Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I do NOT receive my rebate in days (and given the number of online accounts of Rand-McNally doing this to others, I'll believe it when I see it), I will be re-filing this complaint Sincerely, [redacted] ***
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group Our Director of Field Support was going to contact Mr [redacted] and give the steps he will need to follow Thanks
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, On today's date, I sent the Customer a letter to advise him of the status of this matter I hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either [redacted] @randmcnally.com or (XXX) XXX-XXXX Very truly yours, [redacted] Senior Contracts Administrator
A customer service representative spoke with Mr [redacted] conducted a remote session with him and updated his deviceThe rep explained to Mr [redacted] how to update the device and explained that the software should be updated regularly for best performanceMr [redacted] seemed very pleased with the assistance that was provided to him and we believe this matter is resolved
I have been a Rand McNally customer over 5 years now own two TND GPS ever sense Rand McNally started selling the ELD to trucking companies Rand McNally don't care that there TND customers that purchased there products in beginning work anymore I have sent them emails of issues I have been having in return I get a ticket number I call stay on hold for hours finally get to talk to customer support this is what they said we are working on that we have known this for some time now when we find a update for it we will email you well its been over 2 months now times are wrong brightness don't work and before there last update everything worked perfect. SO don't waste your money oh I have to rate with a star to submit a review my review rating is really 0
Tony Jones
Initial Business Response /* (1000, 5, 2015/08/14) */
Rand McNally's customer support team spoke with the customer prior to customer's filing of his second complaint with your officeDuring that conversation, Rand McNally already made arrangements to have the customer return the device, and
indicated that it would provide a refund
At this time, we are waiting for the device to be returnedUpon receipt, we will issue a refund to the customer which will take approximately four to six weeks to process
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
*** ***
Senior Contracts Administrator
Regarding the B.B.Bcomplaint with M** ***, the agent reached out to him again last week to try to rectify his issueHe personally tested his replacement deviceThis device was brand new and connected to all WIFI channels in this building, and the agents personal hotspot on my phone
Agent offered M** *** to please send it back in if he would like** *** was advised that m that if it works for us and not for him, then the agent would need to retest that particular device, in case we had an issue with our new vices from a new manufacture** We are still waiting for M** *** to call backWe also have a brand new device ready to ship out to him that also has been tested and witnessed by ***, the superviso** The last call made after several attempts was June 16, 2016. l We will consider this closed unless we hear back from M** ***. Thank you *** ***
This letter is in response to the above referenced case Rand McNally has very clear guidelines in place concerning its mail-in-rebate redemption processThe rebate form states, in part, as follows: “Enclose a completed version of this form (one form per device), the UPC bar code from
the packaging, and your original receipt or a copy of the receipt for the purchase of your new *** *** LM or *** *** with the date and purchase price circled, from a participating truck stop retailer(The barcode will need to be cut out from the box.) Rand McNally will not accept ***™ receipts.” Rand McNally has contacted its fulfillment center and has confirmed that the customer’s envelope was not damaged during mailing, and that it did not include the UPC bar code. Accordingly, since the customer’s submission was not in conformance with the requirements of the mail-in-rebate program, the customer’s request was denied Rand McNally would be happy to fulfill the customer’s request upon receipt of the UPC bar code (located on the packaging). In addition, the customer should provide the serial number of the device (located on the device) so Rand McNally can confirm that the device was registered under the customer’s name. The customer may mail a copy of this response with the requested information to the following address: Rand McNally *** *** $Offer *** *** *** *** *** ** *** We hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either *** or *** ***
