Rairdon's Dodge Chrysler Jeep of Kirkland

The only rebates offered on the Rairdon of Kirkland website are rebates which all customers qualify for and a $Chrysler Capital rebate, which is offered on a few select models if the consumer chooses to finance through that lending institutionIt is correct that we do not put these rebates in
fine print or hidden text. It is displayed clearly and explained fully in the description of each vehicleWe do not view this as a valid complaintPlease view our website at www.dodgeofkirkland.com and review our advertisements

We apologize for the confusion When the customer was initially contacted by our dealership, they were unable to come in for repairs When the customer contacted us upon being available for repairs, they were connected to a party who was not aware of the situation We are happy to
assist, and have reached out to them

Complaint: ***I am rejecting this response because: just because you say the car is within specs does not change the fact the front construction of the vehicle is not straight and bottom
line I am not happy with the vehicle and that should be enough for you the dealership to make this right, I did not buy a used car I bought a brand new carIf you are not willing to make this right then I will contact the washington state attorney general and take further legal actionOf course this response is exactly what I expected from a dealership with 0% customer service.Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is a complete cop out by the dealership, I all ready been in contact with Chrysler/Jeep and was informed that they have NO record of any digital imaging for repair of my carSo I would like to know how it is my car has NO defects when nothing has been submitted to Chrysler/jeep for a warranty repairFrom start to finish I have been lied to by this unethical dealership with 0% effort to resolve my issueI should not have to jump through hoop after hoop to get what I want and expect when buying a new carAll I wanted was the car to be fixed or find me a replacement with out GAPS in the body panelsSeeing how this dealership has no real intentions of making things right I will be filing a complaint with Washington State Attorney General and any other legal course I deem necessarySincerely,*** ***

We apologize for the delay. The cancellation has been processed, and a refund is going to the customer's lienholder. We will email the customer copies of any checks which are mailed to the lienholder

Complaint: ***
I am rejecting this response because: It does not provide an apology for their finance manager lying to me about the extended warrantyThe problem I had with them running my credit with so many banks is that I asked them not to, and that they did it over a day time frame and not all at the same timeThis is what caused my credit score to drop, but again no mention about that in their replyThe extra charge from Alaska was to put insurance coverage on my truck because my insurance was faxing proof over to BECU who I thought had the loan from the startThen you have the total disregard for the customer after the sale is finished, trips to the dealership, was given different names of who to contact to try and track down if it has been processed yetAll of whom never responded backTheir response back to me was written to appeal to other customers who might be reading itI would like to thank them for finally refunding the money for the extended warranty, though I have not confirmed that with Alaska Credit UnionIf they truly wanted me to be a happy customer I think they would have called me once they got the complaint from Revdex.com to work out the issue at handSo I would have to say that they have lost my business as a result of how this has been handled
Sincerely,
*** ***

We have attempted in good faith to work with Ms*** toward a reasonable resolution. We have been straightforward with our pricing, and feel that our offer to cover $of the labor charges was more than reasonableAt this point, we feel that coming to a reasonable resolution is not possible. We will be glad to extend the offer to refund $+ tax until tomorrow, June 23rd. If Ms*** accepts this, we will be happy to have her credited. If she does not notify us of her acceptance by 5PM tomorrow, we will cancel the part order to avoid restocking fees, and refund the full amount paid by her. This will allow her to pursue repairs at another location

We were unable to duplicate the unintended accelleration issue Ms*** described to our dealership. Without a duplication of the issue or a fault code, our dealership cannot make any diagnosis. The brake noise she had originally described was duplicated. We supplied this information to Chrysler, who provided us with instructions for repair. After the repair was performed, we road tested the vehicle, and the noise was not present. In some cases, brakes may make noise when a vehicle comes to a stop. We have told Ms*** that we are happy to look at her vehicle again if the noise has reappeared. Alternately, we believe she may be happier with a new opinion from another location if she does not feel confident in our findings. As the vehicle is under factory warranty, the manufacturer will assist in any warrantable claims

Complaint: ***I am rejecting this response because:
The vehicle is not drivable. I cannot bring it there for an appraisal, and I have already had to have it towed. Would they be willing to send someone over to the mechanic's shop in Bellevue to look at it?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As I mentioned, the finance manager is NOT mistakenly explained the coverageRather, he explicitly LIE about the coverage.
Yes, the coverage was cancelledPlease advise that I have to personally called all involved companies to VERIFY my coverage, were Robert PURPOSELY sold me less than what agreed uponIf I did not verify my coverage and have an issue 80k miles or years later, I am 100% sure no one is going to cover me as it is going to be my word vs his word
Although it generally takes 6-weeks to get the refund, it took me over weeks (weeks of interest for $2,600), plus I have to repeatedly ask my refund, where my request is purposely ignored until I bring up the issue that it was his fault to sell me a wrong plan
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Mr*** vehicle has no defects, and we are of the understanding that he now recognizes this

