Radiancy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Although I have received the shipping label AND RETURNED THE PRODUCT, I have NOT been refunded!! Now I'm out the money and have no product!! This company is ridiculous! Thieves! 
I have been MORE than patient, so I don't how I go about getting my money back at this point???
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Their Return Policy & Procedures  stated to obtain an RMA (return authorization) contact Customer Service Department at ###-###-#### which I did on April **,2015 and the person I spoke to said I should put an R in front of my order number and return the product which is just what I did. As I stated before they owe me the $19.95 additional they had charged me plus since I returned the product like they told me so the owe me my return shipping of $18.66.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I tried to return the no-no before the 60 day period, but your representative said it wasn't enough time to try it out.  The reason I didn't send back within the 60 day period is because my daughter was in the hospital for emergery surgery, and I forgot about it.  I have given it a year to try.  It is not working for me.  I don't want it.  It doesn't work on my hair - my hair is back on my knees the next day.
I want me money back- it is a scam!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The second part of that email did not exist on the email I received... addtionally if you click on the link at the top of that email -->  "[redacted]" 
[redacted]
There is NO reference to final sales anywhere... and the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website.   
 Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final??  (Attached .jpg)
So again I ask... where is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within 30 days no questions asked??
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint.  We understand the customerwanted to return the Kyrobak before his 45 days and wanted return shippingpaid.   We are unable to refund thecustomers shipping because he...

returned before his [redacted] day. Thecustomer placed the order online on February **, 2015, and was given the 60 dayMoney Back Guarantee (MBG) when he placed the order.  The customer’s order was delivered to him on March*, 2015, and his 60 day MBG ended on May *, 2015.  Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price.  If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price.   Thisinformation was included on the website by clicking on the banner that reads “TryKyrobak 100% Risk-Free”.  For reference,I have attached a screen shot of this. Additionally, this information was also included on the packing slipwhen the customer received his package. I have also included a sample copy of the packing slip. Thecustomer called in to return on April **, 2015, and the package was received inour warehouse on April **, 2015.  As apoint of information, the customer has been refunded for the purchase price hepaid. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance.  Thankyou, [redacted]RadiancyTeam

Dear Revdex.com:
 
We are writing concerning the customer's complaint.
 We understand the customer returned the unit, but has not received the
refund.   Due to the nature of the
complaint, the customer’s account...

has been reviewed.
 
The customer placed his order online on July **, 2014, and
was given the 60 day Money Back Guarantee (MBG) when the order was placed.  The customer’s order was delivered to him on
August *, 2014, and his 60 day MBG would have ended on October *, 2014.  Under the Guarantee, the customer has 60 days
to return the unit for a refund of the purchase price.  If the customer keeps the unit for at least
45 days of the 60 days, we will return shipping both ways and refund the
product price. 
 
The customer called in to return on August ** and was
given instructions to return his unit. 
His package was received in the warehouse on September **, 2014.
 
The customer’s refund of $124.17 was processed on
September **, 2014, to the card on file. 
Please note that it can take up to two billing cycles for the financial
institution to post the refund to the customer’s account
 
Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance. 
 
Thank you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There statement that they refunded my purchase is not true. As I said in my complaint they charged my [redacted] card $119.92 on 2/**/15 and $99.97 on 4/*/15 which is $219.89. On 4/*/15 they put $199.94 back on my card so they owe me at least $19.95 and I think they should pay my return shipping of $18.66 the nonsense about using there device for a few more days was not going to help my back at all.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are writing concerning the customer's request for a
full refund.  We understand the customer is
not happy with her No!No! and would like to return for a refund.   We sincerely apologize to the customer...

for
any inconvenience.
 
We will be happy to send the customer a label and
detailed instructions to return her unit. 
Please have the customer call us at the number below for this
information.  Once the tracking shows
that the package is being mailed back to us, we will process the refund.
 
Again, we sincerely apologize for the customer's
inconvenience.  Please feel free to have
the customer contact us at ###-###-####, Monday through Friday, between
the hours of 6a to 6p (PST) for further assistance.
 
Thank you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm done with this discussion... I am not satisfied and feel this business is shady and underhanded even with all the documentation I've provided.  It's ridiculous they can't refund something that they keep pointing to which was NOT indicated at any point during the ordering process.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are in receipt of your inquiry and appreciate you
reaching out directly to us to help resolve our mutual customer’s concern.
 
