Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that it would take to weeks to receive my refund.
Sincerely,
Phillip ***
Mr*** original unit was returned to him on May 10, 2017. Tracking info -- *** ***.Please let me know if you need additional information.Sincerely,*** ***
Our Supervisor spoke with Mr***. Mr*** indicated he wants a functioning unit and not the refund. Our Supervisor and Mr*** have a conference call scheduled for Friday 03/09/regarding the final resolution
Complaint: ***
I am rejecting this response because: I sent all of the packages that
contains all of the equipment from the original GPS and the replacement GPS I included a note with the RMA # and original receipt staple to it The *** tracking *** have a deliver date of 08-31- They should know this as they sent me the return shipping label
Sincerely,
*** ***
In response to *** *** complaint concerning his TNDTablet, we offered to issue Mr*** a refund upon his return of the device and the receipt evidencing the purchaseMr*** was sent a label to return the device along with a copy of the receiptAs of 07/18/17, we have not
received the device and receiptOnce received, we will process his refund
Initial Business Response /* (1000, 5, 2015/06/11) */
This letter is in response to the above referenced case
Rand McNally has made multiple attempts to contact the customer but unfortunately, we have been unsuccessful to dateTherefore, we sent a letter to the customer requesting that he
contact us in an effort to resolve this matter
If we do not hear back from the customer in response to our letter, could the Revdex.com assist us in our efforts in contacting the customer?
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXXPlease be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer
Very truly yours,
*** ***
Senior Contracts Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone number was just changed two days ago so if you have tried multiple times in the past two days then I could see why since today and yesterday you did not get ahold of meMy new number is (XXXX) XXX-XXXX
Final Business Response /* (4000, 9, 2015/06/17) */
Rand McNally spoke with the customer on June 16, and offered to send him a new TNDnavigation unit as a replacement to the existing unitThe customer agreed to accept the new unit which is being processed for shipment at this time
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXXPlease be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer
Very truly yours,
*** ***
Senior Contracts Administrator
A Rand McNally representative spoke with the customer, explained the company's warranty policy, and provided customer with a return label so that the product could be sent back to be inspected. Customer was also advised that if the device could not be repaired, she would receive a replacement...
free of charge.Also, concerning Ms. [redacted] comment that she paid $1000 for the device, to clarify, Rand McNally's TND 80 product generally sells for $499 in retail outlets, although it's possible with special offers, the price could be less. Therefore, if Ms. Bradford paid $1000 for the device, it could not have been purchased from an approved dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I shipped the TND 80 on 7/18/17 using the provided return UPS shipping label and now I'm waiting for a full refund to be credited to me
Sincerely,
[redacted]
According to our records, Mr. [redacted] purchased a 730 from us in March 2017. Our support team worked with Mr. [redacted] to correct the connector problem. Unfortunately, the problem was not solved. Regarding Mr. [redacted]’s recent communication with your office, our Technical Support...
Supervisor contacted him on June 7, 2017 and advised him that Rand McNally would refund him the purchase price. Mr. [redacted] was satisfied with the outcome.
We apologize for the late response. We just received complaint for the first time this week.Please let us look into this, and we will have a response early next week. Thank you [redacted]Sr. Contract Specialist
Complaint: [redacted]
I am rejecting this response because: Until I hear from the "Supervisor" with detailed information and a guarantee that I will finally get the refund I can't except their answer because I was promised this months ago.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: They have no resolved the original issues. They device is still not in compliance as promised. It is not...
certified as promised by them. I requested a full refund of the purchase price and they refuse to issue one. The only thing they resolved was the service plan but the device itself is still rendered useless. They lead me on false pretenses that it would be certified and in compliance and it isn't. I would like them to do what is right and issue the refund. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. We will send them the following Rand McNally TND 760 units: [redacted]. We will need a letter from Rand McNally stating that all 3 of our remaining contracts are terminated, and that we owe Rand McNally nothing.
Sincerely,
[redacted]
Rand McNally's customer service team worked with Mr. [redacted] in an effort to resolve his product issues. Whereas Rand McNally was unable to resolve these issues to Mr[redacted] satisfaction, the company has agreed to provide Mr. [redacted] a full refund for the Rand McNally products he...
purchased.Customer appeared satisfied with this result.
