Quality Mark

Since Nov 7th and including today (Nov 29th) I have received 35 emails from azcentral.com. This issue has not been corrected. I click unsubscribe at the end of each email and nothing happens. I would ask that Ms. Y [redacted] check into this matter further and correct the problem.Thank you [redacted]

This letter is in response to your letter concerning [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Ms [redacted] experiencedMary [redacted] , Circulation Support Specialist, reviewed the history of the account Ms [redacted] telephoned Ms [redacted] and has been able to explain some issues regarding automated payment system and that she would be able to honor Ms [redacted] ’ s request for a refund A refund in the amount of $has been requestedMs [redacted] was agreeable to the refund and this has resolved the matter to her satisfaction Ms [redacted] has also provided Ms [redacted] with her direct telephone number: ###-###-#### and her email [redacted] if any future questions or concerns should arise

This letter is in response to your email concerning [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] experienced with her newspaper subscription We have verified that an additional refund check for $has been requested, which Ms [redacted] should receive via U.Smail in approximately business days When her account was cancelled any financial institution information was also deleted, so there will be no additional charges Additionally, the team that works with sales vendors has been informed of the solicitation issue, so that vendors should be are aware going forward of the no solicitation policy of the Prescott Lakes community If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y [redacted] directly at [redacted] or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] They have responded and am satisfied with our current paper deliveries!

This letter is in response to your email concerning [redacted] (complaint ID# [redacted] . Please accept our sincerest apologies for the difficulties and frustrations Ms. Mahoney experienced with credit card fraud. We understand her concerns and empathize with the hardship this... caused.Janice T [redacted] Customer Support Manager, has been working with Ms. [redacted] regarding her complaint, and has resolved this matter to the customer’s satisfaction. If you have any further questions or concerns, please feel free to contact Janice directly at [redacted] /j***@republicmedia.com.Sincerely, Tad K [redacted] Director of Consumer Subscription MarketingThe Arizona Republic/USA Today Network

This letter is in response to your email concerning [redacted] (complaint#11846294) Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] experienced with missed deliveries of the TV Week in The Arizona Republic We truly appreciate his business and readership, and have taken the necessary steps to resolve this issue Donna W [redacted] , Distribution Director, spoke with Mr [redacted] on December 6, She has alerted the contractor and service checks are being performed to ensure that the TV Week is included with his delivery Donna provided her direct number in case there are any further delivery issues Sincerely, Gannett Publishing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is in response to your email concerning Sandy L [redacted] (complaint ID# [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MsL [redacted] has experienced with a balance due on her account We have verified that the balance on her account has been cleared, and she owes nothing to The Arizona RepublicAlma G***, Customer Support Specialist, left a voicemail message for MsL [redacted] on 9/6/to inform her of this resolution, and a letter will be issued to confirm that the balance has been removed If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####

This letter is in response to your email concerning LS [redacted] (complaint ID [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations caused by the unwanted deliveries of free YES Sunday product The address is set in our system to never deliver the free YES Sunday product Joe N [redacted] , the District Manager in charge of delivery in this neighborhood, has been notified of this issue He will ensure that the carrier stops delivery and will perform service checks He left telephone messages on August 24, to inform LS [redacted] of thisIf there are any further concerns regarding this complaint, please contact Joe directly at [redacted]

This letter is in response to your email concerning James B [redacted] (complaint ID [redacted] )Please accept our sincerest apologies for the inconveniences and frustrations MrB [redacted] experienced with the continued unwanted deliveries of the free YES Sunday product Bob G [redacted] [redacted] , left a message for MrB [redacted] on September 19, He is monitoring this issue closely to make sure deliveries cease permanently If there are any further concerns regarding this complaint, please contact Bob directly at ###-###-#### Sincerely, Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This letter is in response to your email concerning George S [redacted] (complaint# [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MrS [redacted] has experienced with missed deliveries of The Arizona Republic We truly appreciate MrS***’s business and readership, and have taken the necessary steps to resolve this issue Iris A [redacted] District Manager, has addressed the missed deliveries with the contractor and is performing service checks to ensure that delivery gets back on track Additionally, the account has been credited for two Wednesdays and two Sundays of missed deliveries Please contact Iris directly at ###-###-#### if there are any further concerns regarding this complaint Sincerely, Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Steve P***

