Rairdon's Dodge Chrysler Jeep of Kirkland

Complaint: ***I am rejecting this response because:
I think $is not enough compensation, given that I lost $in accrued interest, hours of round trip (hour each way due to traffic), about hour of phone call and research, and cost of gas
I would counter and sign the agreement that the matter is now settled for a compensation of $I would also revise or remove all of my review I post anywhere (whichever the business prefers) after I receive the compensation to show my appreciation that the compensation is to my satisfaction
Sincerely,*** ***

We will be happy to make any repairs needed as directed by Chrysler if any faults can be determined while the vehicle is being inspected by one of our technicians. Without the fault being duplicated, we will unfortunately not be able to pursue any repairs

As no identifiable defects exist, we cannot submit a warrantable claim to Jeep. If the customer desires, he may get a second opinion at another dealership. He may also contact Chrysler and request a buyback or exchange if he would like. We would have no participation in this decision, but it may be an avenue the customer may want to pursue. We are happy to perform any repairs which are warrantable as defined by the manufacturer. If the customer believes that Jeep's quality control is not appropriate, pusing a claim with the manufacturer would be a much more appropriate course of action

we have been instructed that a rebate cannot be given to the customer from our business. It must be given to the customer by Chrysler. We have made requests with Chrysler for instructions as to how to have this accomplished. Alternately, the customer may return to the dealership to
sign a new contract containing the additional rebate

Dear Ms***,I'd like to let you know we want all of our customers to be completely satisfied and are sorry thatMr*** had an experience at the dealership that was not pleasantWe tried to get *** thebest rate, which happened to be with Alaska USA FCU not BECUIt's a bank's procedure
tosend a letter to the potential customer when financing is declinedAlaska sent *** awelcome package, so I'm unsure as to why he would have received chargesWe would be morethan happy to assist in looking into refinancing Mr***'s loan.Rairdon's Chrysler Jeep of Kirkland strives to make all of our customers happy and regret thatMr*** was dissatisfied with his experienceWe hope he will give us another chance in thefutureAttached is a copy of the cancellation check that has been sent to Alaska USA FCU forthe products Mr*** requested to be cancelled.Kevin G***General ManagerChrysler Jeep of Kirkland***PLEASE SEE ATTACHED***

When performing warranty repairs, we must follow all directions given to us by the manufacturer. We have done this in every case. The vehicle has not been diagnosed on ten separate occasions with a check engine light issue at our location, but may have been taken to another repair
facility.In this particular instance, the vehicle's current problems seem to stem from contaminated fuel. As a result, Chrysler has refused to provide warranty assistance. This was not our decision- it is Chrysler's. We are happy to assist in any way possible, but must follow directions given to us by Chrysler. Our customers are welcome to take their vehicles anywhere they please, and may want to take their vehicle elsewhere for another opinion

I am truly sorry to hear Mrs *** has gotten some bad information or has not gotten the proper help with the items that she requestedthe items were canceled on 4/12/the refund was issued on 4/14/for #and for $ I am not sure if the warranty company had not processed it yet
when she called, however everything that she requested has been canceled and will be credited to her accountif you have any other questions please fell free to contact me directlyKevin G***thank you