I purchased one gift cardThe amount was very small and saved $in purchasing the gift card from this company, but the time it took for verification--both on the phone and online--was not worth itI have never had to go through such an extensive process with any other online company
After receiving and reviewing the second rejection response to complaint number [redacted] , Raise is still unable to provide a different resolution to the customerThe customer contacted Raise Member Services via email on April 29, 2015, four days after purchasing the Macy’s eGift cardA few hours later an agent picked up the email and checked the eGift card balance and validityUpon doing so she was able to confirm that the gift card did still contain the full balance of $and that it was applicable to a purchase on the Macy’s website When the customer contacted Raise in that original email, he explained that the card was rejected in the storeThe card was rejected in the store because it was meant for online use only so could not apply to a purchase in the storeThis is the information that was confirmed by the Member Services Agent in the email to the customer Later on in the year, after the customer contacted Raise, Macy’s did have an internal audit performed on all of their gift cards, and at that time this gift card purchase may have been affected As a gesture of good faith, and a one time courtesy, we have credited the customer’s Raise account with $6.39, the purchase price of the gift cardThis is a credit on the customer’s Raise account and will apply automatically to the next purchase made on the marketplace We would like to consider the issue resolved at this time and hope that the customer finds a credit a suitable settlement
After receiving Revdex.com complaint number [redacted] we were able to review the order and the requested solution has already been provided to the customer On April 27, the customer purchased a Ruby Tuesday gift card through the Raise marketplace, with a balance of $for a purchase price of $The customer then contacted Raise Member Services on August 10, and expressed to the serving agent that the gift card was not used and did not work upon redemptionAll orders that fall outside of the Day Money-Back Guarantee must be reviewed by the Gift Card Support Team before a resolution can be offered The Gift Card Support Team looked into this order and was able to confirm that the the gift card was used once at a restaurant location near the buyer for the amount of $in the month of JuneThis being the case, the customer was given a partial refund of $This partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceThis refund was applied to the customer’s order on August 17, As requested by the customer, the refund was applied as a check and not returned to the original payment sourceThe check number [redacted] was sent out to the customer on August 19, and should be arriving, via ***, within the weekWe apologize for the delay and are happy to have been able to provide a resolution to the customer
After receiving and further reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer a different resolution.As stated in our initial response, at the time this card was purchased, Raise had a Day Money-Back Guarantee This was changed to a full Year Money-Back Guarantee in January of Even after applying both of these time-frames to the initial order, and to the first time the customer contacted Raise, the order still fell outside of the Guarantee.This Guarantee is mentioned on our homepage, and also has a dedicated page on our site (https://www.raise.com/guarantee)In addition, the Guarantee is mentioned on the brand listing page, as well as on the customer’s cart pageWe have this included in as many places as possible, so customers are well informed about the protection policies we have in place before completing the purchaseAfter the Year mark, Raise does not resell the gift cards, nor do the gift cards expireOnce the Raise Guarantee lapses, the only change that occurs is that the order is not fully covered if there is an issue.Unfortunately, due to the time that has passed since this card was originally purchased, we are unable to provide a full purchase price refund as it is no longer covered under our Year Money-Back GuaranteeThe customer currently has $50, not $25, in their account as an extension of our apologyThese can be used at the customer’s earliest convenienceAt this time, we would like to consider this issue resolved under our Year Money-Back GuaranteeWe apologize once more to the customer for the troubles this has caused, and any other questions or concerns can be directed via email at [redacted] @raise.com
After receiving Revdex.com complaint number [redacted] , we were able to review the issue at hand and offer a solution to the customer.On March 13, 2017, the customer listed a [redacted] Airlines for sale on Raise with a value of $and a purchase price of $Typically, cards listed on Raise are officially active on the marketplace within hours but may be subject to further verificationBecause this gift card was a travel card (any card associated with hotel stays, airline travel, cruises, etc.), Raise has an internal policy stating the card must be active and/or held for days before we are able to officially list it on our marketplace.This card was officially live on the marketplace on April 27, This card sold on the same day in Raise Order Number [redacted] The funds were made available for the seller to request as soon as the order was processed.On April 28, 2017, the buyer of this card contacted Raise via email stating that they were unable to redeem this card as it was showing as invalidA supporting agent from our Member Services team responded on May 1, 2017, and proceeded with a refund as the card was showing a zero balance and the buyer was having troubles redeemingOur Year Money-Back Guarantee protects buyers in the event they experience troubles with an inactive card or a card that shows an inaccurate balance.The seller of this card contacted Raise that same date via email expressing that this gift card was valid and that the buyer redeemed the cardWhen a refund is processed for the