Rausch, Sturm, Israel, Enerson & Hornik, LLC

Review: we were promised A document within 3 weeks. They failed to provide said document we called and emailed and have spoken with several people that gave deadlines that have passed. we are waiting on A release of lien that was paid and promised weeks ago. they continue to give us the run-around and failed provide this document in any form. each time we reach a new person they tell us they can't find any record of previous conversations or the documents we need thus starting over each time. this is unprofessional rude and hurting my business transactionDesired Settlement: I would like my release mailed Express overnight delivery to the county of bastrop immediately.

Business

Response:

Ms. [redacted] made the payment on July 24, 2013. It is our firm’s policy to wait 14 business days for the payment to clear before submitting the satisfaction of judgment. The 14 business days expired August 13, 2013. The satisfaction was faxed today to ###-###-####. The fax was confirmed as delivered at 1:45 p.m. CST. If there are any further questions regarding the complaint, please contact [redacted] by email at [redacted]. Thank you for your attention to this matter.

[redacted]

Review: I never received a Satisfaction of Judgment from this collection agency, the judgment was 4 yrs ago and paid off then. I have left 5 voice messages to request this satisfaction of judgment. I have not received any calls back or any copy of this satisfaction mailed to me even though I left all my information. Everytime I call for the Collections Department to talk to a person I hold for quite awhile, then when the message says it is transferring my call to someone, then the call drops before they can answer. I have tried calling for 2 weeks and been leaving messages for a month. I called the main desk/operator to ask if I can come to the headquarters/office to ask for a copy in person, the operator told me that I have to call ahead and request that a copy be printed for me. I don't know how I could accomplish this if I cant reach anyone to ask for that to happen. I am trying to get this cleared off my credit report to apply for a business loan so its VERY crucial and this document I need is being held hostage by this company.....I paid it so I find it Very disturbing that they have the power to ignore my requests and leave me helpless for the last month.Desired Settlement: I just need this Satisfaction of Judgment from my case mailed to me AND/OR sent to the [redacted] Clerk of Courts office to show as cleared on the case.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]' complaint. A satisfaction of judgment was sent to Ms. [redacted] for filing with the court on November 2, 2010. In speaking with Ms. [redacted], she stated she did not receive that satisfaction, therefore, another satisfaction of judgment was sent to her at the address she provided. The satisfaction was sent to her on November 16, 2014. I anticipate that Ms. [redacted] has received the satisfaction by now and that receipt of the satisfaction will resolve her complaint. Further, an apology was provided to Ms. [redacted] for the inconvenience she experienced.

Thank you again for the opportunity to respond. [redacted]

Consumer

Response:

Yes I had finally reached [redacted] after I had filed this complaint. I figured I wouldn't reach anyone after trying for over a month but with much persistence I was able to speak with an attorney. [redacted] was extremely helpful and apologetic. I appreciate the time Revdex.com took to help me with this problem.

Review: RSIEH a debt collector company sent me a letter to collect a dept for a credit card company . I called them on March of 2014 to make arrangements to pay them monthly amount; they promised to send me a letter and paperwork showing in which it stated that I had called and made arrangements with them to pay a monthly amount. Once I signed and submitted the forms back to them a judgment that they wanted to place against my home would not be filed and that I would be receiving a letter with in two weeks from the day of the call. Since March of 2014 I have been calling them sending them emails numerous times and all I get is an operator saying that if they don't answer they can only take a message and keep giving me the run around and that's if the call even goes through . I have been paying this company the amount that we agreed on and its September now and I have not received nothing in the mail, emailed, or not even a call they don't even seem legit.

They also served my with papers to go to court I replied to the serving at the court, showed up to the court date and they didn't even have the decency to show up. They made me loose a day of work that I didn't get paid for just wasting peoples time and money. Now they have scheduled another court date,but I have not received no letter or paper work regarding my debt my calls are not being return but they keep taking my money. I have all receipts of payments that I have made and bank statements to prove that I have been paying them now for six months. I have kept my part of the bargain and they have not. Very unprofessional don't act or seem legit, operators are rude and company is so unresponsive. Its awful how companies like this take advantage of people and they get away with it.Desired Settlement: I need a letter in which it states my payment arrangements with RSIEH and no judment placed on my home. I want this letter with in the next two weeks ; I also want a written apology sent to me for all the professionalism and my time being wasted . I need this letter to show the court that I have made payment on my dept so no judgment is placed on my home. Also the day lost of labor plus my gas cost needs to be refunded back to me or applied to my debt as a credit for wasting my time showing up to a court hearing in which they did not show up to.

