Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Richard Barnhart I did agree to there offer of a replacement,on June 6 2017 .I did talk with Mr. [redacted].I also talked with Him on June 13th an asked if item had been processed.Till now June 20 2017 I have not received replacement Item promised.
To try to simplify matters, I will respond to each of complainant's...
issues as set forth in her last communication, numbered to correspond with her communication:1.Rand McNally will reimburse complainant for the cost of shipping the 5 units back to Rand McNally. We will provide complainant with a shipping label to return the units via UPS Worldwide.2.The serial numbers for the five units to be returned are as follows: [redacted]3. The return address will be provided with the RMA, and that address is: Rand McNally, Attn: TND 760 Returns - Lower Level, [redacted]4.Upon receipt of the 5 units in good condition, Rand McNally will cancel the agreement with Premium Best Transport (complainant's company), as well as all amounts due from Premium Best Transport under the agreement. Rand McNally has now responded to each of complainant's points raised in her last communication to the Revdex.com, and since we have agreed or responded to all of complainant's issues, we trust that this matter can be resolved and that matter closed. We look forward to receiving the Bureau's confirmation that complainant has agreed to these terms, and we will immediately send to her the return information and shipping label.
Complaint: [redacted]
I am rejecting this response because: The equipment is still in my procession, due to not receiving a return authorization & no refund received. Please provide documentation to validate response, i.e. tracking number & how refund was issued.
Sincerely,
[redacted]
Our Technical Support Group reached Mr. [redacted] and we will be issuing a refund for his device. We are waiting for Mr. [redacted] to send in his device and receipt so we can start the process.
Customer was contacted by our Technical Support Supervisor and is no longer interested in activating their device.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Richard Barnhart I did agree to there offer of a replacement,on June 6 2017 .I did talk with Mr. [redacted].I also talked with Him on June 13th an asked if item had been processed.Till now June 20 2017 I have not received replacement Item promised.
To try to simplify matters, I will respond to each of complainant's...
issues as set forth in her last communication, numbered to correspond with her communication:1.Rand McNally will reimburse complainant for the cost of shipping the 5 units back to Rand McNally. We will provide complainant with a shipping label to return the units via UPS Worldwide.2.The serial numbers for the five units to be returned are as follows: [redacted]3. The return address will be provided with the RMA, and that address is: Rand McNally, Attn: TND 760 Returns - Lower Level, [redacted]4.Upon receipt of the 5 units in good condition, Rand McNally will cancel the agreement with Premium Best Transport (complainant's company), as well as all amounts due from Premium Best Transport under the agreement. Rand McNally has now responded to each of complainant's points raised in her last communication to the Revdex.com, and since we have agreed or responded to all of complainant's issues, we trust that this matter can be resolved and that matter closed. We look forward to receiving the Bureau's confirmation that complainant has agreed to these terms, and we will immediately send to her the return information and shipping label.
Complaint: [redacted]
I am rejecting this response because: The equipment is still in my procession, due to not receiving a return authorization & no refund received. Please provide documentation to validate response, i.e. tracking number & how refund was issued.
Sincerely,
[redacted]
Our Technical Support Group reached Mr. [redacted] and we will be issuing a refund for his device. We are waiting for Mr. [redacted] to send in his device and receipt so we can start the process.