After again reviewing Revdex.com complaint number [redacted] we are unable to offer the customer a different resolutionWe were able to confirm with the Gift Card Support Team that the customer has in fact been able to redeem $of the gift card before the brand had the gift card deactivatedWhile this is the case, the customer was refunded as if he had only been able to use $of the gift cardThis information was obtained through contact with the brand regarding purchases, the locations at which they were made, and the dates on which the purchases occurredAs gift cards are treated as currency, the customer was refunded for the amount of currency, prorated by the discount at which it was purchased, that he was unable to redeem in the restaurantThis is the way a partially used gift card is returned in the form of a refund, and we apologize for the inconvenience in this
We were able to further review Revdex.com case [redacted] *n addition to the customer’s order and Raise account The customer placed order [redacted] on November 17, This order contained one [redacted] eGift card with a value of $ A support ticket was opened on January 29, the same day the customer filed her complaintOur Member Services Team responded to this ticket on February 4, and confirmed that this [redacted] card had an inaccurate balancePer our refund policy, the Member Services agent then submitted a partial refund for what the customer was unable to useThe same discount that she initially received on this card was applied to the balance she was not able to useTherefore, a refund of $was credited to the original payment sourceIn addition, the customer was given a promo code for the inconvenience she experienced with this orderThis was communicated via email Overall, we are pleased to have resolved this issue and look forward to serving the customer again in the future
Complaint [redacted] I am rejecting this response because: The issue is with the gift card that raise sold me, not uber, so therefore the gift card doesn't work and falls under the one year guaranteeThis company is a joke!! They refuse to give me a refund and won't compensate me any other wayWorst customer service ever! Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On February 15, the customer purchased a [redacted] Subs gift card from Raise.com with a balance of $for a purchase price of $The customer then contacted Raise Member Services on June 13, At that time, the serving agent escalated the case to the Gift Card Support TeamThis team addressed all orders outside of the Day Money-Back Guarantee to assess if we are able to offer any further assistance on the orderRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on July 25, The customer was not offered a refund as the request for review was brought to the attention of Raise outside of the Raise GuaranteeThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateAfter that time, Raise is happy to look into the issue, but a refund or replacement card is only guaranteed for the first daysThe Raise Guarantee does abide by a strict time frame, so we encourage members to use the gift cards within the Raise Guarantee period so that if an issue does occur, we are able to fully cover the purchaseWe understand that the customer waited an unacceptable time frame for a resolution, and we are actively working to minimize our response times for the Gift Card Support TeamOur sincerest apologies go out to the member for this inconvenience, and we would like to consider the issue resolved at this time
After receiving and reviewing the customer’s response to Revdex.com complaint number [redacted] we are, unfortunately, unable to offer the customer a different resolution.All customers, buyers and sellers, agree to the Raise Guarantee when they accept the Terms and Conditions upon signing up to use the Raise websiteIn this case, this specific order fell outside of the Raise guarantee as of November 1, Had the customer contacted Raise before November 1, 2015, we would have been able to assist further on the orderAs the order fell outside of the guarantee period by so much time when the customer contacted Raise on May 7,we were unable to offer any further actionWe would also like to assure the member that the phone number that he called initially is the only phone number to contact RaiseThat phone number is [redacted] If the customer would like to call in again, he is more than welcome, but will still be given the same resolution.We would again like to apologize for any inconvenience that the customer has experienced regarding this order and look forward to serving him again in the future
At this time, we are unfortunately unable to continue reviewing complaint number We sincerely apologize that the customer was not able to receive a response in a timeframe that we find acceptable We are actively working to ensure that all customers are served in a timely fashion.On January 8th, 2016, the customer filed a dispute for Order [redacted] with his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or information We would like to encourage the customer to give us a call at 888-578-should there be any issues or questions that need immediate resolution in the future.We apologize for the inconvenience this may have caused
After again reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to provide the customer with a different resolutionWe apologize for the mistake in the original response, and do see that the purchase was made on February 18, and not on February ,and hope this did not cause any confusionThis does, however, not change the resolutionOur records indicate that this first contact made by the customer to Raise regarding trouble with these gift cards, was on June 3, 2016, at which time the customer spoke with an agent as well as a supervisor on the Member Services TeamThey did relay, at that time, that the order could not be refunded and a replacement could not be offered, due to the time that had lapsed since the Raise Guarantee had passed for the orderWe do understand that the customer had declined the Raise credit when it had been offeredIt was placed into the account in the case that the customer would like to utilize it at any timeThe Raise Guarantee is located on the Raise homepage main screen and, it is also on the bottom of the Raise Order Delivery Receipt right below the order totalThere is also a full page devoted to the Raise Return Policy that can be accessed through the menu on the Raise homepage We hope that this information has been helpful and again apologize for the inconvenience
