Rapid Tone Reviews (71)
Rapid Tone Rating
Address: 11551 E. 45th Avenue, Unit C, Denver, Colorado, United States, 80239
Phone: |
Show more...
|
Web: |
rapid-tone-diet.com
|
E-mails: |
Sign in to see
|
Add contact information for Rapid Tone
Add new contacts
ADVERTISEMENT
I placed an order through Facebook leading me to the *** diet pills to get a bottle and only pay shipping. I received the following confirmation: Please note: This is a one-time purchase only. You are NOT enrolled in a membership or subscription. There will be no further charges beyond this purchase. The charge will appear on you bank statement as: *** - FREE 1 Bottle ($59.94 after rebate) You Saved: $59.00 Sales Tax: (0.00$) $0.00 Total: $0.00. Need assistance? Get in touch! Please contact us directly by email *** if you have any questions or concerns about our products.
In checking my November credit card statement, this is what I see:
Nov 15 Nov 16 newimproved *** (this one would be legitimate as it was for the shipping only for the 1 bottle.
Nov 29 Nov 30 newimproved *** (I did not authorize)
And my December statement which isn't itemized yet as these are just posted online:
December 29 NEWIMPROVED $150.20 (I did not authorize)
What is even more disappointing is that I send an email to the *** and they tell me that there is no such order number (Order Number: ***)in their records for me and that all they have is an order from back in July for me, which I can admit was for a different product and everything was returned with the RMA and I was refunded. And you will also notice that it doesn't show *** as my emailed receipt showed but it shows newimproved ***. Just another indication of something shady.
Dear ***, Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We sincerely regret that Ms. experience with us resulted in an issue of a formal complaint through your offices. Ms. was refunded on September 28, 2018, and no other charges or activity has been made on her account since. We confirm that a full refund was processed on the call with her on September 28, 2018, for her order of *** with Order ID as noted in our records (Refund Transaction ID: ***). We would like to inform *** that we are not responsible for her recent charges with the descriptor ‘NEWIMPROVED ***’ or product called Ketofit. To clarify, Ms. complaint should be addressed to a different business at the number as we are not affiliated with this company. We hope her concerns are resolved quickly with this business and wish *** the best.We always strive to go the extra mile and ensure our customers have a positive experience. We remain available should you or *** have any further questions. Yours Truly,Customer Care DepartmentRapid Tone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ***, and find that this resolution is satisfactory to me.
Sincerely
They have a return for full purchase price. I returned within the time frame (after they first lied that I was outside of the return time frame). Stated need 10 to 14 days to research the return they had already had 30 days to do this. This was in November.
Now it is December 30, 2018. First they told me they never received it that they only know it arrived to Denver and don't know where it is. Looked it up on Fedex, called back with the delivery date and time and the person that signed for it and the delivery date.
Same night:
Called back with the information and now they say of course it was delivered, we just don't know where it is and are waiting for returns to verify they have it. They have had it since 10/17/2018.
Same night:
Person says let me call returns and verify it is returned. Puts me on hold and then hangs up while I am on hold.
I called back, same night, on hold now, off hold, being told the same thing I was told back in November - see above. Same story.
Dear Mr.,We are very sorry to hear Mr. was not satisfied with his purchase of Rapid Tone. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.Unfortunately, we were not yet able to match Mr.’s returned bottles to his account at our fulfillment center and our returns department had not processed a refund on his account. The delay occurs when the return instructions are not followed as provided in the RMA email sent to Mr.. Rest assured, we confirm that a full refund has now been processed back to his card on January 1, 2019 (Transaction ID: ***). Please note that it may take up to 5 business days for the refund to be posted back into his account.We apologize to Mr. for the delay and any inconvenience this may have caused. We always strive to go the extra mile and ensure our customers have a positive experience. We remain available should you or Mr. have any further questions.Yours Truly,Customer Care DepartmentRapid Tone
I have most of this product leftover it's a scam it does not work I did not lose 1 lb in a month or more out of three bottles I got two whole bottles on opens and three-quarters of another bottle and I'm trying to get my money back and I cannot get ahold of these people obviously it is a scam and I want to report
Dear Mr.,We are very sorry to hear Ms. was not satisfied with her purchase of Rapid Tone. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.
