Rairdon's Dodge Chrysler Jeep of Kirkland

We appreciate Mr [redacted] ’s business and the opportunity to attempt to serve him by way of the diagnosis and remedy of any warrantable issues which he may experience with his vehicleAfter inspecting Mr [redacted] ’s vehicle, we have been unable to determine any issues present which would cause the vehicle to lock without input from the user The vehicle may be locked by depressing the lock button physically located inside the vehicle with the keys either inside or outside of the vehicleThe doors may not be then unlocked using the “passive entry” feature after the lock button is depressed as this would cause a security concern for the occupants of the vehicle should an unwanted person desire to enter the vehicle while it is occupied and locked by the occupants It is possible that Mr [redacted] either unintentionally depressed the lock button located on the inside of the vehicle’s door, or that perhaps his child did so after Mr [redacted] had closed the vehicle’s doors In order to prevent this in the future, we suggest that Mr [redacted] keep his keys on his person at all times Removing the keys from his pocket is not necessary in order to enter the vehicle, lock the vehicle, or start the vehicle This will prevent the vehicle from being locked with the keys inside in the future Alternately, Mr [redacted] may subscribe to UConnect Access, a service provided by Chrysler which may allow him to remotely lock and unlock his vehicle with or without his key

We apologize for the delay The cancellation has been processed, and a refund is going to the customer's lienholder We will email the customer copies of any checks which are mailed to the lienholder

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***-***

Complaint: [redacted] I am rejecting this response because: This is a complete cop out by the dealership, I all ready been in contact with Chrysler/Jeep and was informed that they have NO record of any digital imaging for repair of my carSo I would like to know how it is my car has NO defects when nothing has been submitted to Chrysler/jeep for a warranty repairFrom start to finish I have been lied to by this unethical dealership with 0% effort to resolve my issueI should not have to jump through hoop after hoop to get what I want and expect when buying a new carAll I wanted was the car to be fixed or find me a replacement with out GAPS in the body panelsSeeing how this dealership has no real intentions of making things right I will be filing a complaint with Washington State Attorney General and any other legal course I deem necessarySincerely, [redacted]

We would gladly provide the customer with $75, provided that he will sign an agreement that this matter is now settledIf this is agreeable, he may contact Micah M [redacted] at [redacted] rairdon.com or (425) 821-ext ***

Ms [redacted] has an appointment at our location to have her concerns reviewedWe are always happy to assist our customers in having warranty repairs performed, and will always support them in the pursuit of having a rental vehicle provided by the manufacturer

Complaint: [redacted] I am rejecting this response because:I have worked with multiple people at the dealership there not just one personI recived a phone call from a man that worked there yesterday and he told me that the noise I hear yes I still have the issue with the sound and now my breaks are not working as they should be because of all the work I've had done incorrectly is naturalI then asked him other vehicles that the noise also appears on and one was a jeep grand charokee which is a total lie because I have owned that model of car and never one had a issue with any noise from the breaks he had no clue what he was talking aboutAnd also was told that my car is the worst that they had ever seen come in with the shifting issues but yet on my paperwork it stated that there was no issue? I also have a witness to this being said and that was just SaturdaySincerely, [redacted]

Dear Ms [redacted] ,I'd like to let you know we want all of our customers to be completely satisfied and are sorry thatMr [redacted] had an experience at the dealership that was not pleasantWe tried to get [redacted] thebest rate, which happened to be with Alaska USA FCU not BECUIt's a bank's procedure tosend a letter to the potential customer when financing is declinedAlaska sent [redacted] awelcome package, so I'm unsure as to why he would have received chargesWe would be morethan happy to assist in looking into refinancing Mr***'s loan.Rairdon's Chrysler Jeep of Kirkland strives to make all of our customers happy and regret thatMr [redacted] was dissatisfied with his experienceWe hope he will give us another chance in thefutureAttached is a copy of the cancellation check that has been sent to Alaska USA FCU forthe products Mr [redacted] requested to be cancelled.Kevin G***General ManagerChrysler Jeep of Kirkland***PLEASE SEE ATTACHED [redacted]

