Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I do NOT receive my rebate in days (and given the number of online accounts of Rand-McNally doing this to others, I'll believe it when I see it), I will be re-filing this complaint Sincerely, [redacted] ***
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group Our Director of Field Support was going to contact Mr [redacted] and give the steps he will need to follow Thanks
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, On today's date, I sent the Customer a letter to advise him of the status of this matter I hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either [redacted] @randmcnally.com or (XXX) XXX-XXXX Very truly yours, [redacted] Senior Contracts Administrator
A customer service representative spoke with Mr [redacted] conducted a remote session with him and updated his deviceThe rep explained to Mr [redacted] how to update the device and explained that the software should be updated regularly for best performanceMr [redacted] seemed very pleased with the assistance that was provided to him and we believe this matter is resolved
I have been a Rand McNally customer over 5 years now own two TND GPS ever sense Rand McNally started selling the ELD to trucking companies Rand McNally don't care that there TND customers that purchased there products in beginning work anymore I have sent them emails of issues I have been having in return I get a ticket number I call stay on hold for hours finally get to talk to customer support this is what they said we are working on that we have known this for some time now when we find a update for it we will email you well its been over 2 months now times are wrong brightness don't work and before there last update everything worked perfect. SO don't waste your money oh I have to rate with a star to submit a review my review rating is really 0
Tony Jones
Regarding the B.B.Bcomplaint with M** ***, the agent reached out to him again last week to try to rectify his issueHe personally tested his replacement deviceThis device was brand new and connected to all WIFI channels in this building, and the agents personal hotspot on my phone
Agent offered M** *** to please send it back in if he would like** *** was advised that m that if it works for us and not for him, then the agent would need to retest that particular device, in case we had an issue with our new vices from a new manufacture** We are still waiting for M** *** to call backWe also have a brand new device ready to ship out to him that also has been tested and witnessed by ***, the superviso** The last call made after several attempts was June 16, 2016. l We will consider this closed unless we hear back from M** ***. Thank you *** ***
Initial Business Response /* (1000, 5, 2015/08/14) */
Rand McNally's customer support team spoke with the customer prior to customer's filing of his second complaint with your officeDuring that conversation, Rand McNally already made arrangements to have the customer return the device, and
indicated that it would provide a refund
At this time, we are waiting for the device to be returnedUpon receipt, we will issue a refund to the customer which will take approximately four to six weeks to process
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
*** ***
Senior Contracts Administrator
This letter is in response to the above referenced case Rand McNally has very clear guidelines in place concerning its mail-in-rebate redemption processThe rebate form states, in part, as follows: “Enclose a completed version of this form (one form per device), the UPC bar code from
the packaging, and your original receipt or a copy of the receipt for the purchase of your new *** *** LM or *** *** with the date and purchase price circled, from a participating truck stop retailer(The barcode will need to be cut out from the box.) Rand McNally will not accept ***™ receipts.” Rand McNally has contacted its fulfillment center and has confirmed that the customer’s envelope was not damaged during mailing, and that it did not include the UPC bar code. Accordingly, since the customer’s submission was not in conformance with the requirements of the mail-in-rebate program, the customer’s request was denied Rand McNally would be happy to fulfill the customer’s request upon receipt of the UPC bar code (located on the packaging). In addition, the customer should provide the serial number of the device (located on the device) so Rand McNally can confirm that the device was registered under the customer’s name. The customer may mail a copy of this response with the requested information to the following address: Rand McNally *** *** $Offer *** *** *** *** *** ** *** We hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either *** or *** ***
First, let me clear up what is being insinuatedI DID purchase the GPS about months agoI purchased at a flea market BRAND NEW! The lady who sold it to me stated that she had a fleet of trucks and she used all but of the GPS's that she purchasedHow was I suppose to know that they were approximately 5yrs old? I don't appreciate him stating it as if I had lied about when I had purchased itI did not have a problem reading off the serial numberSo, please do not direct it as if I liedBecause I DID NOT LIE ABOUT WHEN I PURCHASED IT! Second, I received a call on 1/18/from *** ** the SupervisorThe initial conversation, I felt went okay as he wanted me to get a 8GB micro sd card (sandisk) and call back to allow him to assist meIn our conversation, I told had spoken to *** and he shadowed my computer but couldn't get it to do the updateIn this conversation, I also disclosed that *** stated because he couldn't solve the issue, I would have to send it to Skokie, IL for software issue and if that wasn't the problem, it would then have to be sent to KY for hardware issueI told him (Enrique) that if I told