RBC Royal Bank #2217

Hello,Please find Lobel Financial’s response below: Lobel Financial resolved this matter directly with the customer on 7-29- The customer was informed that the vehicle was repossessed for non-payment and unrelated to any insurance charges The customer was able to redeem the financed collateral later that day Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-

Morning,Can you please enter response for # [redacted] : The customer issued a payment via [redacted] in the amount of $4,on 10/13/ Following receipt of this final payment, Lobel followed standard protocol to close the account Following the usual processing period, a lien satisfied letter and refund in the amount of $was mailed and the electronic title was released on 11/4/ The account is being reported as a paid account with a zero balance to the credit reporting agencies [redacted] ***Redemptions Dept/Ins VerificationsCorporate OfficePh (714)995-x ***Fx (714)503-[redacted] @lobelfinancial.com"BUILDING SUCCESS TOGETHER"

Lobel Financial disagrees with the customer’s contentions therein The financed collateral was repossessed for non-payment on 02-23- We made numerous attempts to contact the customer beginning 12-09- In addition to our attempts to contact via phone, we mailed statements on 12-22-15, 1-21-and 2-22-all of which reflected the past due amount Following the repossession of the collateral, the customer confirmed he no longer retained the telephone number on record and updated his account with a new telephone number The customer has since paid the necessary amounts to redeem the collateral

Hello, Please find Lobel Financial’s response below: Lobel Financial maintains that our office acted appropriately however, as an accommodation, we would like to discuss resolution directly with the customer We have reached out to the customer directly and left a voice message We ask that the customer contact our office at her earliest convenience so we may resolve this matter in a satisfactory mannerThank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-

Please be advised that Lobel Financial responded under separate cover on 11-8-with regards to an Attorney General complaint

Lobel Financial disagrees with the customer’s contentions and acted properly at all times and in accordance with the original retail installment sale contract Nonetheless, we have made numerous attempts to contact the customer to discuss her concerns We invite the customer to contact our office directly as we are happy to review this matter and discuss resolution

Please find Lobel Financial Corporation’s response below: Following the receipt of the customer’s final payment, Lobel Financial issued a refund check to the customer on 3-21- The customer contacted our office on 3-30-and informed the representative that she had not received the refund check A stop payment was placed and a replacement check was issued When the customer did not receive the replacement, a third check was issued Our office has confirmed that the most recent reimbursement check was received and cashed Thank you, Lobel Financial Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

For your review, please see Lobel Financial’s response to COMPLAINT ID# [redacted] below: Lobel Financial disagrees with the customer’s contentions and acted appropriately and in accordance with the retail installment contract signed at the time of purchase. We are happy to supply a copy of the... customer’s contract and detailed account history should she request such documentation.The customer has paid the applicable late charges that were incurred from the inception of the loan and satisfied her account balance in full. As a courtesy to the customer, we have updated the 30 AND 60 DAY late marks reported to her credit tradeline in April and May of 2016, to reflect as IN GOOD STANDING. The status of her account reflects – PAID ACCOUNT – ZERO BALANCE.

Lobel Financial disagrees with the customer’s contention. The financed collateral was repossessed in accordance with the contract and all applicable laws. The debit payment made immediately following the repossession was reversed solely to allow the customer to proceed with the
redemption process and would not have prevented the repossession as the financed collateral had already been secured. The customers paid the necessary monies to redeem the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionLobel financial continues to harrass me with phone calls and has not resolved the issue within accordance to their insurance policyI provided proof of insurance for May and June of and Lobel financial did not properly adjust my amount owedThe company is trying to overcharge me and continuously harrasses me with phone calls.Regards,*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So, that's it? No apology, no explanation as to why your employees handle calls this wayThis is a multiple Do not call violationBy law I should have already been added to the do not call list the first time asked Instead your agents repeatedly called me over and over knowing that it's a business and not the contacts personal phone numberI run a call center and this is absolutely unacceptable
Regards,
*** ***

Hello Revdex.com, Please find our response below: Lobel Financial responded to this complaint under separate cover on 2-15-and satisfactorily resolved the matter with the consumer. Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I don't want to way another months to used a car and pay for that something that not is my and I'm sorry but this is not legally and they broker the contracts no me

Lobel Financial disagrees with the customer’s contention. LFC has proceeded in accordance with the contract at all times. We invite the customer to contact our office directly to discuss the account

Lobel Financial maintains the position stated in our
original response and disagrees with the customer’s contentions therein. Our office has since placed another follow up
call on 10-14-and mailed correspondence to the address on record requesting
the customer contact our office. As
referenced in our original response, our office has approved a one month deferment. The policy of our office does not allow more
than a single monthly payment deferral and would be unable to accommodate the
customer’s request to defer monthly payments.
We are more than happy to work with the customer however, ask that he
contact our office to discuss all options available to him

Hello, Please find our response below: As per the customer’s request, we have updated the account to reflect no further telephonic communication. We will gladly service the account should the customer contact our office directly with any questions regarding their
account. Thank you, Lobel Financial CorporationPO Box 3000Anaheim, CA 92803-3000(714) 995-

Lobel Financial Corporation disagrees with the customer’s contentions. This matter went through the court system and judgment was entered against the customer on 03-19-2014.The customer is welcome to contact Lobel’s legal department at (714) 995-3333 for further clarification or
details

Lobel Financial disagrees with the customer’s contentions and has made several attempts to initiate contact with her directly to discuss her concerns regarding the vehicle and her account. The customer’s husband last communicated to our office that the customer no longer wanted to keep and/or
maintain the vehicle. We urge the customer to contact our office directly to discuss her available options