First, let me clear up what is being insinuatedI DID purchase the GPS about months agoI purchased at a flea market BRAND NEW! The lady who sold it to me stated that she had a fleet of trucks and she used all but of the GPS's that she purchasedHow was I suppose to know that they were approximately 5yrs old? I don't appreciate him stating it as if I had lied about when I had purchased itI did not have a problem reading off the serial numberSo, please do not direct it as if I liedBecause I DID NOT LIE ABOUT WHEN I PURCHASED IT! Second, I received a call on 1/18/from *** ** the SupervisorThe initial conversation, I felt went okay as he wanted me to get a 8GB micro sd card (sandisk) and call back to allow him to assist meIn our conversation, I told had spoken to *** and he shadowed my computer but couldn't get it to do the updateIn this conversation, I also disclosed that *** stated because he couldn't solve the issue, I would have to send it to Skokie, IL for software issue and if that wasn't the problem, it would then have to be sent to KY for hardware issueI told him (Enrique) that if I told him he had to be without his computer as a technician that would affect his job, right? He agreedI told him that without the GPS I would be loosing a lot of moneyI asked if I send it in and purchase another one, would they give me some kind of creditHe stated they would be unable toI took down the address to send it the deviceIn the conversation with ***, he was furious that the technician did not suggest me to get the sd cardI told him, no he had not suggested it because if he would have, I would have gotten it before I left to go back on the roadI even told him he could listen to the callIn this conversation, *** was very upset and stated he wanted to fire someone because of thisI told him, it was not that serious and I didn't want anyone to loose their job because of that and we would get it taken care ofI told him I would give him a call when I return in town with the sd cardHe sent me a email with the information to my email so that I would know what exactly to get. Approximately, about 10minslater *** called me back and was irritated and aggressive with me stating that he listened to the conversation and that I did not disclose to him that *** never was able to get the device connectedI told him that being that I mentioned software and hardware issue that I would assume he would know that something else was going onHe started being belligerent with me and started getting loud with me, saying no you will not do that, you will not do thatAs if I was questioning his expertiseI told him that I am driving and I have my life and those around me on this road lives to concentrate onHe continued to be rude and arrogant, I told him that he need to bring his voice down or we would have continue this conversation another timeHe rudely said, "He was going to control this conversation." I told him he was not going to control the conversation and I would end itI hung up the phone. I DO NOT want *** *** (Technical Support Engineer Supervisor) to ever contact me againI need someone else to help resolve this issue. Thank you.
I am rejecting this response because:
Sincerely,
*** ***
Rand McNally does offer lifetime map updates for our devices through our dock. The unit - *** - that Mr*** has is a slightly older model and does not enough capacity to download updated maps. Our supervisor of Technical Support spoke with Mr*** and offered to ship
him free of charge a new TND740. He accepted our offer of a new unit
Complaint: ***
I am rejecting this response because:supervisor Tina from RandMcnally Richmond tel.?+(*** *** *** ***
has been calling me for resolutionI jave attended there every call and responded to voicemailsThey have agreed to refund me full amount as soon as I send them the device backThey also have send me a *** label for shipmentI have received no calls, emails from any technical department of RandMcnally
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
We have contacted Mr*** and the parties have agreed that Rand McNally will provide Mr*** with a replacement device in an effort to resolve the issues he is having with his current device. Rand McNally is presently testing the replacement device and will ship the unit to Mr*** this
week
After our technician gained access into the computer and deemed the device was corrupted, customer was offered a courtesy repair 1/16/18. The device is about years old and is not covered under warranty even though the customer stated she purchased the unit three months ago. We
are sending the customer a label to send her device in for a free repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12728326, and find that this resolution is satisfactory to me
Sincerely,
Terry ***
One of Rand McNally's representatives spoke to Mr*** regarding his concerns with the deviceMr*** was advised that Rand McNally would be releasing a software update for the device in the next couple of weeks, and Mr*** agreed to keep his device and wait for the update. We believe
that Mr*** was satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that it would take to weeks to receive my refund.