him he had to be without his computer as a technician that would affect his job, right? He agreedI told him that without the GPS I would be loosing a lot of moneyI asked if I send it in and purchase another one, would they give me some kind of creditHe stated they would be unable toI took down the address to send it the deviceIn the conversation with ***, he was furious that the technician did not suggest me to get the sd cardI told him, no he had not suggested it because if he would have, I would have gotten it before I left to go back on the roadI even told him he could listen to the callIn this conversation, *** was very upset and stated he wanted to fire someone because of thisI told him, it was not that serious and I didn't want anyone to loose their job because of that and we would get it taken care ofI told him I would give him a call when I return in town with the sd cardHe sent me a email with the information to my email so that I would know what exactly to get. Approximately, about 10minslater *** called me back and was irritated and aggressive with me stating that he listened to the conversation and that I did not disclose to him that *** never was able to get the device connectedI told him that being that I mentioned software and hardware issue that I would assume he would know that something else was going onHe started being belligerent with me and started getting loud with me, saying no you will not do that, you will not do thatAs if I was questioning his expertiseI told him that I am driving and I have my life and those around me on this road lives to concentrate onHe continued to be rude and arrogant, I told him that he need to bring his voice down or we would have continue this conversation another timeHe rudely said, "He was going to control this conversation." I told him he was not going to control the conversation and I would end itI hung up the phone. I DO NOT want *** *** (Technical Support Engineer Supervisor) to ever contact me againI need someone else to help resolve this issue. Thank you.
I am rejecting this response because:
Sincerely,
*** ***
Rand McNally does offer lifetime map updates for our devices through our dock. The unit - *** - that Mr*** has is a slightly older model and does not enough capacity to download updated maps. Our supervisor of Technical Support spoke with Mr*** and offered to ship
him free of charge a new TND740. He accepted our offer of a new unit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:supervisor Tina from RandMcnally Richmond tel.?+(*** *** *** ***
has been calling me for resolutionI jave attended there every call and responded to voicemailsThey have agreed to refund me full amount as soon as I send them the device backThey also have send me a *** label for shipmentI have received no calls, emails from any technical department of RandMcnally
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
After our technician gained access into the computer and deemed the device was corrupted, customer was offered a courtesy repair 1/16/18. The device is about years old and is not covered under warranty even though the customer stated she purchased the unit three months ago. We
are sending the customer a label to send her device in for a free repair
We have contacted Mr*** and the parties have agreed that Rand McNally will provide Mr*** with a replacement device in an effort to resolve the issues he is having with his current device. Rand McNally is presently testing the replacement device and will ship the unit to Mr*** this
week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12728326, and find that this resolution is satisfactory to me
Sincerely,
Terry ***
One of Rand McNally's representatives spoke to Mr*** regarding his concerns with the deviceMr*** was advised that Rand McNally would be releasing a software update for the device in the next couple of weeks, and Mr*** agreed to keep his device and wait for the update. We believe
that Mr*** was satisfied with this resolution
Initial Business Response /* (1000, 5, 2015/08/25) */
This letter is in response to the above referenced complaint
We understand the customer's concerns and apologize for any inconveniences he has incurredIn an effort to resolve this matter, Rand McNally reached out to the customer to offer
a refund for the GPS device, and is presently waiting to hear back from them
It should be noted that all of Rand McNally's navigation devices come with the following warning that needs to be accepted by the customer each time the customer turns on the device:
"You assume full risk and responsibility for using this productTraffic and safety laws, road conditions, and street signs always take priority over instructions from the navigation systemUse this product only where it is safe and legal to do soYou must read the warnings and disclaimers included in the product materials before using the productPress ACCEPT to indicate you have read and accept the terms and conditions of use."
In addition, Rand McNally's End User License Agreement includes the following language:
"Pay attention to road conditions and street signs, and obey all traffic and safety lawsTraffic laws and current traffic conditions must always be observed and take precedence over the instructions issued by the TND product navigation systemThe User should be aware of situations where current traffic conditions and the instructions from the navigation system may be in conflictSome states prohibit the use of windshield mounts and may otherwise restrict the usage of navigation and other electronic devices in the vehicleIt is the User's responsibility to ensure compliance with laws and regulationsThe use of the navigation system does not relieve the User of his/her responsibilitiesThe User is ultimately responsible for the vehicle under his/her control and should be aware of the surroundings at all times."