Business

Response:

Thank

you for the opportunity to respond to Ms. [redacted]’s complaint. Rausch, Sturm,

Israel, Enerson & Hornik, LLC, extends an apology to Ms. [redacted] for the

inconvenience she has experienced in this matter. An updated settlement

agreement and agreed judgment has been mailed and emailed to Ms. [redacted],

which acknowledges Ms. [redacted]’s payments to date, for her review and

signature.

Review: I paid off a judgement to Rausch back in 2013. They told me that they could not request a satisfaction of judgement from the court because they did not own the debt and were not the ones that obtained the judgement. [redacted] had obtained the judgement and since gone out of business. Rausch said they did not know who to contact to get a satisfaction of judgement from. Over the last two years I have done period searching trying to find out who to contact. Finally, in January of 2015, I learned that [redacted] was sold to [redacted]. I contacted Resurgent, looking for a judgement satisfaction and release. They told me that they requested the satisfaction and release from their attorney's office, Rausch, back in 2013 and they weren't sure why it had never been filed. Rausch maintained through the whole process that they had no idea who to contact to get the judgement released. To this day, I still have an open, unsatisfied judgement that I paid off back in 2013.Desired Settlement: I would the judgement satisfied. I have waited over 2 years to have it be satisfied and for the judgement to be closed. I can only imagine what I have paid in terms of credit implications of having an open judgement. I have also spend an obscene amount of time trying to get this resolved. I also would like some investigation into their practices. Before I paid off the judgement, I had problems with them. They lost the payment plan they agreed to. I had to fax it to them and convince them to honor it. They would refuse to return calls and hang up mid conversation. They would take out more than the agreed upon amount and have to refund it. They did a lot of unprofessional things and I wonder how many other people they have seriously harmed with their bad practices.

Business

Response:

Thank you for the opportunity to respond to the customer’s inquiry. We apologize for the inconvenience the customer has experienced. The customer’s desired resolution is for a Satisfaction of Judgment to be sent to the court.

The judgment in question was obtained by a different agency, however, to expedite this matter, our firm has sent a Satisfaction of Judgment directly to [redacted].

Thank you again for the opportunity to respond.

Very truly yours,

Rausch, Sturm, Israel, Enerson & Hornik, LLC

Consumer

Response:

Review: In 2007 I received a notice of judgement from this company to which I refinanced my house and paid the debt. Now seven years later I received a request and writ of garnishment for a debt that is no longer owed. There has been no contact until now. I paid a law firm for an entire year to repair my credit report and have old items removed. During that time there was no responses from this company or firm. They are dishonest and think because they are attorneys they can do what they want. On 12/19/2013 the day I received the request for garnishment I called this company and they said they would get back to me. I have heard nothing yet and I fully intend on litigating this matter and putting it to rest once and for all. These collection companies are all like this and something needs to be done to protect the people from false claims and collections. They are pretty much extorting most people. Anyone who has a debt should pay it but nobody should have to pay it twice.Desired Settlement: Discharge the writ for garnishment that was falsely filed and remove the alleged debt that was paid and settled years ago. Otherwise, I will be filing s suit in federal court and turn it into a class action against this company.

Business

Response:

Thank you for the opportunity to allow us to respond to Mr. [redacted]'s complaint. Attached is a letter in response to Mr. [redacted]'s concerns drafted by our Michigan attorney who is responsible for this case. If anything further is needed, please feel free to contact me. [redacted]

Review: This company keeps harrassing me with letters about and outstanding bill with [redacted], which I do not owe, never opened up this account. I directed them to the person who owes this bill as well gave them a phone number. I would like for them to stop sending mailing to my address.Desired Settlement: Please to contact the right person to handle this bill.

Business

Response:

Please allow this correspondence to address Mr. [redacted]'s concerns. We will honor his request for no further contact. If Mr. [redacted] feel that this is the responsibility of a 3rd party, our office would need either verbal or written permission from Mr. [redacted] before communicating on this matter with that party. He can contact us at ###-###-#### or write to us at [redacted]. Thank you, [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have already sent written permission regarding this matter to the [redacted]. Please no more contact once you receive the notarized letter. I also tried calling the number listed no answer, but I left message as well.