Revdex.com: The following is the only written response we received from Raise: JUN 10, | 01:19PM CDT [redacted] replied: Hello [redacted] Thank you for contacting Raise Member ServicesI see where you previously called in about order [redacted] and spoke with one of my coworkers and a supervisorUnfortunately, the order date falls outside of the days specified in the Raise Guarantee, but the supervisor went ahead and applied $in rewards credit to your account for this inconvenienceAt this time we’re unable to do anything further about this orderWe sincerely apologize and hope you’ll accept the $in rewards as a token of our appreciation for you as a memberIf you need assistance with anything else, feel free to contact usRegards, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and based on my past exceptionally good experience with them, find that this resolution is satisfactory to me Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] , we have reviewed the corresponding order number in conjunction with the complaintOn September 27, the customer purchased a [redacted] eGift/voucher from Raise.com with a value of $and a purchase price of $The customer contacted Raise Member Services on April 24, and expressed to the serving agent that the gift card did not work in storeAt that time, the serving agent informed the customer that [redacted] changed their policy, earlier this year, regarding merchandise credits in the form of eGift/vouchers and they were no longer accepted in that format Upon this policy change made by [redacted] , Raise reached out to the sellers of the gift cards for orders within the Day Money-Back Guarantee to have the physical cards sent out to the buyersOrders that fell outside of the day period at that time were not requested as they were already outside of the policy time frameWhen the customer contacted Raise, the serving agents reached out to see if the seller did have the gift card available to send inSellers, like buyer’s, have a day time frame, and they are required to hold the physical gift cards that are converted to eGift/vouchers on the marketplace for a minimum of days That being the case, the seller of this particular gift card was no longer required to hold onto the physical gift card at the time of the [redacted] policy change and may have destroyed or discarded the physical card As a member to member marketplace, the transactions are made between buyer and seller, and Raise acts as the platform through which this can be doneThat being the case, we do not work directly with [redacted] and will be unable to reach out to [redacted] to have a replacement issued We regret to inform the customer that we were unable to retrieve the physical gift card from the seller, as the order does fall outside of the Raise GuaranteeFor this we would like to offer our sincerest apologies, as we are unable to offer a refund or replacement card as this order falls so far outside of the guarantee period We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and hope to better serve this customer in the future
We have received complaint number [redacted] and reviewed the order in question Each customer complaint is taken seriously and we want to assure the customer that the problem brought to our attention has been addressed.The customer placed an order on Raise.com for a [redacted] physical gift card on December 2, The value of this card was $for which the customer paid $ A $credit was redeemed, charging $to the customer’s credit card This card would be shipped from the seller and expected to be received within business days Raise Member Services was notified via email on January 1, that the customer has not received her gift card Regrettably, an agent was not able to update the customer with a resolution until January 15, We sincerely apologize that the customer did not receive her gift card, and that she was not contacted in a timely manner After reviewing the [redacted] tracking information provided with this order, we were able to determine a shipping issue that prevented the seller from sending this card within the specified timeframe Because the Raise Day Guarantee covers instances of “Gift cards not received within days from the date of purchase,” we have issued a credit of $to the customer’s Raise account, and her credit card has been refunded $2.25.The company aims to consistently deliver a professional and timely service to our customers and I would like to state that on this occasion the level of service received was unacceptable Raise is actively working to improve service levels and feedback has proved to be invaluable We would like to consider this issue resolved at this time and hope that the customer finds a refund and credit a suitable resolution We hope to provide her with exceptional service in the future
Complaint [redacted] I am rejecting this response because: I not only emailed Raise but I opened a chargeback with my credit card companyI even sent Raise screenshots of the error I received when attempting to use the [redacted] cardNow when checking the balance it reflects nothingAt this point I would rather be refunded as I ended up meeting my gift card needs through cardpoolI no longer purchase through Raise as this is the second time I've had a problem with their gift cards (previously it was a [redacted] & [redacted] card that I used half of, then reflected $on it when I attempted to use the remaining $a week later), I've yet to run into this problem elsewhere Sincerely, [redacted]
