Raymour & Flanigan

Good afternoon,Our local management team from the Suffern area reached out to speak with the customer about this issue on 4/18/18.  We reviewed with the customer that the last payment was due on 6/23/17 in the amount of $428.23.  There was a payment made for $423.00 on 6/28/17 which was...

$5.23 short of a full payment.  The customer paid the remaining balance of $5.23 in July after the "interest start date" of 6/29/17.  TD Bank sent bills to the customer for the interest that the customer did not address while speaking with the customer.  According to TD Bank, there was no return mail for the customer which means they were receiving bills.  Due to the non-payment, TD Bank forwarded the account to Collections.  We suggested the customer contact TD Bank's collections department and see if they can negotiate a deal.  The customer wants to Raymour & Flanigan to take care of this issue and blames our sales associate for misleading him.  The sales associate explained all of the financing terms correctly.  The customer needs to contact TD Bank to help resolve this issue.  If you have any additional questions about this, please let us know.Thank you!

Hello. We will be exchanging the chair under the customer's platinum protection plan on Friday April 28th. Thank you

Hello,The credit/reselect was accepted and completed on 1/24/17. This appears to be all set! Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me pending receipt of an April billing statement reflecting a zero balance.I appreciate the Revdex.com's ability to resolve this issue in a timely manner, which unfortunately I was not able to do successfully as an individual consumer working with TD Bank or Raymour & Flanigan.
Regards,
[redacted]

Hello. We have approved the customer's reselect for the media chest. The credit is available in the showroom now. We have left a message on ###-###-#### to inform.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Response indicates I was "eventually approved for $1,000".  I have no notification of this in writing with an account number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Leadership has reviewed customer's complaint.  We offered customer credit in the store for her original purchase and she did go and pick out new merchandise.  The lamp she ordered is currently at the showroom waiting to be picked up. We cannot at this time offer customer anything further....

Thank you, T.F[redacted]

Good afternoon,  In regards to this situation, our local management team has contacted the customer. Ornes from our Randolph service center contacted the customer and is currently looking into what options we have for the customer. Knowing the concerns that our customer is having, Ornes feels...

that we will most likely need to first get a technician sent out to the home to inspect the furniture so that we will be able to provide the customer with the best resolution. Ornes stated that he will be following up with the customer on next steps so that our customer is aware of all the steps included. Thanks!

Good evening,We have reached out to the customer and we were able to leave them with a voice mail in regards to the concerns with their furniture. In the voice mail we have provided the customer with the number of ###-###-#### so that the customer would be able to reach out to us so we can discuss...

with them the situation with the furniture. We are looking to have an understanding of the current situation by obtaining pictures of the furniture so that all options for resolution can be reviewed.Thank you!