Radiancy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company will not authorize the return of never been used product.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm in receipt of the response from Radiancy. I appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for review. My goal is not to argue how many times the total cost is displayed when purchasing this item. When purchasing any items online I routinely check the information provided several time to avoid any issues. I'm not sure how I would or could have missed a $300.00 charge if the information is outlined on the payment page, but this may have been the case. She indicated that I placed another charge with their company and it was found to be in their favor. As stated in my initial complaint, I thought that the payment for this device was $157.59. When I found a $101.00 dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this charge. An investigation was completed, I spoke with someone from the credit card company and the case was closed. I thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $101.00. I completely understand the return policy of 60 days and noted in my initial complaint that I was aware that this time frame had passed. This company has received $258.00. I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections company. I'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $300.00. If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following:
Accept the return of the No!No! even though the 60 day return policy has passed. The device was minimally used and the only portion of the contents used were the No!No! and the large head.
Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score;
Keep the $258.00 received for this item. Again, I'm not asking for a refund!!
Thank you!
 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:   We are responding to the customer’s complaint.  We understand that...

the customer is requesting a refund for a no!no! unit.  However, we are unable to locate an account for her based on the info provided in her complaint.    In order to assist the customer, we will need to know where her purchase was made, for example, the infomercial,  [redacted], [redacted], [redacted], [redacted].   Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed.   Please note that if the customer did not purchase her no!no! through an approved dealer, she will have to request a refund from where she originally purchased the unit.  As soon as we receive this information, we will be happy to try to assist the customer.   We sincerely apologize to the customer.  Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance.    Thank You,   Julie L[redacted] Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item is not as described.  A person should be able to return an item that is falsely advertised.  It does not work.  Period.  I also think it is slimey that a person has to deal with a sales person who obviously has been authorized to convince the customer to keep the unit by offering incentives to do so.  I believe it is in hopes that they can wear down the consumer or make them feel guilty for wanting to return the item.  I called to return the item and I had to deal with a sales person.  I should have been able to complete the return without getting a new sales pitch.In case it is not clear, the item does not work and is a piece of junk.  I wouldn't want it if it were free. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are writing concerning the customer's refund request.   We understand that the customer was promised
a full refund for his purchase if he faxed in his receipt for return shipping,
but was unable to fax the...

receipt to us. 
We sincerely apologize to the customer for any inconvenience.
 
The customer’s package was received in our warehouse on June **,
2014.  Refunds were processed for     $289.95 on June ** and $12.95 on June
**.  Additionally, we received the
customer’s receipt for return shipping and $9.64 was refunded on June **.  Please note that
it can take up to two billing cycles for the financial institution to post the
refund to the customer’s account however.
 
Please have the customer contact us at ###-###-####, Monday
through Friday, between the hours of 6a to 6p (PST) for further assistance.
 
Thank you,
 
[redacted]
Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I still disagree with their 45-60 day wait before returning the product to get a refund
Sincerely,
[redacted]

Dear Revdex.com,
We are writing to you regarding complaint # [redacted]. We spoke to [redacted] and provided return instructions.
Thank you,
[redacted]
Radiancy Customer Support

Dear Revdex.com,
We spoke to [redacted] on 4.**.14 and provided a return label and instructions to return her product. Upon arrival of her product at the warehouse, we will issue a full refund to her card on file.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will wait until late June to return it before the July [redacted] cut-off date.  
Sincerely,
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwould like to return her no!no! device, but is outside the 60 day Money Back Guarantee(MBG).  Due to the escalation, the accounthas been...

reviewed.   At this time, we will allow the customer toreturn for a refund, however, the customer must pay to return.  Once the unit is received in the warehouse,we will process the refund.  Please havethe customer call us below for instructions to return. Wesincerely apologize to the customer for any inconvenience.  Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. . Thankyou, [redacted]RadiancyTeam

Dear
Revdex.com:
 
We
are writing in response to the customer’s claim regarding injuries she believes
she experienced from using the no!no! Hair Remover. 
 
We
were able to contact the customer on August ** to discuss her injury
claim.  This request will be forwarded to
our legal department for review.  Please
note that the customer has returned her no!no! and has been refunded.
 
Additionally,
our legal department has attempted to reach out to the customer.  We have emailed her our information to
contact us.
 
We
sincerely apologize to the customer for any inconvenience.  Please have the customer contact us at
###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)
or Saturday between the hours of 7am – 1pm (PST) for further
assistance. 
.
 
Thank
you,
 
[redacted]
Radiancy
Team

Good Afternoon,
The above mentioned case #[redacted] for [redacted] has been addressed. On Thursday May [redacted] we reached out to her and reshipped the items she requested. If we can be of further assistance please let us know.
Sincerely,
[redacted]
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I had been told several weeks ago already that they were turning my case over to their legal department, but they still have not given me a settlement offer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:
 
We are writing concerning the
customer's complaint regarding a reship for her no!no! device.  Due to the escalation, her account has been
reviewed. 
 
