Radiancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The ad which I still have says nothing about keeping it for at least daysIt just says that they will refund purchase price, shipping and handling, and pay cost to ship it back to themduring the phone conversation, I asked if I kept it for days and then returned it, would it make a difference and was given an evasive answerI also resent the fact that they never bothered to respond to the email I sent or the written note I sent It comes down to truth in advertising and their ad does not indicate that it has to be kept for days It is not the $in return postage but the principle that they are not honoring their guarantee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's complaint We understand the customer claims she has returned both units, but she was only refunded for one unit Due to the nature of the complaint, the customer’s account has been reviewed The initial package was received in the warehouse on December **, 2013; however, in error, the warehouse did not log the second unit We were able to locate the second unit and the customer’s return has been processed We sincerely apologize to the customer for any inconvenience this has caused This letter confirms that on December ***, 2013, a refund of $was processed to the card on file Additionally, on March **, 2014, a refund of $was also processed the card on file Please note, it can take up to two billing cycles for the financial institution to post the refund to the customer’s account The customer placed her order online on December **, The terms and conditions of the order as well as our day Money Back Guarantee (MBG) were given to the customer when she placed her order This was also included on the packing slip when she received her package For reference, I am including a sample packing slip The customer’s order was delivered to her on December **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer returned the units to us on December **, before her days were over Because of this, we are unable to refund for return shipping Again, we sincerely apologize for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The screen shot you provided is exactly what I am referring to. It clearly states that the Pro3 total cost is $111.60 and NO WHERE in that screen shot does it say there will be additional charges! It states the NoNo total cost is $111.60 but they charged me 3 times that amount! In addition, it states that the No No PRO5 is available for an additional $20.00! Why would I pay over $300.00 for the PRO3 when I could get the PRO5 for $131.60? There is absolutely nothing on the site that states the consumer will be charged the total 3 times! I had NO IDEA that I would be charged over $300.00 for this product and further, that the manufacturer does not even offer the minimum 1 year warranty on their product! The site is clearly misleading to the consumer expecting to pay $111.60 for this product! I want my money back and I want to return the product with no restocking fees! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Dear Revdex.com, We are writing to you regarding complaint # [redacted] We spoke to [redacted] and provided return instructions Thank you, [redacted] Radiancy Customer Support

This is the information about the sellerThey are no longer a registered user on EBAY [redacted] ( [redacted] ) No longer a registered user 94.3% positive feedbackI purchased from them on OCTOBER **, PAID IN FULL WITH PAYPAL NO!NO! Hair Removal System Black + Travel Case Extra( [redacted] ) [redacted] | [redacted] | 94.3% Sale date: $ Free shipping NO!NO! Hair Removal System Pink + Travel Case Extra (***) [redacted] | [redacted] | 94.3% Sale date: $ Free shipping NO!NO! Hair Removal System Black + Travel Case Extra(***) [redacted] | [redacted] | 94.3% Sale date: $ Free shipping MY INFORMATION IS [redacted] 100% positive feedback Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's complaint We understand that the customer ordered on ebay and claims she has received several letters from collections for other customers at her address, but not in her name Due to the nature of the complaint, the customer’s account has been reviewed To remove the customer from collections, we will need her ebay ID, the sellers ebay ID and the date of purchase Once we receive this from the customer, she will be removed from collections Please have the customer call us at the number below with this information We sincerely apologize for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Dear Revdex.com: We are writing in response to the customer’s complaint stating that she has not received her refund We sincerely apologize to the customer for any inconvenience The customer’s refund of $was processed on June **, 2014, to the card on file To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-Jun-22:15:EDT Please have the customer give this information to the bank in order to locate it Additionally, the customer did not receive her return label because it was originally sent to the wrong address We sincerely apologize for this error and appreciate the customer bringing the situation to our attention, as we are constantly working to provide the highest level of customer service The customer was mailed a new return label on May [redacted] to her [redacted] *** address As soon as the customer receives this label, please ask her to return the unit to us Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank You, [redacted] Radiancy Team

Dear Revdex.com: We are writing concerning the customer's complaint regarding a reship for her no!no! device Due to the escalation, her account has been reviewed We understand that the customer purchased the no!no! through a retail store in Canada If this is a Showcase store and the customer has purchased the unit within the year, we can offer a reship Please note that we are only able to provide reships if the retail store is an approved affiliate for the no!no! hair device Additionally, the customer’s complaint indicates that she would like a refund We are unable to process a refund for the customer because the no!no! was purchased through a retail store and must be returned to them We sincerely apologize for any inconvenience to the customer Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] Radiancy Team

Dear Revdex.com, We are writing in response to customer complaint # [redacted] [redacted] was issued a full refund for $to her credit card on file on 4.** Please let us know if you need any other information Thank you, [redacted] no!no! by Radiancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I still disagree with their 45-day wait before returning the product to get a refund Sincerely, [redacted]