Initial Business Response /* (1000, 5, 2015/06/26) */
Rand McNally spoke with the customer on June 23, 2015 and offered to send him a new RVND7730 as a replacement to the existing unit. The customer agreed to accept the new unit which has been processed for shipment.
We hope the above...
information satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted] or [redacted] Please be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer.
Very truly yours,
Monica [redacted]
Senior Contracts Administrator
Initial Business Response /* (1000, 5, 2015/10/09) */
Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, 2015. On today's date, I sent the Customer a letter to advise him of the status of this matter.
I hope the above information...
satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted]@randmcnally.com or (XXX) XXX-XXXX.
Very truly yours,
[redacted]
Senior Contracts Administrator
Initial Business Response /* (1000, 5, 2015/09/03) */
This letter is in response to the above referenced case.
Rand McNally spoke with the customer on September 2, 2015, and explained that the reason he was put on hold for some time was because we were experiencing some technical problems with...
our phone system on the date he tried to call. We offered our apologies for any inconvenience that caused.
In addition, we discussed the issues the customer was experiencing with his device and determined that the problems were power related. We agreed to send the customer new power cords and a slice charging port, which are being processed for shipment at this time.
We hope the above information satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted]@randmcnally.com or (XXX) XXX-XXXX. Please be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer.
Very truly yours,
[redacted]
Senior Contracts Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business contacted me 2 Sept. I was advised they had trouble with their phones the day I called. I wonder. I called numerous times a day for approximately 2 weeks. I also emailed. No response. I was advised I will be sent new charging devices to solve the problem. I have reservations that it will. I was given a phone number to call if I experience any more problems. It is a [redacted] in the right direction if the phone number is good. At this point, I have not received the replacement parts but feel confident they are coming. Thank you for your intervention.
Final Consumer Response /* (2000, 8, 2015/09/09) */
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group. Our Director of Field Support was going to contact Mr. [redacted] and give the steps he will need to follow. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that it would take to weeks to receive my refund.
Sincerely,
Phillip ***
Mr*** original unit was returned to him on May 10, 2017. Tracking info -- *** ***.Please let me know if you need additional information.Sincerely,*** ***
*** ***, our supervisor in Richmond will contact *** to resolve the issue. She should hear from *** in the next day or so
Our Supervisor spoke with Mr***. Mr*** indicated he wants a functioning unit and not the refund. Our Supervisor and Mr*** have a conference call scheduled for Friday 03/09/regarding the final resolution
Complaint: ***
I am rejecting this response because: I sent all of the packages that
contains all of the equipment from the original GPS and the replacement GPS I included a note with the RMA # and original receipt staple to it The *** tracking *** have a deliver date of 08-31- They should know this as they sent me the return shipping label
Sincerely,
*** ***
In response to *** *** complaint concerning his TNDTablet, we offered to issue Mr*** a refund upon his return of the device and the receipt evidencing the purchaseMr*** was sent a label to return the device along with a copy of the receiptAs of 07/18/17, we have not
received the device and receiptOnce received, we will process his refund
The case has been resolved A refund was issued
Initial Business Response /* (1000, 5, 2015/06/11) */
This letter is in response to the above referenced case
Rand McNally has made multiple attempts to contact the customer but unfortunately, we have been unsuccessful to dateTherefore, we sent a letter to the customer requesting that he
contact us in an effort to resolve this matter
If we do not hear back from the customer in response to our letter, could the Revdex.com assist us in our efforts in contacting the customer?
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXXPlease be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer
Very truly yours,
*** ***
Senior Contracts Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone number was just changed two days ago so if you have tried multiple times in the past two days then I could see why since today and yesterday you did not get ahold of meMy new number is (XXXX) XXX-XXXX
Final Business Response /* (4000, 9, 2015/06/17) */
Rand McNally spoke with the customer on June 16, and offered to send him a new TNDnavigation unit as a replacement to the existing unitThe customer agreed to accept the new unit which is being processed for shipment at this time
We hope the above information satisfactorily resolves this matter
If you should have any questions or need additional information, please feel free to contact me at either ***@randmcnally.com or (XXX) XXX-XXXXPlease be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer
Very truly yours,
*** ***
Senior Contracts Administrator
A Rand McNally representative spoke with the customer, explained the company's warranty policy, and provided customer with a return label so that the product could be sent back to be inspected. Customer was also advised that if the device could not be repaired, she would receive a replacement...