We encourage all our customers to try Rapid Tone combined with a healthy diet and exercise for more than 30 days for optimal results. However, as individual results vary, we provide a 60 days money-back guarantee on all orders to allow adequate time and consistency to see the positive effects of using our product.
In reviewing Ms.’s records, we see that she had contacted us on July 4, 2018, to follow-up on her shipment and we have not been contacted by her since. We sincerely regret that Ms.’s experience with us resulted in an issue of a formal complaint through your offices. Had Ms. contacted us again at any time, we would have gladly addressed her concerns.
We confirm that a full refund has been processed to Ms. on December 19, 2018 (Refund Transaction ID:***). Please note that it may take up to 5 business days for the refund to be posted back to her account.
We always strive to go the extra mile and ensure our customers have a positive experience. We remain available should you or Ms. have any further questions.Yours Truly,Customer Care DepartmentRapid Tone
Complaint: ***
I am rejecting this response because:
Have not received refund. I have a new card with different number. And again I have no way to get in contact with this company. Old number is out of service and I looked I numerous sites trying to Google a phone number for them and all I seem to find is 9 digit phone numbers which are not working numbers I've tried everything and I can't get ahold of these people if you can get me a phone number for them I would appreciate that
Sincerely,
Dawn
Dear Mr.,We have contacted Ms. directly on January 4, 2019, and have confirmed with her over the phone that she has received her refund. Again, we would like to express our sincere apologies for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction.We remain available should you or Ms. have any further questions.Yours Truly,Customer Care DepartmentRapid Tone
There is a 90 day money back guarantee and I sent back my unused bottles of Rapid Tone getting the RMA # and that it should be fully refunded within 14 days. That was on October 25th and now it is December 13th - where is my refund?!
Dear Mr.,We are very sorry to hear Ms. was not satisfied with her purchase of Rapid Tone and that she had not received a refund on her return. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.Unfortunately, we were unable to locate Ms.’s returned package at our fulfillment center and our returns department had not processed a refund on her account. However, had Ms. contacted our Customer Care department at any time, we would have gladly honored the guarantee. Rest assured, we confirm that a full refund has been now been processed back on her card on December 17, 2018 (Transaction ID: ***). Please note that it may take up to 5 business days for the refund to be posted back into her account.We always strive to go the extra mile and ensure our customers have a positive experience and hope that we have been able to resolve this matter to Ms.’s satisfaction.We remain available should you or Ms. have any further questions.Yours Truly,Customer Care DepartmentRapid Tone
On 9/10/18, I properly mailed back my unused bottles of Rapid Tone with the RMA number I was given over the phone. My tracking shows the returned package was received. It is now almost 3months weeks later and a refund has not been received. The company guarentees money back if not satisfied.
Hi Ms.,
We are very sorry to hear you were not satisfied with your purchase of Rapid Tone and that you had not received your refund on your return. Customer service and satisfaction are extremely important to us and we strive to provide the highest level of customer care, service and support.
Typically, our fulfillment center processes the refund once your order has been returned. Unfortunately, we were unable to locate your returned package and a refund had not been processed by this department. We truly apologize for the delay and inconvenience. As confirmed today by our Customer Care department, a full refund has been processed on December 6, 2018, for $99.99 and on July 4, 2018, for $30.00 (Transaction ID: ***). Please allow up to 5 business days for your funds to be posted back to your account.
We always strive to go the extra mile and ensure our customers have a positive experience. Again we would like to express our sincere apologies for the experience you had with us.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We remain available should you have any questions.
