Quality Mark

This letter is in response to your letter concerning Mr [redacted] , Complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations that Mr [redacted] experienced.Mary Y***, Circulation Support Specialist placed a completed stop for any publications to the address [redacted] **., Phoenix, AZ and has notified the area office in charge of delivery to ensure that Mr [redacted] receives no further deliveries MsY [redacted] attempted telephoned Mr [redacted] on 12/02/and 12/04/and was unable to leave a message as the voice mail was not set up to receive messages Mary Y [redacted] then emailed Mr [redacted] to let him know that she has done everything possible to ensure no further publications would be delivered to his addressMary Y [redacted] has also given Mr [redacted] her direct phone ###-###-#### number, email my***@republicmedia.com and the main phone number ###-###-#### to the support line in the event Mr [redacted] has any future questions or concerns

This letter is in response to your email concerning *** [redacted] , complaint # [redacted] Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] experienced with her Arizona Republic subscription[redacted] , Customer Support Specials was able to contact Ms [redacted] and provided a detailed history of her account, including specials received and a disclaimer regarding special promotions After crediting Ms [redacted] account for any misunderstanding of the promotional rates and one final buy one and get one free offer was granted to Ms [redacted] Ms [redacted] paid the balance and the promotional rate and was satisfied with the resolution to this complaint For any future questions or concerns, Ms [redacted] has been provided with [redacted] ’s direct telephone number: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11846294, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI want to thank the Revdex.com for the valuable service you provide! Regards, [redacted]

This letter is in response to your email concerning Andre N [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MrN [redacted] experienced with unwanted emails Mary Y [redacted] Customer Support Specialist, confirmed that Mr N [redacted] email address has been added to our DNC database He should receive no further contact from The Arizona Republic If MrNie [redacted] needs further assistance regarding this complaint, he is welcome to contact Mary directly at ###-###-#### or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning [redacted] (complaint ID# [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] experienced with her newspaper subscription.Stephen S [redacted] , Consumer Solutions Performance Manager, attempted to call Ms [redacted] this week, and left a voicemail, regarding her calls to the Customer Service CenterMs [redacted] has not contacted him yet, so we wish to inform customer and the Revdex.com of the resolution to dateThe field distribution office confirmed that the last three complete Sunday Arizona Republic newspapers were delivered on 7/7/2015, which would include 6/21/2015, 6/28/2015, and 7/5/These the deliveries were at no cost to Ms [redacted] Her calls to the Customer Service Center were evaluated, and her request on 6/18/to cancel her subscription were honoredAt that time, due to her interest in receiving fliers and coupons, her account was switched to receive the free Sunday Yes product Regrettably, delivery of the free Sunday YES product did not start on 6/21/ At this time, her account is currently stopped and it has been determined that supervisor Diego handled the call from Ms [redacted] professionally to the best of his ability If there are further questions or concerns regarding this complaint, please feel free to contact Stephen directly at [redacted] Sincerely, Katie J***Administrative AssistantGannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint #11837136) Please accept our sincerest apologies for the inconveniences and frustrations Ms [redacted] experienced with his newspaper subscriptionMs [redacted] was issued a refund for her initial payment of $ back to her credit card on July 10, A refund for the $bank fee has been processed which she should receive in the mail in approximately business days Mary Yazzie, Customer Support Specialist, left a voicemail and sent an email to Ms [redacted] on November 29, 2016, however she has not heard back If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) 444-or [email protected] Arizona RepublicConsumer Solution Center

This letter is a follow up to your email concerning [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for Mr [redacted] ’s displeasure regarding his experience Olivia Ybarra spoke with Mr [redacted] on May 2, to discuss his concerns She also confirmed that a refund was issued back to his credit card for $2.54, and a second refund for $was issued in the form of a check, which should arrive in 10-business days If Mr [redacted] needs further assistance regarding this issue, we ask that he please contact Olivia directly at [redacted] or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Steve P [redacted] (complaint # [redacted] ) Please accept our sincerest apologies for the inconveniences and frustrations MrH [redacted] experienced with his newspaper subscription Mary Y***, Customer Support Specialist, verified that his account was cancelled and has alerted the carrier to ensure delivery stops at his address Mary left a voicemail message for MrP [redacted] to inform him of this resolution If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted] Sincerely, The Arizona Republic Consumer Solutions Center