After again reviewing Revdex.com complaint number [redacted] we have directly reached out to the customer and offered a different resolution.The customer’s account has been active and open for her to use since this accusation or an unauthorized purchase was madeOnly for a brief period on that day, was the account placed on a hold until the purchase was determined to be accidentally placed by the member and not an unauthorized user of the Raise accountWe take unauthorized purchases very seriously, and in any cause where this is claimed, the account is put on hold until the final resolution has been determined, so that if an unauthorized user has gained access to a member’s Raise account, they no longer have access, due to the holdAs mentioned directly in the Raise Guarantee, Raise does not refund for accidental purchases made by members as there are multiple steps to making a purchase that should safeguard against accidental purchases through the app or web browserWhile the Raise Guarantee does not offer refunds for accidental purchases, we are happy to offer the customer a one time courtesy refund for these gift cardsWhen the [redacted] gift card change was made, all members that had purchases within the Day Money-Back Guarantee, were notified and physical gift cards were provided where applicableWe absolutely will have the call with the Member Services supervisor reviewed and evaluated by our Quality Assurance Team, as we always want our members to feel respected and heard when calling in to speak with someone on our Member Services Team, especially a supervisorWe would like to express that the two Sears gift cards in the accidentally purchased order [redacted] did and still do have the full balanceAt this time, we are in the process of refunding the customer for this purchase and once the refund has been completed, the funds will show back on the customer’s original payment source in 1-business days.At this time we are happy to have been able to provide a resolution to the customer and look forward to serving her again in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On October 7, the customer purchased a Tommy Hilfiger gift card from Raise.com for a purchase price of $with a value of $The customer then contacted Raise Member Services on April 24, and expressed to the serving agent that the gift card was not workingThe serving agent explained to the customer that the order fell outside of the Day Monday-Back Guarantee so a refund could not be provided.The Raise Guarantee does not cover requests on orders made outside of days from the date of purchaseHad the customer inquired about this gift card within the first days from the date, with an issue, it would have absolutely been resolvedAs the order was brought to the attention of Raise outside of that day period, no further action can be taken on the order.We would like to apologize for any inconvenience that this has caused and look forward to better serving the customer again in the future
This website is a complete rip-offI purchased two [redacted] giftcards worth $each from this websiteIt was selling for $each, and they had a $discount for a first-time purchaseI thought this was a good deal, so I bought itFirst, I tried to redeem my gift cards online, but it doesn't work on the [redacted] websiteThen when I went to my local [redacted] theater to buy a movie ticketWhen I gave the concession purchase my gift card, they only gave me $per gift cardI was completely ripped offWhen I emailed customer support, they said they'd refund me $However, they then said that I used both gift cards on separate dates, when I only went to [redacted] once, and didn't get my full value backThis is so outrageousI am upset beyond beliefI basically spent $for $gift cards and lost $Do not use this websiteThey aren't trustworthy
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On June 4, the customer made a purchase on Raise.com for a [redacted] (In Store Only) gift card with a balance of $and a purchase price of $The customer then contacted Raise Member Services on June 12, and expressed to the serving agent that she could not check the balance of the gift card without going into the storeThe serving agent expressed apologies to the customer but informed her that [redacted] (In Store Only) gift card balances must be checked in the store and a refund cannot be provided for a gift card that has not incurred an issue.The customer is correct in that this information is not disclosed about the particular listing as all of the gift cards have different means to check the balances, so it is not particularly mentioned for this brand, nor is balance check information listed for any of the other brands on Raise [redacted] (In Store Only) is not the only brand of gift cards that requires other means than a balance checker online to check the balanceThe Raise Guarantee covers all gift cards that have an issue within days from the purchase date, but as this gift card is still fully valid, and the customer is dissatisfied with the means of checking the balance, we sincerely apologize, but under the Day Money-Back Guarantee, we are unable to provide a refund for a valid gift cardIf the customer were to experience any kind of issue when redeeming the gift card, we would be happy to resolve the issue at that timeAs it stands, we would like to sincerely apologize for any inconvenience this has caused the customer, and would like to consider the issue resolved at this time
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On December 23, 2016, the customer purchased two [redacted] physical gift cards, one valued at $with an initial purchase price of $and the other valued at $and an initial purchase price of $131.26, respectfullyThere was a first time user promotional code applied to this order that was good for $off a $or more purchaseThe total purchase price of this order was $658.30.These two cards were coming from two different sellers and they were expected to arrive to the customer’s shipping address within business daysIn the case that a card does not arrive within the allotted timeframe, we encourage the customer to contact us so we can move forward with the next steps and a resolution.On January 13, 2017, the customer called our Member Services team informing the agent that only one card (the one valued at $145.18) was received The supporting agent informed the customer that, unfortunately, there was no tracking update available and that the seller had not sent out the card valued at $The supporting agent proceeded with a refund for the card not received, as the customer is protected by the Raise Guarantee(https://www.raise.com/guarantee) Our Guarantee does state that it covers the purchase price, not any savings or discount the buyer receivedThe refund of $was processed after the promotional code was discounted off the total purchase priceOur Seller Support Team will also be holding this seller accountable as we do hold them to a high standard and we expect physical cards