Radiancy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The product does not work as advertised.  The customer service rep I spoke to when I wanted to return the product convinced me to keep the unit longer because it worked so well for him.  Inducements were given to keep the product longer, but it didn't make the unit work as advertised.  I feel that this is a deceptive practice.  It is a huge disappointment when a person spend $300 for an item that makes wonderful promises.  No one like to feel that they are gullible.  When I called to return the product they should have just let me return it instead of using pressure and promises to make me feel like this was really a good purchase.  It does not work.  It is junk at any price.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint.  We understand the customer would like toreturn the no!no!. Weare unable to authorize a return for this customer because he is outside of our60 day Money Back Guarantee (MBG).  Thecustomer’s MBG ended on February **, 2015, and he called us to return on March**, 2015.   We sincerelyapologize to the customer for any inconvenience.  Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance.   Thankyou, [redacted]RadiancyTeam

Dear
Revdex.com:
 
We
are writing concerning the customer's complaint. We understand the customer
would like to be removed from collections. 
Due to the escalation, the account has been reviewed.
 
/>
The
customer paid her debt owed on May *, 2014. 
On August **, 2014, her account was removed from collections.   The customer should not receive any more
notices from collections.
 
We
sincerely apologize to the customer for any inconvenience.  Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
or Saturday between the hours of 7am – 1pm (PST) for further
assistance. 
 
 
Thank
you,
 
[redacted]
Radiancy
Team

Dear Revdex.com:
 
We are writing in response to the customer’s complaint stating
that she has not received her refund.  We
sincerely apologize to the customer for any inconvenience.
 
The customer’s refund of $283.34 was processed on June
**, 2014, to the card on file.  To assist
in locating the refund, the Transaction ID is [redacted] and
the Settlement Date and Time are **-Jun-2014 22:15:15 EDT. 
Please have the customer give this information to the
bank in order to locate it. 
 
Additionally, the customer did not receive her return
label because it was originally sent to the wrong address.  We sincerely apologize for this error and
appreciate the customer bringing the situation to our attention, as we are
constantly working to provide the highest level of customer service.
 
The customer was mailed a new return label on May **
to her [redacted] address. 
As soon as the customer receives this label, please ask her to return
the unit to us.
 
Please feel free to have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance. 
 
Thank You,
 
[redacted]
Radiancy Team

Dear Revdex.com,
We are writing in response to customer complaint # [redacted]. [redacted] was issued a full refund for $344.40 to her credit card on file on 4.**.14.
Please let us know if you...

need any other information.
Thank you,
[redacted]
no!no! by Radiancy

Hello,
I agree that NoNo has returned my money to me, but I do take exception to the letter that they sent. As has been the case when dealing with NoNo they chose to print only part truth's.
I do Thank the New York Revdex.com as you have acted promptly and professionally in regards to my issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus
 
 
I am not happy with the results I have gotten from the no-no. It hasn't taken my hair off. I feel it is false advertising. I want my money back and would like to send the unit back free of charge. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,
We have issued a credit to [redacted]'s account in the amount of $128.24. She was charged this amount on 3/**/14. We are also issuing a return label in order to allow [redacted] to return the product free of charge.
Thank you,
/>
[redacted]
Radiancy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Things have not been settled, Radiancy has not made me an offer to settle for scarring my face.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are writing concerning the customer's complaint.
 We understand that the customer ordered on ebay and claims she has
received several letters from collections for other customers at her address,
but not in...

her name.  Due to the nature
of the complaint, the customer’s account has been reviewed.
 
To remove the customer from collections, we will need her
ebay ID, the sellers ebay ID and the date of purchase.  Once we receive this from the customer, she
will be removed from collections. 
 
Please have the customer call us at the number below with
this information.
 
We sincerely apologize for any inconvenience.  Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance. 
 
Thank you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am glad they fixed their website but I informed them the day I ordered it that I wanted to return the item and I told them why. The number they provided rang without end and it is on a different time zone than I am on.  I finally emailed them to contact them again and they refused to respond with the RMA by email. They repeatedly sent me the same message by email to call the number. Then they stopped responding to my emails. I was finally able to call during their time zone and they stated the 60 day time frame was exceeded. They clearly disregarded my request to return the item on Feb [redacted] and refuse to acknowledge that my intent to return the item within the 60 day period was clearly stated to them. This is clearly their lack of customer service and I should have checked them out on Consumer Reports before I ever went to their site. I was able to return the [redacted] NoNo product I bought after 60 days (I paid less for the Pro5 from them)  but this company that fraudulently charged me three times the advertised price will not take their product back even after I told them it only works sporadically and then it doesn't even do what it promised. This company does not care about its customer's satisfaction nor does it have the integrity it claims it has. They knew I was trying to return the item the day I ordered it. February [redacted], the day I told them I wanted to cancel the order, was a Saturday and they claimed on March [redacted] @ 2:16 PM that they couldn't cancel the order because it already shipped. Clearly, they lied because I received an email March [redacted] @ 6:03 PM that the order had shipped AND no tracking number was provided for me to check it. I didn't receive the item until 3 weeks later. In the days of social media, it would not be wise for this company to treat their customers this way. But then again, they apparently do not care about much anyway. Actions speak louder than words and this company has spoken volumes about how poorly their business practices are. They give a 60 day window and the product isn't an everyday usage item and may only be used 2 or 3 times in the 60 day period, less the time it took to deliver the item, leaves 1 or 2 times using it. After the phone center ignores their phones for weeks, I would find it hard to believe they allow anyone to return the product; and then I bet they would claim X amount have been sold...! Well, shame on them! I am disgusted with the way this company and can play a cat and mouse game with other people's money and expect the public to pay for their obviously phony product and deceptive website! I never completed the order in the first place! 
*
[redacted]
 [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We are responding to the customer complaint provided.
We have issued the refund in full to [redacted]'s account. The funds that were provided to us were in US funds. We have issued the credit back to the account in US funds. Unfortunately, we have no control over the exchange rate.
Thank you,
[redacted]
no!no! by Radiancy

Dear Revdex.com:
 
We are writing in response to the customer’s claim
regarding injuries she believes she experienced from using the no!no! Hair
Remover. 
 
We were able to contact the...

customer on August ** to
discuss her injury claim.  This request
will be forwarded to our legal department for review.  Please note that the customer has returned
her no!no! and has been refunded.
 
We sincerely apologize for
any inconvenience.  Please have the
customer contact us at ###-###-####, Monday through Friday, between the
hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST)
for further assistance. 
 
Thank you,
 
[redacted]
Radiancy Team

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I am still waiting for them to send my shipping label so that I am able to return the item. However, they have told me that I am able to return it.
Thank you for ytour assistance.
Sincerely,
[redacted]