Radiancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and am in the process of sending back the device Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good morning, While I respect your company's rules about the refund policy, please allow me a moment of your time My father lives in Delaware and I live in Florida He ordered your product in November as he began to budget for his holiday gifts He came to visit me in January and wanted to give me the No No in person We followed all the instructions and were disappointed it did not workWe then looked it up on the internet and saw all the websites with complaints Right away, we called your Customer Service and explained our situation We understand your rules, but with all the complaints filed (over 298) we would appeal to your company to make this situation right As I explained to your Customer Service in all of my calls, he is years old, widowed in March of and now on a very restricted financial budget It would be a kind gesture on your part to help offset this situation and create a better experience for at least one of your customers Again, we understand your rules, but were really hoping for a better outcome Thank you kindly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, We spoke to [redacted] on [redacted] A return label was issued at that time Thank you, [redacted]

Dear Revdex.com: We have successfully received the Ebay sellers informationAs a result, we have remove [redacted] from collections to ensure that she no longer receives any further communication regarding this matter We sincerely apologize for any inconvenience Please have the customer contact us at [redacted] , Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return her no!no! before her days and wanted return shippingrefunded to her We are unable torefund the customers shipping because she returned before her 45thdayDueto the nature of the complaint, the sales call was reviewed The customer placed the order through ourcall center on March **, 2015, and was given the day Money Back Guarantee(MBG), including information about returning before the days when she placedthe order The customer’s order wasdelivered to her on March **, 2015, and her day MBG ended on May **, Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product priceAdditionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before days This information was also included on thepacking slip when the customer received his package For reference, I have included a sample copyof the packing slipThepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paidWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This product does not work as advertiseddon't want either one that was shippedCommercial says money back and shipping and handling free if NOT FULLY SATISFIED I am not satisfied at allShe has used this product and it does not remove all the hairWe are not satisfied with productJust send us a return box that is prepaid shipping and refund my moneythis will end our business with you and we will not have to blog about how you treat customers with your advertising and guarantees In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com: We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process in an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer Our goal is to make sure that our visitors turn into well-informed buyers For your convenience, and so that you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed Please note that this information is provided on the same landing page, as the page that the credit card information is entered We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service Additionally, the day Money Back Guarantee (MBG), including the day guarantee, is also included on the website, as well as the packing slip the customer received with his order For reference, I have included a sample copy of the packing slip The customer’s package was delivered on [redacted] and the MBG ended on March ** According to our records, the customer called in to return on March **, which was outside the MBG At this time, as a courtesy to the customer, we will allow him to return his unit for a refund Please ask the customer to call us at the number below for a return label and Return Authorization Number We will be happy to refund the customer, once the unit is received in our warehouse We sincerely apologize to the customer for any inconvenience We welcome any questions that he may have Please feel free to contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted]

Good Afternoon, The above mentioned case # [redacted] for [redacted] has been addressedOn Thursday May [redacted] we reached out to her and reshipped the items she requestedIf we can be of further assistance please let us know Sincerely, [redacted] [redacted]

Dear Revdex.com: We are writing in response to the customer’s claim regarding injuries she believes she experienced from using the no!no! Hair Remover We were able to contact the customer on August ** to discuss her injury claim This request will be forwarded to our legal department for review Please note that the customer has returned her no!no! and has been refunded We sincerely apologize for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank you, [redacted] Radiancy Team

Dear Revdex.com: We are writing concerning the customer's request to return and to be removed from collections We understand that the customer claims she tried to reach us on several occasions Unfortunately, we only have record of her email sent to us on April **, We sincerely apologize to the customer for any inconvenience At this time, we will allow the customer to return for a refund, however, she will need to call us for return instructions and a label Additionally, we will not remove the customer from collections until her unit is received in our warehouse Please note that the customer placed her order online on December **, 2013, and did receive the terms and conditions of the order when she ordered, including the payment plan Please see the attached web order page Again, we sincerely apologize for the customer's inconvenience Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for your response Revdex.com, Them emailing the return slip only exemplifies the fact this could have been resolved months ago and they dragged their feet with my numerous calls into their call centre Why didn't anyone offer to email it prior? I just checked my CC online with my bank and so far no refund Also the amount they claim to have refunded does not include anything additional for the months of delay which I requested for Thanks for your help [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

DearRevdex.com: Weunderstand that the customer would like to return but has not used the unit fordays We sincerely apologize to thecustomer for any inconvenience Thecustomer’s package was delivered to her on March ** The customer placed her order online and wasgiven the day Money Back Guarantee (MBG) when she placed the order Under the Guarantee, the customer has daysto return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price This information was alsoincluded on the packing slip when the customer received her packageThecustomer called our customer service line on April [redacted] to returnand agreed to continue using the productAt this point she was only on day of using the no!no!Wewill be happy to offer the customer a return label and instructions to return fora full refund Please ask the customerto contact us at the number below for assistancePleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance ThankYou, [redacted] RadiancyTeam

Dear Revdex.com, We are writing to you in response to Complaint ID [redacted] In an effort to assist Ms***, we have reached out and provided return instructions for a warranty exchangeSince Ms [redacted] purchased her product through ***, she is not eligible for a refund through Radiancy Please let us know if there is anything else we can do to assist Ms*** Thank you, [redacted] Radiancy Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I tried to return the before the day period, but your representative said it wasn't enough time to try it out The reason I didn't send back within the day period is because my daughter was in the hospital for emergery surgery, and I forgot about it I have given it a year to try It is not working for me I don't want it It doesn't work on my hair - my hair is back on my knees the next day I want me money back- it is a scam! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The second part of that email did not exist on the email I receivedaddtionally if you click on the link at the top of that email --> " [redacted] ***" [redacted] There is NO reference to final sales anywhereand the confirmation ORDER email (attached) does not state this was a final sale nor is there any comment to final sales on their return policy posted on their website Additionally, if you add the product to the cart and apply the promo code, NO WHERE does it say all sales are final?? (Attached .jpg) So again I askwhere is it documented that if you purchase something at a discounted rate that you cannot return the item that they adamantly advertise you can return within days no questions asked?? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I am still waiting for them to send my shipping label so that I am able to return the itemHowever, they have told me that I am able to return it Thank you for ytour assistance Sincerely, [redacted]

Dear Revdex.com, We are responding to the customer complaint provided We have issued the refund in full to [redacted] ***'s accountThe funds that were provided to us were in US fundsWe have issued the credit back to the account in US fundsUnfortunately, we have no control over the exchange rate Thank you, [redacted] no!no! by Radiancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, The refund is now showing on my CCRadiancy still has done NOTHING for the months of back and fourth it took to get the refund I'll end it here if they refuse to acknowledge or do anything about itEven a $starbucks card or some sort of gesture would be appreciated as NO ONE should have to go through months of constant back and fourth when it could have just been emailed from the get go (return label) Package is in the mail and the Canadian warehouse should have received it by now Thank you Revdex.com!!! no thank you to Radiancy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com: We are writing in response to the customer’s claim regarding injuries she believes she experienced from using the no!no! Hair Remover We were able to contact the customer on August ** to discuss her injury claim This request will be forwarded to our legal department for review Please note that the customer has returned her no!no! and has been refunded Additionally, our legal department has attempted to reach out to the customer We have emailed her our information to contact us We sincerely apologize to the customer for any inconvenience Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance Thank you, [redacted] Radiancy Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm done with this discussionI am not satisfied and feel this business is shady and underhanded even with all the documentation I've provided It's ridiculous they can't refund something that they keep pointing to which was NOT indicated at any point during the ordering process In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]