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Read! America, Inc.

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Reviews Read! America, Inc.

Read! America, Inc. Reviews (99)

Dear Revdex.com, please accept my sincere apologies for this matter finding it's way to your respected offices.  As you are aware, we here at Read America, Inc. do everything in our power to prevent scenarios like this from happening.  When I personally spoke with  our clients husband, Joe...

(10.12.15 9:00am), he had no interest in reviewing the recorded verification that we have on file or he would most certainly understand that Mrs. [redacted] committed FULLY to this order.  As you also know, Read America asks for permission to record the final verification call to make sure that all is as agreed. We do this for every client.  It's actually for the protection of our clients.  We are committed to clients by pre paying the publishers for their order, which is also explained.Read America never implies "Books"  These are magazines and we refer to them as such.  Mrs. [redacted] has the money part "almost" correct.  What she fails to mention in her complaint is the fact that her service is for 36 months but payments are for only 18 months.  Our clients pay nothing the 2nd half of their 36 month service because its P.I.F. in the 1st 18 months.  During the final verification call Mrs. [redacted] even changed a few of her selections?  Mr. [redacted] obviously wants this stopped but his wife ordered it.  We spoke with her on 7.30.15 then called Mrs. [redacted] back same day to confirm order. Then on 8.5.15 we contacted Mrs. [redacted] again to make sure that all was correct on her copy of order that she had received from the U.S.P.S.  All was as agreed.  We thanked Mrs. [redacted] for the order and for her permission to allow recording of verification.  I'm sorry if Mrs. [redacted] thought our folks at Read America were rude.  That doesn't sound right and I will certainly be following up on that.  I do know that Mr. [redacted] was not too understanding when I spoke with him and I had to cut the call short.     We have removed Mrs. [redacted] from auto charges to her credit card.  She will receive old fashioned paper bills from here out.Bottom Line...  When we ask a new client if they want our service THREE separate TIMES and they say yes Each Time, then it's time to stop asking and enter the order with the publishers.  How many times should we ask if they want the service? 4 times. 5 times, 6 times..............  I'll be watching for the [redacted]'s reply.Please except our sincere apologies again for this matter finding its way to your respected desk.Sincerely[redacted]Read America, Inc.

I was unaware that cancelling this order at anytime was not an option.  Since my order has been suspended and I didn't receive any product, I DO NOT wish to be involved with Read America in the future.  This should be final with no further payment forthcoming. Every business allows for cancellations if the product, sight unseen, fails to fulfill the expected need.  I contacted Read American on several occasions to cancel the product or subscription, but each time other options were given, like prolonging payments options and stressing the fact that due to an outside party being involved I could not cancel.  I was never informed that Read American would per-pay another party then charge me to pay them back.  I was only aware of this after I tried to cancel.   Again I do not want the subscription and I stand firm.   In business everyone has a right to change their mind and I exercised that right.  Thanking you in advance for your assistance in this matter, I remainSincerely, Scheerita [redacted]

Dear Revdex.com,  At no time did the client refer to possibly closing her day care business.  If she had we would have explained that, the service would continue, however, she would be able to change her magazine selections at any time.  If that wouldn't have been acceptable, we would not have entered the new order.  I have just reviewed the first 2 conversations with the client and nothing was mentioned by her.  I dont know why she keeps dragging the Revdex.com into this.   She tells the Revdex.com one thing, we review it.... again, and find out that nothing of the kind was said.   If the client would just call and review her verification, or any other conversation she had with Read America, Inc. she would recall her commitment.

Dear Revdex.com.  Thank you for bringing this matter to our attention.  We have followed up with [redacted] and have taken care of this misunderstanding.  We here at Read America regret that this matter found its way to your respected office and thank you again for forwarding it on to...

us.Regards [redacted]Read America, Inc.