buyer, an email gets sent to the seller of the card informing them of a debit to their seller account as well as an email address that they can contact if they felt that this was done in errorThe customer also called into Raise that night and a supporting agent informed the customer that this was would be sent to our Gift Card Support Team for further reviewThey would be able to look into this case further and find out who used the card in order to properly resolve the caseTypically, this process takes between 5-business days.Unfortunately, a follow up email was not sent to the customer with this information so any emails that were sent by the customer were automatically assigned to the Member Services queue, and not the direct supporting agentWhen the customer emailed in on May 2, and May 5, 2017, our Member Services team was unable to respond in a timely matterAfter further review from our Gift Card Support Team, they have determined that this card was indeed redeemed by the buyerBecause of this, the seller debit was reversed and the funds for selling this card were returned back to the seller’s accountAn email was sent from our Gift Card Support Team to the customer informing them of this on May 5, The seller has requested payment for this card on May 6, in the form of physical checkThis check should be delivered within 3-business days.We’d like to sincerely apologize to the customer for the inconvenience this card has causedWe are actively working on improving our response time as we understand the communication between our Member Services team and our members is a very important aspect of our business, and creating the best possible member experience on RaiseAt this time, we would like to consider this case resolved as the customer has requested their funds and no further action is required on their behalfWe welcome any follow up questions via email at [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that a resolution has already been offered to the customer On May 1, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $She contacted Raise on May 1, to first inform them that there was trouble with the gift cardIt was determined that the gift card did have the full balance available for use by the customer at that timeThe customer again contacted Raise on May 12, to explain that the card was used to place an order but that order was then canceledThe order was sent to the Gift Card Support Team for further reviewUpon review it was confirmed that the gift card had been used and the buyer was not refundedAfter being sent back for a second review, it was determined that the gift card was not used by the customer and a full refund was issued to the customer’s original payment sourceThis refund should been seen on the customer’s original payment source in 1-business days from the refund processing date, June 2, We would like to sincerely apologize for the trouble with the gift card and time it took for a resolution for this customerAt this time we are glad that the customer has received a resolution and would like to consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warranted.The customer placed two orders on Raise.com that are being referred to in this complaintThe orders were for an [redacted] gift card and a [redacted] gift card.The [redacted] gift card, unfortunately fell too far outside of the Raise Guarantee when the customer contacted Raise, and no further action could be taken on the orderWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchase.The [redacted] gift card, however, was reviewed by our Gift Card Support Team, and a full refund of the purchase price was completed as of July 15, This refund will be reflected on the customer’s original payment source in 1-business days.The Raise Guarantee is in place to protect the customer’s purchase price, but when an order falls so far outside of the guarantee period, we are not always able to provide the requested resolutionA strict time frame is held for the Raise Guarantee, and any requests received outside of this time period will be reviewed, but we do encourage customers to utilize the gift cards within the guarantee time frame so that we are able to fully assist if an issue ever does occur.We would like to sincerely apologize for any inconvenience this has caused the customer and look forward to better serving them again in the future
Complaint: [redacted] I am rejecting this response because: Raise failed to approved earlier adequate action for their customers Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a different resolution to the customer.On November 20, the customer placed an order on Raise for a Five Guys gift card with a balance of $for a purchase price of $The customer then contacted Raise Member Services on June 6, and expressed to the serving agent that the gift card did not work on attempted redemptionAt this time the agent informed the customer that the order fell outside of the Raise Guarantee and for that reason, no further action could be taken on the orderAt that time the customer was provided a promotional code as recompenseThe Raise Guarantee is in place to protect the member’s purchase price for the first days from the date of purchaseAfter that strict time frame has passed we are unable to provide a refund or replacement card in the same way that we would within the first daysWhile the order does fall outside of the Raise Guarantee, we would like to offer the customer a courtesy refund for the full purchase priceUnfortunately, the customer has opened a dispute on this orderThis being the case, Raise is unable to go ahead and refund the purchase at this time, as all activity on an order is suspended while a dispute is openDisputes can take up to three months to complete, but we will be happy to follow up to make sure that the customer receives the requested resolutionIf the dispute is not closed in the customer’s favor when it has been completed, we will be happy to follow up with a refund directly through Raise.We hope that the customer finds the promise of a refund of the $purchase price a reasonable resolution and would like to consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On