that are sold to be sent within that 3-business days time frame.In addition to the refund, we have added $in Raise Rewards to the customer’s account, $for the initial promotional code, and $for the troubles that this order has causedThese will automatically at checkout and can be used at the customer’s earliest convenience.We would like to consider the issue resolved at this time and hope that the customer finds a refund and complimentary credit a suitable settlementAny further questions or concerns can be sent via email to [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On November 8, the customer purchase a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services in June of and expressed that the gift card did not work as expected.We were able to confirm through our records that the gift card did have a full and valid balance at the time of purchase from Raise by the customerWhile the merchant has expressed otherwise, we do understand form communication from the brand, that once a gift card has been closed down, they do not always retain information on when the funds were added or removedThe customer was informed after contacting Raise Member Services, that the order could not be refunded as it falls outside of the Raise GuaranteeOnce the Raise Guarantee has lapsed, we are unable to offer a refund or replacement in the same way we would within the first days from the date of purchase.That being the case, we would like to sincerely apologize as we are unable to provide the customer with a refund or replacement card due to the length of time since the Day Money-Back Guarantee ended for this order.At this time we would like to consider the issue resolved and look forwarding to serving the customer again in the future
I'm writing in response to the most recent communication received from [redacted] I had previously been communicating with [redacted] about this case and provided her with a detailed response regarding the case [redacted] after numerous rejectionsThat email was sent on March 23, and was as follows: "After further investigation, we still firmly believe that the Walmart gift cards in question were either used by the purchaser ( [redacted] ) or were resold in their areaShe and her husband have purchased a large amount of Walmart gift cards and subsequently used them at multiple stores in the state of Texas The three Walmart gift cards mentioned in the Revdex.com complaint were successfully redeemed in [redacted] , TexasWe understand that this location is further than she normally travels to Walmart and we also investigated the sellersThe cards come from two separate sellers in different states, California and FloridaThe cards were also activated in these states, which tells us they have no immediate ties to the Texas areaFurther investigating was done, but for privacy purposes, we cannot share all of our member's personal and business details Our Gift Card Support Team further confirmed that their official conclusion was that these gift cards were not compromisedFor this reason, we will not be providing a refund for the orders in questionI hope this clarifies any outstanding questionsOf course, please let me know if I can be of any further help." She had sent me an email outside of the Revdex.com portal and I was told we could conduct our communication that wayOn March 24, she asked if she could use my response as a business response and I said yes and asked for more details on the next stepsI did not receive any further reply from [redacted] or the Revdex.com until this letter from [redacted] threatening to revoke our accreditationI called [redacted] today and left a message asking him to give me a call so we could discuss the details of this case and why exactly we are being threatened with revocationRaise has no intention of resigning our accreditation and we look forward to resolving whatever we need to in order to be in good standing
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On July 26, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on April 16, to express that the gift card could not be redeemed when attempted in an [redacted] restaurant [redacted] gift cards can be interchanged with any of their participating restaurantsThe serving agents informed the customer that the order was so far outside of policy that no further action could be taken on the order.The customer called in after receiving this email response and the same information was relayed by a supervisor on the Member Services team during the phone callThe Raise Day Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseOnce that day period has passed, Raise is happy to look into a gift card that has a problem, but a refund is not guaranteed in the same way that it is in the first daysIn this case, the order falls so far outside of the Raise Day Guarantee period, that no further action could be taken on the orderWe would like to apologize for the inconvenience and consider the issue resolved at this time
My experience is as a seller onlyI listed several gift cards after the holidays Most sold within a couple days of being listed The payments were releasable to my [redacted] account right away Up til this point, I was pleased Then Raise sent an e-mail demanding all sorts of info about the gift cards, including uploaded photos I didn't have the cards with me and when I didn't respond immediately, they reversed payment for my gift cardsBIG RED FLAGThat they can and will take money out of my account after selling my cards is not professional or respectful at all If they had asked for that information prior to listing, I would have been fine with providing itI responded with answers and expressed my displeasure The money was not credited to my accountI requested again that they act honorably and pay The response stated I needed to call After ten minutes with customer service, a snarky and defensive agent told me I could request the money again I had to ask her times before she would give me a straight answer about why this had happened She finally told me it's because I listed cards at once and apparently at 5, they flag a seller That could be a fantastic way to protect buyers if handed in a more appropriate mannerBottom line: sellers should not have to fight and invest all the communication time to get the promised payment They've already made 12% for hosting the listing
