Radiancy, Inc.

Dear
Revdex.com: We
are in receipt of your inquiry and appreciate you reaching out directly to us
to help resolve our mutual customer’s concernWe understand that the customer
believes the no!no! was only one payment of $101.66.We
work very hard to make sure that
our shopper’s experience is a good one, and we
appreciate any and all feedback. As a
standard operating procedure, we conduct an extensive review and quality
assurance process prior to a website going “live.” We maintain this process in an on-going basis
to ensure that the terms and conditions, as well as payment plans, are clearly
stated for the viewer. Our goal is to
make sure that our visitors turn into well-informed buyersWhen an
order is placed, the customer will see that the total due today is disclosed
and the payment terms (if applicable) are also disclosed. Please note that this information is provided
on the same landing page, as the page that the credit card information is
entered (please see attached screen shot).
We do this because we want our customers to see their full financial
obligation at the time (and preferably prior to) entering the credit/debit card
information and proceeding with their orderOnce
the customer has entered payment information, and has clicked through to
complete their shopping experience, the website will show that the order has
been submitted, and the customer will receive an order confirmation email with
complete details on how they can reach customer serviceThe
customer placed her order on January **, 2015, and was given the terms and
conditions, as well as the day Money Back Guarantee (MBG) when she placed
the order online. Under the Guarantee,
the customer has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least
days of the days, we will pay return shipping both ways and refund the
product price. The
customer’s package was delivered to her on February *, 2015, and her MBG ended
on April *, 2015. On March *, her second
payment of $was taken from her card and on May **, she was put into
collections for the final payment of $101.62.
We cannot refund the customers payment of $and we cannot
authorize a return for a refund because the customer is outside of her
MBG. Additionally, we cannot remove the
customer from collections unless she pays her debt owed.We
sincerely apologize to the customer for any inconvenience. We welcome any questions that she may
have. Please feel free to contact us at ###-###-####, Monday
through Friday, between the hours of 6a to 6p (PST) for further
assistance.Thank
you,Julie
L***Radiancy
Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI am *** ***. I registered a complaint with No-No(Radiancy Inc.) about their product which is to remove hair. It did not work and hurt my face because of the pressure needed to make it work?
I called them per your email and talked to *** in Utah at ###-###-#### and he sent me an email with instructions to return the No-No. Upon receiving it and inspecting it and everything is OK I should get a full refund, however I will pay for the return of the item
At this point I feel satisfied. Thank you for your help!
*** *** case #***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This was a christmas present from my step mother I still have the device which I have only used a handful of times and she ordered it through NO!NO! onlineSince I do not have the information as to which it was purchased what else can be done cause this is JUNK!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
The consumer has reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sorry I have been working two jobs and am just seeing this message
I have been in talks with the company and we have come to a solution for a refund if the new unit they are sending does not perform, I will update you in about two weeks which is the time we agreed upon after I have received the new unitI have two weeks to try it if it does not perform I will get a refundThis is the third unit
Thank You Revdex.com for all you do!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI
I contacted a representative from the companyArgued with me that this product does work because burning your hair slows hair growthHis arguement was ridiculous! I don't want to burn my skinHe was very admit that this product delivered results but just not permanent hair removal like it advertisedHe offered me a brand new devise to resell! I know he gets paid to do this but what a joke.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Dear Revdex.com:
We understand the customer’s concern and apologize for any inconvenience. The customer placed her order online on February *, 2014, but says she was not aware of the final price.
Please note that the customer was given the full payment schedule online when she placed her order.
The customer called our customer service line on February ** to cancel. At this point, the order was already in our warehouse and we were unable to cancel The customer was asked to call us as soon as she received it and we would give her instructions to return the package. For reference, the customer’s tracking number for her package is ***. The customer can track her package by going to ***
The customer called our customer service department on February ** and was mailed a return label so she can return that package as soon as she receives it. Once we receive the customer’s package in the warehouse, we will process her refund. The warehouse will not accept refused or return to sender packages
Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance
Thank You,
*** *** *** ***