We work very hard to make sure that our...

shopper’s
experience is a good one, and we appreciate any and all feedback.  As a standard operating procedure, we conduct
an extensive review and quality assurance process prior to a website going “live.”  We maintain this process in an on-going basis
to ensure that the terms and conditions, as well as payment plans, are clearly
stated for the viewer.  Our goal is to
make sure that our visitors turn into well-informed buyers.
 
For your convenience, and so that you may have the same experience,
we are providing you with a copy of screen shots that show you the checkout
process step by step.  You will see that
the total due today is disclosed and the payment terms (if applicable) are also
disclosed.  Please note that this
information is provided on the same landing page, as the page that the credit
card information is entered.  We do this
because we want our customers to see their full financial obligation at the
time (and preferably prior to) entering the credit/debit card information and
proceeding with their order.
 
Once the customer has entered payment information, and
has clicked through to complete their shopping experience, the website will
show that the order has been submitted, and the customer will receive an order
confirmation email with complete details on how they can reach customer
service.
 
Additionally, the 60 day Money Back Guarantee (MBG),
including the 45 day guarantee, is also included on the website, as well as the
packing slip the customer received with his order.  For reference, I have included a sample copy
of the packing slip.
 
The customer’s package was delivered on [redacted] 2014
and the MBG ended on March **.  According
to our records, the customer called in to return on March **, which was outside
the MBG.
 
At this time, as a courtesy to the customer, we will
allow him to return his unit for a refund. 
Please ask the customer to call us at the number below for a return
label and Return Authorization Number. 
We will be happy to refund the customer, once the unit is received in
our warehouse.
 
We sincerely apologize to the customer for any
inconvenience.  We welcome any questions
that he may have.  Please feel free to
contact us at ###-###-####, Monday through Friday, between the hours of 6a
to 6p (PST) for further assistance.
 
Thank you,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no more to say, I don't agree with their comments. When you are told to call back in order to have them send you a pre-paid postage label you expect them to send you the label and not tell you someone will call you back.Of course it's after my 60 days no one would talk to me. I called on time, no one would deal with me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We are writing to you in response to Complaint ID [redacted]. In an effort to assist Ms. [redacted], we have reached out and provided return instructions for a warranty exchange. Since Ms. [redacted] purchased her product through [redacted], she is not eligible for a refund...

through Radiancy.
Please let us know if there is anything else we can do to assist Ms. [redacted].
Thank you,
[redacted]
Radiancy Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The screen shot you provided is exactly what I am referring to. It clearly states that the Pro3 total cost is $111.60 and NO WHERE in that screen shot does it say there will be additional charges! It states the NoNo total cost is $111.60 but they charged me 3 times that amount! In addition, it states that the No No PRO5 is available for an additional $20.00! Why would I pay over $300.00 for the PRO3 when I could get the PRO5 for $131.60? There is absolutely nothing on the site that states the consumer will be charged the total 3 times! I had NO IDEA that I would be charged over $300.00 for this product and further, that the manufacturer does not even offer the minimum 1 year warranty on their product! The site is clearly misleading to the consumer expecting to pay $111.60 for this product! I want my money back and I want to return the product with no restocking fees! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is the information about the seller. They are no longer a registered user on EBAY. ** (** ) No longer a registered user 94.3% positive feedback. I purchased 3 from them on OCTOBER **, 2013 PAID IN FULL WITH PAYPAL.
NO!NO! Hair Removal System 8800 Black + Travel Case Extra... ([redacted])
[redacted] | ** | 94.3%
Sale date: 10/**/13
$190.00
Free shipping
NO!NO! Hair Removal System 8800 Pink + Travel Case Extra ... ([redacted])
[redacted] | [redacted] | 94.3%
Sale date: 10/**/13
$190.00
Free shipping
NO!NO! Hair Removal System 8800 Black + Travel Case Extra... ([redacted])
[redacted] | [redacted] | 94.3%
Sale date: 10/**/13
$190.00
Free shipping
MY INFORMATION IS[redacted]
100% positive feedback
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are writing concerning the customer's complaint.
 We understand the customer wanted to return his no!no! Hair Remover
before his 45 day timeframe and wanted return shipping paid.   Due to the nature of...

the complaint, the
customer’s account has been reviewed.
 