After again reviewing Revdex.com complaint number [redacted] we are unable to offer the customer a different resolutionWe were able to confirm with the Gift Card Support Team that the customer has in fact been able to redeem $of the gift card before the brand had the gift card deactivatedWhile this is the case, the customer was refunded as if he had only been able to use $of the gift cardThis information was obtained through contact with the brand regarding purchases, the locations at which they were made, and the dates on which the purchases occurredAs gift cards are treated as currency, the customer was refunded for the amount of currency, prorated by the discount at which it was purchased, that he was unable to redeem in the restaurantThis is the way a partially used gift card is returned in the form of a refund, and we apologize for the inconvenience in this
We were able to further review Revdex.com case [redacted] *n addition to the customer’s order and Raise account The customer placed order [redacted] on November 17, This order contained one [redacted] eGift card with a value of $ A support ticket was opened on January 29, the same day the customer filed her complaintOur Member Services Team responded to this ticket on February 4, and confirmed that this [redacted] card had an inaccurate balancePer our refund policy, the Member Services agent then submitted a partial refund for what the customer was unable to useThe same discount that she initially received on this card was applied to the balance she was not able to useTherefore, a refund of $was credited to the original payment sourceIn addition, the customer was given a promo code for the inconvenience she experienced with this orderThis was communicated via email Overall, we are pleased to have resolved this issue and look forward to serving the customer again in the future
Complaint [redacted] I am rejecting this response because: The issue is with the gift card that raise sold me, not uber, so therefore the gift card doesn't work and falls under the one year guaranteeThis company is a joke!! They refuse to give me a refund and won't compensate me any other wayWorst customer service ever! Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On February 15, the customer purchased a [redacted] Subs gift card from Raise.com with a balance of $for a purchase price of $The customer then contacted Raise Member Services on June 13, At that time, the serving agent escalated the case to the Gift Card Support TeamThis team addressed all orders outside of the Day Money-Back Guarantee to assess if we are able to offer any further assistance on the orderRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on July 25, The customer was not offered a refund as the request for review was brought to the attention of Raise outside of the Raise GuaranteeThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateAfter that time, Raise is happy to look into the issue, but a refund or replacement card is only guaranteed for the first daysThe Raise Guarantee does abide by a strict time frame, so we encourage members to use the gift cards within the Raise Guarantee period so that if an issue does occur, we are able to fully cover the purchaseWe understand that the customer waited an unacceptable time frame for a resolution, and we are actively working to minimize our response times for the Gift Card Support TeamOur sincerest apologies go out to the member for this inconvenience, and we would like to consider the issue resolved at this time
After receiving and reviewing the customer’s response to Revdex.com complaint number [redacted] we are, unfortunately, unable to offer the customer a different resolution.All customers, buyers and sellers, agree to the Raise Guarantee when they accept the Terms and Conditions upon signing up to use the Raise websiteIn this case, this specific order fell outside of the Raise guarantee as of November 1, Had the customer contacted Raise before November 1, 2015, we would have been able to assist further on the orderAs the order fell outside of the guarantee period by so much time when the customer contacted Raise on May 7,we were unable to offer any further actionWe would also like to assure the member that the phone number that he called initially is the only phone number to contact RaiseThat phone number is [redacted] If the customer would like to call in again, he is more than welcome, but will still be given the same resolution.We would again like to apologize for any inconvenience that the customer has experienced regarding this order and look forward to serving him again in the future
At this time, we are unfortunately unable to continue reviewing complaint number We sincerely apologize that the customer was not able to receive a response in a timeframe that we find acceptable We are actively working to ensure that all customers are served in a timely fashion.On January 8th, 2016, the customer filed a dispute for Order [redacted] with his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or information We would like to encourage the customer to give us a call at 888-578-should there be any issues or questions that need immediate resolution in the future.We apologize for the inconvenience this may have caused
After again reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to provide the customer with a different resolutionWe apologize for the mistake in the original response, and do see that the purchase was made on February 18, and not on February ,and hope this did not cause any confusionThis does, however, not change the resolutionOur records indicate that this first contact made by the customer to Raise regarding trouble with these gift cards, was on June 3, 2016, at which time the customer spoke with an agent as well as a supervisor on the Member Services TeamThey did relay, at that time, that the order could not be refunded and a replacement could not be offered, due to the time that had lapsed since the Raise Guarantee had passed for the orderWe do understand that the customer had declined the Raise credit when it had been offeredIt was placed into the account in the case that the customer would like to utilize it at any timeThe Raise Guarantee is located on the Raise homepage main screen and, it is also on the bottom of the Raise Order Delivery Receipt right below the order totalThere is also a full page devoted to the Raise Return Policy that can be accessed through the menu on the Raise homepage We hope that this information has been helpful and again apologize for the inconvenience