I was served papers, but the papers where tied to my [redacted] with plastic ties. Who's to say a solicitor comes knocking at my door and takes the papers?

Review: I have contacted this company multiple times and have been told that it is being sent out but have no received it, I have called multiple times with no response, I have left voicemails, sent multiple emails. I am requesting a copy of satisfaction for my collections case back from 2008/2009, I am needing this as soon as possible as I am getting a loan and need to show proof of the satisfaction.Desired Settlement: Receive a copy of the satisfaction of collection.

Business

Response:

Thank you for the opportunity to respond to the guest’s concern. We apologize for the inconvenience the guest experienced while trying to reach our office. We have since provided the guest with the requested information to resolve her concern. Should the guest require anything further, she can reach our Minnesota office directly at ###-###-####. Thank you again. Sincerely, [redacted], Compliance Attorney

Review: I want to know how this firm has associated my telephone number with an individual that I have no idea who it is so I can stop them from calling me again. They have called about my ex-wife whom I divorced ** years ago, they have called me about my ex-brother-in-law, they have called me about a former tenant, and now I think the latest is they are calling about my ex-wife's - husband's - ex-wife. Huh? How is THAT association made? None of these people have EVER been associated with any phone number I currently have. I want to know what agency released my information so I can sue them, in addition to this so-called law firm for harassment. I have received numerous phone calls stating that if I do not hang up that I am acknowledging I am the individual. How can this be legal? Have these people never heard of an answering machine that doesn't hang up? I want this harassment to stop for myself, and to never happen to any other undeserving individuals.Desired Settlement: First, I would like to receive by letter, a formal apology for each individual instance, listing each individual they called me about, from all past contacts for the last 2 years to my home phone number (which they obviously have) for individuals not associated with me. Second, I want a change in their policy to no longer leave messages on answering machines indicating that if you do not hang up that you acknowledge that you are the individual. Third, I want to know what information source and content they used to associate these individuals with my phone number. Fourth I want the phone calls to my phone number to stop, unless it is an individual KNOWN to be associated with it (which would be myself or my wife), not a guess or crap shoot. Fifth, I want them to have an individual available to receive phone calls in return, not an answering machine.

Business

Response:

Please allow this correspondence to serve as a response to Mr. [redacted]’ concerns. From June 26, 2013 through August 5, 2013, our office made 11 attempts by phone to contact an individual other than Mr. [redacted]. Our records indicate that 11 contacts were made to Mr. [redacted]’ phone number from June 26. 2013 through August 6, 2013. This number has now been removed from our system and Mr. [redacted] will not be contacted in the future. We apologize for any inconvenience this has caused and appreciate being apprised of the matter. If any further information is needed, please feel free to contact me at ###-###-#### and I would be more than happy to discuss this matter.

[redacted].

Review: I have tried, on several occasions, to speak with a person who can help me regarding a citation received. Every single time I call, a person advises me to call back because all reps are busy or I leave my contact info and NO ONE calls me back. I am currently paying as agreed on a debt but I am being made to go to court over the same debt that they are receiving timely payment on every two weeks??!! It's apparent that customer service is not high on their priority list. However, I would like someone to contact me (via phone or email) regarding the court date they have set on a debt that is currently being paid as agreed.

Business

Response:

Thank you for the opportunity to respond to the customer's complaint. We apologize for the inconvenience the customer has experienced while trying to reach our office. We have attempted to contact the customer to resolve her complaint. In the interest of customer service, we are providing the customer with attorney [redacted]'s direct phone number. Attorney [redacted] can be reached at ###-###-####. Sincerely, [redacted], Compliance Attorney ###-###-####.

Review: I have credit card debt. I have been trying to pay it off. However whenever I call this debt collector, they don't answer. I have tried emailing, no reponse., I have tried going through the contact us, no answer. I have tried sending a hand written letter, no answer. I have even tried paying the debt off on their site and the money never comes out of my account. However they keep sending me notices that they will take me to court. This is completely unfair seeing as I am trying to pay off the debt but am unable to due to their inability to reply to people. This is getting out of hand. The debt is about 4-5 years old.Desired Settlement: I am not denying I owe it, but I am being denied on paying it off.

I do not want to go to court.

