Rausch, Sturm, Israel, Enerson & Hornik, LLC

They were unwilling to work with me to resolve my problem and I was forced to get a lawyer to represent me in order to get any work done.

Thank you for the opportunity to respond to the Ms. [redacted]’s complaint. Ms. [redacted] says she already resolved the account by making payment arrangements with our office. Our records indicate that the account was resolved and we were already in the process of preparing a dismissal with...

prejudice to be filed with the Court. The motion will be filed with the Court this week. The Court, on its own initiative, set the case for hearing. If Ms. [redacted] has any questions, she can email me at [redacted]. Sincerely, [redacted] A [redacted], Compliance Attorney

Thank you for the opportunity to respond to the customer's continued concern. Attorney [redacted] has attempted to reach the customer. The customer can reach Attorney Junso directly at ###-###-####. Alternatively, in an effort to further facilitate communication, the customer can reach [redacted] Andrea J[redacted] directly at ###-###-####. Thank you again. Andrea J[redacted]

Thank you for the opportunity to respond to the customer's request. We have since contacted the customer and have resolved her concern. Should the customer require any further assistance, the customer can reach Attorney [redacted] directly at ###-###-####. Thank you, [redacted],...

[redacted]

Thank you for the opportunity to respond to the customer’s concern. Generally, our firm does not comment publically regarding pending or past litigation. We apologize for the inconvenience the customer has experienced while trying to reach an attorney at our firm. In the interest of customer...

service, we are providing the customer with Attorney [redacted]’s direct phone number. Attorney [redacted] can be reached at ###-###-####. Sincerely, [redacted], Compliance Attorney

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Thank you for the opportunity to respond to the customer's inquiry. The satisfaction of judgment has been sent to the correct venue.
Thank you,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s inquiry. We are sending Mr. [redacted] an accounting for his file and updated our records to note that he should receive a receipt through the regular mail on a go forward basis. It is our policy that when an individual requests information on...

their account by email, that we validate that information by speaking to the individual by telephone to ensure that the email address is indeed that for the individual whose account we have in our office. If he would like to receive a receipt by email, we can accommodate that request once he calls us at ###-###-#### and we validate his email address.
To the best of our knowledge, our firm has not experienced any technical difficulties with our website that would prevent payments from being processed. In the case of a technical -issue, our firm can be reached via telephone for payment assistance.
Thank you again for the opportunity to response to Mr. [redacted]’s inquiry.
Sincerely,
[redacted], [redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s complaint. I apologize for the inconvenience Ms. [redacted] experienced. A Release of Judgment has been sent to Ms. [redacted] and I have confirmed with her that she received the Release.
Thank you again for the opportunity to...

respond. I anticipate that Ms. [redacted]'s complaint has been resolved due to her receipt of the Release.
Thank you,
[redacted], Compliance

Thank you for the opportunity to respond to the Mr. [redacted] complaint. Mr. [redacted] says he was charged different service fees. Our records indicate that the Court granted a judgment in our favor that included the Court granted Court costs and the garnishment fees that were also Court approved. Our...

office has not added any additional fees that were not granted by the Court. Mr. [redacted] contacted our office on September 25, 2015 after he was served with the summons and set up a settlement agreement at that time that he did not follow through on. If Mr. [redacted] has any questions, he can call us at1 866-456-3744 and ask to speak to Nicholas [redacted] or email him at [redacted] . Sincerely, Steve A [redacted] Compliance Attorney

This so-called lawyers do not even show up to court. they try to call a week before for settlement and and to tape you on the phone because they have NO evidence. They refuse to send production papers when requested as well. Doe not matter. I made sure to file the request for production with the court and I unlike these sharks showed up in court. guess what case DISMISSED! Made me waste my time. And I am contacting Weston legal for a counter suit now.

This agency has sent multiple earning garnishment letters to my employer however I've been exempt every single time because I receive health care benefits through the state of Wisconsin. Two weeks ago I again (for the 7th time within the last 3 months) sent the documents that exempt my wages from being garnished thinking the threats to garnish my wages would stop. I was wrong I received a package from Rausch, Sturm, Israel, Enerson & Hornik stating that they had AGAIN mailed paper work to my employer to garnish my wages. Keep in mind I just sent my exemption papers with all documents necessary & they send these SAME exemption papers again.

On Saturday, July 25 at approximately 3 pm I had papers served to my home from the offices of a Betty [redacted], and Sarah [redacted], attorneys with Raush, Sturm, Israel, Enerson, & Hornik, LLC in Clearwater, Florida. I must say that the tactics these ladies use are to provoke intimidation and fear, and I will voice my displeasure on my court date. It Is sad that in this day and age lawyers are only capable of getting jobs as lousy and unscrupulous debt collectors.