Dear Revdex.com...   please accept our sincere apologies for this matter finding its way to your respected office. It takes more then answering your daycare's telephone for you to place an order with Read America.    We are sending [redacted] 5...

publications, not 4.  We initially spoke with [redacted] on 9.23.14. We placed a follow up confirmation call approximately 30 minutes later to make sure all was correct.  After sending paper work out to [redacted] we followed up with a final "verification" call on 9.26.14.  As with all new Read America clients, we asked for and received permission to record the verification call.  At that time we reviewed all details of the new order with [redacted] and all was correct and agreeable.  We then thanked [redacted] for her new order and for her permission to have "recorded" the verification.  Read America entered and Pre-Paid the publishers for the new account just as agreed with [redacted].  [redacted] gave Read America her husbands name and phone number as a back up number. After having trouble reaching [redacted] regarding her account, we started leaving messages with the other phone number she gave us.  [redacted] had her Attorney send us a letter and we responded as we are responding now.  It's one thing when a client sincerely is having hardships and request's that we work together with them.  But when a client takes the path of [redacted]'s we have to stand up for what is right for Read America and it's employee's and family's.Once again, Read America did exactly what it promised to do and we only expect our clients to do the same, as would any other company or corporation.Sincerely[redacted]Read America, Inc.

Ms. [redacted] continues to stick with her skewed version of how her order was processed and seems to have a select memory of how things transpired. 
All Ms. [redacted] needed to do was ask Read America to replay any of her calls so she could refresh her memory to what was ACTUALLY said.
We will cancel Ms. [redacted] order do to her diminished memory capacity.
Again, please except our apologies for this matter "unnecessarily" finding its way to your busy and respected desks.
Read America, Inc.
[redacted]
V.P.   C.O.O.

[redacted] They called me and I thought it sounded too good to be true. I told them I'd think about it then googled them for reviews. I'm glad I found this. The response from this one made me [redacted]. Goes to show they aren't the good respectable business they try to say they are. Hats off to [redacted]. Bet he st his pants from that response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Dear Revdex.com,   we are attempting to resolve this issue with [redacted]. She will not communicate with us.  Again, [redacted] ordered this service for her in home Day Care.  Read America did as was promised and entered and paid for her magazine service, just as agreed. Now [redacted] is backing out of her commitment to pay her bill, and wont communicate with Read America.... what are we supposed to do?  Or [redacted] can call anytime.  Respectfully and Sincerely,[redacted]Read America, Inc.[redacted]  fax[redacted]

Dear Revdex.com, please accept my sincere apologies for this matter finding it's way to your respected offices.  As you are aware, we here at Read America, Inc. do everything in our power to prevent scenarios like this from happening.  When I personally spoke with  our clients husband,...

Joe (10.12.15 9:00am), he had no interest in reviewing the recorded verification that we have on file or he would most certainly understand that Mrs. [redacted] committed FULLY to this order.  As you also know, Read America asks for permission to record the final verification call to make sure that all is as agreed. We do this for every client.  It's actually for the protection of our clients.  We are committed to clients by pre paying the publishers for their order, which is also explained.Read America never implies "Books"  These are magazines and we refer to them as such.  Mrs. [redacted] has the money part "almost" correct.  What she fails to mention in her complaint is the fact that her service is for 36 months but payments are for only 18 months.  Our clients pay nothing the 2nd half of their 36 month service because its P.I.F. in the 1st 18 months.  During the final verification call Mrs. [redacted] even changed a few of her selections? 
Mr. [redacted] obviously wants this stopped but his wife ordered it.  We spoke with her on 7.30.15 then called Mrs. [redacted] back same day to confirm order. Then on 8.5.15 we contacted Mrs. [redacted] again to make sure that all was correct on her copy of order that she had received from the U.S.P.S.  All was as agreed.  We thanked Mrs. [redacted] for the order and for her permission to allow recording of verification. 
I'm sorry if Mrs. [redacted] thought our folks at Read America were rude.  That doesn't sound right and I will certainly be following up on that.  I do know that Mr. [redacted] was not too understanding when I spoke with him and I had to cut the call short.     We have removed Mrs. [redacted] from auto charges to her credit card.  She will receive old fashioned paper bills from here out.
Bottom Line...  When we ask a new client if they want our service THREE separate TIMES and they say yes Each Time, then it's time to stop asking and enter the order with the publishers.  How many times should we ask if they want the service? 4 times. 5 times, 6 times.............. 
I'll be watching for the [redacted]'s reply.
Please except our sincere apologies again for this matter finding its way to your respected desk.
Sincerely
[redacted]
Read America, Inc.