free of charge.Also, concerning Ms. [redacted] comment that she paid $1000 for the device, to clarify, Rand McNally's TND 80 product generally sells for $499 in retail outlets, although it's possible with special offers, the price could be less. Therefore, if Ms. Bradford paid $1000 for the device, it could not have been purchased from an approved dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I shipped the TND 80 on 7/18/17 using the provided return UPS shipping label and now I'm waiting for a full refund to be credited to me
Sincerely,
[redacted]
According to our records, Mr. [redacted] purchased a 730 from us in March 2017. Our support team worked with Mr. [redacted] to correct the connector problem. Unfortunately, the problem was not solved. Regarding Mr. [redacted]’s recent communication with your office, our Technical Support...
Supervisor contacted him on June 7, 2017 and advised him that Rand McNally would refund him the purchase price. Mr. [redacted] was satisfied with the outcome.
We apologize for the late response. We just received complaint for the first time this week.Please let us look into this, and we will have a response early next week. Thank you [redacted]Sr. Contract Specialist
Complaint: [redacted]
I am rejecting this response because: Until I hear from the "Supervisor" with detailed information and a guarantee that I will finally get the refund I can't except their answer because I was promised this months ago.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: They have no resolved the original issues. They device is still not in compliance as promised. It is not...
certified as promised by them. I requested a full refund of the purchase price and they refuse to issue one. The only thing they resolved was the service plan but the device itself is still rendered useless. They lead me on false pretenses that it would be certified and in compliance and it isn't. I would like them to do what is right and issue the refund. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. We will send them the following Rand McNally TND 760 units: [redacted]. We will need a letter from Rand McNally stating that all 3 of our remaining contracts are terminated, and that we owe Rand McNally nothing.
Sincerely,
[redacted]
Rand McNally's customer service team worked with Mr. [redacted] in an effort to resolve his product issues. Whereas Rand McNally was unable to resolve these issues to Mr[redacted] satisfaction, the company has agreed to provide Mr. [redacted] a full refund for the Rand McNally products he...
purchased.Customer appeared satisfied with this result.
Initial Business Response /* (1000, 5, 2015/06/26) */
Rand McNally spoke with the customer on June 23, 2015 and offered to send him a new RVND7730 as a replacement to the existing unit. The customer agreed to accept the new unit which has been processed for shipment.
We hope the above...
information satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted] or [redacted] Please be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer.
Very truly yours,
Monica [redacted]
Senior Contracts Administrator
Initial Business Response /* (1000, 5, 2015/10/09) */
Please be advised that Rand McNally will be issuing the Customer's refund check on Thursday, October 15, 2015. On today's date, I sent the Customer a letter to advise him of the status of this matter.
I hope the above information...
satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted]@randmcnally.com or (XXX) XXX-XXXX.
Very truly yours,
[redacted]
Senior Contracts Administrator
Initial Business Response /* (1000, 5, 2015/09/03) */
This letter is in response to the above referenced case.
Rand McNally spoke with the customer on September 2, 2015, and explained that the reason he was put on hold for some time was because we were experiencing some technical problems with...
our phone system on the date he tried to call. We offered our apologies for any inconvenience that caused.
In addition, we discussed the issues the customer was experiencing with his device and determined that the problems were power related. We agreed to send the customer new power cords and a slice charging port, which are being processed for shipment at this time.
We hope the above information satisfactorily resolves this matter.
If you should have any questions or need additional information, please feel free to contact me at either [redacted]@randmcnally.com or (XXX) XXX-XXXX. Please be assured that we will keep you apprised of the status of this matter while we attempt to contact this customer.
Very truly yours,
[redacted]
Senior Contracts Administrator
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business contacted me 2 Sept. I was advised they had trouble with their phones the day I called. I wonder. I called numerous times a day for approximately 2 weeks. I also emailed. No response. I was advised I will be sent new charging devices to solve the problem. I have reservations that it will. I was given a phone number to call if I experience any more problems. It is a [redacted] in the right direction if the phone number is good. At this point, I have not received the replacement parts but feel confident they are coming. Thank you for your intervention.
Final Consumer Response /* (2000, 8, 2015/09/09) */
It was determined that the issue can be fixed with the latest firmware fix from our Tech Support group. Our Director of Field Support was going to contact Mr. [redacted] and give the steps he will need to follow. Thanks.