June 16, the customer purchased a [redacted] Coffee eGift/voucher through the Raise marketplace with a balance of $97.69, for a purchase price of $The customer then contacted Raise Member Services on the same date and expressed to the serving agent that he was unable to add the gift card to his [redacted] accountAt that time, the serving agent informed the customer that the gift card did, and still does hold the full $balanceThe Delivery & Redemption information for the [redacted] Coffee gift card listing does state not to transfer the gift card balance to an already existing [redacted] Coffee accountThis is a precautionary instruction as Raise can no longer look into gift card details and information once a card has been transferred to an existing [redacted] account.The Delivery and Redemption information is available before a purchase is made, on the gift card’s listing pageEvery gift card listed on the marketplace does have specific Delivery and Redemption information available for customers to view before making a purchaseWhile we do ask customers not to add their [redacted] Coffee gift cards into their pre existing [redacted] account the cards can still be used directly through the Raise app or through the printed voucher from RaiseWe do understand that this can be an inconvenience for some customers and this is why the Delivery Information is available for customers before, as well as after, they complete their purchaseIn this particular case, the [redacted] Coffee gift card does still contain the full and valid balance of $97.69, and as the Raise Guarantee does not honor returns on gift cards with full active balances, we are unfortunately, unable to honor a refund for this gift cardAs that is the case, the customer was also encouraged to resell the gift card on the Raise marketplace if he no longer wishes to keep the card, as a true return cannot be made.The customer has also opened a dispute with his banking institution against this order, and as that is the case, the resolution that the customer receives will be coming through his bank dependent upon their findings at the conclusion of the dispute.At this time we would like to consider the issue resolved, but if there is anything further we can do for the customer while the dispute is resolved, we would like the customer to feel free to reach out to us at [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the customer has received the request resolutionRaise takes seller verification and gift card validity very seriouslySellers are asked to verify certain parts of transactions and their personal information in order to continue business with Raise, in some casesAs the listing tool on the Raise website it automated, a seller has the ability to list and have gift cards approved before some portions of the verification is completedThis is the point when the Seller Support Team will ask the customer to provide some proof of purchases and, in some cases, an image of the gift card We have been able to confirm that all requested information has been received and approved by the Gift Card support Team and the customer’s payment was released from Raise as of July 26, We would like to sincerely apologize for the trouble, and are glad that the customer has now received payment for the gift cards sold
After again reviewing Revdex.com complaint number [redacted] we are happy to provide the customer with a different resolutionWe do acknowledge the fact that those laws are accurate, however, the gift card did not expire, as this in not legal within five years of the issuance date, as the customer has quotedThese laws are to govern those issuing gift cardsAs a member to member marketplace, we do not have the ability to create, activate, or issue gift cardsWe simply connect buyers and sellers and facilitate a transaction.The transaction and the subsequent purchase, made by the customer, is guaranteed for up to days from the time the gift card purchase has been completed through RaiseWe cannot force a member to use a gift card within days, but we do strongly encourage it so we can provide compensation when necessarySince Raise is not the issuer of the gift card, we are not obligated to protect the card for yearsHowever, in this situation, we are happy to provide the customer with a Raise Rewards credit of $198.00, the purchase price of the specific gift card the customer contacted Raise Member Services regarding, that we were able to confirm the customer had trouble redeemingThis credit will automatically apply to the next purchase the customer makes on Raise and does not need to be used in full on one purchaseWe would like to consider the issue resolved at this time and look forward to better serving the customer again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Only after the Revdex.com intervened, I got my refund! Sincerely, [redacted]
After receiving Revdex.com rejection response to complaint number [redacted] we were able to again review the order in question and are unable to provide a different resolution to the customer The order the customer placed for the [redacted] gift card was completed on August 28, During the first days after that gift card was purchased, it was covered by the Raise Day GuaranteeThat guarantee period for this purchase ended on December 6, The customer contacted Raise regarding redemption trouble for this gift card on January 24, 2016, two years after the guarantee period had ended All cards sold on the marketplace are identified as gift cards when the difference will not affect that member’s purchasing experience or redemption methodMany of the cards sold on the marketplace can either fall into the category of gift card or merchandise creditThere is no distinction made when there is no difference between the way either is redeemedIf there is a different set of rules for redemption Raise does have a different product source with those terms and conditions presented At the time the order was delivered to the customer, the [redacted] card did have a full and valid balance and was able to be used in the form in which it was delivered for more than two years from the date of purchaseAs [redacted] did make the policy change outside of the guarantee period and this was not a choice made by Raise, we are unable to provide a refund for the order We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because:It is not my desire to extend this complaint, however, I have contacted my credit card company and their policy is for the dispute not to be complete for days after the dispute was filedIt will be resolved if there is no correspondence from Raise during that timeI filed the disputes around the week of 3/20, so it will remain open with them until approximately 6/Because I contacted Raise in regard to these orders on Feb 24,25,, Mar 4, 9, I have no guarantee of receiving correspondence from Raise other than maintaining this open disputeI would like for this case to remain open until 6/when the days have been completed.Other than that I am satisfied with the response from Raise Sincerely, [redacted] ***