Dear Revdex.com:
We are writing concerning the customer's complaint. We understand that the customer has unwanted
hair that she believes the product caused Due to the nature of the complaint, the
customer’s account has
been reviewed
The customer placed her order on February **, 2011. On March **, 2011, the customer contacted
customer service for instructions to return and her return was received in our
warehouse on March **, 2011. The
customer was refunded in full on March **,
The No!No! does not cause hair to grow. The customer’s unit was returned to us over
three years ago and she owned it for less than a month. We cannot honor the customer’s request and
consider the complaint closed
Please have the customer contact us at
***, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance.
Thank you,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and
weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers Foryour convenience, and so that you may have the same experience, we areproviding you with a copy of screen shots that show you the checkout processstep by step. You will see that thetotal due today is disclosed and the payment terms (if applicable) are alsodisclosed. Please note that thisinformation is provided on the same landing page, as the page that the creditcard information is entered. We do thisbecause we want our customers to see their full financial obligation at thetime (and preferably prior to) entering the credit/debit card information andproceeding with their order Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer is told during the ordering process that his first payment for the Pro5will be $and the total including shipping will be $ Thecustomer placed his order on December **, 2014, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price. The customer calledour customer service line on December ** because he was not aware of the fullprice of the unit. The customer was senta return label to return the unit as soon as it was received. The unit was received in the warehouse onJanuary **, 2015, and the customer was refunded for the purchase price. As a courtesy to the customer, we haverefunded the $on January **, 2015. Please note that it can take up to two billingcycles for the financial institution to post the refund to the customer’saccount. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou,
***
***RadiancyTeam

DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer placed herorder through our call center and would like to return outside of our dayMoney Back Guarantee
(MBG). Thecustomer placed her order on February *, 2015, and was given the terms andconditions, as well as the day MBG when she placed the order. The MBG was also included in the packing slipwhen the customer received her package. For reference, I have included a sample copy of our packing slip. Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product price. Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, 2015. The customer called on September* to return, but at this point, she was outside of the MBG Since the customer is outside of the MBG, weare unable to authorize a return for a refund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL***RadiancyTeam

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and
weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. There is no option to cancel the order,although the customer must click to agree to each item and agree once thecredit card is entered and process the order. Thecustomer placed her order on February**, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice. The customer called our customerservice line on March * to cancel her order. The customer was told that theorder had shipped and we were unable to cancel, but to call us as soon as itwas received and we would give her instructions to return. OnMarch *, the customer was given instructions to return and a return label. As soon as we can see that the order isreturned to us, we will be happy to process a refund for the product. Please ask the customer to call us as soon asthe tracking number for her return, ***, shows activity. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, ***
***RadiancyTeam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have NOT received the shipping label promised to me from Radiancy, therefore therefore this matter can't resolved until I do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Dear Revdex.com: We are writing in response to the customer’s complaint. We
understand that the customer would like to return outside of our day Money Back Guarantee (MBG) The customer placed her order on September **, 2015, online and was given the terms and conditions of the MBG when she placed the order. Her package was delivered to her address on file on September **, 20** and her MBG ended on November **, 2015. Under the MBG, the customer has days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price. The customer contacted us on October * and spoke to a customer service agent. The agent helped her use the unit and the customer agreed to keep using until her MBG was over. The customer did not contact us to return until November **, 2015, which was outside of the MBG. At this point, we cannot authorize a return for a refund As a point of information, the customer spoke to a customer service agent each time she called in. We do not have a receptionist who answers calls We sincerely apologize to the customer for any inconvenience. We welcome any questions that she may have. Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, Julie L*** Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
{Radiancy violates it own advertising which clearly states they will pay the return shipping (see ad I sent to Revdex.com, and, there is no day waiting period in the advertising as a condition for anything. And, I have sent Revdex.com a copy of the Sales Order that clearly states the price of the Kyrobak product as $which is the check-out form from their and my check out on their web site. These people are operating a business that defies their advertising and they make up policies as they go along blindly ignoring their advertising promisesI returned the product today with a prepaid shipping label from Radiancy as I called and complained about the advertising that they must pay the return shipping and they also must refund the shipping fee I paid to order the product, as advertised in their print literature and on their WebsiteLet's give Radiancy some reasonable time to receive the product (which I did not open the shipping container) and to fully refund me the cost of the product and the shipping fee I had to pay. The ball is now in their court to deliver upon their advertising promises for a complete refund of the product price and refund shipping cost (see the advertisement promise I sent to Revdex.com)This company is using fine print in their Website check out process and using large print to guide, mislead and deceive customers to buy a product and then switch the price after the fact of purchase. That's what they did to me. The FTC and the courts always frown on small print disclaimers and the small print can never supersede the larger print as, case law has established in these cases of consumer deception, as unlawful advertising I have enclosed/attached a letter I sent today and in the return package to Radiancy regarding my issues (see MS Word fileThe complaint is not yet solved until the charges have been reversed permanently on my *** Credit card.
But I believe it will be solved soon. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,
We are writing to you in regards to Complaint ID # ***We have shipped a replacement unit to *** ***She should receive an email confirmation of the shipment within the next 24-hours
Thank you,
***
***