I am happy to report that [redacted] called me back today and was able to cancel my order. Read! America had already taken my payment of $29 so I will be receiving one subscription for Family Circle. Thankfully I was able to cancel the full order because I simply could not afford the full plan. Thank you [redacted] for being so quick and efficient!

Upon working at a daycare, I thought this sounded like a good idea to get some magazines for the children. When they call, they make it sound like you will be getting a great deal. I had tried to cancel but was unable to. I have paid the amount in full and yet received another bill saying I still owed money. They will not receive anything from me after this point. This business is nothing but a scam.

I run a home daycare and received a call from someone at Read America during a busy time of day. I was told that I could cancel at any time. I was given an 800 number if I had any problems or concerns. After sending in several payments, I requested that the account be cancelled and that magazines stop being sent. Since that time, I have had several very rude phone calls and now they are even calling my personal line with demands of payment, which I refuse to pay. They have continued to send magazines I do not want. I never signed any agreements. Wolves in sheep's clothing. DO NOT USE. THEY WILL NOT LET YOU CANCEL

Dear Revdex.com, please accept our sincere apologies for this matter finding its way to your respected offices.   At Read America, we ask for and receive customers permission to record all verification calls.   [redacted] verification is as thorough as they come.  All was...

as agreed and [redacted] commitment to make her payments is very clear on the verification recording.  Sometimes clients need to hear the verification to remind them of their commitment.... sometimes the real issue has nothing to do with Read America and is more a personal issue with the client, which is what I believe is happening here, especially since I just reviewed [redacted] recorded verification and all is very solid.The client agreed to recording the verification call and agreed to making all 18 payments, knew why she makes no payments during 2nd half of her service, acknowledged our thanking her for permission to record this call,  etc. etc.We would be more then happy to play back the verification call for [redacted]  This way there is no "she said"... "they said"... it's simply "what was said".Regards[redacted]Read America, Inc.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and and agree that this business did not call me before. I now consider this complaint resolved. Thank you Revdex.com of Central, Northern and Western Arizona. 
Regards,[redacted]

Dear Revdex.com, thank you for bringing this matter to our attention.  We here at Read America strive to eliminate any such comments.   That is why we go over each new account with each new customer 2 times and once again after customer receives paper work, at which time we follow up with a final...

"verification" call.  We go over every detail and ask for "final" commitment from customer that all payments will be made.  And this is exactly what was done with this account.  It's also the reason we ask for permission to Record the final call with customers permission.  We hope that [redacted], will work with collections and somehow come to a settlement.  By the way, we attempted to make several different payment arrangements with [redacted] to help out, which resulted in being hung up on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Morning [redacted],
I just called you. I left a message for you.  I will put it this way Read! American will not let me cancel the magazine.  I talk to the manager about, he based said that I can't cancel.  I told me why I want to cancel.  Because I don't have the money since my daycare is not doing good at all. I am still have problems to get my daycare up and running.  I have to let people go because they don't paid. So my family and I are going through a hard time right now have ends meet. I have send them letters about all this too. I told them in the letter that I want to cancel and they them take my name and phone number off their list. I tried to talk to them they don't listen or care about what I am said. That is why I hang up on them. If you have any questions about this.  Let me know.
Thanks,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is nothing to negotiate. They want me to pay 500.00 for magazines that I was told I could cancel and have since returned to them. This is what this company does to trap people into a contract that never existed. I assure that they never sent me a written contract where it was stated that I couldn't cancel. They told me over the phone that I could cancel and now they are saying that never happened. If you look at the other complaints on the Revdex.com website regarding this company they all have the same complaint. They were all told they could cancel and when they did they were told they couldn't. I am not trying to get something for nothing, I have returned all the magazines to sender as soon as I get them.
Regards,
[redacted]

you take money from my bank every month but I am getting no magazines please stop taking my money

Dear Revdex.com, 
Thank you for bringing this to our attention.  We had been in touch with Ms. [redacted] regarding this matter and have spoken with her again just yesterday.  All is good. Ms. [redacted] is now happy and we here at Read America thank you again for forwarding this matter to...

us. 
Sincerely
Scott G[redacted]
Read America, Inc.

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Address: 640 E Main St, Mesa, Arizona, United States, 85203-8768

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