Revdex.com: After posting a negative review of Raise on another website, I was indeed offered a $credit As a result, I consider my issue resolvedBut I encourage Raise to offer an appropriate solution more quickly to other customers when this problem occurs, and not require them to take their battle public to get a resolution Their policy of offering another coupon on a future purchase is not sufficient Sincerely, Charlotte [redacted]
We were able to further review case as well as the customer’s Raise accountOverall, we are pleased to have reached a resolution for the customerOrder Rwas placed on September 30, and contained three [redacted] Restaurants gift cardsOn January 7, the customer emailed our Member Services Team to inquire about the gift cards not having a balanceOn January 9, our Member Services Team replied to the customer letting them know that their order was being sent to our Refund Team for further reviewAfter further review, we were able to submit a full refund to the original payment sourceA follow up email was sent confirming the refund on February We regret that we were unable to resolve this in a quicker manner and we are continuing to provide resources that minimize our response timesWe encourage the customer to contact us by phone should they have any other questions or concerns and we look forward to serving them again in the future
I was told by YOUR employee when I called, times and waitingsabsurd amounts of time on hold that my refund of $would come as well as my account be credited with my credit for referring a friend to you of $That's not "additional compensation" As per YOUR website, you offer $for each friend that I send to you and makes a purchaseI sent YOUR app has a glitch through NO FAULT of my own and YOU took that credit off my accountI'm glad that you finally recognize that your app does not funtion properly, speaking of your error, you absolutely owe me the $referral creditYou admitted to a glitch, recognized that this has happened to several people, so why is it that I am not getting Paid the $referral credit that you took from me in error? plaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we have been able to provide the customer with the requested resolutionOn October 20, the customer placed an order for two [redacted] gift cards on RaiseThat same day, the customer attempted to use the gift cards to make a purchase on [redacted] , and unfortunately was unable to apply the gift cards to the orderAfter the occurrence, the customer contacted Raise Member Services and expressed to the serving agent that the cards had not worked for their intended purchaseThe serving agent was able to determine that the gift cards both have a full and valid balance and applied to a test order but did not work on the customer’s orderThis being the case, the agent offered to have the gift cards relisted onto the marketplace and sold to another member that would be able to redeem them, and then refund the member.As the member was unable to utilize the balance of the gift cards, he should have been refunded at that timeWe apologize that did not happen right away, and the member has now been refundedThe refund will show back on the customer’s original payment source within 3-business daysWe are happy to have been able to provide the requested resolution to the customer and look forward to better serving them again in the future
After receiving complaint number rgb(255, 255, 255);"> [redacted] we were able to review the order and offer a solution to the customerOn October 28, the customer purchased two Whole Foods gift cards each valued at $with purchase prices of $totaling $charged to the customer’s credit card after the $in Raise Rewards was applied The customer contacted Raise Member Services on February 11, via email and was responded to on February 13, with notification that the order could have no further action taken as the order falls outside of the Day GuaranteeWithin the email communication between the agent and the customer, the customer was offered a promotional code to use toward a future order Upon further review by the Gift Card Support Team, we are able to provide a different resolution for the customer than initially offered when they first contacted Raise Member ServicesBecause one of the Whole Foods cards has since been deactivated by the brand, Raise is able to offer a full refund of the $purchase price for that gift cardThe other Whole Foods gift card however, is unable to be refunded as it does still reflect a full balance but is unable to be used due to the change in policy by Whole FoodsAs this change was not at the discretion of Raise and is outside of the Day Guarantee period, we are unable to provide any further resolution for the gift card that still contains the full balance While there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseIn a situation like this we encourage the customer to contact the brand to see what further action they may be able to take to further assistWe have also returned the $in Raise Rewards back to the customer’s account for the trouble and confusion related to this order We would like to consider this issue resolved at this time and hope that the customer finds a partial refund for the order and credit a suitable settlement