Sincerely,
Phillip ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I do NOT receive my rebate in days (and given the number of online accounts of Rand-McNally doing this to others, I'll believe it when I see it), I will be re-filing this complaint Sincerely, [redacted] ***
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group Our Director of Field Support was going to contact Mr [redacted] and give the steps he will need to follow Thanks
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, On today's date, I sent the Customer a letter to advise him of the status of this matter I hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either [redacted] @randmcnally.com or (XXX) XXX-XXXX Very truly yours, [redacted] Senior Contracts Administrator
A customer service representative spoke with Mr [redacted] conducted a remote session with him and updated his deviceThe rep explained to Mr [redacted] how to update the device and explained that the software should be updated regularly for best performanceMr [redacted] seemed very pleased with the assistance that was provided to him and we believe this matter is resolved
I have been a Rand McNally customer over 5 years now own two TND GPS ever sense Rand McNally started selling the ELD to trucking companies Rand McNally don't care that there TND customers that purchased there products in beginning work anymore I have sent them emails of issues I have been having in return I get a ticket number I call stay on hold for hours finally get to talk to customer support this is what they said we are working on that we have known this for some time now when we find a update for it we will email you well its been over 2 months now times are wrong brightness don't work and before there last update everything worked perfect. SO don't waste your money oh I have to rate with a star to submit a review my review rating is really 0
Tony Jones
Initial Business Response /* (1000, 5, 2015/08/14) */
Rand McNally's customer support team spoke with the customer prior to customer's filing of his second complaint with your officeDuring that conversation, Rand McNally already made arrangements to have the customer return the device, and
indicated that it would provide a refund
At this time, we are waiting for the device to be returnedUpon receipt, we will issue a refund to the customer which will take approximately four to six weeks to process
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXX
Very truly yours,
*** ***
Senior Contracts Administrator
Regarding the B.B.Bcomplaint with M** ***, the agent reached out to him again last week to try to rectify his issueHe personally tested his replacement deviceThis device was brand new and connected to all WIFI channels in this building, and the agents personal hotspot on my phone
Agent offered M** *** to please send it back in if he would like** *** was advised that m that if it works for us and not for him, then the agent would need to retest that particular device, in case we had an issue with our new vices from a new manufacture** We are still waiting for M** *** to call backWe also have a brand new device ready to ship out to him that also has been tested and witnessed by ***, the superviso** The last call made after several attempts was June 16, 2016. l We will consider this closed unless we hear back from M** ***. Thank you *** ***
Our Supervisor reached out to Mr *** on 04/05/and left him a message. We are waiting to hear back from him.Thanks,
This letter is in response to the above referenced case Rand McNally has very clear guidelines in place concerning its mail-in-rebate redemption processThe rebate form states, in part, as follows: “Enclose a completed version of this form (one form per device), the UPC bar code from
the packaging, and your original receipt or a copy of the receipt for the purchase of your new *** *** LM or *** *** with the date and purchase price circled, from a participating truck stop retailer(The barcode will need to be cut out from the box.) Rand McNally will not accept ***™ receipts.” Rand McNally has contacted its fulfillment center and has confirmed that the customer’s envelope was not damaged during mailing, and that it did not include the UPC bar code. Accordingly, since the customer’s submission was not in conformance with the requirements of the mail-in-rebate program, the customer’s request was denied Rand McNally would be happy to fulfill the customer’s request upon receipt of the UPC bar code (located on the packaging). In addition, the customer should provide the serial number of the device (located on the device) so Rand McNally can confirm that the device was registered under the customer’s name. The customer may mail a copy of this response with the requested information to the following address: Rand McNally *** *** $Offer *** *** *** *** *** ** *** We hope the above information satisfactorily resolves this matter If you should have any questions or need additional information, please feel free to contact me at either *** or *** ***
We have unable to contact Parmvir Singh Sidhu for resolution. Our Technical Services group has left multiple messages with no return call.Thanks,
