Radiancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm in receipt of the response from RadiancyI appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for reviewMy goal is not to argue how many times the total cost is displayed when purchasing this itemWhen purchasing any items online I routinely check the information provided several time to avoid any issuesI'm not sure how I would or could have missed a $charge if the information is outlined on the payment page, but this may have been the caseShe indicated that I placed another charge with their company and it was found to be in their favorAs stated in my initial complaint, I thought that the payment for this device was $When I found a $dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this chargeAn investigation was completed, I spoke with someone from the credit card company and the case was closedI thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $I completely understand the return policy of days and noted in my initial complaint that I was aware that this time frame had passedThis company has received $I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections companyI'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following: Accept the return of the No!No! even though the day return policy has passedThe device was minimally used and the only portion of the contents used were the No!No! and the large head Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score; Keep the $received for this itemAgain, I'm not asking for a refund!! Thank you! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their Return Policy & Procedures stated to obtain an RMA (return authorization) contact Customer Service Department at ###-###-#### which I did on April **,and the person I spoke to said I should put an R in front of my order number and return the product which is just what I didAs I stated before they owe me the $additional they had charged me plus since I returned the product like they told me so the owe me my return shipping of $[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had been told several weeks ago already that they were turning my case over to their legal department, but they still have not given me a settlement offer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All this is on their website but none of this is on the commercial on TV on TV it says refund any time you do not like it it does not say you have to keep it for days before and get a refund so I still stay there doing advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item is not as described A person should be able to return an item that is falsely advertised It does not work Period I also think it is slimey that a person has to deal with a sales person who obviously has been authorized to convince the customer to keep the unit by offering incentives to do so I believe it is in hopes that they can wear down the consumer or make them feel guilty for wanting to return the item I called to return the item and I had to deal with a sales person I should have been able to complete the return without getting a new sales pitch.In case it is not clear, the item does not work and is a piece of junk I wouldn't want it if it were free In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, We spoke to [redacted] on 4.**and provided a return label and instructions to return her productUpon arrival of her product at the warehouse, we will issue a full refund to her card on file Thank you, [redacted]

The purchase price of $is what I'm asking to be returned

DearRevdex.com: Weare writing concerning the customer's complaintWe understand the customerwould like to return but he is outside of our Money Back GuaranteeThecustomer placed his order on December **, 2014, on line and was given the termsand conditions when he placed his order On December **, 2014, the customer called ourcustomer service department to returnThe agent gave him tips and tricks for using the no!no! and the customeragreed to keep using Thecustomer called to return on March *, 2015, but at this point, he was outsideof the Money Back Guarantee (MBG) As apoint of information, his MBG ended on March *, The customerwas given the terms and conditions, as well as the day MBG when he placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price At this point,we cannot authorize a return for this customer because he is outside of the MBG Wesincerely apologize to the customer for any inconvenience Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance Thankyou, [redacted] RadiancyTeam

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot)We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer serviceFor reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will pay return shipping both ways and refund theproduct price Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, The customer also filed achargeback on June [redacted] that was found in our favor At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to usWesincerely apologize to the customer for any inconvenience We welcome any questions that she mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, JulieL***RadiancyTeam

DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Additionally, I have included ascreen shot of the payment informationOn this page, the customer enters name, address and credit cardinformation The payment schedule isincluded at the very bottom of this screen,Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed her order on February **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price Thecustomer called our customer service department on February [redacted] to cancel theorder, but at this point, the order could not be canceled She was told to call us as soon as thepackage was delivered and we would give her a return label to return the unit The customer’s package was delivered to heron March *, 2015, and her MBG ended May *, The customer did not contact us again untilMay ** At this point the customer wastold she could not return because she was outside of the MBG Additionally, the customer filed twochargebacks on April **, whichwere found in our favor The customeralso filed a chargeback on June **, which is still pendingWesincerely apologize to the customer; however, we cannot authorize a return fora refund because the customer is outside of the MBG Wewelcome any questions that he may havePlease feel free to contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistanceThankyou, [redacted] RadiancyTeam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will wait until late June to return it before the July [redacted] cut-off date Sincerely, [redacted]