The customer called our sales line on August **, 2014, to
place his order and was given the 45 day timeframe and the 60 day Money Back
Guarantee (MBG) during the sales call.  Under
the Guarantee, the customer has 60 days to return the unit for a refund of the
purchase price.  If the customer keeps
the unit for at least 45 days of the 60 days, we will return shipping both ways
and refund the product price. 
 
This information was also included on the packing slip
when the customer received his package.  For
reference, I have attached a sample copy.  The customer’s order was delivered to him on August
**, 2014, and his 60 day MBG will end on October **.  As a point of information, his [redacted]
day is October *.
 
As a courtesy to the customer, we will allow him to return
his unit for a full refund.  Please have
the customer call us at the number below to request a return label.  Once we receive the unit in the warehouse, we
will process a full refund, including shipping.   
 
Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
or Saturday between the hours of 7am – 1pm (PST) for further assistance
 
Thank you,
 
[redacted]
Radiancy Team

Dear Revdex.com:
We are writing in response to the customer’s complaint that she did not receive her  label to return her package.  We sincerely apologize to the customer for any inconvenience.
The customer was sent a return label by mail on February **, 2014.  The customer called our customer service line on February **, because she had not received her label.  We tried to contact the customer on February **.  We were unable to reach her, and a second label was mailed to her.  If the customer does not receive this label, please have her mail the package back to us and send us the receipt for return shipping and we will refund.  Please have the customer fax her receipt to: [redacted], Attn: NoNo.   To ensure that the refund is processed, please ask the customer to also include her order #[redacted], full name and address on file.
As a courtesy to the customer, her next payment has been pushed back to March **.
Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.
Thank You,
 
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customer wouldlike a refund for her unit.  We sincerelyapologize to the customer for any inconvenience. Thecustomer placed her order on...

December *, 2013, through our sales line.  On January **, 2014, the customer called ourcustomer service line because she was not getting results.  The agent offered to drop the final paymentfor the customer, but told her she was not able to return if she agreed to thisoption.  The customer agreed and wasrefunded $103.00 on January **, 2014.  Additionally,the customer was shipped a set of tips on January **, 2014, at no charge. Atthis point, we cannot authorize a return for this customer because she isoutside of the Money Back Guarantee (MBG). The customer was given the terms and conditions, as well as the 60 day MBGwhen she placed the order.  Under theGuarantee, the customer has 60 days to return the unit for a refund of thepurchase price.  If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price.  Thecustomer is more than one year outside of the MBG. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance.   Thankyou, [redacted]RadiancyTeam

Dear Revdex.com:
We understand the customer’s
concern and sincerely apologize for any inconvenience.  We understand the customer would like a full
refund, as she has returned the unit to us.
class="MsoNoSpacing">The customer ordered the white
snowflake No!No! on our website on December *,2013.  Due to the holidays, there was a backorder
placed on this item and the customer agreed to a red unit.  The customer did contact us to cancel her
order, however, the unit shipped before we were able to cancel. 
The customer was given a label to
return her unit and on February *, 2014, her unit was received in the
warehouse.  We did reach out to her to
confirm that she had returned a red unit on February *, but did not hear back
from the customer until several days later. 
On February **, 2014, refunds were processed for $104.89, $89.94
and $75.02.  Additionally, on February
**, 2014, the customer was refunded for her shipping charge of $14.95.  Please note that
it can take up to two billing cycles for the financial institution to post the
refund to the customer’s account however.
Again, we sincerely apologize for any inconvenience.  Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
for further assistance. 
Thank you,
[redacted]
Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The attachment was for another persons order. Not mine. I have been been told my the company that they are refunding my money and it will take 10-12 days. Please leave this open until that time incase they are not being truthful.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwould like to return but he is outside of our Money Back Guarantee. Thecustomer placed his order on December **, 2014, on line and was...

given the termsand conditions when he placed his order.  On December **, 2014, the customer called ourcustomer service department to return. The agent gave him tips and tricks for using the no!no! and the customeragreed to keep using.   Thecustomer called to return on March *, 2015, but at this point, he was outsideof the Money Back Guarantee (MBG).  As apoint of information, his MBG ended on March *, 2015. The customerwas given the terms and conditions, as well as the 60 day MBG when he placedthe order online.  Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchaseprice.  If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price.  At this point,we cannot authorize a return for this customer because he is outside of the MBG.   Wesincerely apologize to the customer for any inconvenience.  Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance.   Thankyou, [redacted]
[redacted]RadiancyTeam