Yours truly,
Customer Care Department
Rapid Tone
I purchased a bottle of the Rapid Tone back on July 8th. The product did not work for me so I emailed about receiving a refund. They have a money back guarantee and I was well within the 60 day limit. After several email correspondences, I was instructed to send the unsued product back with an RMA# on the package along with a tracking number...all of which I did. According to the tracking number, the packing was delivered on Sept. 13, 2018 @9:17a.m. That has been over 2 months ago I have still not received my refund!
Dear Mr.,We are very sorry to hear Ms. was not satisfied with her purchase of Rapid Tone and that she had not received a refund on her return. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.As outlined in our RMA process and confirmation email to Ms., we require a return tracking number as it acts as proof of the returned package, as well as authorization for our Customer Care team to process her refund. The tracking number Ms. had provided was unfortunately invalid. Our Customer Care team was not successful in receiving a correct tracking number from Ms. and her refund was not processed. Rest assured, we confirm that a full refund has been now been processed back on your card on November 20, 2018 (Transaction ID: ***).We always strive to go the extra mile and ensure our customers have a positive experience. Again we would like to express our sincere apologies to Ms. for the experience she had with us.We remain available should you or Ms. have any further questions.Yours truly,Customer Care DepartmentRapid Tone
This product did not work. First I ordered one supply and you sent me 5 bottles and charged my credit card $199.00. Then after using for few weeks, and saw no results contact your company to request an RMA. On 9.4.18 I sent the 5 bottles back enclosing the RMA. I sent them back first class mail in the original package they came in. They were sent back first class – I have NO TRACKING #. I have called your customer service department three times (October 4th, October 19th, and today October 13th). I get the same response. We need your tracking number. That’s ridiculous! If I send the package back to the address you provide me on the RMA there is NO reason why you should not have received the package.
We are now 2 months later with zero dollars credited back to me. VERY DISAPPOINTING. No Results, No Refund. Definitely not a company one can trust.
I will never recommend this company or product to anyone.
Hi Ms.,
We are very sorry to hear you were not satisfied with your purchase of Rapid Tone and that you had not received your refund on your return. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.
As outlined in our RMA process and confirmation email, we do require a tracking number when return shipments are sent as it acts as proof of the returned product and authorization for our Customer Care team to process the refund. Alternatively, our fulfillment center refunds once your order has been returned. Unfortunately, we were unable to locate your returned package at our fulfillment center, and believe this may be a result of human error while receiving and processing your shipment. Rest assured, we confirm that a full refund has been now been processed back on your card on November 13, 2018 (Transaction ID: ***). Please allow up to 5 business days for your funds to be posted back to your account.
We always strive to go the extra mile, and ensure our customers have a positive experience. Again we would like to express our sincere apologies for the experience you had with us. For the inconvenience, we have sent you a reward voucher for total value of up to $100 to your email.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We remain available should you have any questions.
Yours truly,
Customer Care Department
Rapid Tone
Fake advertising. Was never on shark tank. Scam to rob people of money by putting trust in the shark tank name. Can't leave a review on Amazon where purchased. Reviews turned off. Don't buy into this scan. Don't believe the fake advertising. As far as I could research there has been no weight loss pills featured on shark tank. Shame on them fake advertising. Just a warning other companies use the same "shark tank " sponsored products. Research the product for yourself. Look up episodes of shark tank for yourself. Don't get scammed by fake advertising.
Mr.,
We regret to inform you that Rapid Tone is currently not offered on Amazon from our company. We are not the Amazon merchant nor do we advocate purchases made through this outlet. Unfortunately, given the nature of the online retail business, we are susceptible to product imitations, including any related advertising.
We truly appreciate your feedback and we will investigate this matter further. We strive to create a positive experience and encourage all prospective shoppers to purchase through us directly.
