R L Sielaff

Re: *** *** *** Dear Sir/Madam: We would like to thank you for bringing Mr*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide
you with the facts and our resolution concerning this matter. According to our records, Mr*** purchased a Westgate Cruise & Travel Collection membershipThe cost of the membership was $2,with a down payment of $and eighteen (18) monthly payments of It is Mr*** claim that after the purchase our agency was supposed to send him a packet; however, he never received it. He further states that he asked several times to cancel the service, but his request was not honored when he contacted our agency on at least four occasions, with latest attempt being on August 3, Our records indicate that Mr*** purchased the membership and made the initial down payment and first monthly payment; however, we received multiple declined payment attempts on the account for subsequent monthsAs a result we made collection attempts on the account and reached out to the member via phone and email to advise him that the account was delinquent. As a result of the latest inquiry and upon further review, we have determined that we will cancel the account and issue a full refund in the interest of customer satisfaction. Effective August 8, 2015, the account was cancelled and a full refund was issued back to the credit card on fileThe refund can take approximately seven (7) to ten (10) business days to receive depending on his financial institution We would like to thank for allowing our agency to provide additional facts and a resolution to this matter Best Regards, *** *** Resolution Specialist Office of the President

April 17,
Re: *** *** *** # ***
Dear Sir / Madam:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we
would like to provide you with the facts and our resolution concerning this matter
Unfortunately, Mr*** has not provided sufficient information for us to locate his account or his cruise bookingWe cannot locate a booking for *** *** or *** ***sThe phone number in the complaint is incomplete and the email address does not pull up his accountPlease have Mr*** provide us with a cruise booking number, a complete phone number that is attached to his account or his RCI account numberThis information will allow me to locate his account and be able to resolve his request
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

The account was not been used for commercial purposesIt was been used for my family and friends to book our vacations as this was the purpose of the siteI stated before when my family and friends booked the reservations they would all show my name and address on their confirmation detailsAs Identities are easily stolen these days, I updated the address information to a public one to protect my ownAll the reservations there are for family and friends

Although I appreciate DirectBuys’ consideration of a refund, it is my sincere belief that their response is intentionally inaccurate. The desired resolution was not met as of December 27, nor has it been met to date due to DirectBuys’ decision to partially refund $of the $that was paid in total and requested as full refund; a difference of $293. In fact, DirectBuys’ response to the Arizona Revdex.com, which is attached for your convenience, indicates "a full refund has been issued," which is not true. DirectBuys’ emails (previously attached) that ignited the initial refund request, coupled with their response to the Arizona Revdex.com, the presence or absence of any documentation (medical or otherwise) precludes the company’s own commission to issue a refund for the two resort reservations particularly due to their inability to upgrade the membership in the absence of a signed agreement. Therefore, not only am I entitled to, but I am also still in expectancy of the remaining refund of $

October 19,
Re: Clifton Carr Case # *** Our Account # ***
Dear Sir / Madam:
Our records indicate that MrClifton C*** along with Chantel R*** participated in our tour and presentation of the Sears Vacations Direct Access program and purchased a vacation package on
October 2, The cost of this package was $2,with $down, followed by thirty-six payments of $per month
Our records indicate that on August 23, 2017, MrC*** and MsR*** requested to no longer remain in the program and to cancel their account with no further payments being charged to their credit cardIn the interest of customer satisfaction, we have cancelled their account effective todayDue to the fact that they are outside the rescission period, all funds collected prior to August 23, 2017, will be forfeited
I reached out to MsR*** and informed her that we would honor their request to cancel their account and make no further charges to their credit cardShe understands that the monies collected will be forfeitedI further advised her that we will refund the payments made after August 23, 2017, (1) on 9/11/and (2) on 10/11/She advised me that the September payment had been returned to her due to her disputing that payment with her credit card companyI let her know that I would contact our finance department and ask that they not respond to the dispute to alleviate any further concern on that payment, and that we would return the October payment of $96.25, as she had already received the September paymentShe was agreeable to that resolution
We would like to thank you for allowing us to clarify the status of this matter by providing us with opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
*** ***
Office of the President

April 25,
Re: *** *** Case No***
Dear Sir/Madam:
We would like to thank you for bringing Ms*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our
findings and we would like to provide you with the facts and our resolution concerning this matter
According to our records, Ms*** purchased a Sears Vacation Direct Access membership on March 19, The cost of the membership was $3,with a down payment of $followed by thirty-six (36) monthly payments of $
Our records additionally reflect that Ms*** contacted our company on March 24, requesting to cancel her membership and receive a refundIn the interest of customer satisfaction, we have cancelled her membership effective today and issued her a full refund, which consists of the initial down payment of $
This amount was originally paid to our company in the form of a personal check and we will issue a check for the refundPlease allow ten (10) to fourteen (14) business days for the refund
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

