Rairdon's Dodge Chrysler Jeep of Kirkland

We apologize for the misunderstandingMemorial Day was an extremely busy day at our dealership, and waits were very long for customers as a result of a sale which was in progress. As a result, customers without an appointment could experience wait times upward of three hours. In order
to prevent this causing frustration, we did recommend that customers without an appointment return at a later time. We are happy to assist in a warranty cancellation, and will be glad to e-mail a cancellation form to our customerIn order to confirm that it is being sent to the right address, we ask that she email ***@rairdon.com and request a cancellation form

We appreciate Ms***'s patience, and would certainly like to get the items which have been ordered to her as quickly as possible. The tire fill kit arrived at our location on July 28th, and the manual arrived shortly thereafter. We offered to mail these to Ms***, but she preferred
to pick them up in person when the spare key arrived. Unfortunately, we are at the mercy of Fiat Chrysler Automobiles in the case of the key. We have asked multiple times for this to be rushed to us, and have given Ms*** updates as they have been available to us.
We will mail the tire fill kit and manual to her todayWhen the key is delivered to us by Chrysler, we will notify her immediatelyIf she prefer to have it programmed at her local dealership, we would be happy to assist with his.
If, on the other hand, she prefers to have the key programmed here, we will gladly perform an oil change, tire rotation, and fill her gas tank at that time

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have already had the repairs done from another company, I refuse to do business with this dealership in the futureI hope that your company looks further into this problem so no other children could be endanger again.Sincerely, *** ***

I first want to say that we want all of our customer to be completely satisfied, we have listened and addressed all concerns, we did not tell Mr*** that he had to buy anything to get a lower interest ratewhat we did do is show the customer what his payment would be with these
options, he then made a decision to purchase the itemswe are truly sorry that Mr*** feels the way he doeswe have canceled all product and sent all paperwork to becu and they will/or already have credited his loanwe strive to make all of our customers happy and regret that Mr*** was not happy with his experience and we hope he will give us another chance in the future. Thank youKevin G***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

A corrected contract was mailed to the extended service contract company as we had agreed with the customer The contract has been accepted We apologize for any frustration or delay that this has caused

We would like to have consummated an agreement with ***, and are unsure how we could have done more in order to satisfy them. It was explained that registration fees are estimated at the time of purchase, and any overage would be refunded directly to the customer after the registration
process is complete. As they did not agree to pay the negotiable documentary service fee, we offered to lower the final purchase price of the vehicle by $150, but they declined. As we agreed to sell them the vehicle for the price they desired, we believe that we have done everything possible in order to satisfy their demands

Complaint: ***I am rejecting this response because:after ricieving my vehicle back I attempted to lock my keys in the carI locked the doors using the door button and as soon as I closed the door the jeep unlocked itself automaticallyAgain this is a selling point of the vehicle and should not happen Sincerely,*** ***

Complaint: ***I am rejecting
this response because: I have never gotten a rental vehicle and was told that it was my responsibility to get my own rental carWhen buying a new vehicle I should have no issues I have had the same issues and have had it in their service department mulitiple times with absolute no resolutionThey know my car is unsafe and yet have told me that their is nothing that they can do I have been treated extremely poorly by their staff. Sincerely,*** ***

We apologize for the delayUnfortunatelyThe customer's bank refused to finance the vehicle on the terms agreed upon, which caused a delay. We also apologize for the miscommunication on our part. The customer has received her vehicle, and we have made a settlement with her

The items Ms*** has requested have already been installed on her vehicle. As Chrysler is negotiating the buyback amount with Ms***, the total amount of the buyback is to be negotiated between Chrysler and Ms***. We do not have a say in the refund amount

We would gladly provide the customer with $75, provided that he will sign an agreement that this matter is now settledIf this is agreeable, he may contact Micah M*** at ***rairdon.com or (425) 821-ext ***

Spoke with Micah and he wanted to add to the Initial business response.
He states:
We are willing to do the radio upgrade and we are willing to diagnose the water leak

We have provided Ms*** with pricing for the parts recommended by her mechanic and have emailed her the inspection which was performed before her purchase was made

We sincerely apologize for the troubles involved with the order with our company. Unfortunately, the fact that the vehicle was already sold was not noted immediately upon arrival, and the vehicle was sold by mistake to another customerWe have offered to put the order in again for our
customer, request an expedited build from Chrysler and a discount beyond the originally negotiated price. The customer has declined this offer at this time

Complaint: ***I am rejecting this response
because:I was assured the exact same thing in January, after multiple phone calls (with messages left on Dec30, 31, and Jan3) and last summer, again after multiple phone calls and messagesI was informed that it is this business' policy for sales to call customers after service, irrespective of the customer's wishes for non-contactI was told in January and then again in April, after my service, that I was put on a "do not call" list - but it's clear that this business doesn't have such a list, as I continue to be called, almost year after I first complained about this business' practices and requested to be put on the "do not call" list.Sincerely,*** ***

Ms*** has an appointment at our location to have her concerns reviewedWe are always happy to assist our customers in having warranty repairs performed, and will always support them in the pursuit of having a rental vehicle provided by the manufacturer

Complaint: ***I am rejecting this response because: The information provided is not accurate.I OVER paid the amount of $1,because the clerk couldn't find the invoice*** *** hadI called on 6/and was told price would $withinstallation and taxI went into the dealership and there was no mention aboutremoval feesOn 6/I tried to pay for the part and nobody could find theinvoice so the clerk said to just pay $and will refund the overageThenthe quote was $Now it's an even $to match my over paymentI evenhave an email from *** stating he would refund the $from the quote whichthen would make the quote $When I talked to *** on 6/he said "I will refund the installationbecause it wasn't ordered so the $will cover everything in full now" (orderedon 6/and I called 6/when they noticed the error not the next day asstated) So really he was trying to change the quote again to $+ $forinstallation, why? When questioned about the change he couldn't give me ananswer why just kept saying we will reimburse you for the installation $On 6/I talked with manager *** in Parts and he said the price was $1270.14($+ $installation = $1270, doesn't include tax) and there was no way Icould of paid $Again no mention of removal*** stated on 6/he wasissuing the refund check of $($plus taxes) and its 6/and no checkhas arrived and still no partWith rebuttal for the Marysville location if they misquoted me then their quotewould have been $1825, why is there such a discrepancy between two locations onpricing? I think it's only fair to refund the full installation/removal feebecause 1) Removal fee was never disclosed when talking to multiple people and2) I keep getting different quotes and none of them match upI feel misleadand unfairly treatedA company should make a quote and stand by it unlessthere is a cause for the quote to increase with FULL disclosure to the client.I am requesting a refund of $233.76. $229.38this is the installation fee/removal plus taxes they are charging me plus $4.38which is the $*** said he would reimburse from the quote plus taxSincerely,*** ***

We are truly sorry to hear about *** experience at the dealership, we are glad we were able to get her a better interest rate and save her money short and long term with her current auto loan, as far as the product that she purchased, I would be more then happy to cancel her product for herwe
have not received a cancelation form from her, I would be more then happy to email it,fax it, mail it or she can stop by the dealershipI encourage her to call and ask for me directly so that we can start and finish the process quicklyI have not received a call or a voicemail asking to speak to me in this matter, but I really want to take the lead and get it handledthank you for your time

Complaint: ***I am rejecting this response because:
There is no where indicated on their inspection that the vehicle had an
aftermarket chip. It doesn't mention anything about electronics. I sent an e-mail to the dealership to ask what they would be willing to give on a trade and I haven't received a response. Sincerely,*** ***