Rapid Tone

Dear Ms.,
Thank you for reaching out to us and for bringing this to our attention. We would like to express our sincere apologies for any confusion or inconvenience this may have caused. We always strive to go the extra mile for our customers and aim to deliver the best experience possible. We would like to confirm that we have gone ahead and applied a $50 rebate to your account and a refund of this amount has been issued to your original payment method. Please allow up to 5 business days for this credit to post to your account.
We would also like to mention that for best results, we encourage our customers to try the product for at least 30-60 days, in combination with a healthy diet and exercise. As individual results may vary, we offer all of our customers a 60-day money back guarantee and we do absolutely stand by this policy. If, at anytime within 60 days, you are not satisfied with the results, please contact us directly and we will be more than happy to assist you with the return and will provide you with a full refund.
Please do not hesitate to reach out to us directly if we can be of any further assistance. We are always here to help.
Yours truly,
Customer Care Department
Rapid Tone

Dear Mr.,Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We are very sorry to hear that Ms. was not satisfied with the results of the product. For best results, we encourage our customers to try the products for at least 30-60 days, in combination with a healthy diet and exercise. As individual results may vary, we do offer all of our customers a money back guarantee. We would like to confirm that Ms. contacted our customer service department on July 24, 2018 at 8:14 PM, at which time she was given instructions on how to return the products to receive her full refund. We would like to confirm that we have issued a full refund to Ms. credit card (Refund Transaction ID: ***). Depending on the processing delays of her bank, we would like to mention that it may take up to 5 business days for the credit to be posted to her account.In addition to issuing a full refund, as our apology for any inconvenience this may have caused, we offered Ms. a complimentary gift of 3 free bottles, as well as, a reward voucher for her to use. Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone

Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We would like to express our sincere apologies to Ms. for any confusion as well as, for any inconvenience that this may have caused. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support and are disappointed that she did not get the service that she deserved. We would like to confirm that Ms. initially contacted our customer service department on July 12 at 8:20PM, whereby she was offered a $100 discount as well as, a complimentary gift of 2 free bottles. She accepted the offer and the refund was issued, for which she received a confirmation email, and the additional order for the free bottles was placed. Ms. contacted our customer service department again on July 14 at 7:58AM, as she expressed having received the $100 refund but was further inquiring as to why she was charged the full amount. We would like to clarify that Ms. was in fact refunded the $100 on July 12 (Refund Transaction ID: ***) and it would appear that her bank only posted the charge after the refund, thus creating the confusion. We are very sorry for the confusion and that we were not able to properly address the confusion with Ms..As customer satisfaction is of the utmost importance to us, we have issued a full refund to Ms. (Refund Transaction ID: ***). Ms. should allow up to 5 business days for the credit to appear on her credit card statement. In addition to issuing a full refund, we would like to offer that Ms. keep her initial order and have sent her a complimentary gift of 4 extra free bottles, as our apology for her experience. We always strive to go the extra mile, and ensure our customers have a positive experience. We hope that this is resolved to the customer's satisfaction. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone

Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We are very sorry to hear that Ms. was unable to reach one of our customer service representatives. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support and ensure that all customer calls are answered in a timely fashion. We would like to confirm that Ms. contacted our customer service department by email on July 13, 2018 at 2:05PM requesting a refund for both of her orders. Please note that upon receipt of her email, our customer service department issued a full refund to Ms. (Refund Transaction ID: *** and *** ) and sent a confirmation email to her that same day at 3:21PM. Please note that depending on the processing delays of Ms. bank, it can take up to 14 days for the credit to appear on her statement. Please note that for best results, we encourage our customers to try the products for at least 30-60 days. As individual results may vary, we offer all of our customers a 60-day money back guarantee. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone

Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support and are disappointed that she did not get the service that she deserved. We would like to express our sincere apologies to Ms. for the delay in processing her refund, as well as for any inconvenience that this may have caused. Please note we have issued a full refund to her credit card (Refund Transaction ID: ***). Depending on the processing delays of the customer's bank, it can take up to 14 days for the credit to appear on the customer's statement. We would like to mention that the returned product was received at the manufacturer's facility on June 25, 2018 (as per the following USPS Tracking Number: ***). Our standard SLA is to handle all returns within 14-21 business days. The return was being processed, at the time we received this this Revdex.com complaint. Nevertheless, as mentioned above, as customer satisfaction is extremely important to us, we have issued a full refund and, as a token of our appreciation for her patience and as an apology, we have sent Ms. a reward voucher with a value of up to $100. We always strive to go the extra mile, and ensure our customers have a positive experience. We hope that this is resolved to the customer's satisfaction. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone

Dear Ms.,
We would like to express our sincere apologies for any confusion and any inconvenience this may have caused. We strive to make our advertisement as clear as possible as customer service and satisfaction is extremely important to us.
We would like to confirm that the rebate is valid for all orders within 60 days following the purchase and is applied instantly, as such we have gone ahead and applied the rebate of $50 to your purchase. Please note it may take up to 14 days for this credit to accurately appear on your statement. In addition, as a gesture of goodwill, we have added 2 additional complementary bottles of the product to your initial order of 5 bottles. As such, you will be receiving a total of 7 months worth of the product. In addition all our products come with a 60-day money back guarantee.
We remain available should you have any additional questions or require further assistance.
Sincerely,
Customer Support Team

Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. We would like to confirm that prior to receiving Ms. complaint from your office, Ms. contacted our customer service department directly. We are happy to confirm that we were able to address and resolve the matter with her directly. We issued a full refund to her credit card upon her initial request. We would also like to confirm that prior to processing any orders, we implement various fraud prevention mesaures, including IP Address geolocation. Please note that the IP address of where the purchase was made is ***, which matches the location of the delivery address as well as, the address provided in the complaint. In addition, both the delivery address and email address provided respectively match the delivery address and email address provided by Ms. when asked to confirm said information to retrieve her account and address her request. As such, it may have been someone in her household or with access to her credit card that made the purchase. Nevertheless, as customer satisfaction is extremely important to us, we issued the full refund to her account and have allowed her to keep the product free of charge. We remain available should you or Ms. have any further questions. Yours truly,Customer Care DepartmentRapid Tone

Dear Ms.,
We would like to express our sincere apologies for the delay in delivery and any inconvenience this may have caused. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service and support and as such, we were disappointed to hear about the delay in delivery and that you did not get the service that you deserve. We aim to ship all orders placed by customers in a timely manner, unfortunately, sometimes unexpected delays occur.
We would like to confirm that an additional refund of $100 has been applied to your purchase on June 30, 2018. Please note it may take up to 14 days for this credit to accurately appear on your statement. In addition to the additional refund, we have expedited delivery of 2 complementary bottles, as a gesture of goodwill and as an apology for the delay in delivery.
Your orders can be tracked at https://www.parcelmonitor.com/track-it-online. Tracking Number for your initial order: *** (delivered on June 29, 2018). Tracking Number for the 2 complementary bottles: *** (in transit).
We remain available should you have any additional questions or require further assistance.
Sincerely,
Customer Support Team

Dear Mr., Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns. Customer service and satisfaction is extremely important to us and we continuously strive to provide our customers with the highest level of customer service and support. As such, we would like to apologize for any inconvenience that this may have caused Ms. and confirm that we have issued a full refund to her credit card (she should allow up to 14 business days for the refund to accurately reflect on her credit card statement as it depends on the policies of her financial institution). We remain available should you or Ms. have any questions or require any further assistance. Yours truly,Customer Support DepartmentRapid Tone