Business

Response:

Thank you for the opportunity to respond to this complaint. We apologize for any confusion that may be taking place. Our records show that our office has tried contacting Ms. [redacted] at the number of ###-###-#### on the following dates; April 15, 17, 18, 21 and 22. Also, with regard to the payment issue, we received a non sufficient funds notice on April 21, 2014. I can be reached at ###-###-#### or by email at [redacted] if Ms. [redacted] has any questions. Thank you

This firm is a Debt Collector

Consumer

Response:

Review: I have tried to set up a payment plan to pay off my debt with this company multiple times now. However, when I try to call to make a payment I get told the wrong account number, so then I can't get into the online payment area or I leave a message with their answering service but never receive a call back. I've tried multiple times to get through to them but I feel like I'm just getting the run around. Especially since the one time I did manage to get ahold of someone in the last three months I was given incorrect information.Desired Settlement: I would just like to be able to work something out with them. This debt is going against my credit score and I'm not being given the appropriate knowledge to fix it.

Business

Response:

Thank you for the opportunity to respond to the customer's complaint. Attorney [redacted] has contacted the customer to address her concerns. In the interest of customer service, we are also providing Attorney [redacted]'s direct phone number. Attorney [redacted] can be reached at ###-###-####. Thank you again. Sincerely, [redacted], Compliance Attorney ###-###-####.

Consumer

Response:

Review: this company filed a judgement against me in 2010 , we settled on a amount of 4000 dollars , I paid 2000 down and 10 payments of 200 for a total of 4000 dollars it was paid in full april of 2011 , and they will not release this judgment, they don't answer phone calls or emailsDesired Settlement: I want this collection agency to do what was agreed on , I paid the claim now release the judgement in Dakota county, mn

Business

Response:

We apologize for the inconvience this has caused Mr. [redacted]. The file has been reopened and the satisfaction of judgment will be mailed out tomorrow. If there are any further questions regarding this matter, please reach me at ###-###-#### or by email at [redacted] Thank you for the opportunity to address this issue.

This firm is a debt collector.

Review: I fell behind on my credit card payments when I was out of work. The debt is legitimate. However, I now find out I am being threatened with a lawsuit. The law firm in question has only left robocalls on my land line. They have never contacted me by email, snail mail, or by cell phone. I do not think they are practicing in good faith.

Business

Response:

Dear Revdex.com,Thank you for the opportunity torespond to the customer’s concern. Our firm has contacted the customer and hasresolved his concerns. Sincerely, [redacted]

Very dissatisfied, I settled a debt in 2008. I never recieved info on how to remove this from my record. Moving forward I put an offer on a house in july 2015 however I was told that this judgement still existed and needed a paper trail of settlement from hsbc. I called and said it would be sent out. It didnt happen. I called again and a rude paralegal said it would be in the mail on monday. Lol I got it the next saturday after calling the day prior to closing and begging to have one faxed to title one. Plz make sure people have this taken care of at the time of settlement. I have no records of ever getting a release.
p.s. shame on you low life lawyers and associates

Review: This company has continuously contacted me looking for someone who does not live here nor do I know over the past 3 months.They are trying to collect a debt from the person that I have told them does not live here.I have on 3 different occasions spoke with representatives of this company telling them the person they are looking for does not live here nor do I know them and asked to have my number removed from their calling list which they said it had been,but was not.I have been either hung up on or disconnected each time when asking to speak with a supervisor or head of a department.The calls have persisted and today I had the same thing happen.This has caused me tremendous stress and loss of sleep as they call early in the mornings and my sleep schedule does not put me in bed after 5 AM.This has become both annoying and harassing.They also send mail to my home mailing address for the person they are trying to collect from.Desired Settlement: I wish for this company to cease all attempts to contact me or anyone else via phone,my mailing address,or e-mail address

Business

Response:

Thank you for the opportunity to respond to customer’s complaint. We have added the customer’s phone number to our do not call list and acknowledge his request to cease communication. The customer indicated he has an attorney but did not provide his attorney’s contact information. Should the customer require anything further, the customer can have his attorney contact our firm directly at ###-###-####. Sincerely, [redacted] Compliance Attorney

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have tried reaching an associate at this office for days on end to try and discuss my account. Every time that I call, they put me on hold on for 5-20 minutes at a time then a voice comes on the line that says "Transferring now" and then it will begin ringing and ringing and a person picks up and says that she is the answering service and that she cannot help me.Desired Settlement: Can I please have an explanation?

Business

Response:

Thank you for the opportunity to respond to the customer’s concern. We apologize for the inconvenience the customer has experienced trying to reach our office. We have contacted the customer by telephone to resolve his complaint. In the interest of customer service, we are providing the customer with two direct attorney numbers should the customer need to reach our office in the future. The customer can reach Compliance Attorney [redacted] at ###-###-#### or Compliance Attorney Andrea Jensen at ###-###-####. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Debt has been satisfied since November 2013; I've made several phone calls, left several messages, and have been transferred from desk to desk and no one has been able to give me a Letter of Satisfaction that my judgment has been paid. I need a Letter of Satisfaction and this to be reported to the credit bureaus.Desired Settlement: Would like acknowledgment that I will be receiving a Letter of Satisfaction ASAP...this is affecting my chance of securing a home loan. I would like an email & a phone call to confirm that this is being handled.

Email: [redacted] Phone: ###-###-####

Business

Response:

Dear Revdex.com and Ms. [redacted]:

Thank you for allowing me the opportunity to respond. I have reviewed Ms. [redacted]' complaint. It is my understanding that Ms. [redacted] requests a satisfaction of judgment and a receipt for her account. The account was being satisfied through a garnishment. Interest accrued between the time the garnishment commenced and when the funds were released from the court; this explains why the account reflected an amount owed. I sent Ms. [redacted] a letter on June 24, 2014, stating I would contact my client, [redacted], to see if they would agree to forgive the remaining interest. I have since received a response from my client indicating they will agree to forgive the remaining interest. The local attorney has sent a Satisfaction of Judgment to the court. A copy will be provided to Ms. [redacted] upon receipt.

Thank you again for the opportunity to respond to this matter. I hope the course of action taken has resolved Ms. [redacted]' complaint.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Today I learned that I have an outstanding legal action from this company and wanted to talk to them about it due to the fact I was never summoned to court and the only other letter I have received is that my wages are going to be Garnished. I did not think this was real as the first times I tried to call this number during normal business hours every path that I took down the phone tree would say transferring now and then give me a busy signal. I was worried it was a scam or a scare tactic since I could not get a hold of any rep for the company. me and my wife are now looking at buying a house and we have found out that there is indeed a judgement against me and the same thing is happening. I have tried to call them 9 times today and the same thing is happening. I am not able to get through to anyone it just goes to a busy signal after I get account transferring. I would very much like to get through to them as I was never summoned to court or notified of a court date and they are also bringing down my credit rating even though they should have stopped effecting my credit due to the fact that there is a judgement against me.Desired Settlement: my goal with all of this is to be contacted by someone who I can talk to and have my wife added to the account so we can get this resolved. again I was never summoned and I believe they are illegally dinging my credit with something that they should not be doing.

Business

Response:

Thank you for the opportunity to respond to the customer’s concern. Generally, our firm does not comment publically regarding pending or past litigation. We apologize for the inconvenience the customer has experienced while trying to reach our office. In the interest of customer service, we are providing the customer with Attorney [redacted]’s direct phone number. Attorney [redacted] can be reached at ###-###-####. We have since resolved the customer’s concern; however, should the customer need further assistance, he can reach Attorney [redacted] at the number provided. Sincerely, [redacted], Compliance Attorney

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I had an open judgment and paid in full April. This week, I attempted to get a loan for a new car. I was informed that there was still an open judgment against me. I contacted the law office and they told me that I had indeed paid in full and that they would email me the satisfaction of judgment by the end of the day. I did not receive it. I contacted them the next day. I was then "guaranteed" that I would have the letter that day. I still did not receive it. Day 3, I was told that I would have the letter within the hour. Still nothing. I was told that the manager did not come into the office until later, but the agent did not know exactly when. I asked for the managers contact number. I was told that he did not have one. Really? A law office manager who does not have a contact telephone number. I was then told that the request was forwarded to another manager who was currently at work and that I would have very soon. I am still waiting. Is this company a scam? In most people's line of work, when they don't do their job, they lose it. Are they purposely trying to punish those that have had hardships in there life? This is unacceptable customer service. I would encourage all business or whomever to take their business elsewhere because you will get nothing but headaches with this firm!