I purchased one gift cardThe amount was very small and saved $in purchasing the gift card from this company, but the time it took for verification--both on the phone and online--was not worth itI have never had to go through such an extensive process with any other online company
After receiving and reviewing the second rejection response to complaint number [redacted] , Raise is still unable to provide a different resolution to the customerThe customer contacted Raise Member Services via email on April 29, 2015, four days after purchasing the Macy’s eGift cardA few hours later an agent picked up the email and checked the eGift card balance and validityUpon doing so she was able to confirm that the gift card did still contain the full balance of $and that it was applicable to a purchase on the Macy’s website When the customer contacted Raise in that original email, he explained that the card was rejected in the storeThe card was rejected in the store because it was meant for online use only so could not apply to a purchase in the storeThis is the information that was confirmed by the Member Services Agent in the email to the customer Later on in the year, after the customer contacted Raise, Macy’s did have an internal audit performed on all of their gift cards, and at that time this gift card purchase may have been affected As a gesture of good faith, and a one time courtesy, we have credited the customer’s Raise account with $6.39, the purchase price of the gift cardThis is a credit on the customer’s Raise account and will apply automatically to the next purchase made on the marketplace We would like to consider the issue resolved at this time and hope that the customer finds a credit a suitable settlement
After receiving Revdex.com complaint number [redacted] we were able to review the order and the requested solution has already been provided to the customer On April 27, the customer purchased a Ruby Tuesday gift card through the Raise marketplace, with a balance of $for a purchase price of $The customer then contacted Raise Member Services on August 10, and expressed to the serving agent that the gift card was not used and did not work upon redemptionAll orders that fall outside of the Day Money-Back Guarantee must be reviewed by the Gift Card Support Team before a resolution can be offered The Gift Card Support Team looked into this order and was able to confirm that the the gift card was used once at a restaurant location near the buyer for the amount of $in the month of JuneThis being the case, the customer was given a partial refund of $This partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceThis refund was applied to the customer’s order on August 17, As requested by the customer, the refund was applied as a check and not returned to the original payment sourceThe check number [redacted] was sent out to the customer on August 19, and should be arriving, via ***, within the weekWe apologize for the delay and are happy to have been able to provide a resolution to the customer
After receiving and further reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer a different resolution.As stated in our initial response, at the time this card was purchased, Raise had a Day Money-Back Guarantee This was changed to a full Year Money-Back Guarantee in January of Even after applying both of these time-frames to the initial order, and to the first time the customer contacted Raise, the order still fell outside of the Guarantee.This Guarantee is mentioned on our homepage, and also has a dedicated page on our site (https://www.raise.com/guarantee)In addition, the Guarantee is mentioned on the brand listing page, as well as on the customer’s cart pageWe have this included in as many places as possible, so customers are well informed about the protection policies we have in place before completing the purchaseAfter the Year mark, Raise does not resell the gift cards, nor do the gift cards expireOnce the Raise Guarantee lapses, the only change that occurs is that the order is not fully covered if there is an issue.Unfortunately, due to the time that has passed since this card was originally purchased, we are unable to provide a full purchase price refund as it is no longer covered under our Year Money-Back GuaranteeThe customer currently has $50, not $25, in their account as an extension of our apologyThese can be used at the customer’s earliest convenienceAt this time, we would like to consider this issue resolved under our Year Money-Back GuaranteeWe apologize once more to the customer for the troubles this has caused, and any other questions or concerns can be directed via email at [redacted] @raise.com
After receiving Revdex.com complaint number [redacted] , we were able to review the issue at hand and offer a solution to the customer.On March 13, 2017, the customer listed a [redacted] Airlines for sale on Raise with a value of $and a purchase price of $Typically, cards listed on Raise are officially active on the marketplace within hours but may be subject to further verificationBecause this gift card was a travel card (any card associated with hotel stays, airline travel, cruises, etc.), Raise has an internal policy stating the card must be active and/or held for days before we are able to officially list it on our marketplace.This card was officially live on the marketplace on April 27, This card sold on the same day in Raise Order Number [redacted] The funds were made available for the seller to request as soon as the order was processed.On April 28, 2017, the buyer of this card contacted Raise via email stating that they were unable to redeem this card as it was showing as invalidA supporting agent from our Member Services team responded on May 1, 2017, and proceeded with a refund as the card was showing a zero balance and the buyer was having troubles redeemingOur Year Money-Back Guarantee protects buyers in the event they experience troubles with an inactive card or a card that shows an inaccurate balance.The seller of this card contacted Raise that same date via email expressing that this gift card was valid and that the buyer redeemed the cardWhen a refund is processed for the