Should the customer accept the refund, we will issue a Return Material Authorization ("RMA") so the customer can return the device to us with his sales receiptThe refund check will be issued in approximately four to six weeks after receipt of the customer's device and receipt
We hope the above information satisfactorily resolves this matter
Very truly yours,
***
Senior Contract Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called Rand McNally on 9/at 9:am and was put on hold for minutes and then was advised that***was not availableCalled back on 9/at 7:am and was on hold for another minutes before we were transferred to*** He indicated he was the supervisor for tech supportHe stated there is a disclaimer that the company is not responsible for any discrepancyI tried to explain to him that I spoke to the head of the public works department of *** who stated the sign has been in place or yearsWe asked why this was not on the system and he kept referring back to he disclaimerHe also gave the analogy that if an individual buys a pair of gym shoes and they have a guarantee that you will not break your ankle, that if an individual breaks his or her ankle while wearing them, the company cannot be held liable because of the so called disclaimerWhen he was asked would this come under advertising, he did not respondHe just kept referring back to the disclaimerHe also stated when asked about a new unit, he would have to find out how much the current unit is at the present timeThis would be equivalent as buying a new car and trading it inYou would not get the full value of itWhen asked how long it would take to get the refund on the unit, he said it would be 4-weeksIn the meantime, we would have to take money out of our pocket which is not available due to the fact we are still trying to catch up from the day suspensionWhen asked how much we would be getting back on the old unit, he stated he would call me back at 3pm that day (9/3)It is now 9/at 8:am, and true Rand McNally fashion, we are sill waiting for that callI checked my caller id from yesterday morning until now, and there are no calls from Rand McNally or*** This is an indicator of the poor service and quality of the products they sell and the lack of standing behind their products
Final Business Response /* (4000, 9, 2015/09/14) */
Rand McNally contacted the customer on the same day (Sept14, 2015) it learned of their additional concerns
Rand McNally tried to assure the customer that it wants to provide a full refund of the purchase price of the device plus tax (in exchange for the unit), and that we were checking our records to determine the sales price of the device when the customer purchased it in During that conversation, the customer requested that Rand McNally send them a new device instead; however, Rand McNally advised the customer that it felt it would be in both parties' best interests if Rand McNally provided the refund to the customer
Rand McNally contacted the customer again on September and confirmed that it wanted to provide a refund, and the customer indicated that she would speak to her spouse and get back to usWe are still waiting to hear back
Please be assured that Rand McNally is trying to resolve this matterIf you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
***
Senior Contracts Administrator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I do NOT receive my rebate in days (and given the number of online accounts of Rand-McNally doing this to others, I'll believe it when I see it), I will be re-filing this complaint Sincerely, [redacted] ***
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group Our Director of Field Support was going to contact Mr [redacted] and give the steps he will need to follow Thanks
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, On today's date, I sent the Customer a letter to advise him of the status of this matter I hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either [redacted] @randmcnally.com or (XXX) XXX-XXXX Very truly yours, [redacted] Senior Contracts Administrator
A customer service representative spoke with Mr [redacted] conducted a remote session with him and updated his deviceThe rep explained to Mr [redacted] how to update the device and explained that the software should be updated regularly for best performanceMr [redacted] seemed very pleased with the assistance that was provided to him and we believe this matter is resolved
I have been a Rand McNally customer over 5 years now own two TND GPS ever sense Rand McNally started selling the ELD to trucking companies Rand McNally don't care that there TND customers that purchased there products in beginning work anymore I have sent them emails of issues I have been having in return I get a ticket number I call stay on hold for hours finally get to talk to customer support this is what they said we are working on that we have known this for some time now when we find a update for it we will email you well its been over 2 months now times are wrong brightness don't work and before there last update everything worked perfect. SO don't waste your money oh I have to rate with a star to submit a review my review rating is really 0
Tony Jones
Regarding the B.B.Bcomplaint with M** ***, the agent reached out to him again last week to try to rectify his issueHe personally tested his replacement deviceThis device was brand new and connected to all WIFI channels in this building, and the agents personal hotspot on my phone