We understand that the...

customer purchased
the no!no! through a retail store in Canada. 
If this is a Showcase store and the customer has purchased the unit
within the year, we can offer a reship.  Please
note that we are only able to provide reships if the retail store is an
approved affiliate for the no!no! hair device.
 
Additionally, the customer’s
complaint indicates that she would like a refund.  We are unable to process a refund for the
customer because the no!no! was purchased through a retail store and must be
returned to them.
 
We sincerely apologize for any
inconvenience to the customer.  Please
feel free to have the customer contact us at ###-###-####, Monday through
Friday, between the hours of 6a to 6p (PST) for further assistance. 
 
Thank you,
 
[redacted]
Radiancy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
All this is on their website but none of this is on the commercial on TV on TV it says refund any time you do not like it it does not say you have to keep it for 45 days before and get a refund so I still stay there doing false advertising 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DearRevdex.com: Weare writing concerning the customer's complaint. We understand the customerwould like to return but he is outside of our Money Back Guarantee. Thecustomer placed his order on December **, 2014, on line and was given the termsand conditions when he placed his order.  On December **, 2014, the customer called ourcustomer service department to return. The agent gave him tips and tricks for using the no!no! and the customeragreed to keep using.   Thecustomer called to return on March *, 2015, but at this point, he was outsideof the Money Back Guarantee (MBG).  As apoint of information, his MBG ended on March *, 2015. We arehappy to give the customer instructions to return for a full refund and pay hisreturn shipping.  We have contacted thecustomer and given him instructions and a return label. Wesincerely apologize to the customer for any inconvenience.  Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance.   Thankyou, [redacted]
[redacted]RadiancyTeam

Dear Revdex.com:
 
We are in receipt of your inquiry and appreciate you
reaching out directly to us to help resolve our mutual customer’s concern.   We understand the customer placed an order
online and was not able to...

cancel it before the order was placed.  We sincerely apologize to the customer for
any inconvenience.
We work very hard to make sure that our shopper’s experience
is a good one, and we appreciate any and all feedback.  As a standard operating procedure, we conduct
an extensive review and quality assurance process prior to a website going
“live.”  We maintain this process on an
on-going basis to ensure that the terms and conditions, as well as payment
plans, are clearly stated for the viewer. 
Our goal is to make sure that our visitors turn into well-informed
buyers.
For your convenience, and so you may have the same
experience, we are providing you with a copy of screen shots that show you the
checkout process step by step.  You will
see that the total due today is disclosed and the payment terms (if applicable)
are also disclosed.  Please note that
this information is provided on the same landing page as the page that the
credit card information is entered.  We
do this because we want our customers to see their full financial obligation at
the time (and preferably prior to) entering the credit/debit card information
and proceeding with their order.
Once the customer has entered payment information, and has
clicked through to complete their shopping experience, the website will show
that the order has been submitted, and the customer will receive an order
confirmation email with complete details on how they can reach customer
service.
The customer’s order was delivered to her on June **, 2014,
and her 60 day Money Back Guarantee (MBG) ended on August **, 2014.  The customer called in to return on September
**, 2014, and was told she was outside the MBG. 
As a courtesy to the customer, we will allow her to return for a refund.
Please have the customer call us at the number below for a
return label and instructions to return. 
Once we receive the package in the warehouse, we will process a refund
to the card on file.
We welcome any questions that you may have.  Please have the customer contact us at ###-###-####, Monday
through Friday, between the hours of 6a to 6p (PST) for further
assistance. 
 
Thank you,
 
[redacted]
Radiancy Team

Dear Revdex.com,
We are writing to respond to this customer complaint. [redacted] has been issued a refund for $6.85 to her credit card on file.
Please let us know if there is anything else we can assist [redacted] with.
Thank you,
/>
[redacted]

Dear
Revdex.com:We
are writing concerning the customer's complaint. We understand the rubber band
has slipped off the no!no! and the customer would like a warranty exchange
because the unit does not work.  As a
courtesy, we will be happy to send the customer a...

one-time warranty exchange,
even though her warranty ended in 2013. 
We have attempted to contact the customer and have not been able to
reach her.  Please have this customer
contact us at the number below. We would like to discuss the warranty exchange
process with her.Additionally,
the customer indicated in her complaint that her no!no! was used on a daily
basis by more than one member of her family. 
We are very happy to hear that the customer likes the no!no! and would
appreciate it if the customer would email us a testimonial regarding this.  Please ask the customer to send the
testimonial to [redacted] and please ask her to also include a statement
saying that she authorizes us to use her email as a testimonial.Please
have the customer contact us at ###-###-####, Monday through Friday,
between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm
(PST) for further assistance. Thank
you,Julie
L[redacted]Radiancy
Team