First, let me clear up what is being insinuatedI DID purchase the GPS about months agoI purchased at a flea market BRAND NEW! The lady who sold it to me stated that she had a fleet of trucks and she used all but of the GPS's that she purchasedHow was I suppose to know that they were approximately 5yrs old? I don't appreciate him stating it as if I had lied about when I had purchased itI did not have a problem reading off the serial numberSo, please do not direct it as if I liedBecause I DID NOT LIE ABOUT WHEN I PURCHASED IT! Second, I received a call on 1/18/from *** ** the SupervisorThe initial conversation, I felt went okay as he wanted me to get a 8GB micro sd card (sandisk) and call back to allow him to assist meIn our conversation, I told had spoken to *** and he shadowed my computer but couldn't get it to do the updateIn this conversation, I also disclosed that *** stated because he couldn't solve the issue, I would have to send it to Skokie, IL for software issue and if that wasn't the problem, it would then have to be sent to KY for hardware issueI told him (Enrique) that if I told him he had to be without his computer as a technician that would affect his job, right? He agreedI told him that without the GPS I would be loosing a lot of moneyI asked if I send it in and purchase another one, would they give me some kind of creditHe stated they would be unable toI took down the address to send it the deviceIn the conversation with ***, he was furious that the technician did not suggest me to get the sd cardI told him, no he had not suggested it because if he would have, I would have gotten it before I left to go back on the roadI even told him he could listen to the callIn this conversation, *** was very upset and stated he wanted to fire someone because of thisI told him, it was not that serious and I didn't want anyone to loose their job because of that and we would get it taken care ofI told him I would give him a call when I return in town with the sd cardHe sent me a email with the information to my email so that I would know what exactly to get. Approximately, about 10minslater *** called me back and was irritated and aggressive with me stating that he listened to the conversation and that I did not disclose to him that *** never was able to get the device connectedI told him that being that I mentioned software and hardware issue that I would assume he would know that something else was going onHe started being belligerent with me and started getting loud with me, saying no you will not do that, you will not do thatAs if I was questioning his expertiseI told him that I am driving and I have my life and those around me on this road lives to concentrate onHe continued to be rude and arrogant, I told him that he need to bring his voice down or we would have continue this conversation another timeHe rudely said, "He was going to control this conversation." I told him he was not going to control the conversation and I would end itI hung up the phone. I DO NOT want *** *** (Technical Support Engineer Supervisor) to ever contact me againI need someone else to help resolve this issue. Thank you.
I am rejecting this response because:
Sincerely,
*** ***
Rand McNally does offer lifetime map updates for our devices through our dock. The unit - *** - that Mr*** has is a slightly older model and does not enough capacity to download updated maps. Our supervisor of Technical Support spoke with Mr*** and offered to ship
him free of charge a new TND740. He accepted our offer of a new unit
Complaint: ***
I am rejecting this response because:supervisor Tina from RandMcnally Richmond tel.?+(*** *** *** ***
has been calling me for resolutionI jave attended there every call and responded to voicemailsThey have agreed to refund me full amount as soon as I send them the device backThey also have send me a *** label for shipmentI have received no calls, emails from any technical department of RandMcnally
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
We have contacted Mr*** and the parties have agreed that Rand McNally will provide Mr*** with a replacement device in an effort to resolve the issues he is having with his current device. Rand McNally is presently testing the replacement device and will ship the unit to Mr*** this
week
After our technician gained access into the computer and deemed the device was corrupted, customer was offered a courtesy repair 1/16/18. The device is about years old and is not covered under warranty even though the customer stated she purchased the unit three months ago. We
are sending the customer a label to send her device in for a free repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12728326, and find that this resolution is satisfactory to me
Sincerely,
Terry ***
One of Rand McNally's representatives spoke to Mr*** regarding his concerns with the deviceMr*** was advised that Rand McNally would be releasing a software update for the device in the next couple of weeks, and Mr*** agreed to keep his device and wait for the update. We believe
that Mr*** was satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that it would take to weeks to receive my refund.
Sincerely,
Phillip ***