Revdex.com: The following is the only written response we received from Raise: JUN 10, | 01:19PM CDT [redacted] replied: Hello [redacted] Thank you for contacting Raise Member ServicesI see where you previously called in about order [redacted] and spoke with one of my coworkers and a supervisorUnfortunately, the order date falls outside of the days specified in the Raise Guarantee, but the supervisor went ahead and applied $in rewards credit to your account for this inconvenienceAt this time we’re unable to do anything further about this orderWe sincerely apologize and hope you’ll accept the $in rewards as a token of our appreciation for you as a memberIf you need assistance with anything else, feel free to contact usRegards, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and based on my past exceptionally good experience with them, find that this resolution is satisfactory to me Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] , we have reviewed the corresponding order number in conjunction with the complaintOn September 27, the customer purchased a [redacted] eGift/voucher from Raise.com with a value of $and a purchase price of $The customer contacted Raise Member Services on April 24, and expressed to the serving agent that the gift card did not work in storeAt that time, the serving agent informed the customer that [redacted] changed their policy, earlier this year, regarding merchandise credits in the form of eGift/vouchers and they were no longer accepted in that format Upon this policy change made by [redacted] , Raise reached out to the sellers of the gift cards for orders within the Day Money-Back Guarantee to have the physical cards sent out to the buyersOrders that fell outside of the day period at that time were not requested as they were already outside of the policy time frameWhen the customer contacted Raise, the serving agents reached out to see if the seller did have the gift card available to send inSellers, like buyer’s, have a day time frame, and they are required to hold the physical gift cards that are converted to eGift/vouchers on the marketplace for a minimum of days That being the case, the seller of this particular gift card was no longer required to hold onto the physical gift card at the time of the [redacted] policy change and may have destroyed or discarded the physical card As a member to member marketplace, the transactions are made between buyer and seller, and Raise acts as the platform through which this can be doneThat being the case, we do not work directly with [redacted] and will be unable to reach out to [redacted] to have a replacement issued We regret to inform the customer that we were unable to retrieve the physical gift card from the seller, as the order does fall outside of the Raise GuaranteeFor this we would like to offer our sincerest apologies, as we are unable to offer a refund or replacement card as this order falls so far outside of the guarantee period We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and hope to better serve this customer in the future
We have received complaint number [redacted] and reviewed the order in question Each customer complaint is taken seriously and we want to assure the customer that the problem brought to our attention has been addressed.The customer placed an order on Raise.com for a [redacted] physical gift card on December 2, The value of this card was $for which the customer paid $ A $credit was redeemed, charging $to the customer’s credit card This card would be shipped from the seller and expected to be received within business days Raise Member Services was notified via email on January 1, that the customer has not received her gift card Regrettably, an agent was not able to update the customer with a resolution until January 15, We sincerely apologize that the customer did not receive her gift card, and that she was not contacted in a timely manner After reviewing the [redacted] tracking information provided with this order, we were able to determine a shipping issue that prevented the seller from sending this card within the specified timeframe Because the Raise Day Guarantee covers instances of “Gift cards not received within days from the date of purchase,” we have issued a credit of $to the customer’s Raise account, and her credit card has been refunded $2.25.The company aims to consistently deliver a professional and timely service to our customers and I would like to state that on this occasion the level of service received was unacceptable Raise is actively working to improve service levels and feedback has proved to be invaluable We would like to consider this issue resolved at this time and hope that the customer finds a refund and credit a suitable resolution We hope to provide her with exceptional service in the future
Complaint [redacted] I am rejecting this response because: I not only emailed Raise but I opened a chargeback with my credit card companyI even sent Raise screenshots of the error I received when attempting to use the [redacted] cardNow when checking the balance it reflects nothingAt this point I would rather be refunded as I ended up meeting my gift card needs through cardpoolI no longer purchase through Raise as this is the second time I've had a problem with their gift cards (previously it was a [redacted] & [redacted] card that I used half of, then reflected $on it when I attempted to use the remaining $a week later), I've yet to run into this problem elsewhere Sincerely, [redacted]