buyer, an email gets sent to the seller of the card informing them of a debit to their seller account as well as an email address that they can contact if they felt that this was done in errorThe customer also called into Raise that night and a supporting agent informed the customer that this was would be sent to our Gift Card Support Team for further reviewThey would be able to look into this case further and find out who used the card in order to properly resolve the caseTypically, this process takes between 5-business days.Unfortunately, a follow up email was not sent to the customer with this information so any emails that were sent by the customer were automatically assigned to the Member Services queue, and not the direct supporting agentWhen the customer emailed in on May 2, and May 5, 2017, our Member Services team was unable to respond in a timely matterAfter further review from our Gift Card Support Team, they have determined that this card was indeed redeemed by the buyerBecause of this, the seller debit was reversed and the funds for selling this card were returned back to the seller’s accountAn email was sent from our Gift Card Support Team to the customer informing them of this on May 5, The seller has requested payment for this card on May 6, in the form of physical checkThis check should be delivered within 3-business days.We’d like to sincerely apologize to the customer for the inconvenience this card has causedWe are actively working on improving our response time as we understand the communication between our Member Services team and our members is a very important aspect of our business, and creating the best possible member experience on RaiseAt this time, we would like to consider this case resolved as the customer has requested their funds and no further action is required on their behalfWe welcome any follow up questions via email at [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that a resolution has already been offered to the customer On May 1, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $She contacted Raise on May 1, to first inform them that there was trouble with the gift cardIt was determined that the gift card did have the full balance available for use by the customer at that timeThe customer again contacted Raise on May 12, to explain that the card was used to place an order but that order was then canceledThe order was sent to the Gift Card Support Team for further reviewUpon review it was confirmed that the gift card had been used and the buyer was not refundedAfter being sent back for a second review, it was determined that the gift card was not used by the customer and a full refund was issued to the customer’s original payment sourceThis refund should been seen on the customer’s original payment source in 1-business days from the refund processing date, June 2, We would like to sincerely apologize for the trouble with the gift card and time it took for a resolution for this customerAt this time we are glad that the customer has received a resolution and would like to consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warranted.The customer placed two orders on Raise.com that are being referred to in this complaintThe orders were for an [redacted] gift card and a [redacted] gift card.The [redacted] gift card, unfortunately fell too far outside of the Raise Guarantee when the customer contacted Raise, and no further action could be taken on the orderWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchase.The [redacted] gift card, however, was reviewed by our Gift Card Support Team, and a full refund of the purchase price was completed as of July 15, This refund will be reflected on the customer’s original payment source in 1-business days.The Raise Guarantee is in place to protect the customer’s purchase price, but when an order falls so far outside of the guarantee period, we are not always able to provide the requested resolutionA strict time frame is held for the Raise Guarantee, and any requests received outside of this time period will be reviewed, but we do encourage customers to utilize the gift cards within the guarantee time frame so that we are able to fully assist if an issue ever does occur.We would like to sincerely apologize for any inconvenience this has caused the customer and look forward to better serving them again in the future
Complaint: [redacted] I am rejecting this response because: Raise failed to approved earlier adequate action for their customers Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a different resolution to the customer.On November 20, the customer placed an order on Raise for a Five Guys gift card with a balance of $for a purchase price of $The customer then contacted Raise Member Services on June 6, and expressed to the serving agent that the gift card did not work on attempted redemptionAt this time the agent informed the customer that the order fell outside of the Raise Guarantee and for that reason, no further action could be taken on the orderAt that time the customer was provided a promotional code as recompenseThe Raise Guarantee is in place to protect the member’s purchase price for the first days from the date of purchaseAfter that strict time frame has passed we are unable to provide a refund or replacement card in the same way that we would within the first daysWhile the order does fall outside of the Raise Guarantee, we would like to offer the customer a courtesy refund for the full purchase priceUnfortunately, the customer has opened a dispute on this orderThis being the case, Raise is unable to go ahead and refund the purchase at this time, as all activity on an order is suspended while a dispute is openDisputes can take up to three months to complete, but we will be happy to follow up to make sure that the customer receives the requested resolutionIf the dispute is not closed in the customer’s favor when it has been completed, we will be happy to follow up with a refund directly through Raise.We hope that the customer finds the promise of a refund of the $purchase price a reasonable resolution and would like to consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On