Dear Revdex.com: We are writing in response to the customer’s complaint that she did not receive her label to return her package We sincerely apologize to the customer for any inconvenience The customer was sent a return label by mail on February **, The customer called our customer service line on February **, because she had not received her label We tried to contact the customer on February ** We were unable to reach her, and a second label was mailed to her If the customer does not receive this label, please have her mail the package back to us and send us the receipt for return shipping and we will refund Please have the customer fax her receipt to: [redacted] ***, Attn: NoNo To ensure that the refund is processed, please ask the customer to also include her order # [redacted] , full name and address on file As a courtesy to the customer, her next payment has been pushed back to March ** Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank You, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product does not work as advertised The customer service rep I spoke to when I wanted to return the product convinced me to keep the unit longer because it worked so well for him Inducements were given to keep the product longer, but it didn't make the unit work as advertised I feel that this is a deceptive practice It is a huge disappointment when a person spend $for an item that makes wonderful promises No one like to feel that they are gullible When I called to return the product they should have just let me return it instead of using pressure and promises to make me feel like this was really a good purchase It does not work It is junk at any price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's complaintWe understand the customer would like to return her no!no! device, but is outside the day Money Back Guarantee (MBG) Due to the escalation, the account has been reviewed The customer placed the order on September **, 2013, and was given our day MBG when the order was placed Under the Guarantee, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will refund shipping both ways and refund the product price This information was also included on the packing slip when the customer received the package The customer’s MBG ended in November As a courtesy to the customer, we will allow her to return at this time Please have the customer call us at the number below for instructions She will have to pay her shipping to return We sincerely apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank you, [redacted] Radiancy Team

Dear Revdex.com: We are writing concerning the customer's complaint We understand that the customer would like to return, but was outside of the day Money Back Guarantee (MBG) Due to the nature of the complaint, the customer’s account has been reviewed The customer called our sales line on October **, 2013, to place her order for the NoNo Proand the NoNo Glo and was given the day Money Back Guarantee (MBG) during the sales call However, the sales call was reviewed and the MBG for the NoNo Glo was not mentioned We sincerely apologize to the customer for this error The customer’s order was delivered to her on October *, 2014, and her day MBG ended on December *, Under the Guarantee, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price As a courtesy to the customer, we will allow her to return the NoNo Glo Please have the customer call us at the number below for a return label and instructions to return Once we receive the unit in the warehouse, we will process her refund Again, we sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Dear Revdex.com, We have issued a credit to [redacted] ***'s account in the amount of $She was charged this amount on We are also issuing a return label in order to allow [redacted] to return the product free of charge Thank you, /> [redacted] Radiancy

Dear Revdex.com: We are writing concerning the customer's complaintWe understand the customer would like to return her no!no! device, but is outside the day Money Back Guarantee (MBG) Due to the escalation, the account has been reviewed The customer placed the order on December **, 2013, online and was given our day MBG when the order was placed Under the Guarantee, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least [redacted] days of the days, we will refund return shipping both ways and refund the product price This information was also included on the packing slip when the customer received the package For reference, I have attached a copy of a sample packing slip The customer’s MBG ended on February **, Even though this was a Christmas gift, the Holiday MBG, would have ended on February **, 2014, and the customer did not call in to return until March * As a courtesy to the customer, we will allow her to return for a full refund Since the customer is outside the MBG, we will ask that she pay the return shipping back to us Please have the customer call us at the number below for instructions to return Once we receive the unit in the warehouse, we will process a refund for the unit We sincerely apologize to the customer Please have the customer contact us at [redacted] , Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] ***

Dear Revdex.com: We are writing concerning the customer's refund request We understand that the customer was promised a full refund for his purchase if he faxed in his receipt for return shipping, but was unable to fax the receipt to us We sincerely apologize to the customer for any inconvenience The customer’s package was received in our warehouse on June **, Refunds were processed for $on June ** and $on June ** Additionally, we received the customer’s receipt for return shipping and $was refunded on June ** Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account however Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] Radiancy Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While this answers some of my questions, it raises others (A major one being, if they care so much about their customers, why didn't they respond to my letters!) I just looked (again) at the website where I placed my order, and strenuously disagree with the 2nd paragraph of their letter Obiously I did not read carefully enough through all their obsfucations, as I THOUGHT I was purchasing the No No for the price stated at the bottom of the Subtotal Processing & HandlingTotal $83.33$14.95$So, OK - they say I still owe $101.62? That's very odd, since when I add up payments of $83.33, plus shipping and handling of $(which is the price on their website today), I come up with $ Yet they are charging me $303.90? And, what makes me the angriest, is that, since they had/have my credit card number on file, why is there any need for this "collections" nonsense If they think I owe another $101.62, why haven't they charged my card, just like they did with the first 2? I will pay whatever I need to, to resolve this, but I still believe this is a shady company, that sets out to deceive consumers - and in my case succeeded Also - while I have never asked for a refund - I sincerely wish I had read this review from Consumer Reports prior to purchasing this device "Panelists used words such as “pkly” and ?“hairy” to describe how their legs felt after No NoAll six said the treated leg was never hair- or stubble-free during the six weeks of testingSomething else that panelists noticed: the smell of burned hairThe final straw? Using No No took far longer than shaving—up to minutes per legNone of the panelists said they’d want to buy the device, though some described it as “cute.” I will be sure to share this lovely experience far and wide In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***