Re: Dean *** Case # ***
Dear Sir / Madam:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like
to provide you with the facts and our resolution concerning this matter
According to our records, Mr*** was indeed double chargedWe have contacted *** *** ***e, and they have refunded the amount of $to Mr***s credit card ending in XXX - - - - *** effective todayPlease allow seven (7) to ten (10) days for the refund to post depending on the institution Mr*** banks with
We certainly apologize for the inconvenience to Mr*** and have added $in Vacation Cash to his account for use with his future vacation bookings
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

***Re: E*** *** - Case # ***
*** *** * ***
We would like to thank you for bringing MsE*** ***s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings
and we would like to provide you with the facts and our resolution concerning this matter
According to our records, Ms*** purchased a Sears Vacations Direct Access Membership on November 18, The cost of the membership was $5,999.00, with a down payment of $599.00, followed by thirty-six (36) monthly payments of $
Our records indicate that Ms*** contacted our company on or about November 23, 2015, to use one of her land certificates and make a reservation for a night stay at an All-Inclusive resort for adults and a year old childWhile we had options available, Ms*** did not want to pay any additional upgrade charges and the value of her certificate was not sufficient to cover all the costs of the stay including the all-inclusive fees
MsB*** further felt she was not getting the value that she expected out of the membership and requested to cancel her membership and receive a refundWhen Ms*** was informed by the customer service agent that she was outside the rescission period for a full refund, she contacted her credit card company and cancelled her card and filed a dispute for the charges
Although Ms***s is outside the rescission period, in the interest of customer satisfaction, we have cancelled the membership effective today and issued a full refund in the amount of $Please allow seven (7) to ten (10) days for the refund to post depending upon the financial institution Ms*** banks with
We would like to thank you for the opportunity to clarify the status of this matter by allowing us the opportunity to provide and explain the additional facts involved
Sincerely,
Jannelle Bro***

If the company looks back to the notes on the account it is clear that I had issues with the purchase from the moment I purchasedI escalated the lack of disclosure regarding my purchase and not being told about fees (the "processing fee") and other fees that weren't disclosed but I saw on the attached documentI was given a future purchase creditMy payment was due July NOT JuneI include this information to demonstrate that in an effort to defend their deceptive practices the company does not take the time to actually look at the details of the transactionI called in June to pay the cruise earlyI was informed my balance was I paid after telling MrRause I wanted to pay it ALL offAs stated in the company's response I made payments of and the package was for payments of Each payment included a "processing fee" but since I made less payments that company should return my in "processing fees" I paid my cruise because I had no other choiceIf I didn't pay my cruise it would have gotten cancelled and the company would have stayed with my money not because what they did was honest and with integrityMy package is paid, it will take my cruise and I will never do business with this company againI want this complaint on record and I will be sure to communicate my dissatisfaction with every possible customer I come acrossThe veteran community is a small one My need to extend my cruise is irrelevant and immaterial to this complaint and I am not sure why the company representative even felt the need to bring it up

February 18,
Re: *** *** Case # ***
Dear Sir / Madam:
We would like to thank you for bringing MsK*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter
Aldo, our agent who has been working with Ms*** via email regarding her re-booking of her resort, has indicated that Ms*** is not ready to make any decision in regards to her booking requestMs*** has Aldo’s direct email address and will email him when she is ready to move forward with her booking
Ms*** has received a receipt and confirmation for the June 5, reservation at the Silverleaf Oak ‘n Spruce ResortOur company booked this stay through RCI, as it is an RCI property, and RCI will send the necessary paperwork to the resort, typically ten (10) to fourteen (14) days prior to check inWe have no control over this aspect of the booking process
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I still believe that no one was actively taking customer calls on the telephone indicated in my original complaintHowever, I still believe that no one was actively taking customer calls on the telephone indicated in my original complaint
Regards,
Mary T***

It was only an option to Pre-Pay for this programI do not understand why they cannot provide a refund of unearned monies paidThe first two years were FREEI didn't know that their "So called" premium places were going to be complete "Dives"The first one booked, I booked for a friend to use, in January in FloridaI don't know if you are aware, January in Florida is pretty much booked up 100% for the mild wintersShe had no choice,but to stay as we could not find any other place with any openings. When I went to Barbados, we went to the location and it was a complete dive, and was supposed to have A/CI didn't have one working and it was almost 100% humid and over degrees even in the evening timeI had to find another place to stay and it cost me $2,dollars out of pocketAlmost what I pre-paid for for entire life time of their duesWe were lucky it wasn't during the Prime season for Barbados, or getting a location would have been next to impossible.Had, I not pre-paid, I would only be paying an annual fee, which would have started this year.We have looked at their so called deals, and then went to look if we booked direct and the direct bookings were less expensive, too.I don't think it is unreasonable for my request of a partial refund at worstThey have not been willing to work with me direct and totally cut me off to even make any requests