Review: On 04/28/2015 I contacted and made arrangements to pay my incurred debt of what was told to be a combined total of $9,675.40. 04/29/2015 I paid $4,000.00 and agreed to pay a monthly sum of $200.00 to pay $100.00 to 2 accounts with this company and the remaining balance would be $5,690.76. They stated they would send copies of the agreement to me and I could make payments online as well that the existing garnishment would be removed from my payroll account ASAP. They stated that it would take a shorter amount of time in Wyoming to remove the garnishment, up to 7 days to completely go through the court system. After 2 weeks, 05/14/2015, no paperwork sent to me and garnishment continued. Another phone call and request for copies of said agreement, the attorney stated that he would push the court to move along faster. On 06/01/2015, another phone call requesting copies of agreement and receipt of the $4,000.00 paid. Jody ext. 301, stated we owed more than $6,000.00 on one account alone and over $5,000.00 on the other. She told me then that Wyoming takes longer than other states, I argued that she said the opposite last time, asked where the copy of the agreement was and she stated it was sent to my old address after she just asked for my full address. I have left several messages for an attorney, or supervisor to return my call and have yet to hear from them. Every call I have made has been transferred to another person in another state and not one of them can simply give me a balance on these accounts. Yet, they ask the same information each call/transfer. I can hear typing and they are inputting my information, but can't seem to give me back any. Each person argues with me and attempts to transfer me to the abyss. I have upheld my end of the bargain, yet they have yet to give me a total, breakdown of cost or assist in negotiating a lower agreement. I feel this is a scam or predatory, I just want to resolve my debt at a reasonable amount and don't feel I should be continuosly shuffled with NO answer as to where my money is going. As of today I have only seen 1 payment reimbursed as promised and am unable to live my day to day and pay other existing accounts/bills due to these garnishments and increasing amounts. I was lead to believe that my original balance of $9,675.40 was the 2 accounts combined. Now they are saying they don't combine accounts and have yet to return my calls.Desired Settlement: I would like a copy of the original agreement made to this company on 04/29/2015, as well as a breakdown of the charges of the 2 accounts. I would also like a new agreement.

Business

Response:

Thank you for the opportunity to respond to the customer's complaint. We have corresponded with the customer to resolve the customer's concern. In the interest of customer service, the customer can reach us directly at ###-###-#### should the customer require any further information. Thank you again. Andrea J[redacted], Compliance

Consumer

Response:

Review: Last year we received numerous daily harassing robocalls from this business looking for a [redacted] or [redacted]. There is no one by that name here and never has been.

I believe they somehow in their database have one of our three phone numbers for this person they are looking for.

At the time a Tasha S[redacted] there at their company (extension 202) finally helped us out and the calls stopped.

A few weeks ago the robocalls to our business for [redacted] / [redacted] started again.

I have tried to call them numerous times to request that they stop calling our phone numbers and remove this incorrect data from their database.

It is very hard to get a person on the phone, and when I do they immediately cut me off and send me back to their main call line without taking the time to listen to my problem. She did it three times now! This is very frustrating. I just want to politely ask them to fix their database so we stop getting these harassing robocalls and wasting our time.Desired Settlement: I want a human being from that business to call me. I want them to figure out why we are being called, to stop it, and to tell me that it's going to stop.

I would sincerely appreciate that.

Thank you.

Also it would be nice if their automated call system had an option for "You are receiving robocalls from us in error".

Currently there is no function through their web-site or through their call system to easily express these problems, which is probably by design (I imagine debt collectors deal with a lot of angry people all day) but I am trying to make a legitimate and polite request.

Surely they can have a better solution than me having to escalate to a Revdex.com complaint.

Business

Response:

Thank you for the opportunity to respond to the third party's complaint. We apologize for the inconvenience. We have spoken to the third party and have proposed solutions which should resolve his concerns. We have provided the third party with direct contact information should he require any further information or assistance.

Consumer

Response:

It's fine that they are now fixing the problem, I will accept it and am satisfied, but I do wish they had a better mechanism to report this sort of problem (them calling a wrong number) than what I had to go through twice now with this same company (July of 2014 and June of 2015)and an identical problem.

~ Mike Erwin

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have never been notified of anything that was to be taken care of for this debt. This debt is from 2010. My ex husband was supposed to put this on his credit card, but failed to do so. There was a lack in communication on our part, but I have still never ever been notified about this debt and now they have garnished my bank account.Desired Settlement: I want to make right on this debt without the garnishment. I have no problems in making monthly payments. As one can see this is the only debt I carry on myself and don't deserve to have garnishments to my back account without the proper notice

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]'s complaint. A lawsuit was filed on September 20, 2010. Ms. [redacted] was served by substitute service on October 20, 2010. A judgment was entered by the Court against Ms. [redacted] on December 8, 2010. Shortly thereafter, we received a form filled out by Ms. [redacted] on January 7, 2011 indicating that she was exempt from garnishment. We received nothing further from Ms. [redacted] until this complaint. We are willing to work with Ms. [redacted] to resolve this matter as she states in the "desired settlement" section of the complaint. Ms. [redacted] can contact [redacted] at ###-###-#### or by email at [redacted]. If there are any further questions, please let me know. Thank you for your attention to this matter.