After again reviewing Revdex.com complaint number [redacted] we have directly reached out to the customer and offered a different resolution.The customer’s account has been active and open for her to use since this accusation or an unauthorized purchase was madeOnly for a brief period on that day, was the account placed on a hold until the purchase was determined to be accidentally placed by the member and not an unauthorized user of the Raise accountWe take unauthorized purchases very seriously, and in any cause where this is claimed, the account is put on hold until the final resolution has been determined, so that if an unauthorized user has gained access to a member’s Raise account, they no longer have access, due to the holdAs mentioned directly in the Raise Guarantee, Raise does not refund for accidental purchases made by members as there are multiple steps to making a purchase that should safeguard against accidental purchases through the app or web browserWhile the Raise Guarantee does not offer refunds for accidental purchases, we are happy to offer the customer a one time courtesy refund for these gift cardsWhen the [redacted] gift card change was made, all members that had purchases within the Day Money-Back Guarantee, were notified and physical gift cards were provided where applicableWe absolutely will have the call with the Member Services supervisor reviewed and evaluated by our Quality Assurance Team, as we always want our members to feel respected and heard when calling in to speak with someone on our Member Services Team, especially a supervisorWe would like to express that the two Sears gift cards in the accidentally purchased order [redacted] did and still do have the full balanceAt this time, we are in the process of refunding the customer for this purchase and once the refund has been completed, the funds will show back on the customer’s original payment source in 1-business days.At this time we are happy to have been able to provide a resolution to the customer and look forward to serving her again in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On October 7, the customer purchased a Tommy Hilfiger gift card from Raise.com for a purchase price of $with a value of $The customer then contacted Raise Member Services on April 24, and expressed to the serving agent that the gift card was not workingThe serving agent explained to the customer that the order fell outside of the Day Monday-Back Guarantee so a refund could not be provided.The Raise Guarantee does not cover requests on orders made outside of days from the date of purchaseHad the customer inquired about this gift card within the first days from the date, with an issue, it would have absolutely been resolvedAs the order was brought to the attention of Raise outside of that day period, no further action can be taken on the order.We would like to apologize for any inconvenience that this has caused and look forward to better serving the customer again in the future
This website is a complete rip-offI purchased two [redacted] giftcards worth $each from this websiteIt was selling for $each, and they had a $discount for a first-time purchaseI thought this was a good deal, so I bought itFirst, I tried to redeem my gift cards online, but it doesn't work on the [redacted] websiteThen when I went to my local [redacted] theater to buy a movie ticketWhen I gave the concession purchase my gift card, they only gave me $per gift cardI was completely ripped offWhen I emailed customer support, they said they'd refund me $However, they then said that I used both gift cards on separate dates, when I only went to [redacted] once, and didn't get my full value backThis is so outrageousI am upset beyond beliefI basically spent $for $gift cards and lost $Do not use this websiteThey aren't trustworthy
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On June 4, the customer made a purchase on Raise.com for a [redacted] (In Store Only) gift card with a balance of $and a purchase price of $The customer then contacted Raise Member Services on June 12, and expressed to the serving agent that she could not check the balance of the gift card without going into the storeThe serving agent expressed apologies to the customer but informed her that [redacted] (In Store Only) gift card balances must be checked in the store and a refund cannot be provided for a gift card that has not incurred an issue.The customer is correct in that this information is not disclosed about the particular listing as all of the gift cards have different means to check the balances, so it is not particularly mentioned for this brand, nor is balance check information listed for any of the other brands on Raise [redacted] (In Store Only) is not the only brand of gift cards that requires other means than a balance checker online to check the balanceThe Raise Guarantee covers all gift cards that have an issue within days from the purchase date, but as this gift card is still fully valid, and the customer is dissatisfied with the means of checking the balance, we sincerely apologize, but under the Day Money-Back Guarantee, we are unable to provide a refund for a valid gift cardIf the customer were to experience any kind of issue when redeeming the gift card, we would be happy to resolve the issue at that timeAs it stands, we would like to sincerely apologize for any inconvenience this has caused the customer, and would like to consider the issue resolved at this time
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On December 23, 2016, the customer purchased two [redacted] physical gift cards, one valued at $with an initial purchase price of $and the other valued at $and an initial purchase price of $131.26, respectfullyThere was a first time user promotional code applied to this order that was good for $off a $or more purchaseThe total purchase price of this order was $658.30.These two cards were coming from two different sellers and they were expected to arrive to the customer’s shipping address within business daysIn the case that a card does not arrive within the allotted timeframe, we encourage the customer to contact us so we can move forward with the next steps and a resolution.On January 13, 2017, the customer called our Member Services team informing the agent that only one card (the one valued at $145.18) was received The supporting agent informed the customer that, unfortunately, there was no tracking update available and that the seller had not sent out the card valued at $The supporting agent proceeded with a refund for the card not received, as the customer is protected by the Raise Guarantee(https://www.raise.com/guarantee) Our Guarantee does state that it covers the purchase price, not any savings or discount the buyer receivedThe refund of $was processed after the promotional code was discounted off the total purchase priceOur Seller Support Team will also be holding this seller accountable as we do hold them to a high standard and we expect physical cards