August 23, 2016Re: *** *** ***Dear Sir/Madam:According to our records, Mr*** purchased a *** Vacations Direct Access (SVDA) Membership on August 8, The cost of the membership was $4,with a down payment of $1,and two (2) monthly payments of $1,666.00.Upon
review, Mr*** notes in his inquiry that he had worked with agent AP** to book his vacation to Cancun Mexico The records reflect that on August 16, 2016, the *** *** * *** *** was booked and the confirmation indicates there were two guests traveling However, the following day agent CF* inquired about the number of guests that would be traveling to the resort as the original booking request indicated four (4) guests would be traveling to the resortIf there were additional guests traveling to the resort, there would be additional guest fees Mr*** indicated that he confirmed with AP** at the time of booking there would be no extra fees or costs associated with the reservation Our records confirm there were only two people traveling to the resort and no extra fees were applied, but it was necessary for our agent to verify the number of guests traveling to assure the proper fees had been applied to the reservationSubsequently, the reservation has been cancelled effective August 18, 2016. Unfortunately, Mr*** has used the membership to book a cruise and is presently outside of the rescission period The terms and conditions of their signed agreement states a customer may cancel their membership within three (3) days to receive a full refund Mr*** was furnished a copy of the signed agreement at the time of purchase. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P*** Resolution Specialist Office of the President

April 11,
Re: *** *** ***
Dear Sir/Madam:
We would like to thank you for bringing Mr*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would
like to provide you with the facts and our resolution concerning this matter
According to our records, Mr*** has not purchased a membership through our agency; however, we have a partnered relationship with *** *** through our Destinos Unlimited program
Unfortunately, our agency does not hold the contract referenced in the correspondence that has been receivedThe request to cancel the contract has to be sent directly to *** *** at the following address:
Paseo de las Moras s/n
FraccNáutico Turístico
Nuevo Vallarta, Nay
*** ***
Or contact Tanya M*** Administration Manager for *** ** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

I look forward to receiving the check for $217.20I have not received any credits from Princess. Would the agent provide the documentation to support the claim; Princess refunded $to me

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 16, 2016Re: *** *** Case # Our Account # ***Dear Sir / Madam:Our records indicate that on October 5, 2016, Ms*** used the on line platform available through her membership, to make a flight reservation with *** AirlinesThe names as entered in the
on line reservation were as follows: ***/Brad Lynn Mrs***/Brad S Mr.Ms*** later contacted our office on November 11, and explained that we had made a mistake and we needed to correct the spelling of her name as well as her birth date Our agent explained to Ms*** that the reservation was made by her on line and we had no access to her information at the time the reservation was made Therefore, the error was not ours The agent further explained that the booking class that she selected on line, was non-refundable, non-transferable and would allow no changes without fees The agent did check with the airlines and advised Ms*** that *** Airlines said they would allow the change for a charge of $ Ms*** got upset and hung up the phone. In the interest of customer satisfaction, we have made the corrections to her flight reservation and have reached out to Ms*** to inform her that we have made a one- time exception and made the corrections with no charge to Ms*** We encourage Ms*** going forward when booking on line to review her selections carefully before making the selections, as the computer will only reflect the choices she makes.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

February 13,
Re: *** *** Case # *** Our Account No: ***
Dear Sir or Madam:
We have reviewed Mr***’s concerns further and at this time our agency’s position remains the same
Mr*** indicates that he does not remember the conversations that told him that he would lose the points and savings creditsFor that very reason, as standard policy, we conduct a recorded sales validation at time of purchase, which outlines the details and expiration dates, of the membership purchasedMr***’s validation was completed by Linda, on February 5, at 7:PMMr*** was provided the details of the program and the expiration dates prior to his authorization to charge his credit card
Our members include many servicemen and women and it has been our experience that they do in fact, take some type of annual vacation, with the exception of those that are deployedWe are happy to work with them for extensions on expired dates based on their deployment statusWhen they provide us with a copy of their deployment orders], we will extend the expiration dates accordingly, and allow them the additional time they need in which to utilize their vacationsMr***’s membership points and savings credits were available for not one (1), but for two (2) full years
As previously mentioned, Mr*** was fully aware of the expiration dates prior to purchasing the membershipHe did not voice any concern over the expiration date at the time of the purchaseWe have provided Mr*** the courtesy of extending his points and savings credits for an additional six (6) months, however, we are unable to honor his request for a refund as he has surpassed the rescission period
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***