Radiancy

DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return the no!no! before her days Due to the nature of the complaint, thecustomer’s account has been reviewedThecustomer placed the order through our call center on April **, During this call, she was given the dayMoney Back Guarantee (MBG) and was told about our day rule when she placedthe order The customer’s order wasdelivered to her on April **, 2015, and her day MBG will end on June **, Under the Guarantee, the customerhas days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price This was also indicatedon the packing slip when she received the orderThecustomer called in to return on May **, 2015, and was told she could return,but she would have to pay the postage to return We will allow the customer to return before herdays, however, we will only refund for the purchase priceWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There statement that they refunded my purchase is not trueAs I said in my complaint they charged my [redacted] card $on and $on they put $back on my card so they owe me at least $and I think they should pay my return shipping of $the nonsense about using there device for a few more days was not going to help my back at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meI called the company and was able to procure a shipping label from themHowever, the matter has not yet been fully resolved as I have not received confirmation that my package was received or that I was taken out of collection status Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The full refund amount I'm owed is $according to my credit card statements This is with the exchange rate I was chargedIs the amount of $that NoNo is refunding include the exchange rate or will that be done by the credit card company? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never received the $gift card and I have checked my junk email several times The response from Radiancy is wrong the 1st page had a big $next to that pink pro I have also attached the copy of my receipt at the time of purchase If my receipt is reviewed it clearly states that I was to receive the proand a discounted proand my total charge was $ I was never given any other total This company has falsely advertise a price but then under handedly not honor it Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's refund request We sincerely apologize to the customer for any inconvenience The customer’s package was received in our warehouse on March *, Refunds were processed for $and $on March **, Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account however Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am glad they fixed their website but I informed them the day I ordered it that I wanted to return the item and I told them whyThe number they provided rang without end and it is on a different time zone than I am on I finally emailed them to contact them again and they refused to respond with the RMA by emailThey repeatedly sent me the same message by email to call the numberThen they stopped responding to my emailsI was finally able to call during their time zone and they stated the day time frame was exceededThey clearly disregarded my request to return the item on Feb [redacted] and refuse to acknowledge that my intent to return the item within the day period was clearly stated to themThis is clearly their lack of customer service and I should have checked them out on Consumer Reports before I ever went to their siteI was able to return the [redacted] NoNo product I bought after days (I paid less for the Profrom them) but this company that fraudulently charged me three times the advertised price will not take their product back even after I told them it only works sporadically and then it doesn't even do what it promisedThis company does not care about its customer's satisfaction nor does it have the integrity it claims it hasThey knew I was trying to return the item the day I ordered itFebruary ***, the day I told them I wanted to cancel the order, was a Saturday and they claimed on March [redacted] @ 2:PM that they couldn't cancel the order because it already shippedClearly, they lied because I received an email March [redacted] @ 6:PM that the order had shipped AND no tracking number was provided for me to check itI didn't receive the item until weeks laterIn the days of social media, it would not be wise for this company to treat their customers this wayBut then again, they apparently do not care about much anywayActions speak louder than words and this company has spoken volumes about how poorly their business practices areThey give a day window and the product isn't an everyday usage item and may only be used or times in the day period, less the time it took to deliver the item, leaves or times using itAfter the phone center ignores their phones for weeks, I would find it hard to believe they allow anyone to return the product; and then I bet they would claim X amount have been sold...! Well, shame on them! I am disgusted with the way this company and can play a cat and mouse game with other people's money and expect the public to pay for their obviously phony product and deceptive website! I never completed the order in the first place! [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are writing concerning the customer's complaint We understand the customer has been trying to return, but has not been able to contact customer service to receive a Return Merchandise Authorization /> number (RMA) to return Due to the nature of the complaint, the customer’s account has been reviewed The customer placed her order online on June **, 2013, and her package was delivered to her on June **, Under the Day Money Back Guarantee (MBG), the customer has days to return the unit for a refund of the purchase price If the customer keeps the unit for at least days of the days, we will return shipping both ways and refund the product price This information was given to the customer when she placed her order online and also included on the packing slip when the customer received her package Based on this information, the customers MBG would have ended on August ** The first correspondence we received from the customer was on August ** The notes in the customer’s account do indicate that she emailed us several times after August ***, and did only receive emails in response We sincerely apologize for this As a courtesy to the customer, we will reach out to her and make sure she receives a return label and instructions to return Once we receive the unit in the warehouse, we will process a full refund Additionally, a return label has been emailed to the customers email on file, along with an email giving her full instructions to return Again, we sincerely apologize for any inconvenience Please have the customer contact us at [redacted] , Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]