Rausch, Sturm, Israel, Enerson & Hornik, LLC

I've called several times for a receipt for a settlement I made with them a few years ago that the IRS is requesting and I have not got a response. When I request to talk to an actual person I am informed that, "If they aren't answering, then there's nothing they can do." and I'm transferred without any remorse. I now am deploying a week and a half from now and do not have this taken care of.

Review: I have been trying to get a letter of a satisfied debt. I've left numerous voicemail with the requested info (full name, their file number, mailing address/phone numbers and what I am requesting. I left these messages on 10/9; 10/15; 10/20; 10/22. I finally found their website and found another number to call on 10.23.14...and actually got to speak with a person named [redacted]. He assured me that a my request would be processed. Since I have waited for over 3 weeks...I asked if they could fax the letter me. I'm still waiting.Desired Settlement: I would like a copy of the letter that I paid/satisfied a judgment. I have misplaced the one that they sent out in 2012.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted]'s complaint. I apologize for the inconvenience Ms. [redacted] experienced. A Release of Judgment has been sent to Ms. [redacted] and I have confirmed with her that she received the Release.

Thank you again for the opportunity to respond. I anticipate that Ms. [redacted]'s complaint has been resolved due to her receipt of the Release.

Thank you,

[redacted], Compliance

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I think this firm is one of the most unprofessional I have ever dealt with
They froze my account at Wells Fargo and then proceeded to tell me they served me papers on a day I was out of town and not home. They took my payment and still have not released my account and now I am with no funds, no debit card and no access to any cash
They promised to have this released today and of course it is not and the person was going to call me and have not heard from her, called and she is always busy or at lunch. Very crooked group of individuals

I have Called, Emailed and Faxed a request to receive a satisfaction of judgment for a case that had been paid 2 years ago. I still have not received a response and I need this paperwork so I can buy my first home. I am at my wits end and I think I may just Hire a Layer to get the paperwork and make them pay all the court costs and my lawyers fees!

Review: I have a debt that is owed to this company. I have never received a letter or any contact from this company stating that my bank account will be garnished on 3/21/2016. I have, however received letters consisting of different payment arrangement options by 3/29/2016. I went to pay my rent on 3/21/2016 and my checking account was at a zero balance. I called the phone number that the bank provided me that was on my checking account from this company. I talked to a supervisor [redacted] and explained that I would like to know what's going on [redacted] claims the only way for me to get answers is to get an attorney when I asked [redacted] for his contact information he transferred me to another agent I then spoke with [redacted] boon. I explains to [redacted] that I have no problem setting up arrangements from my checking account to settle this debt and would even make a first payment today. I explained to [redacted] of my financial situation in my life right now and by zeroing out my bank account will have sever life threatening problems for me. [redacted] was not sympathetic at all and would not allow me to set up payment arrangements instead told me doesn't care is going to further legal action of garnishment. I explained to [redacted] again I would like to set up payment arrangement and make my first payment today [redacted] again said no we would rather garnish you. I explained to [redacted] that is very unprofessional and is not working with me as the consumer. I terminated the call and explained to [redacted] that I will contact the Revdex.com for further assistance.Desired Settlement: for the holding of my bank acct balance to be lifted so my funds will be available to me so I can pay my rent so I'm not homeless and make a payment arrangement with this company and even make my first payment of the arrangment agreed to the same day as the arrangement is set up. I will be evicted from my living space if I don't have my rent I had $452 judgment against me from this company and that is ever last penny I have to my name. I will make a payment but cannot give my last penny. I hope you understand my situation and that the business matter handled is very unprofessional and doesn't truly help and work with the consumer.

Business

Response:

Thank you for the opportunity to respond to the customer’s complaint. Generally, our firm does not provide public responses regarding prior or pending litigation. The customer can reach our Minnesota office directly at ###-###-#### to discuss his concerns and has done so since his complaint filing. Our firm cannot give legal advice to the customer. Thank you again for the opportunity to respond. Sincerely, [redacted], Compliance Attorney

Review: My problem is only now beginning, which is why I reached out to your agency for your assistance. I was contacted by Rausch, Straum, Israel, Enerson & Hornik, LLC. today through a letter dated April 4, 2014 from their [redacted] office location alleging that I owe a debt to their client Discover. This is not true, since this debt does not belong to me.

I would have gladly replied to this firm without having to recur to your agency to intervene on my behalf, but I have done enough research online about this firm and I have concluded that it is very efficient in what it does, which is suing people over unpaid debt. However, much of the information that I uncovered were from people who unlike me, perhaps did owe the debt, but who for one reason or another found out about the existence of this firm until they had been served.

I am not an attorney, nor a legal expert but I nevertheless posses substantial knowledge of the legal system and I certainly do not want to find myself in it in any way and be the last one to know, which is why I decided to ask for your assistance in resolving this matter, before they proceed.

The account number in question is: Account # [redacted], File # [redacted]Desired Settlement: I want to invoke my rights under the FDCPA and any others afforded by my State and dispute these allegations being brought against me by this firm. To be more specific, I am disputing this debt, because it is not mine and I want them to permanently close this account.

Should they disagree, then I respectfully request that Rausch, Straum, Israel, Enerson & Hornik, LLC. validate it by providing me a copy of a signed credit application and or signed contract.

Business

Response:

We are in receipt of Mr. [redacted]'s complaint. We are investigating this with our client and will provide a more detailed response in the time frame given by the Revdex.com. In the meantime, we have marked the file as a cease and desist until a determination has been made. Thank you for your attention to this matter.

Business

Response:

We have requested billing statements from our client and will forward them to Mr. [redacted] upon their receipt. In the meantime, this account arises from a Discover Bank credit card ending in 3[redacted]. The account was opened on December 15, 2005. There was a last payment date made to the account on September 18, 2013 in the amount of $278.00. The account charged off on February 28, 2014. Thank you for the opportunity to respond to this complaint.

This firm is a debt collector

Consumer

Response:

Review: My bank account was garnished without proper warning by this law firm. After calling to address the matter, I was told by a paralegal that a judgment was entered in 2010. I never received the summons for that judgment and the debt is not listed on my credit report. I was told to call back to speak to an attorney. I have tried multiple times to contact an attorney to no avail, having been left on hold for minutes at a time before being hung up on. I have even been told by a paralegal that an attorney would contact me and they have not. I am trying to establish the legitimacy of the debt and discuss a possible settlement before further garnishment occurs and it is impossible to speak to anyone.Desired Settlement: I want an attorney from this law firm to call me immediately and I want to be provided with a direct line to an attorney so that I can discuss this matter. I am a teacher. I cannot spend my day worrying if and when an attorney will decide to finally address my concerns.

Business

Response:

Thank you for the opportunity to respond to the customer’s concern. Generally, our firm does not provide public responses regarding pending or prior litigation. We apologize for the inconvenience the customer experienced while trying to reach an attorney at our firm. We have since spoken with the customer to resolve her issue. Should the customer require anything further, she can reach our Minnesota office directly at ###-###-####. Thank you again. Sincerely, [redacted], Compliance Attorney, ###-###-####.

Review: this company started to garnish my wages for the first time, I was in contact with mindy there and responded to me by email. I had tried to contact her by phone few times, she left one voice mail the rest of the time it was a missed call. I can not talk while at work. they started to garnish my wages again. contacted agency by email, I was told I can not email due to third party involved, which I don't understand as were emailing before. I send two emails thru there system, no vm, a missed call from them and they have not responded since. I want to know if they would settle my debt with the amts that were given to them by email. I prefer email as its documented and its hard for me to talk at work becauase of my job.Desired Settlement: if they would respond to my emails sent in their system and if they would settle the judgment.

Business

Response:

March 4, 2015

Thank you for the opportunity to respond to the customer’s inquiry. We cannot respond to the customer

publically but will respond to the customer privately.

Very truly yours,

RAUSCH, STURM, ISRAEL, ENERSON & HORNIK, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have attempted to contact this company for the last month. I try calling at least 4 times throughout the week on different days from the morning to 8pm CST. They never answer their phone and when they do it is an answering machine lady or man. They take my information and I NEVER receive a call back. I have been ready to pay these people for so long now but no one picks the phone up to help me.Desired Settlement: I would like to settle my account asap.

Business

Response:

Thank you for the opportunity to respond to the customer’s concern. We apologize for the inconvenience the customer has experienced trying to reach our office. We have contacted the customer by telephone to resolve her complaint. In the interest of customer service, we are providing the customer with Attorney [redacted]'s direct phone number. Ms. [redacted] can be reached at ###-###-####. Thank you, [redacted], Compliance Attorney

Review: I received a letter from them on April 22 2015 stating they owned a debt they "bought" from Jefferson capital systems, who purchased debt from fingerhut. Unbeknown to them, this was is theft.

I have written jefferson capital who have sent letter stating ceased collection, in addition we have requested that the consumer reporting agencies remove delete this account.

I sent a copy of letter to rausch, etc., firm.

Why are they still bothering me?? I found a notice on my door from process company referring to them sueing me!!??!! I am sick, chemo treatment, and may sue for aggravation.Desired Settlement: A letter stating collections, harassment will cease. That debt will not be sold. That they will request the credit bureaus remove this account ASAP.

Business

Response:

Dear Revdex.com of Wisconsin:

Thank you for the opportunity to respond to the customer’s inquiry. We have contacted the customer directly and have provided the customer with our client’s contact information as our client has closed their file with our firm.

Thank you again for the opportunity to respond.

Very truly yours,

Rausch, Sturm, Israel, Enerson & Hornik, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I cannot make payments through the website for the collections issue I settled with RSIEH on 3/10/15. Last month, we paid through the portal after multiple attempts (requires a check number. We do not have checks, it wouldn't accept the check number we made up). We were emailed by the attorney on 3/26 telling us the payment didn't go through and that we were subject to litigation if we didn't make a payment. This was before the due date of 3/31 had even passed, so it was completely inappropriate. Side note, we had money in the bank and were never told why it didn't process. We sent the payment again through the portal and were told it went through, but then the money was never removed from our bank account. I called the company and left a voicemail for collections asking if the payment did go through 2 weeks ago, and stated we would like payment confirmations AND paper statements. I never received a call back. Today is a month after the first payment and I attempted to make the next payment. The website said it was unable to process. I called to make a payment over the phone, and after being on hold, was transferred to someone who told me all representatives are unavailable and she could take a message or I could call back.

The company has me under contract so I cannot just NOT pay, however, they make it impossible to make the payments. I am not going to suffer this month after month and have to worry about legal action for payments that I was unable to make, even though I am offering the money. Business practices seriously need to be revised at this company. I had no problem finding someone to help me when I was in collections. Now that I'm under contract, they don't care to return my calls or help me.Desired Settlement: I need a payment method that works every month.

I need paper statements of my balance monthly.

I need payment confirmations (successful OR unsuccessful).

Business

Response:

Thank you for the opportunity to respond to the customer's concern. In the interest of customer service, we have provided the customer with a direct phone number and an alternative contact method. We have since spoken to the customer in an effort to resolve her issue. Thank you, [redacted], Compliance Attorney

The firm would not respond to inquiries to get basic information . They took me to court and were arrogant, unprofessional and disrespectful. An attorney actually postured my wife on a conference room and yelled at us to pay or else. If you are thinking about using this firm, consider your reputation.

Satisfied a judgement in July of this year (2013). Took 2 weeks for it to clear the courts. Has been over a month now since we requested a paid in full receipt. Calls have gone unanswered. Still no receipt.

I had many health problems which made be get behind on my bills. I owed around $13,500 to State Farm Bank. Rausch Sturm, Israel and Hornik collected the entire amount. I paid in full. I have called every other day to get them to send me a statement showing it is paid so it will be deleted off my crfedit report. I never receive a call back and never receive anything in writing. I did my part and paid the entire amount. I just need something in writing or need them to remove it from my credit report. What do I have to do??? Thank you. [redacted]

Review: Well I am getting charged intrest on a bill that has been cancelled for ten years I have so many papers with different amounts every timeDesired Settlement: That they drop the rest of the debt I have paid more than half of what they say I owe in my eyes I really owe $800 not $1400 started at $2400

Business

Response:

Dear Revdex.com,

Thank you for the opportunity to respond to Ms. [redacted]’s inquiry. Ms. [redacted] disputes the interest on the account.

Judgment was entered on the account on May 22, 2012. Statutory post-judgment interest has been accruing on the account since the judgment date. To date, Ms. [redacted] has not yet paid the amount awarded to our client in the judgment; however, our office will continue to work with Ms. [redacted] to resolve her inquiry. Accordingly, an account ledger was sent to Ms. [redacted] on November 17, 2014.

Thank you again for the opportunity to respond to Ms. [redacted]'s inquiry.

Sincerely, [redacted]

Review: I have a hospital bill at this law office. They claim it has been there since 2006. This office made no attempt to collect on this until July 14,2014 with a wage garnishment. I made an offer to settle for $800.00 cash. The hospital excepted my offer on July 16,2014. This law office has NOT notified me that it was excepted or put anything in writing. I have made attempts every day to get them to send me documents so I can pay this bill. The garnishment has not been stopped either. They are not working with me to clear this up when I have offered money to put on this bill. They are purposely stalling so the garnishment continues. The billing office at the hospital has tried to work with them also and have not solved anything there also. I requested documentation to be sent to me by mail & they have not done so. Garnishment is completely unnecessary when we are offering money up front. [redacted] & [redacted] have not been doing there jobs. I call this office and they tell me people are not in.Thank YouDesired Settlement: Get this office to do there job and send me paper work so I can pay the bill in the amount of the settlement. Stop the garnishment and send me receipts paid in full and satisfaction of judgement

Business

Response:

Revdex.com of

Wisconsin: