund $Somehow they magically figured out how to make a $refundWe knew, based on their never-ending greed, that they were never going to refund more than they had toSo, after lying to me for minutes about something that was later proven false, now "olivia" spiels even more liesNo warning about additional charges in phantom disclosure, no refund of $And Olivia feels perfectly at ease deceiving the Revdex.com about refunds !After having dealt with the Republic since the late 80s, I am convinced their billing deptis running a systematic fraudThey make secret billings (no notification/no invoice/no description of charges) in small amounts (hoping not to draw notice) and then they wait to see who complainsHalf the people probably don't catch it, another third give up thru attrition because of useless phone calls with reps, along with falsehoods like minimum refund BS etcAnd then there are a few like me, who catch it on the day it is billed, and fight it till the end.There needs to be a serious investigation of these peopleMy friend is going to start a social media campaign in an effort to try and organize those who have been victimized by their billing schemesNo one else is doing anything

This letter is in response to your letter concerning Mr [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Mr [redacted] experienced with continued delivery of the free Sunday Yes publication [redacted] , Customer Support Specialist was able to contact Mr [redacted] by telephone and conveyed that the district manager has been informed of the deliveries and to ensure that no future deliveries of the Yes publication would occur [redacted] has also place Mr [redacted] on the Do Not Contact Registry so that we do not solicit him in the future [redacted] has also emailed a recap of the steps she has taken to ensure that no further deliveries of the Yes publication would occur Mr [redacted] was satisfied with the resolution to this matterIn the event Mr [redacted] has further questions or concerns [redacted] has provided him with her phone number [redacted]

The AZ Republic has already withdrawn $from our checking account without our authorization When I spoke to Henry in customer service he informed me an additional amount of $was pending Those two amounts total $31.10, not the lessor amount they have mentioned in their response I only want to be reimbursed the amount the AZ Republic has told me they have pulled from my account

This letter is in response to your email concerning [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] experienced with his newspaper subscription Olivia Y***, Consumer Solutions Center Supervisor, left a voicemail message for Mr [redacted] to follow up with him regarding his billing concerns for his newspaper subscription A revised bill has been mailed to him in the amount of $to cover service from 11/22/-02/21/ He will receive the $gift card promotion once the payment is received If there are further questions or concerns regarding this complaint, please feel free to contact Olivia directly at ( [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Joan [redacted] (complaint# [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] has experienced with missed deliveries of The Arizona Republic Kevin S [redacted] , our delivery partner in this area, left a voicemail message for Ms [redacted] on January 26, 2017, to let her know he will discuss this issue with the carrier and perform service checks to ensure delivery gets on track We truly appreciate Ms [redacted] business and readershipIf there are any further concerns regarding this complaint, please contact Donna W [redacted] , Distribution Director, at 602-444- Sincerely, Gannett Publishing Services

This letter is in response to your email concerning Marsha [redacted] (complaint # 11924641). Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription. We have verified that a refund check for $26.38 has been... requested, which Ms. [redacted] should receive via U.S. mail in approximately 14 business days. Her account has been cancelled and there will be no future charges. We regret the poor customer service she experienced, and the team that works with sales vendors has been informed of the solicitation issue that occurred. If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y [redacted] directly at [redacted] or [redacted] . Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] *** (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] experienced with his newspaper subscription Mary Y***, Customer Support Specialist, sent an email to Mr*** on May 23, A refund for $was processed back to his credit card which takes 2-business days If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) [redacted] or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your letter concerning Mr [redacted] * [redacted] , Complaint ID#: [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Mr[redacted] has experienced [redacted] , Circulation Support Specialist, contacted Mr [redacted] after researching and located recordings of Mr [redacted] initial call on February 18, Mary [redacted] removed any and all balance due from February 18, through to 5/15/when the subscription actually cancelled After clearing all balances [redacted] called and spoke with Mr [redacted] to apologize and let him know that his account balance was cleared and no balance would be dueMr [redacted] is satisfied with the measures taken to resolve this issue

This letter is in response to your email concerning [redacted] (complaint ID [redacted] 2) This is the same issue that we are addressing in complaint ID [redacted] Please accept our sincerest apologies for the continued inconveniences and frustrations we have caused Mr [redacted] with the unwanted deliveries of our free YES Sunday product We regret that a delay in action occurred concerning these deliveries We have confirmed that his address is set in our system to never deliver the free YES Sunday product [redacted] Mefford, the Distribution Director in charge of delivery in his neighborhood, has been notified to stop delivery and perform service checks to confirm that delivery ceases He left a message for Mr [redacted] on 12/9/ to let him know that he will ensure that this issue is permanently resolvedIf there are any further concerns regarding this complaint, please contact [redacted] directly at [redacted] or [redacted]