Dear Revdex.com: We are in receipt of your inquiry and appreciate youreaching out directly to us to help resolve our mutual customer’s concern We work very hard to make sure that our shopper’sexperience is a good one, and we appreciate
any and all feedback. As a standard operating procedure, we conductan extensive review and quality assurance process prior to a website going“live.” We maintain this process in anon-going basis to ensure that the terms and conditions, as well as paymentplans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informedbuyers For your convenience, and so that you may have the sameexperience, we are providing you with a copy of screen shots that show you thecheckout process step by step. You willsee that the total due today is disclosed and the payment terms (if applicable)are also disclosed. Please note that thisinformation is provided on the same landing page, as the page that the creditcard information is entered. We do thisbecause we want our customers to see their full financial obligation at thetime (and preferably prior to) entering the credit/debit card information andproceeding with their order Once the customer has entered payment information, andhas clicked through to complete their shopping experience, the website willshow that the order has been submitted, and the customer will receive an orderconfirmation email with complete details on how they can reach customerservice The customer is told during the ordering process that herfirst payment for the Prowill be $and the total including shippingwill be $Additionally, when the customer placed the second order, itshows that the full price of the second unit, $will be charged the dayof the order. As a point of information, the customer placed her orderfor two Pro units, however, her complaint says she purchased a Proand a Pro5. The customer was charged plus shippingof $plus the price of the second unit, on 12/*/2014. Additionally, she will have more paymentsof $and $charged every days. The customer was sent a *** Gift Card on December *,2014. This was sent to her email onfile. Please ask the customer to checkher junk and/or spam folder if she has not received this gift card. We sincerely apologize to the customer for anyinconvenience. We welcome any questionsthat he may have. Please feel free tocontact us at ###-###-####, Monday through Friday, between the hours of 6ato 6p (PST) for further assistance. Thank you, *** ***Radiancy Team

Dear
Revdex.com:
We
are writing concerning the customer's complaintWe understand the customer
would like to return her no!no! device, but is outside the day Money Back Guarantee
(MBG). Due to the escalation,
the
account has been reviewed.
The
customer placed the order on March **, 2014, and was given our day MBG when the
order was placed. Under the Guarantee,
the customer has days to return the unit for a refund of the purchase
price. If the customer keeps the unit
for at least days of the days, we will refund return shipping both ways
and refund the product price. This
information was also included on the packing slip when the customer received
the package. For reference, I have
attached a copy of a sample packing slip.
The
customer’s MBG ended on May **, 2014. As
a courtesy to the customer, we will allow her to return for a full refund. Since the customer is outside the MBG, we
will ask that she pay the return shipping back to us. Please have the customer call us at the
number below for instructions to return.
Once we receive the unit in the warehouse, we will process a refund for
the unit.
Please
have the customer contact us at ###-###-####, Monday through Friday,
between the hours of 6a to 6p (PST) for further assistance
Thank
you,
***
***
Radiancy Team

DearRevdex.com: Weare writing in response to the customer’s complaint. We understand that the customer placed herorder online and would like to return outside of our day Money BackGuarantee (MBG). Thecustomer placed
her order on March *, 2015, and was given the terms andconditions, as well as the day MBG when she placed the order online. The customer does say in her complaint thatshe was able to locate our day MBG on the website. Under the Guarantee, the customer has daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price. The customer’s packagewas delivered to her on March **, 2015, and her MBG ended May **, 2015. The customer called on June **, to return,but at this point, she was outside of the MBG Sincethe customer is outside of the MBG, we are unable to authorize a return for arefund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at***, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, ***
***
***
***