Dear Revdex.com: We are writing in response to the customer’s complaint We understand that the customer would like an invoice showing that her order has been paid in full Our records indicate that the customer was sent an invoice on April **, Additionally, we have included a screen shot of the customer’s account showing that she has a zero balance due We apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank You, Julie L [redacted] Radiancy Team

Good Morning All, A full credit has been issued to [redacted] 's account in the amount of $The refund was processed today to the credit card on file Thank you, [redacted]

Dear Revdex.com:We are writing concerning the customer's complaintWe understand the customer has not received her refund Due to the escalation, the account has been reviewed The customer called to return her no!no! on October *, The agent told the customer that if she agreed to keep the unit, we would give her a 25% discount This letter confirms that on October *, 2015, the customer was refunded $ It can take up to two billing cycles for the financial institution to post the refund to the customer’s account For reference, the time and date stamp for the refund is below If the customer is unable to locate the refund, please ask her to take this information to the bank to help them locate itSettlement Date and Time: **-Oct-22:21: EDTAdditionally, we have no records of the customer trying to call us after the refund was processed We sincerely apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance.Thank you,Julie L***Radiancy Team

Dear Revdex.com: We are writing concerning the customer's complaint We understand the customer claims she has returned both units, but she was only refunded for one unit Due to the nature of the complaint, the customer’s account has been reviewed The initial package was received in the warehouse on December ***, 2013; however, in error, the warehouse did not log the second unit We were able to locate the second unit and the customer’s return has been processed We sincerely apologize to the customer for any inconvenience this has caused This letter confirms that on December **, 2013, a refund of $was processed to the card on file Additionally, on ***, 2014, a refund of $was also processed the card on file Please note, it can take up to two billing cycles for the financial institution to post the refund to the customer’s account The customer placed her order online on December **, The terms and conditions of the order as well as our day Money Back Guarantee (MBG) were given to the customer when she placed her order This was also included on the packing slip when she received her package For reference, I am including a sample packing slip The customer’s order was delivered to her on December **, Under the MBG, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price The customer returned the units to us on December **, before her days were over Because of this, we are unable to refund for return shipping Again, we sincerely apologize for any inconvenience Please have the customer contact us at [redacted] , Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Dear Revdex.com: We understand the customer’s concern and sincerely apologize for any inconvenience We understand the customer would like a full refund, as she has returned the unit to us class="MsoNoSpacing">The customer ordered the white snowflake No!No! on our website on December *, Due to the holidays, there was a backorder placed on this item and the customer agreed to a red unit The customer did contact us to cancel her order, however, the unit shipped before we were able to cancel The customer was given a label to return her unit and on February *, 2014, her unit was received in the warehouse We did reach out to her to confirm that she had returned a red unit on February *, but did not hear back from the customer until several days later On February **, 2014, refunds were processed for $104.89, $ and $ Additionally, on February **, 2014, the customer was refunded for her shipping charge of $ Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account however Again, we sincerely apologize for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] Radiancy Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus I am not happy with the results I have gotten from the no-noIt hasn't taken my hair offI feel it is advertisingI want my money back and would like to send the unit back free of charge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's request for a full refund We understand the customer is not happy with her No!No! and would like to return for a refund We sincerely apologize to the customer for any inconvenience We will be happy to send the customer a label and detailed instructions to return her unit Please have the customer call us at the number below for this information Once the tracking shows that the package is being mailed back to us, we will process the refund Again, we sincerely apologize for the customer's inconvenience Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] ***

Dear Revdex.com: We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern We understand the customer would like to return for a refund and be removed from collectionsThis letter confirms that the customer was refunded for her first payment of $on October **, 2015, and her remaining bad debt of $was removed on the same day Additionally, the customer’s account was removed from collections on January *, If the customer is not able to locate the refund, please ask her to check with her bank As of now, we consider this complaint resolvedWe work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process in an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer Our goal is to make sure that our visitors turn into well-informed buyersWhen an order is placed, the customer will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed Please note that this information is provided on the same landing page, as the page that the credit card information is entered We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their orderOnce the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer serviceThe customer placed her order on May **, 2015, and was given the terms and conditions, as well as the day Money Back Guarantee (MBG) when she placed the order online Under the Guarantee, the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will pay return shipping both ways and refund the product price The customer’s package was delivered to her on May **, 2015, and her MBG ended on July ** The customers MBG was extended when she called in for a warranty exchange This unit was delivered to her on July [redacted] and her MBG was extended until September The customer did not contact us to return until December **, Since there were two orders in the customer’s account, one original order and one warranty exchange, the agent she spoke to on December **, did not notice the refund We sincerely apologize to the customer for any inconvenience We welcome any questions that she may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistanceThank you, Julie L [redacted] Radiancy Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]