Agent offered M** *** to please send it back in if he would like** *** was advised that m that if it works for us and not for him, then the agent would need to retest that particular device, in case we had an issue with our new vices from a new manufacture** We are still waiting for M** *** to call backWe also have a brand new device ready to ship out to him that also has been tested and witnessed by ***, the superviso** The last call made after several attempts was June 16, 2016. l We will consider this closed unless we hear back from M** ***. Thank you *** ***
Initial Business Response /* (1000, 5, 2015/08/14) */
Rand McNally's customer support team spoke with the customer prior to customer's filing of his second complaint with your officeDuring that conversation, Rand McNally already made arrangements to have the customer return the device, and
indicated that it would provide a refund
At this time, we are waiting for the device to be returnedUpon receipt, we will issue a refund to the customer which will take approximately four to six weeks to process
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
*** ***
Senior Contracts Administrator
Our Supervisor reached out to Mr *** on 04/05/and left him a message. We are waiting to hear back from him.Thanks,
This letter is in response to the above referenced case Rand McNally has very clear guidelines in place concerning its mail-in-rebate redemption processThe rebate form states, in part, as follows: “Enclose a completed version of this form (one form per device), the UPC bar code from
the packaging, and your original receipt or a copy of the receipt for the purchase of your new *** *** LM or *** *** with the date and purchase price circled, from a participating truck stop retailer(The barcode will need to be cut out from the box.) Rand McNally will not accept ***™ receipts.” Rand McNally has contacted its fulfillment center and has confirmed that the customer’s envelope was not damaged during mailing, and that it did not include the UPC bar code. Accordingly, since the customer’s submission was not in conformance with the requirements of the mail-in-rebate program, the customer’s request was denied Rand McNally would be happy to fulfill the customer’s request upon receipt of the UPC bar code (located on the packaging). In addition, the customer should provide the serial number of the device (located on the device) so Rand McNally can confirm that the device was registered under the customer’s name. The customer may mail a copy of this response with the requested information to the following address: Rand McNally *** *** $Offer *** *** *** *** *** ** *** We hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either *** or *** ***
We have unable to contact Parmvir Singh Sidhu for resolution. Our Technical Services group has left multiple messages with no return call.Thanks,
First, let me clear up what is being insinuatedI DID purchase the GPS about months agoI purchased at a flea market BRAND NEW! The lady who sold it to me stated that she had a fleet of trucks and she used all but of the GPS's that she purchasedHow was I suppose to know that they were approximately 5yrs old? I don't appreciate him stating it as if I had lied about when I had purchased itI did not have a problem reading off the serial numberSo, please do not direct it as if I liedBecause I DID NOT LIE ABOUT WHEN I PURCHASED IT! Second, I received a call on 1/18/from *** ** the SupervisorThe initial conversation, I felt went okay as he wanted me to get a 8GB micro sd card (sandisk) and call back to allow him to assist meIn our conversation, I told had spoken to *** and he shadowed my computer but couldn't get it to do the updateIn this conversation, I also disclosed that *** stated because he couldn't solve the issue, I would have to send it to Skokie, IL for software issue and if that wasn't the problem, it would then have to be sent to KY for hardware issueI told him (Enrique) that if I told him he had to be without his computer as a technician that would affect his job, right? He agreedI told him that without the GPS I would be loosing a lot of moneyI asked if I send it in and purchase another one, would they give me some kind of creditHe stated they would be unable toI took down the address to send it the deviceIn the conversation with ***, he was furious that the technician did not suggest me to get the sd cardI told him, no he had not suggested it because if he would have, I would have gotten it before I left to go back on the roadI even told him he could listen to the callIn this conversation, *** was very upset and stated he wanted to fire someone because of thisI told him, it was not that serious and I didn't want anyone to loose their job because of that and we would get it taken care ofI told him I would give him a call when I return in town with the sd cardHe sent me a email with the information to my email so that I would know what exactly to get. Approximately, about 10minslater *** called me back and was irritated and aggressive with me stating that he listened to the conversation and that I did not disclose to him that *** never was able to get the device connectedI told him that being that I mentioned software and hardware issue that I would assume he would know that something else was going onHe started being belligerent with me and started getting loud with me, saying no you will not do that, you will not do thatAs if I was questioning his expertiseI told him that I am driving and I have my life and those around me on this road lives to concentrate onHe continued to be rude and arrogant, I told him that he need to bring his voice down or we would have continue this conversation another timeHe rudely said, "He was going to control this conversation." I told him he was not going to control the conversation and I would end itI hung up the phone. I DO NOT want *** *** (Technical Support Engineer Supervisor) to ever contact me againI need someone else to help resolve this issue. Thank you.