This letter is in response to your letter concerning Ms [redacted] ***, Complaint ID#: [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Ms [redacted] experienced[redacted] researched and found that Ms [redacted] had not been set up to receive the Sun Yes product in our system [redacted] contacted the district office and requested the delivery of the previous Sun Yes to Ms [redacted] as soon as possible On Tuesday, October 5, the Distribution Manager assured that Ms [redacted] would receive the paper at her residence that day [redacted] called and left Ms [redacted] a message regarding her Sun Yes delivery scheduled for this week and the weeks to follow [redacted] was finally able to reach Ms [redacted] to verify the delivery of the Sun Yes and to ensure Ms [redacted] had Mary’s direct number in the event there were any furtherissues regarding the delivery of her Sun Yes publicationMs [redacted] was satisfied with the resolution to this issue

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This is a rejection because I do know if I would be able to comment if I submitted an acceptance and because I won't know if the problem is resolved for several weeks as the Yes! circular is only delivered on an irregular basis.This issue was brought to the attention of the Arizona Republic many weeks ago Multiple emails were sent to the company to resolve the issue I only received one personal response The rest of the responses were computer generated None of my complaints seemed to resolve the problem I am not surprised that it took a complaint to Revdex.com to get some kind of, possibly, meaningful personal responseIn fact, I was very surprised to see a personal response in my email this morning Now I understand why it was received It should have not taken this long to, possibly, resolve an issue as simple as this.With regard to the voice mail issue My voice mail is setup with a generic response Voice mails are left on a regular basis In any case, in situation like this, an email is much preferred as it provides me with concrete and verifiable documentatation.I will accept the resolution after I am satisfied the Yes! circular is no longer being delivered to my propertyIf the delivery is permanently stopped I will accept the resolution

This letter is in response to your email concerning [redacted] (complaint# [redacted] Please accept our sincerest apologies for the inconveniences and frustrations Mr [redacted] has experienced with missed deliveries of The Arizona Republic Mr [redacted] was contacted by a manager on August 10, 2016, regarding this issue We regret that the account was originally set up with the incorrect address That has since been corrected, credit for the missed issues was applied to his account, and his Sunday delivery will continue to be monitored to ensure consistency Sincerely, Gannett Publishing Services

This letter is in response to your letter concerning Ms [redacted] , Complaint # Please accept our sincerest apologies for the inconveniences and frustrations that Ms [redacted] experienced with her service and cancellation of her subscriptionMary Y***, Customer Support Specialist researched the history on her account and was able to credit and clear the $that was on her account The balance was cleared and Ms [redacted] should not receive any further communication from our collections departmentMary Y [redacted] has also placed Ms [redacted] on the Do Not Contact Registry so that we do not contact her for any matter in the future Per requested, Mary Y [redacted] has sent Ms [redacted] a letter through Ms [redacted] ’s email and through United States Postal Service confirming that the balance has been cleared In the event Ms [redacted] has further questions or concerns Mary Y [redacted] has provided her with her phone number [redacted] and email [redacted]

This letter is in response to your letter concerning Ms [redacted] Complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Ms [redacted] experienced.Mary Ya [redacted] Circulation Support Specialist, reviewed the promotional ad that was in question by Ms [redacted] and telephoned Ms [redacted] to discuss the matter Since the promotional ad was not clearly stated, Mary obtained permission from her supervisor to honor Ms [redacted] request to receive the day delivery at the per week rate for months.Ms [redacted] was satisfied amiable to the resolution to this matter Ms [redacted] was provided with MsYa [redacted] direct telephone number: [redacted] *f any future questions or concerns should arise