that are sold to be sent within that 3-business days time frame.In addition to the refund, we have added $in Raise Rewards to the customer’s account, $for the initial promotional code, and $for the troubles that this order has causedThese will automatically at checkout and can be used at the customer’s earliest convenience.We would like to consider the issue resolved at this time and hope that the customer finds a refund and complimentary credit a suitable settlementAny further questions or concerns can be sent via email to [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On November 8, the customer purchase a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services in June of and expressed that the gift card did not work as expected.We were able to confirm through our records that the gift card did have a full and valid balance at the time of purchase from Raise by the customerWhile the merchant has expressed otherwise, we do understand form communication from the brand, that once a gift card has been closed down, they do not always retain information on when the funds were added or removedThe customer was informed after contacting Raise Member Services, that the order could not be refunded as it falls outside of the Raise GuaranteeOnce the Raise Guarantee has lapsed, we are unable to offer a refund or replacement in the same way we would within the first days from the date of purchase.That being the case, we would like to sincerely apologize as we are unable to provide the customer with a refund or replacement card due to the length of time since the Day Money-Back Guarantee ended for this order.At this time we would like to consider the issue resolved and look forwarding to serving the customer again in the future
I'm writing in response to the most recent communication received from [redacted] I had previously been communicating with [redacted] about this case and provided her with a detailed response regarding the case [redacted] after numerous rejectionsThat email was sent on March 23, and was as follows: "After further investigation, we still firmly believe that the Walmart gift cards in question were either used by the purchaser ( [redacted] ) or were resold in their areaShe and her husband have purchased a large amount of Walmart gift cards and subsequently used them at multiple stores in the state of Texas The three Walmart gift cards mentioned in the Revdex.com complaint were successfully redeemed in [redacted] , TexasWe understand that this location is further than she normally travels to Walmart and we also investigated the sellersThe cards come from two separate sellers in different states, California and FloridaThe cards were also activated in these states, which tells us they have no immediate ties to the Texas areaFurther investigating was done, but for privacy purposes, we cannot share all of our member's personal and business details Our Gift Card Support Team further confirmed that their official conclusion was that these gift cards were not compromisedFor this reason, we will not be providing a refund for the orders in questionI hope this clarifies any outstanding questionsOf course, please let me know if I can be of any further help." She had sent me an email outside of the Revdex.com portal and I was told we could conduct our communication that wayOn March 24, she asked if she could use my response as a business response and I said yes and asked for more details on the next stepsI did not receive any further reply from [redacted] or the Revdex.com until this letter from [redacted] threatening to revoke our accreditationI called [redacted] today and left a message asking him to give me a call so we could discuss the details of this case and why exactly we are being threatened with revocationRaise has no intention of resigning our accreditation and we look forward to resolving whatever we need to in order to be in good standing
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On July 26, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on April 16, to express that the gift card could not be redeemed when attempted in an [redacted] restaurant [redacted] gift cards can be interchanged with any of their participating restaurantsThe serving agents informed the customer that the order was so far outside of policy that no further action could be taken on the order.The customer called in after receiving this email response and the same information was relayed by a supervisor on the Member Services team during the phone callThe Raise Day Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseOnce that day period has passed, Raise is happy to look into a gift card that has a problem, but a refund is not guaranteed in the same way that it is in the first daysIn this case, the order falls so far outside of the Raise Day Guarantee period, that no further action could be taken on the orderWe would like to apologize for the inconvenience and consider the issue resolved at this time
My experience is as a seller onlyI listed several gift cards after the holidays Most sold within a couple days of being listed The payments were releasable to my [redacted] account right away Up til this point, I was pleased Then Raise sent an e-mail demanding all sorts of info about the gift cards, including uploaded photos I didn't have the cards with me and when I didn't respond immediately, they reversed payment for my gift cardsBIG RED FLAGThat they can and will take money out of my account after selling my cards is not professional or respectful at all If they had asked for that information prior to listing, I would have been fine with providing itI responded with answers and expressed my displeasure The money was not credited to my accountI requested again that they act honorably and pay The response stated I needed to call After ten minutes with customer service, a snarky and defensive agent told me I could request the money again I had to ask her times before she would give me a straight answer about why this had happened She finally told me it's because I listed cards at once and apparently at 5, they flag a seller That could be a fantastic way to protect buyers if handed in a more appropriate mannerBottom line: sellers should not have to fight and invest all the communication time to get the promised payment They've already made 12% for hosting the listing