June 16, the customer purchased a [redacted] Coffee eGift/voucher through the Raise marketplace with a balance of $97.69, for a purchase price of $The customer then contacted Raise Member Services on the same date and expressed to the serving agent that he was unable to add the gift card to his [redacted] accountAt that time, the serving agent informed the customer that the gift card did, and still does hold the full $balanceThe Delivery & Redemption information for the [redacted] Coffee gift card listing does state not to transfer the gift card balance to an already existing [redacted] Coffee accountThis is a precautionary instruction as Raise can no longer look into gift card details and information once a card has been transferred to an existing [redacted] account.The Delivery and Redemption information is available before a purchase is made, on the gift card’s listing pageEvery gift card listed on the marketplace does have specific Delivery and Redemption information available for customers to view before making a purchaseWhile we do ask customers not to add their [redacted] Coffee gift cards into their pre existing [redacted] account the cards can still be used directly through the Raise app or through the printed voucher from RaiseWe do understand that this can be an inconvenience for some customers and this is why the Delivery Information is available for customers before, as well as after, they complete their purchaseIn this particular case, the [redacted] Coffee gift card does still contain the full and valid balance of $97.69, and as the Raise Guarantee does not honor returns on gift cards with full active balances, we are unfortunately, unable to honor a refund for this gift cardAs that is the case, the customer was also encouraged to resell the gift card on the Raise marketplace if he no longer wishes to keep the card, as a true return cannot be made.The customer has also opened a dispute with his banking institution against this order, and as that is the case, the resolution that the customer receives will be coming through his bank dependent upon their findings at the conclusion of the dispute.At this time we would like to consider the issue resolved, but if there is anything further we can do for the customer while the dispute is resolved, we would like the customer to feel free to reach out to us at [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the customer has received the request resolutionRaise takes seller verification and gift card validity very seriouslySellers are asked to verify certain parts of transactions and their personal information in order to continue business with Raise, in some casesAs the listing tool on the Raise website it automated, a seller has the ability to list and have gift cards approved before some portions of the verification is completedThis is the point when the Seller Support Team will ask the customer to provide some proof of purchases and, in some cases, an image of the gift card We have been able to confirm that all requested information has been received and approved by the Gift Card support Team and the customer’s payment was released from Raise as of July 26, We would like to sincerely apologize for the trouble, and are glad that the customer has now received payment for the gift cards sold
After again reviewing Revdex.com complaint number [redacted] we are happy to provide the customer with a different resolutionWe do acknowledge the fact that those laws are accurate, however, the gift card did not expire, as this in not legal within five years of the issuance date, as the customer has quotedThese laws are to govern those issuing gift cardsAs a member to member marketplace, we do not have the ability to create, activate, or issue gift cardsWe simply connect buyers and sellers and facilitate a transaction.The transaction and the subsequent purchase, made by the customer, is guaranteed for up to days from the time the gift card purchase has been completed through RaiseWe cannot force a member to use a gift card within days, but we do strongly encourage it so we can provide compensation when necessarySince Raise is not the issuer of the gift card, we are not obligated to protect the card for yearsHowever, in this situation, we are happy to provide the customer with a Raise Rewards credit of $198.00, the purchase price of the specific gift card the customer contacted Raise Member Services regarding, that we were able to confirm the customer had trouble redeemingThis credit will automatically apply to the next purchase the customer makes on Raise and does not need to be used in full on one purchaseWe would like to consider the issue resolved at this time and look forward to better serving the customer again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Only after the Revdex.com intervened, I got my refund! Sincerely, [redacted]
After receiving Revdex.com rejection response to complaint number [redacted] we were able to again review the order in question and are unable to provide a different resolution to the customer The order the customer placed for the [redacted] gift card was completed on August 28, During the first days after that gift card was purchased, it was covered by the Raise Day GuaranteeThat guarantee period for this purchase ended on December 6, The customer contacted Raise regarding redemption trouble for this gift card on January 24, 2016, two years after the guarantee period had ended All cards sold on the marketplace are identified as gift cards when the difference will not affect that member’s purchasing experience or redemption methodMany of the cards sold on the marketplace can either fall into the category of gift card or merchandise creditThere is no distinction made when there is no difference between the way either is redeemedIf there is a different set of rules for redemption Raise does have a different product source with those terms and conditions presented At the time the order was delivered to the customer, the [redacted] card did have a full and valid balance and was able to be used in the form in which it was delivered for more than two years from the date of purchaseAs [redacted] did make the policy change outside of the guarantee period and this was not a choice made by Raise, we are unable to provide a refund for the order We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because:It is not my desire to extend this complaint, however, I have contacted my credit card company and their policy is for the dispute not to be complete for days after the dispute was filedIt will be resolved if there is no correspondence from Raise during that timeI filed the disputes around the week of 3/20, so it will remain open with them until approximately 6/Because I contacted Raise in regard to these orders on Feb 24,25,, Mar 4, 9, I have no guarantee of receiving correspondence from Raise other than maintaining this open disputeI would like for this case to remain open until 6/when the days have been completed.Other than that I am satisfied with the response from Raise Sincerely, [redacted] ***