Review: I have a payment plan with this debt collector. I requested a letter with information bout how many more payments left I have and they promised me to mail me a letter with that information but I never got the leeter. I called them yesterday night and the guy Ibtalked to told me they were busy and call them back 1/2 hour later which I did and when I gave him my file number and requested to talk to somebody he hang up on me. After a few more calls I finally talked to somebody else who asked me for some information and he promised me to have somebody calling me. Nobody called me.

I called back this morning and after several calls ( 4 or 5 ) left waiting until they hang up on me every time I finally got to talk to a guy whose name was [redacted]. He promised me to send me an email with the information but he never did. I talked to him before 9 am its almost 4 pm and still nothing. It doesn't take a whole day to send one email.Desired Settlement: The information I requested

Business

Response:

Thank you for the opportunity to respond to the customer's inquiry. We have contacted the customer directly in an effort to resolve his complaint. Thank you again for the opportunity to respond.

Review: I never received a Satisfaction of Judgment from this collection agency, the judgment was 4 yrs ago and paid off then. I have left 5 voice messages to request this satisfaction of judgment. I have not received any calls back or any copy of this satisfaction mailed to me even though I left all my information. Everytime I call for the Collections Department to talk to a person I hold for quite awhile, then when the message says it is transferring my call to someone, then the call drops before they can answer. I have tried calling for 2 weeks and been leaving messages for a month. I called the main desk/operator to ask if I can come to the headquarters/office to ask for a copy in person, the operator told me that I have to call ahead and request that a copy be printed for me. I don't know how I could accomplish this if I cant reach anyone to ask for that to happen. I am trying to get this cleared off my credit report to apply for a business loan so its VERY crucial and this document I need is being held hostage by this company.....I paid it so I find it Very disturbing that they have the power to ignore my requests and leave me helpless for the last month.Desired Settlement: I just need this Satisfaction of Judgment from my case mailed to me AND/OR sent to the [redacted] Clerk of Courts office to show as cleared on the case.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]' complaint. A satisfaction of judgment was sent to Ms. [redacted] for filing with the court on November 2, 2010. In speaking with Ms. [redacted], she stated she did not receive that satisfaction, therefore, another satisfaction of judgment was sent to her at the address she provided. The satisfaction was sent to her on November 16, 2014. I anticipate that Ms. [redacted] has received the satisfaction by now and that receipt of the satisfaction will resolve her complaint. Further, an apology was provided to Ms. [redacted] for the inconvenience she experienced.

Thank you again for the opportunity to respond. [redacted]

Consumer

Response:

Yes I had finally reached [redacted] after I had filed this complaint. I figured I wouldn't reach anyone after trying for over a month but with much persistence I was able to speak with an attorney. [redacted] was extremely helpful and apologetic. I appreciate the time Revdex.com took to help me with this problem.

Review: we were promised A document within 3 weeks. They failed to provide said document we called and emailed and have spoken with several people that gave deadlines that have passed. we are waiting on A release of lien that was paid and promised weeks ago. they continue to give us the run-around and failed provide this document in any form. each time we reach a new person they tell us they can't find any record of previous conversations or the documents we need thus starting over each time. this is unprofessional rude and hurting my business transactionDesired Settlement: I would like my release mailed Express overnight delivery to the county of bastrop immediately.

Business

Response:

Ms. [redacted] made the payment on July 24, 2013. It is our firm’s policy to wait 14 business days for the payment to clear before submitting the satisfaction of judgment. The 14 business days expired August 13, 2013. The satisfaction was faxed today to ###-###-####. The fax was confirmed as delivered at 1:45 p.m. CST. If there are any further questions regarding the complaint, please contact [redacted] by email at [redacted]. Thank you for your attention to this matter.

[redacted]

Review: I am deeply concerned about the validity of this collection agency. I have not received any receipts of payments I have done for this debt I am paying off through them. They will not respond to my phone calls or my emails about inquiring about my remaining balance on the account or any proof of each month's payment other than my bank statement. Their website for sending payment will not load and is not valid and I cannot send payment in a timely manner if they can't even hold up their side of the debt judgement and provide for me a way to pay each month before the agreed due date.Desired Settlement: I want RSIEH to send me emails of my balance and that they have received payment each month with a reference number so I know my payments are going towards paying off a debt. To not receive any contact from this law agency is making me very nervous and I need an explanation why their website is down when I am trying to make a payment with no warning whatsoever. I want my remaining balance emailed to me every month, as well as a receipt for every payment every month, on time with an email about any problems on the website where I make payments

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s inquiry. We are sending Mr. [redacted] an accounting for his file and updated our records to note that he should receive a receipt through the regular mail on a go forward basis. It is our policy that when an individual requests information on their account by email, that we validate that information by speaking to the individual by telephone to ensure that the email address is indeed that for the individual whose account we have in our office. If he would like to receive a receipt by email, we can accommodate that request once he calls us at ###-###-#### and we validate his email address.

To the best of our knowledge, our firm has not experienced any technical difficulties with our website that would prevent payments from being processed. In the case of a technical -issue, our firm can be reached via telephone for payment assistance.

Thank you again for the opportunity to response to Mr. [redacted]’s inquiry.

Sincerely,

[redacted]