Ms*** pre-paid for the purchase and installation of anew radio at our locationThe amount of money which she paid included removalof the old radio, the price of the new radio, and installation of a new radioThecharges were fully disclosed, and were included in the price paid.
The Marysville location estimated Ms*** pricing forthe job which lacked a Core Charge from ChryslerIn some cases, the item beingreplaced can be returned to the manufacturer, who then gives the customer acreditMarysville’s estimate included this credit as they did not know thatthe unit being replaced had been physically damaged, and would not be eligiblefor a credit from Chrysler. This is the reason for the price discrepancy. When the unit arrives and is installed in Ms***vehicle, she will receive a $refund from our company, as the radio wasordered a day after she had paid for it. We have offered to give her thiscredit before the radio arrives, but have not received a response from her

We do apologize if the optional coverage was not explained more clearly As the customer states, the coverage was cancelled In general, it may take 6-weeks for optional products to be refundedWe apologize if this was not explained clearly We have spoken with the employees
involved about clear communication, and trust that this should not be an issue in the future

Complaint: ***I am rejecting this response because:I have worked with multiple people at the dealership there not just one personI recived a phone call from a man that worked there yesterday and he told me that the noise I hear yes I still have the issue with the sound and now my breaks are not working as they should be because of all the work I've had done incorrectly is naturalI then asked him other vehicles that the noise also appears on and one was a jeep grand charokee which is a total lie because I have owned that model of car and never one had a issue with any noise from the breaks he had no clue what he was talking aboutAnd also was told that my car is the worst that they had ever seen come in with the shifting issues but yet on my paperwork it stated that there was no issue? I also have a witness to this being said and that was just Saturday... Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business inreference to complaint ID ***, and find that this resolution issatisfactory to meSince the part is on back order until at least 7/1/per*** I will go elsewhereI'm disappointed I spent $42,at your location andwas unable to get at minimal satisfactory customer service only months after making my original purchaseMyself or *** *** who was the one who paid you cash will be into youroffice to pick up a check for the full $1,on 6/24/15.Sincerely, *** ***

We appreciate Mr***’s business and the opportunity to attempt to serve him by way of the diagnosis and remedy of any warrantable issues which he may experience with his vehicleAfter inspecting Mr***’s vehicle, we have been unable to determine any issues present which would cause the
vehicle to lock without input from the user
The vehicle may be locked by depressing the lock button physically located inside the vehicle with the keys either inside or outside of the vehicleThe doors may not be then unlocked using the “passive entry” feature after the lock button is depressed as this would cause a security concern for the occupants of the vehicle should an unwanted person desire to enter the vehicle while it is occupied and locked by the occupants
It is possible that Mr*** either unintentionally depressed the lock button located on the inside of the vehicle’s door, or that perhaps his child did so after Mr*** had closed the vehicle’s doors
In order to prevent this in the future, we suggest that Mr*** keep his keys on his person at all times. Removing the keys from his pocket is not necessary in order to enter the vehicle, lock the vehicle, or start the vehicle. This will prevent the vehicle from being locked with the keys inside in the future
Alternately, Mr*** may subscribe to UConnect Access, a service provided by Chrysler which may allow him to remotely lock and unlock his vehicle with or without his key

Thank you for notifying us of MsD'antonio's concerns. We do not have a record of her purchase in our system. This may be a result of her purchashing the vehicle with a different last name or a co-buyer's name being attached to the fileWe have reached-out to Ms*** for more
assistnce so that we may assist her in reaching a resolution if, indeed, she did purchase a vehicle from our business. We would require either the last name which corresponds with the vehicle purchase or the last eight digits of the vehicle's VIN number

I understand how mr *** feels and I believe that we fixed his issue either by buying him a new battery or by refunding his money, if we have not please have get a hold of me directly and I will handle itwe make every attempt to have our product be in the best condition that we can
and sometimes batteries are charged and a day or two later they loose there chargethanks

Complaint: ***I am rejecting this response because: This complaint dates back to July in which at the time the rebates were "must have a Chrysler lease at time of trade in, west bonus rebate, military retiree, and enrolled in school" All which are dang near impossible to fulfill at once which were also not listed on their website when originally shoppingAt this current date it very well may be different but at my time of shopping this was not the caseI tried several times to reach management and express my concern and to allow them ample time to respond with zero responseI also find it unprofessional for them to reject this complaint without getting all of the facts and merely basing it on what they think the issue was. Sincerely,*** ***