I am rejecting this response because:
Sincerely,
*** ***
Rand McNally does offer lifetime map updates for our devices through our dock. The unit - *** - that Mr*** has is a slightly older model and does not enough capacity to download updated maps. Our supervisor of Technical Support spoke with Mr*** and offered to ship
him free of charge a new TND740. He accepted our offer of a new unit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:supervisor Tina from RandMcnally Richmond tel.?+(*** *** *** ***
has been calling me for resolutionI jave attended there every call and responded to voicemailsThey have agreed to refund me full amount as soon as I send them the device backThey also have send me a *** label for shipmentI have received no calls, emails from any technical department of RandMcnally
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
After our technician gained access into the computer and deemed the device was corrupted, customer was offered a courtesy repair 1/16/18. The device is about years old and is not covered under warranty even though the customer stated she purchased the unit three months ago. We
are sending the customer a label to send her device in for a free repair
We have contacted Mr*** and the parties have agreed that Rand McNally will provide Mr*** with a replacement device in an effort to resolve the issues he is having with his current device. Rand McNally is presently testing the replacement device and will ship the unit to Mr*** this
week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12728326, and find that this resolution is satisfactory to me
Sincerely,
Terry ***
One of Rand McNally's representatives spoke to Mr*** regarding his concerns with the deviceMr*** was advised that Rand McNally would be releasing a software update for the device in the next couple of weeks, and Mr*** agreed to keep his device and wait for the update. We believe
that Mr*** was satisfied with this resolution
Initial Business Response /* (1000, 5, 2015/08/25) */
This letter is in response to the above referenced complaint
We understand the customer's concerns and apologize for any inconveniences he has incurredIn an effort to resolve this matter, Rand McNally reached out to the customer to offer
a refund for the GPS device, and is presently waiting to hear back from them
It should be noted that all of Rand McNally's navigation devices come with the following warning that needs to be accepted by the customer each time the customer turns on the device:
"You assume full risk and responsibility for using this productTraffic and safety laws, road conditions, and street signs always take priority over instructions from the navigation systemUse this product only where it is safe and legal to do soYou must read the warnings and disclaimers included in the product materials before using the productPress ACCEPT to indicate you have read and accept the terms and conditions of use."
In addition, Rand McNally's End User License Agreement includes the following language:
"Pay attention to road conditions and street signs, and obey all traffic and safety lawsTraffic laws and current traffic conditions must always be observed and take precedence over the instructions issued by the TND product navigation systemThe User should be aware of situations where current traffic conditions and the instructions from the navigation system may be in conflictSome states prohibit the use of windshield mounts and may otherwise restrict the usage of navigation and other electronic devices in the vehicleIt is the User's responsibility to ensure compliance with laws and regulationsThe use of the navigation system does not relieve the User of his/her responsibilitiesThe User is ultimately responsible for the vehicle under his/her control and should be aware of the surroundings at all times."
Should the customer accept the refund, we will issue a Return Material Authorization ("RMA") so the customer can return the device to us with his sales receiptThe refund check will be issued in approximately four to six weeks after receipt of the customer's device and receipt
We hope the above information satisfactorily resolves this matter
Very truly yours,
***
Senior Contract Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called Rand McNally on 9/at 9:am and was put on hold for minutes and then was advised that***was not availableCalled back on 9/at 7:am and was on hold for another minutes before we were transferred to*** He indicated he was the supervisor for tech supportHe stated there is a disclaimer that the company is not responsible for any discrepancyI tried to explain to him that I spoke to the head of the public works department of *** who stated the sign has been in place or yearsWe asked why this was not on the system and he kept referring back to he disclaimerHe also gave the analogy that if an individual buys a pair of gym shoes and they have a guarantee that you will not break your ankle, that if an individual breaks his or her ankle while wearing them, the company cannot be held liable because of the so called disclaimerWhen he was asked would this come under advertising, he did not respondHe just kept referring back to the disclaimerHe also stated when asked about a new unit, he would have to find out how much the current unit is at the present timeThis would be equivalent as buying a new car and trading it inYou would not get the full value of itWhen asked how long it would take to get the refund on the unit, he said it would be 4-weeksIn the meantime, we would have to take money out of our pocket which is not available due to the fact we are still trying to catch up from the day suspensionWhen asked how much we would be getting back on the old unit, he stated he would call me back at 3pm that day (9/3)It is now 9/at 8:am, and true Rand McNally fashion, we are sill waiting for that callI checked my caller id from yesterday morning until now, and there are no calls from Rand McNally or*** This is an indicator of the poor service and quality of the products they sell and the lack of standing behind their products
Final Business Response /* (4000, 9, 2015/09/14) */
Rand McNally contacted the customer on the same day (Sept14, 2015) it learned of their additional concerns
Rand McNally tried to assure the customer that it wants to provide a full refund of the purchase price of the device plus tax (in exchange for the unit), and that we were checking our records to determine the sales price of the device when the customer purchased it in During that conversation, the customer requested that Rand McNally send them a new device instead; however, Rand McNally advised the customer that it felt it would be in both parties' best interests if Rand McNally provided the refund to the customer
Rand McNally contacted the customer again on September and confirmed that it wanted to provide a refund, and the customer indicated that she would speak to her spouse and get back to usWe are still waiting to hear back
Please be assured that Rand McNally is trying to resolve this matterIf you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
***
Senior Contracts Administrator