Revdex.com: After posting a negative review of Raise on another website, I was indeed offered a $credit As a result, I consider my issue resolvedBut I encourage Raise to offer an appropriate solution more quickly to other customers when this problem occurs, and not require them to take their battle public to get a resolution Their policy of offering another coupon on a future purchase is not sufficient Sincerely, Charlotte [redacted]
We were able to further review case as well as the customer’s Raise accountOverall, we are pleased to have reached a resolution for the customerOrder Rwas placed on September 30, and contained three [redacted] Restaurants gift cardsOn January 7, the customer emailed our Member Services Team to inquire about the gift cards not having a balanceOn January 9, our Member Services Team replied to the customer letting them know that their order was being sent to our Refund Team for further reviewAfter further review, we were able to submit a full refund to the original payment sourceA follow up email was sent confirming the refund on February We regret that we were unable to resolve this in a quicker manner and we are continuing to provide resources that minimize our response timesWe encourage the customer to contact us by phone should they have any other questions or concerns and we look forward to serving them again in the future
I was told by YOUR employee when I called, times and waitingsabsurd amounts of time on hold that my refund of $would come as well as my account be credited with my credit for referring a friend to you of $That's not "additional compensation" As per YOUR website, you offer $for each friend that I send to you and makes a purchaseI sent YOUR app has a glitch through NO FAULT of my own and YOU took that credit off my accountI'm glad that you finally recognize that your app does not funtion properly, speaking of your error, you absolutely owe me the $referral creditYou admitted to a glitch, recognized that this has happened to several people, so why is it that I am not getting Paid the $referral credit that you took from me in error? plaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we have been able to provide the customer with the requested resolutionOn October 20, the customer placed an order for two [redacted] gift cards on RaiseThat same day, the customer attempted to use the gift cards to make a purchase on [redacted] , and unfortunately was unable to apply the gift cards to the orderAfter the occurrence, the customer contacted Raise Member Services and expressed to the serving agent that the cards had not worked for their intended purchaseThe serving agent was able to determine that the gift cards both have a full and valid balance and applied to a test order but did not work on the customer’s orderThis being the case, the agent offered to have the gift cards relisted onto the marketplace and sold to another member that would be able to redeem them, and then refund the member.As the member was unable to utilize the balance of the gift cards, he should have been refunded at that timeWe apologize that did not happen right away, and the member has now been refundedThe refund will show back on the customer’s original payment source within 3-business daysWe are happy to have been able to provide the requested resolution to the customer and look forward to better serving them again in the future
After receiving complaint number rgb(255, 255, 255);"> [redacted] we were able to review the order and offer a solution to the customerOn October 28, the customer purchased two Whole Foods gift cards each valued at $with purchase prices of $totaling $charged to the customer’s credit card after the $in Raise Rewards was applied The customer contacted Raise Member Services on February 11, via email and was responded to on February 13, with notification that the order could have no further action taken as the order falls outside of the Day GuaranteeWithin the email communication between the agent and the customer, the customer was offered a promotional code to use toward a future order Upon further review by the Gift Card Support Team, we are able to provide a different resolution for the customer than initially offered when they first contacted Raise Member ServicesBecause one of the Whole Foods cards has since been deactivated by the brand, Raise is able to offer a full refund of the $purchase price for that gift cardThe other Whole Foods gift card however, is unable to be refunded as it does still reflect a full balance but is unable to be used due to the change in policy by Whole FoodsAs this change was not at the discretion of Raise and is outside of the Day Guarantee period, we are unable to provide any further resolution for the gift card that still contains the full balance While there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseIn a situation like this we encourage the customer to contact the brand to see what further action they may be able to take to further assistWe have also returned the $in Raise Rewards back to the customer’s account for the trouble and confusion related to this order We would like to consider this issue resolved at this time and hope that the customer finds a partial refund for the order and credit a suitable settlement