We were unable to duplicate the unintended accelleration issue Ms [redacted] described to our dealership Without a duplication of the issue or a fault code, our dealership cannot make any diagnosisThe brake noise she had originally described was duplicated We supplied this information to Chrysler, who provided us with instructions for repair After the repair was performed, we road tested the vehicle, and the noise was not present In some cases, brakes may make noise when a vehicle comes to a stop We have told Ms [redacted] that we are happy to look at her vehicle again if the noise has reappeared Alternately, we believe she may be happier with a new opinion from another location if she does not feel confident in our findings As the vehicle is under factory warranty, the manufacturer will assist in any warrantable claims

I understand how mr [redacted] feels and I believe that we fixed his issue either by buying him a new battery or by refunding his money, if we have not please have get a hold of me directly and I will handle itwe make every attempt to have our product be in the best condition that we can and sometimes batteries are charged and a day or two later they loose there chargethanks

Complaint: [redacted] I am rejecting this response because: As I mentioned, the finance manager is NOT mistakenly explained the coverageRather, he explicitly LIE about the coverage Yes, the coverage was cancelledPlease advise that I have to personally called all involved companies to VERIFY my coverage, were Robert PURPOSELY sold me less than what agreed uponIf I did not verify my coverage and have an issue 80k miles or years later, I am 100% sure no one is going to cover me as it is going to be my word vs his word Although it generally takes 6-weeks to get the refund, it took me over weeks (weeks of interest for $2,600), plus I have to repeatedly ask my refund, where my request is purposely ignored until I bring up the issue that it was his fault to sell me a wrong plan Sincerely, [redacted]

The only rebates offered on the Rairdon of Kirkland website are rebates which all customers qualify for and a $Chrysler Capital rebate, which is offered on a few select models if the consumer chooses to finance through that lending institutionIt is correct that we do not put these rebates in fine print or hidden text It is displayed clearly and explained fully in the description of each vehicleWe do not view this as a valid complaintPlease view our website at www.dodgeofkirkland.com and review our advertisements

When performing warranty repairs, we must follow all directions given to us by the manufacturer. We have done this in every case. The vehicle has not been diagnosed on ten separate occasions with a check engine light issue at our location, but may have been taken to another repair... facility.In this particular instance, the vehicle's current problems seem to stem from contaminated fuel. As a result, Chrysler has refused to provide warranty assistance. This was not our decision- it is Chrysler's. We are happy to assist in any way possible, but must follow directions given to us by Chrysler. Our customers are welcome to take their vehicles anywhere they please, and may want to take their vehicle elsewhere for another opinion.

We do apologize if the optional coverage was not explained more clearly As the customer states, the coverage was cancelled In general, it may take 6-weeks for optional products to be refundedWe apologize if this was not explained clearly We have spoken with the employees involved about clear communication, and trust that this should not be an issue in the future

An error occurred which resulted in the incorrect Service Contract being attached to Ms*** vehicleThis was corrected prior to contact by the Revdex.com, and we have communicated this to Ms***

Unfortunately, we would not be able to have an appraisal performed at another shop. We would likely desire doing a mechanical check of our own, which would not be possible at another facilityTo our understanding, the customer is currently having repairs performed, and we would be able to appraise the vehicle if it was driven here

A radio update was performed on the vehicle We have also begun a water leak test to determine the source of the customer's concern

We apologize for the trouble that *** has experiencedA technical issue caused the phone number to be added to our system after a recent visit. We have ensured that this information was removed, and future occurrences should not occur

Complaint: ***I am rejecting this response because: The business originally cut me a check and according to the finance manager, they can reimburse me and supposedly will do so for time and service charges incurred due to their stop payment (I gave them a dollar amount of ~$300.00, and they didn't seem to have an issue with that). I don't care what they call it, if "rebate" can't be used, then they can come up with something else. And I reiterate that at no time have I ever received an apology for this from anyone. I'm being made to feel like I did something wrongThe dealership, not Chrysler, made a mistake and they need to 1) own it and 2)figure out a way to correct it without me going back to the dealership and wasting more time and energy resigning contracts. That is not an acceptable solution for me. This "solution" allows the dealership to continue to deny any responsibility or acknowledgment of not only the mistake they made but also the horrible customer experience they have provided
Sincerely,*** ***

I am truly sorry to hear about your experience at the dealership, my understand is the customer did know that she bought item, however we canceled all items at customer request, customer did apologize for the Revdex.com complaint and gave a good review because she did agree to purchase those items thanks