Please do not hesitate to reach out to us if we can be of any assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone
On 9/13/18, I properly mailed back my unused bottles of Rapid Tone with the RMA number I was given over the phone. My tracking shows the returned package was received in Denver on 9/20/18. It is now 6 weeks later and a refund has not been received. The company guarentees money back if not satisfied.
Dear Mr., Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns. We would like to first and foremost, apologize to Ms. for the experience she has had with us. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We confirm that a Return Merchandise Authorization was issued to Ms. on September 6, 2018, with instructions for returning her bottles to receive a refund under our money-back guarantee. Unfortunately, we were unable to locate her returned package at our fulfillment center, and believe this may be a result of human error while receiving and processing her shipment. However, had Ms. contacted our Customer Care department since then, we would have gladly honored the guarantee. We confirm that a full refund has now been processed for Ms. on November 8, 2018 (Refund Transaction ID: *** and ***). Please note that it may take up to 5 business days for the refund to be posted back into her account.We always strive to go the extra mile and ensure our customers have a positive experience. As customer satisfaction is extremely important to us, in addition to issuing a full refund, we have sent Ms. a reward voucher for the total value of up to $100 to apologize for the inconvenience. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. While I appreciate that the company indicates "human error" is responsible for the reason I did not receive the refund as promised, I trust that efforts are underway to fix internal operations as it appears that there are many others out there according to the negative reviews that haven't received their refund either. Secondly, the company is generous in providing a $100 certificate to be used in the future; however, I returned their product. It is unlikely I will be redeeming.
Sincerely
This diet pill I bought was supposed to have been approved on Shark Tank and I should have lost some weight in a month. I called to complain that not one pound came off and they sent me two more bottles to try and give them a second chance. I did not lose 1 lb.
I WANT My Money Back! $69.00
Dear Mr., Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. In reviewing Ms.’s records, we confirm she contacted us on August 23, 2018. As individual results vary, our Customer Care team provided two complimentary bottles when she was not satisfied with the results of her one bottle purchase. We have not been contacted by Ms. since that date. Had she contacted our Customer Care team directly, we would have honoured our money-back guarantee and provided Ms. with a full refund. We sincerely regret that Ms.’s experience with us resulted in an issue of a formal complaint through your offices. We confirm that a full refund has been processed to Ms. on November 7, 2018 (Refund Transaction ID: ***). Please note that it may take up to 5 business days for the refund to be posted back to her account.We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I placed my original order on September 28 2018, for a 5 bottle purchase of rapid tone diet supplement. When I did not receive my product I contacted the company. After talking with them I contacted the shipper as well as customs to find my package, with no luck I contacted the company back. They reshipped the order at no extra cost with a complimentary other 3 bottles of a different product for my problems. Once again nothing has arrived and they informed me to contact customs and shipper again about inquires. I contacted them again with no luck. Have requested them to reimburse my money due to the fact I have never received any product from them and they told me no that’s to bad, they don’t have their product so I don’t get my money back. I have not received any product and had my money stolen. I can’t afford to have $270 stolen and nothing in return. Thank you for your time.
Dear Mr., Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We confirm that Ms.’s re-shipped order had arrived at her destination country on October 30, 2018. In the event that the package does not arrive at the destination address, we await for the order to be returned to us or 14 days of the latest tracking status before processing a refund; unfortunately, neither of those criteria have been met at the time of this response. We sincerely regret that Ms.’s experience with us resulted in an issue of a formal complaint through your offices. We confirm that a full refund was processed for Ms. on November 6, 2018 (Refund Transaction ID: ***, and ***). Please note that it may take up to 5 business days for the refund to be posted back to her account.We will be reviewing Ms.’s interactions with us to ensure our Customer Care team adhered to our company policies and procedures. We always strive to go the extra mile and ensure our customers have a positive experience. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered diet pills and there was a 100 percent guarantee, I sent the bottles back per their exact request. They said it would be three weeks. after 5 weeks I called again, they said it would be 7 days, I called after seven days they said 2 more days. Well 4 days later no credit to my account was placed. My last phone call was on 10/16/18, I sent the item back sept 11, 18. and they received it on the 14th per tracking number.
