Raymour & Flanigan

Good Afternoon, Our local management team in the Connecticut area has been in contact with the customer We are working on reaching out to the vendor to get a new love seat and we will be reaching out to the customer when we have more information from the vendor. Should you have any
questions or concerns, please let us know. Thank You

Good Afternoon - I have reached out to our Leadership to address customer's complaint and reach out to him. Thank you, T.F*

Good afternoon,Our local management team from our Accounting department has reviewed the situation and stated that the customer has not responded to multiple attempts to discuss this further. Raymour and Flanigan has not processed the financing incorrectly and there are notations in the customer's account from 1/17/discussing that we spoke with the customer about the terms and agreement. The customer accepted and sent an e-mail confirmation understanding everything with the financing agreement. We are offering half of the interest to the customer as a courtesy and of good will. We are not going to change our original offer of providing half of the interest to the customer Thank you!

Hello,We have contacted the customer and scheduled an in shop evaluation of the piece for 4/We will take a look into options once we can fully inspect the piece. Thank you,Kevin

Hello,We are sorry that the customer is still having an issue after parts and repairs attemptWe are currently looking into parts to fix the issues with the dresserAs for the slats/bedframe well we don't have that piece/part in stock we can certainly look into ordering that portion of the bed
from the vendor Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
there is something Raymours can do for me is give me a regular bill payed in full as I requested why is this so difficult!
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Good afternoon,We have reviewed the complaint presented by the customer and have forwarded this information over to the management team in the customer's regional areaPlease allow - hours for this management team to contact the customer to discussOnce the customer has been contacted and
this information has been provided back to us, we will be able to update with any additional information.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The website is very difficult to navigate If there was a problem they should or could have notified me so we could correct it Instead they Immediately sent it to a collection firm and this caused my credit score to drop points It seems they are only interested in generating fees and a website that is difficult to use certainly aids in this regard As I said, I have many credit cards and accounts I Never have the type of problems I have had here

Hello We have submitted the check in the amount of $for the damaged chandelierThe customer will receive it within to business days. Thank you

Hello Per our pricing guidelines we did follow the correct proceduresHowever, in good faith, we did honor the coupon and credit the amount to the customer's TD Bank financed accountThank you

Good evening,Our local management team reached out on 3/8/and left a voice mail for the customer in regards to the concerns with their furnitureIn this situation we will be able to assist, and we can be contacted at ###-###-#### and we would be able to take the next needed steps with the
customerThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed customer's complaint. Upon review, our Management has been working with this customer, and we have picked up her defective mattress and will be issuing her a full refund of the purchase priceThank you, TF*

Hello,We apologize that the customer is having these issues and we have attempted to work with the customer on numerous occasions to assistThe pieces were only covered for the described damages for one year and are years out of warranty at this pointWe attempted to service the pieces free of
charge outside the warranty but service was unsuccessfulWe then agreed to refund the platinum plan as it doesn't cover the damages notatedWe can additionally offer the customer a 200$ g/c but would be unable to replace or credit the pieces at this time. Thank you,

HelloWe have spoken with the customer and have offered her a reselect on her chairWe have given her a credit to pick out something of equal or greater value to swap out the pieceThe customer has accepted this offer Thank you

After reaching out to our Leadership and the Sales Associate who worked with this customer, I was advised that the customer was shown several options, but chose a mattress and box spring set which did not have the "free box spring" promotion attached. We have contacted the customer to review
the purchase with him. Thank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to wait until I have a resolution and see actually results to close the case.
Regards,
*** ***

Good afternoon,Our local management team from the Stratford area reached out to the customer to discuss this further. We offered the customer a refund of $to cover the cost of the bed frame and box spring. If the customer has any further questions about this please let us
know. Thank you!

Good Morning - Our Leadership has reached out to customer and offered that he can go to store, with full purchase price credit, and pick out new merchandiseThank you, T.F*

We have contacted the customer and offered to refund them the purchase price of the Platinum Protection, and they have agreedRefund request being entered today and check will be mailed out to customer next week. Thank you, T.F*