Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I did speak to one of the customer service managers over the weekend and accepted the offer since it was the best they said they could do for me, and I’m tired of trying to fight with them over thisI am not truly satisfied with the outcome after all I have had to go through, and would not shop at or recommend Raymour and Flanigan to anyone.The customer service is awful!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not want an even exchange at this point in time, its been over two months the fact of the matter is that these sofas are of very bad quality for this to even happen in my particular case is something shocking as there are only two people in the house and the are never usedI contacted raymour and flanigan before thanksgiving, christmas and new years holidays of which I had to purchase plastic chair for my family members to sit since the sofas are not in condition for anyone to sit down I would like to be able to switt the sofas out like the other rep had offered but definitely do not think it is faire to contact someone two months and theee holidays later to offer them the same sofa of bad qualityI did not even hear of raymour and flanigan again until after I called them to only know the sofas werent available they didnt contact me for about two months and now they want to contact me with this jokeThis is irresponsiblilty to the max I would like to receive a phone call from someone who can help in this situation my number is ###-###-####
Regards,
*** ***

Good afternoon,Our local management team from the Queens Service Center area reached out to the customer to discuss this situation further. We have offered the customer an exchange on the bed set. If you have any additional questions about this, please let us know. Thank you!

Good Afternoon,The leadership team located in the Hartford area reached out to the customer to discuss this further. We offered to pick up the old bedding and explained to the customer the $is a tax issued by the state of Connecticut and a fee associated with removing the bedding. The
customer accepted this offer. If the customer has any other questions, please feel free to reach out.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My girlfriend and I both asked the salesman multiple times if the box springs were included for free with the mattress The salesman stated multiple times that the box springs were in fact free It wasn't until we got home & looked at the sales slip that we noticed the mattress was $and the box springs were $ This is misrepresentation and is not right I want this corrected immediately or I will go beyond this to wherever need be to get it corrected Raymour & Flanigan is not right in this instance!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The finance account with "Wells Fargo" has been paid off and closed by Wells Fargo I am not sure how you refunded the money back to that account when it already closed? For me, I do not see any refund back in form of check from Raymour and Flanigan or Wells Fargo Until I receive my refund, this matter cannot be closed

Hello. We do apologize for the delay on getting back to the customerWe did have to wait for an estimate from our contractor on the home damageWe have now received the estimate and will be sending the check out on Monday June 12th Thank you

HelloOur platinum protection plan states it covers up to yearsWith the protection that the customer had purchased, it was for years on the furniture. Platinum protection plan on mattresses at that time was valid for years, hence the "covers up to years." We do apologize for any confusion, we are not able to extend the warrantyWe can offer the customer a $gift card for any inconveniencesThank you

Hello, We have contacted the customer and arranged a date for 1/7/which she has accepted. Thank you!

Good evening,In regards to the customer's concerns, our local management team have reduced the restocking fee to 10% and took half of the delivery charge off of the total amountWe have also reached out left a voice mail asking that if there were any additional questions or concerns that they can
reach out directly and we would be happy to clear up any concerns.Thank you!

Leadership has reached out to this customerWe have a service technician going out to his home on 6/3/to inspection the mattress and obtain photos. We have also contacted Sealy Mattress Cofor more information on the Warranty. Once we receive the technician's report and warranty
information, we will reach back out to customer with a resolution. Thank you, T.F*

Good Morning - After reviewing this complaint and customer's account, I found that our Leadership had reached out to Mr*** and settled the home damage claim on 12/16/Thank you, T.F*

HelloWe have set up another service for a technician to come out to do an inspectionOnce we received the technician's report, we will be in contact with the customer to see what we can offer. Thank you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although they never informed me of their decision to replace the itemsI want to thank you for your help I don't think they would have replace the items without your help
Regards,
*** ***

Hello,I have received some additional informationThe water damage is considered to be customer causedThe damage is not considered a quality defect and is not covered under the manufacturer warranty. To recognize the customer's inconveniences, we have offered a $good will
gift card

Our Leadership has reviewed this customer's complaintAt this time, we have been out to her home times since 6/8/16, in order to address her concernsWe exchanged the first set we delivered on 6/8/to something different and delivered the new merchandise on 6/25/We currently have another
open, unscheduled exchanged in the system for another sofa. We have also offered to exchange the damaged items, or store credit to purchase new merchandise, or service with compensation. Per our technician's recent report, the damage is customer causedCustomer has not returned our phone calls to schedule the delivery of the new sofaThank you, T.F*

We have a service technician scheduled to go out to the customer's home on 6/18/to inspect the tableOnce we receive the technician's report, we will contact the customer with a resolutionThank you, T.F*

Good evening,The following complaint has been reviewed and we have reached out to the leadership team within the customer's region to assist with providing resolutionOnce we receive communication back on the steps that were provided for resolution from this leadership team, we will be able to
update with this information.Thank you!