my account number is ***. paid 149
Dear Mr. Chouinard, Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We sincerely regret that Ms.’s experience with us resulted in an issue of a formal complaint through your offices. However, Ms.’s concern was resolved on October 22, 2018, prior to the complaint being submitted October 25, 2018. We confirm that a full refund was processed on the call with Ms. on October 22, 2018, as noted in our records (Refund Transaction ID: ***). We will be reviewing Ms.’s interactions with us to ensure our Customer Care team adhered to our company policies and procedures. We always strive to go the extra mile and ensure our customers have a positive experience. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I did finally receive the refund sadly after multiple phone calls. I know they said it was resolved before I made a complaint however that was not the case. The practices of this company are very deceitful. When I first ordered the pills I was over charged by 50$ and the they said I would have to send in for a refund, I had to argue to get that resolved, as for their guarantee, it took almost 2 months and at least 5 phone calls to get my money back. poor practices!!!
Sincerely
This product does not work. I took it for over 3 months and gained weight. I emailed the company asking for a full refund. They said I had to return all the bottles I was sent. I purchased 5 bottles and used 3 of them. I was not told I had to keep the empty bottles in case I wanted a refill. They also expect me to pay for the return shipping with tracking. They product is a scam and they should be paying for the return shipping as part of their full money back guarantee.
Hi Ms.,
We are very sorry to hear that you were not satisfied with the results of your order of Rapid Tone and truly regret your experience with our Customer Care team. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.
As addressed to you previously, we encourage all our customers to try Rapid Tone combined with a healthy diet and exercise. However, as individual results do vary, we had offered to you an extension on our money-back guarantee to 120 days to allow adequate time and consistency to see the positive effects of using our product. We understand that you were not satisfied with the results so you are entitled to a full refund as you are still within the 120 days coverage.
With regards to your refund, we would like to express our sincere apologies for not assuring you that you will receive the full refund upon returning the bottles. As per company policy, we do not provide a return shipping label. That said, we would like to confirm that your order has been processed for a full refund of $149.00 on October 18, 2018, in addition to the the previous refunded amount of $50.00 on August 21, 2018 (Transaction ID: ***). Please allow up to 5 business days for the refund to be posted onto your account.
We always strive to go the extra mile, and ensure our customers have a positive experience. Again we would like to express our sincere apologies for the experience you had with us. As an apology, we have sent you a reward voucher for a total value of up to $100.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone
Weight
Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns. We would like to first and foremost, apologize to Ms. for the experience she has had with us. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We would like to confirm that prior to receiving Ms. complaint from your office, Ms. had indeed contacted us regarding her order. On July 17, 2018, our Customer Care team provided further clarification regarding the pricing of our offer and provided a $50 refund and as well as an extension of our money back guarantee to 90 days from the date of order receipt to which Ms. agreed (extending her money back guarantee to September 15, 2018). We regret that when Ms. contacted us for the second time on September 30, 2018, as per company policy, our Customer Care representative did not refund Ms. as her money back guarantee had expired on September 15, 2018. We truly sympathize with Ms. situation and we confirm that as an apology for her experience, we have issued a refund for the balance on October 2, 2018 (Refund Transaction ID: ***). Please note that depending on the processing delays of her bank, it may take up to 5 business days for the credit to be posted to her account.We always strive to go the extra mile and ensure our customers have a positive experience and hope that this has been resolved to Ms. satisfaction. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
I am disappointed as I fully returned this product after I was told by my dr and family that due to the medication I am on and with my medical history that I just couldn’t risk it. I sent directly back to where it came from and have a tracking number to verify delivery to warehouse. I find it very odd that my receipt didn’t have the exact amount I paid which was $200+ and I did not open the bottles and the bottles aren’t damaged either. I put my invoice and even included my phone number if there was a problem. This was 8/3 and still no refund and no call. My order # is ***-
Hi Ms.,
We are very sorry to hear that you were unable to try your order of Rapid Tone and truly regret that your refund was not processed upon returning the product. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support.
In reviewing your account, we unfortunately, do not see any records that you had contacted us to assist you with your order. As per our return policy, we generate a return merchandise authorization number (RMA) which is associated with your order to accurately process the returned bottles, then apply the refund into your account. Unfortunately, no RMA was created and for this reason, we regret that you did not received the refund on your purchase upon returning the bottles back to us.
We confirm that your order has now been processed for a full refund on September 19, 2018 (Transaction ID: ***). Please allow up to 5 business days for your funds to be posted back into your account.
We always strive to go the extra mile, and ensure our customers have a positive experience. Again we would like to express our sincere apologies for the experience you had with us. For the inconvenience, we have sent you a reward voucher for total value of up to $100.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone
Thank you very much for such a quick response. I actually do have a suggestion and that is that the invoice that comes in the package only states Rapid Tone. That was the reason I didn't call. I must say that you have been very prompt in getting back to me. And for that you are A#1!! You have made my day!
The product comes with a 60-day money back guarantee. I took the product as directed. Walked more increased water consumption ate much better. Gained more. Returned product. emailed several times for full refund, company responded with more suggestions and asked for tracking numbers. They gave me a hard time about the refund. While I was waiting for the refund since 8/23 I realized I closed my bank account on 9/12. I located my tracking # and called them for the 7time. They refused to refund my $ to my new bank or send me a check . I am out $199 . The customer service rep has today refused to refund any money !!!!
Dear Mr., Thank you for forwarding Ms.’ complaint and for providing us with the opportunity to address her concerns. We would like to first and foremost, apologize to Ms. for the experience she has had with us. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We would like to confirm that prior to receiving Ms.’ complaint from your office, Ms. had indeed contacted us regarding her returned product and refund. As she mentioned in her note, Ms. had cancelled her account with her bank, and the card which we had on record when the purchase was made, was no longer active. As mentioned on the call with Ms. on September 17, 2018, a full refund has been processed by our Customer Care team back to the card on file (Refund Transaction ID: *** and ***). As per our company policy, we did not change or update the credit card associated with her account before processing the refund. The financial institution responsible for handling the original charge should provide the funds back to Ms. in the form of a cheque. If in the event that Ms. does not receive her full refund through her previous financial institution in the following weeks, we will be happy to issue a cheque. We always strive to go the extra mile and ensure our customers have a positive experience. As customer satisfaction is extremely important to us, in addition to issuing a full refund, we have sent Ms. a reward voucher for the total value of up to $100 to apologize for the inconvenience. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone
I refused delivery of an order. On July 31,2018 the package was tracked out for delivery with the US post office in Denver, Co. However, the company states they haven't received it. I just want my refund of $99.
Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concern and resolve this matter. Customer service and satisfaction is extremely important to us and we would like to apologize to Ms. for any inconvenience that this may have caused. We would like to confirm that Ms. contacted our customer service department on August 29th, 2018 requesting a refund for the product she had ordered. At such time, the return process was explained, and Ms. was informed that her full refund would be issued as soon as the product was received and processed by the fulfillment center. Unfortunately, as per the tracking information [***], the package has still not been received by the fulfillment center and, since July 30, 2018, it is still listed as “Out for delivery” by USPS. Nonetheless, as customer service is extremely important to us and we always strive to ensure that our customers have a positive experience, we have gone ahead and issued the full refund (Refund Transaction ID: ***) and, as an apology for any inconvenience this may have caused, we have sent Ms. a reward voucher for a value of up to $100. We hope that this has been resolved to Ms. satisfaction and remain available should she have any additional questions or require further assistance. Yours truly,Customer Care Department,Rapid Tone
Rapid tone took money out of my account for an order I did not place. Because I had ordered in the past the company took it upon itself to order multiple bottles of their product without my permission or authorization.
Dear Mr.,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support.
We would like to confirm that prior to receiving Ms. complaint from your office, Ms. contacted our customer service department directly on September 6, 2018 at 9:52pm. She had called to cancel an order which she selected to accept in response to an email offer. Unfortunately, Ms. was not aware she had accepted, however, our customer service department cancelled the order as requested on the call and had provided Ms. the 24 hour time frame in which the refund should be posted back into her account (Void Transaction-ID: ***).
We always strive to go the extra mile, and ensure our customers have a positive experience. As customer satisfaction is extremely important to us, in addition to issuing a full refund, we have sent Ms. a reward voucher for total value of up to $100 to apologize for any inconvenience this has caused. We hope that this is resolved to the customer's satisfaction.
We remain available should you or Ms. have any further questions.
Yours truly,
Customer Care Department
Rapid Tone
Tell us why here...
Complaint: ***
I am rejecting this response because: I did not accept an offer or authorize rapid tone to charge my account. This is a shady business practice to auto ship and auto charge when the website clearly states you are not enrolled in auto ship if you make a purchase from their website.
Sincerely
I have religiously taken 2 tabs. daily but I have not lost a single pound on the contrary I have gained am so disappointed. I have bought 6 bottles spent $300.00. Very frustrating.
Dear Ms.,
Thank you for reaching out to us. We are very sorry to hear that you are not satisfied with the results of the product. For best results, we encourage our customers to try the products for at least 30-60 days, in combination with a healthy diet and exercise. However, as individual results may vary, we do offer all of our customers a 60-day money back guarantee.
We have verified our customer service records and it appears that you have not contacted us. Please note that if you would have contacted us, we would have been more than happy to honour our money back guarantee and issue you a full refund.
As customer service and satisfaction is extremely important to us, we have fully refund your account (Refund Transaction IDs: 1c01982a7d1708bc and 1c01982a7d9ed693). Please allow up to 5 business days for these credits to post to your account. In addition, as our apology for your experience and the inconvenience that this may have caused, we would like to offer you to keep the remaining bottles free of charge.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone
Order this product and the price should have been less than $150. They charged my card $200. Then said I would get a $50 rebate. Didn't happen. Took the product for 35 days. Didn't lose weight. Had a headache most of the time. Called them and asked for a refund. They said I just needed to stay on it longer. I finally asked them ifmthey honored their 60 day refund or not. I was told that they would credit my card for $100 and send me a $100 grocery card. This again was a lie. It sent me to a website for coupons. AND, they are goj g to charege a fee to send the coupons. Total scam from beginning to end.
Dear Ms.
Thank you for reaching out to us and for bringing this to our attention. We would like to express our sincere apologies for any confusion, as well as for the inconvenience this may have caused.
We are very sorry to hear that you are not satisfied with the results of the product. For best results, we encourage our customers to try the products for at least 30-60 days, in combination with a healthy diet and exercise, as individual results may vary. We would like to confirm that we offer all of our customers a 60-day money back guarantee and we do absolutely stand by this policy. We even extended the money back guarantee to 90-days. As customer service and satisfaction is extremely important to us, we would like to confirm that we have issued a full refund to your credit card (Refund Transaction ID: 1c0197fb2f1b7dc0 ) (to clairify this would be for the balance of your charge as we had issued you a $100 credit to your credit card on 08/02/2018 (Refund Transaction ID: 1c0197fb2f1b7dc0). Please allow up to 5 business days for these credits to post to your account. As our apology, please feel free to keep the remaining bottles free of charge.
With regards to the $100 Reward Voucher, we would like to clarify that there are no additional fees for you redeem your selected rewards. We will provide you with additional information by email on how to redeem your selected rewards.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone